2 Ground Handling Services jobs in Changi
Airport Services Agent
Posted today
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Job Description
Job title
Airport Services Agent - Singapore
Ref #
Location
Singapore - Singapore
Job family
Cargo & Airport Operations
- Closing date: 25-Sep-2025
About the role
We are recruiting for an Airport Services Agent based in Singapore.
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Role Accountabilities:
- Delivering the highest level of Customer Service at all customer touch points
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners' activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
- Checking entry requirements (visas, residence permits) are met
- Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
- Handling of company mail
- Performing pre- and post-flight administration duties
- Handling baggage claims
- Ensuring compliance with QR Safety and Security requirements.
- On Time Performance
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible
QualificationsTo be successful in this role you will need:
- High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
- Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
- Ability to work shifts, including weekends, is essential.
- You must also have the right to live and work in Singapore to be considered for this role.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Director, Product Management, Airport Services AP
Posted 4 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management, Airport Services AP
Drive Innovation. Elevate Travel. Unlock Revenue.
Join Mastercard's Cardholder Services team-where innovation meets impact. We're redefining the travel experience for millions of cardholders across Asia Pacific by delivering premium airport benefits that drive loyalty, engagement, and revenue.
As Director of Airport Services, you'll lead the strategy and execution of Mastercard's airport services portfolio in Asia Pacific. From VIP lounges to fast-track access and other services that are meaningful during a Cardholders travel, you'll shape experiences that delight customers and differentiate Mastercard in the travel ecosystem.
Secure and sustain recurring revenue by actively managing partner performance, optimizing service delivery, and reinforcing the strategic value of airport benefits across the region.
This is a high-visibility, commercially driven role that blends strategic thinking, partner management, and product innovation.
Responsibilities
- Own the Airport Benefits Strategy: Safeguard and evolve our portfolio to stay ahead of market trends and customer expectations.
- Ensure the stability and growth of recurring revenue streams by proactively managing commercial levers, mitigating risks, and reinforcing the value of airport benefits to key stakeholders and customers.
- Drive Revenue Growth: Identify and execute monetization opportunities that expand our footprint and boost profitability.
- Lead Strategic Partnerships: Manage high-value relationships with global partners, negotiate impactful deals, and ensure top-tier performance.
- Collaborate Across Teams: Align with product, marketing, and sales teams to ensure seamless go-to-market execution.
- Deliver Measurable Impact: Track KPIs, optimize ROI, and continuously improve the value proposition.
- Inspire and Lead: Manage a high-performing team, fostering growth, innovation, and excellence.
Experience
- Strong commercial acumen and a proven track record of driving revenue, negotiation, and managing strategic partnerships.
- 10+ years of experience in product management, partnerships, or travel loyalty programs-ideally with a focus on airport services.
- Exceptional communication skills and stakeholder management experience in regional and global, matrixed environments.
- Demonstrated ability to build compelling business cases, articulate financial impact, and influence senior leadership to drive strategic decisions
- A passion for creating unforgettable customer experiences and a mindset for innovation.
- Bachelor's Degree.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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