81 Guest Relations jobs in Singapore

5 Days 44 Hours, Split Shift

AWS + VB + Split shift allowance and more

Collaborate with reservation staff and restaurant manager for table assignments and special requests, while warmly welcoming and assisting guests. Maintain a strong grasp of the menu and restaurant operations, ensuring accurate menu knowledge.

Effectively manage the host desk, coordinate reservations, wait times, and seating arrangements, and communicate relevant information to the Manager. Ensure an adequate menu supply, set up dining areas, and maintain cleanliness. Support takeout service and handle event-related tasks, such as table setup.

JOB REQUIREMENTS

Fluency in spoken and written English, with proficiency in another language as a plus.

Basic hotel and restaurant service certification is preferred.

Exceptional guest greeting and assistance skills, with the ability to anticipate and address their needs.

Substantial knowledge of bar and restaurant menus, professional telephone etiquette, and handling special requests and guest complaints effectively.

Proficiency in maintaining guest supplies.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers (2017). Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You'll be in-charge of:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

What to expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relay feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Join to apply for the Guest Relations Supervisor role at Shangri-La Group .

Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work-life balance, and recognition of efforts.

Shangri-La Rasa Sentosa, Singapore, is the only beachfront resort in Singapore, located just 15 minutes from the city. It features 454 guest rooms and suites furnished in warm natural tones, each with a private balcony or terrace overlooking the ocean and gardens. The resort offers a serene island escape with spa pampering and exquisite dining experiences.

We are looking for a Guest Relations Supervisor to join our team!

As a Guest Relations Supervisor , your responsibilities include:

• Taking responsibility for guest relations to ensure smooth and efficient operations
• Supervising and leading service associates in their daily activities
• Enhancing guest relations and loyalty scores
• Ensuring guest requests are fulfilled professionally and promptly

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and suitable solutions
• Is a self-starter and a team player
• Has relevant hospitality industry experience (preferably)
• Has a hotel management-related education background (preferably)
• Possesses strong interpersonal and communication skills

If you believe you are the right fit, click the apply button now!

• Associate

• Full-time

• Management and Customer Service

• Hospitality, Travel Arrangements, Food and Beverage Services

Join to apply for the Guest Relations Manager role at Shangri-La Group

Join to apply for the Guest Relations Manager role at Shangri-La Group

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Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Guest Relations Manager to join our team!

As a Guest Relations Manager , we rely on you to:

• Take responsibility for all Golden Circle members and VIP guests
• Supervise and direct the guest relations team
• Ensure all guests enjoy the best possible hotel experience
• Provide help and assistance to all guests
• Engage with guests and enhance their overall experience with the hotel
• Create an exceptional and memorable experience for all guests
  
  

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a friendly, helpful and trustworthy leader
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience with hotel background
• Has strong interpersonal and communication skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Customer Service
• Industries Hospitality, Travel Arrangements, and Food and Beverage Services

Referrals increase your chances of interviewing at Shangri-La Group by 2x

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Orchard, Central Singapore Community Development Council, Singapore 7 hours ago

Johor Baharu, Johore, Malaysia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Title: Hospitality Ambassador

As a key representative of our establishment, the Guest Relations Supervisor plays a pivotal role in ensuring exceptional customer experiences. This dynamic individual will be responsible for fostering strong relationships with guests and providing personalized service that exceeds their expectations.

Responsibilities:

• Welcome and greet customers warmly, creating an inviting atmosphere from the moment they arrive.

• Maintain impeccable personal grooming standards, projecting a professional image at all times to ensure a positive first impression.

• Build meaningful connections with customers, actively listening to their needs and concerns to provide tailored solutions.

• Efficiently handle customer inquiries, recommend suitable menu options, and coordinate events to meet their requirements.

• Upsell menu items in a professional and courteous manner, promoting our offerings to enhance customer satisfaction.

• Deliver exceptional customer service, consistently striving to create memorable dining experiences that leave a lasting impression.

• Address customer complaints promptly and professionally, taking ownership of resolving issues and recovering the situation.

• Train and develop Leading Hostesses to provide top-notch service, empowering them to make a positive impact on customer experiences.

• Perform any additional duties or tasks assigned by management as needed, demonstrating adaptability and a commitment to excellence.

Requirements:

• Excellent communication and interpersonal skills, enabling effective interactions with diverse groups.

• Aptitude for building strong relationships and trust with customers.

• Ability to work well under pressure, maintaining composure in challenging situations.

• Strong problem-solving skills, with a proactive approach to resolving customer complaints.

• Proficiency in using technology, such as our POS system and other tools, to enhance productivity and efficiency.

• Capacity to train and develop others, promoting a culture of excellence and continuous improvement.

• Flexibility and adaptability, with a willingness to take on new challenges and responsibilities.

Benefits:

• Competitive salary and benefits package.

• Ongoing training and development opportunities to enhance skills and knowledge.

• Collaborative and supportive work environment.

• Opportunities for career advancement and growth within our organization.

Other Opportunities:

• Professional growth and development through training and mentorship programs.

• Opportunities to work with a diverse range of customers and colleagues.

• Chance to be part of a dynamic and innovative team.

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests' feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

• Customer-oriented approach and patience
• Problem-solving and decision making skills
• Hands-on experience in cashier duties
• Excellent people skills
• Responsible and trustworthy
• Attention to cleanliness, hygiene and safety