563 Guest Relations jobs in Singapore

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You'll be in-charge of:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

What to expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

Are you presentable, bubbly, friendly, and full of energy?

We're looking for someone with a warm smile and confident personality to be the face of our bar. If you love meeting people, creating great vibes, and making guests feel special — this role is for you

Job Description:

• Offer a warm, friendly welcome as guests enter.
• Assist with any special requests or accommodations.
• Take and confirm reservations via phone, online platforms, or walk-ins.
• Manage the waitlist efficiently, updating guests on wait times.
• Inform guests about specials, promotions, or restaurant policies.
• Relay guest preferences or dietary needs to servers.
• Work closely with servers and kitchen staff to manage table flow.
• Provide menus, explain seating arrangements
• Uphold grooming standard, follow company p
• Handle guest concerns or complaints and escalate issues when necessary.

What We're Looking For:

• A well-groomed, bubbly, and approachable personality
• Someone confident, friendly, and energetic
• Able to work part-time: Fridays & weekends, 6:00 PM – 11:00 PM
  Positive attitude and a team player

Outlets Locations: Jurong, Sentosa, Paya Lebar, Tampines & CBD

Part-Time (SGD 15-20/hr)

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You'll be in-charge of:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

What to expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

Red Dot Penguins is hiring a friendly and proactive Guest Relations Officer who is committed to join us on a long-term basis. We have a few centres in Singapore, and if you are available to work a few hours during the weekends, WE WANT YOU

Requirements:

• Strong interest in customer service and relationship-building
• Good communication and interpersonal skills
• Strong command of spoken and written English
• Pleasant personality
• Friendly and approachable
• Reliable and committed individual
• Able to commit on Weekends, on a long-term / permanent basis
• At least 1 year of relevant experience
• Prior experience in the hospitality or customer service industry would be an added advantage

Working location and hours:

YMCA @ OneOrchard (Dhoby Ghaut)

Fri PM: 3.30pm to 6.30pm

For on-the-job training (min 32 hours):

SAAC (nearest MRT: Siglap)

Sat AM: 8.15am to 12.15pm

Sat PM: 2.30pm to 6.30pm

Sun PM: 1.45pm to 6.30pm

Salary: $15 per hour (During training, $10 per hour)

Red Dot Penguins welcome you to join our team.

If you are interested to apply, click Apply Now . Kindly indicate your preferred locations and sessions. We will contact you if you are shortlisted for interview.

MNC - Global Resort & Hospitality Listed Company

Basic : $3500 + Allowance +Incentive + AWS + VB

5 Day /8.5 hour per shift

Working Location: Sentosa

Your Role :

• Identify and engage potential guests to meet acquisition and retention goals
• Maintain guest relationships and stay updated on all promotions, events, and programmes
• Host and attend to guest needs, ensuring a high level of service and hospitality
• Manage guest credit lines and handle collections where required

Requirement:

• Preferably with relevant business development or sales experience
• Diploma /Degree in Business or Marketing or a related field
• Willing to work rotating shift (including weekends & public holiday)

Seize This Opportunity

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R

EA Licence no : 14C7121

Key Responsibilities:

1. Members/guests Interaction:

• Greet and welcome members/guests with a friendly, professional demeanor.
• Assist customers with seating, take orders, and ensure their needs are met during their visit.
• Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.

2. Customer Service:

• Provide personalized and attentive service to members/guests.
• Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately.
• Follow up with members/guests to ensure they are enjoying their meals and drinks.
• Promote new menu items, upcoming events, or special offers to members/guests.
• Encourage members/guests loyalty and repeat business through personalized service.

3. Problem Resolution:

• Address members/guests issues or complaints in a calm and efficient manner.
• Collaborate with the café team to resolve any challenges or issues raised by members/guests.
• Ensure that the café maintains a high standard of service and quality at all times.

4. Maintain Cleanliness & Ambiance:

• Ensure the café environment is clean, organized, and welcoming for all members/guests.
• Oversee the arrangement and presentation of seating areas, ensuring they meet café standards.
• Maintain a positive atmosphere that encourages members/guests to return.

5. Record Keeping:

• Maintain accurate records of members/guest's feedback, reservations, and special requests.
• Communicate members/guest's preferences to the team for future visits.
• Assist in managing members/guest's reservations and ensure they are handled efficiently.

6. Collaboration with Staff:

• Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service.

Required Skills and Qualifications:

• Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.
• Customer Service: Previous experience in customer service, ideally within the food and beverage industry.
• Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently.
• Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
• Team Player: Ability to work collaboratively with the café team.
• Positive Attitude: Friendly, approachable, and able to stay calm under pressure.
• Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

Preferred Qualifications:

• Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.
• Languages: Fluency in more than one language can be an asset, especially a diverse members club.
• Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations.

Job Description & Requirements

Responsibilities

• Make our members feel welcomed by greeting them with wholehearted friendliness when checking them in/out or within the club. It should be part of your 'DNA' and shouldn't be seen as a job.
• Maintain good relations with members by providing high level of service standards with a "people-first" attitude.
• The ability to take a preemptive approach in managing possible complaints and being prepared with a solution when a problem arises. Take ownership of problems; handle and resolve issues to your best abilities.
• High sense of reliability, which equates to high awareness of what works for certain people and what doesn't, plus having strong intuition about what is right and wrong in principle when managing our members' requests.
• Able to front difficult conversations such as collection of outstanding membership fees, processing of suspensions etc. Maintain a calm disposition during crisis management (member's injury, incidents).
• Work as a team at club level; this includes helping in every aspect of services in the club (salad counter/retail/changing rooms etc) if there is a need, not just front-desking.
• Able to work shifts.

Requirements

• Highly energetic individuals, cheerful personality with a strong enthusiasm in the wellness industry
• Being professional with strong interpersonal and communication skill
• Able to adapt in a fast-paced environment.
• Candidates with relevant qualifications, customer service/hospitality background are welcome to apply.
• 5 working days a week

The successful candidate will play a critical role in delivering professional and expert concierge services to customers.

Job Responsibilities:

• To deliver professional and expert concierge services to customers.
• To handle customer requests or enquiry via phone, email, and/or chat.
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.

Job Requirements:

• Candidates must possess at least 1 year of Call Centre / Hospitality experiences.
• Proficient in Microsoft Office (especially Excel and PowerPoint);
• Customer service oriented, result driven & good team player;
• Able to work weekends and public holidays.

Overview:

As a Guest Relations Host, your primary role is to provide a warm welcome and excellent service to all guests. You will greet patrons upon arrival, assist with seating arrangements, and address any inquiries or special requests they may have. Additionally, you'll ensure a smooth flow of guests, manage reservations, and maintain a welcoming atmosphere. Your friendly demeanor, attention to detail, and ability to anticipate guests' needs will contribute to creating positive experiences and fostering customer loyalty.

Customer Focus:

• Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.

Responsibilities:

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.
• Use appropriate language, tone, and non-verbal cues to convey messages effectively.

Requirements:

• 1-2 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.

Job Types: Full-time, Part-time

Pay: $2, $3,000.00 per month

Work Location: In person