11 Ground Handling Services jobs in Singapore

Overview
Join to apply for the
Supervisor Airport Services - Singapore
role at
Emirates .
Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.
Responsibilities
Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.
Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the day's operation (including any special handling) and that this information is updated as necessary to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at on-route stations and destinations.
Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required customer service levels.
Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff's objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
Carry out credit card verification and travel documents checks diligently.
When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications & Experience
Minimum \u2019O\u2019 Level or equivalent.
Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
Experience
Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required.
Knowledge/Skills
A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems.
Knowledge of Baggage Tracing and claims handling.
Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.
Fluent in spoken and written English and local language.
Advanced skills in Customer Service Delivery.
Must have the right to live and work in Singapore.
Salary & benefits: Competitive Salary
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Airlines and Aviation
Note: This description has been refined to improve structure and readability while preserving the original information.
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Director, Product Management, Airport Services AP
Drive Innovation. Elevate Travel. Unlock Revenue.
Join Mastercard’s Cardholder Services team—where innovation meets impact. We’re redefining the travel experience for millions of cardholders across Asia Pacific by delivering premium airport benefits that drive loyalty, engagement, and revenue.
As Director of Airport Services, you’ll lead the strategy and execution of Mastercard’s airport services portfolio in Asia Pacific. From VIP lounges to fast‐track access and other services that matter during a cardholder’s travel, you’ll shape experiences that delight customers and differentiate Mastercard in the travel ecosystem.
Secure and sustain recurring revenue by actively managing partner performance, optimizing service delivery, and reinforcing the strategic value of airport benefits across the region. This is a high‐visibility, commercially driven role that blends strategic thinking, partner management, and product innovation.
Responsibilities
Own the Airport Benefits Strategy: safeguard and evolve the portfolio to stay ahead of market trends and customer expectations.
Ensure the stability and growth of recurring revenue streams by proactively managing commercial levers, mitigating risks, and reinforcing the value of airport benefits to key stakeholders and customers.
Drive Revenue Growth: identify and execute monetization opportunities that expand our footprint and boost profitability.
Lead Strategic Partnerships: manage high‐value relationships with global partners, negotiate impactful deals, and ensure top‐tier performance.
Collaborate Across Teams: align with product, marketing, and sales teams to ensure seamless go‐to‐market execution.
Deliver Measurable Impact: track KPIs, optimize ROI, and continuously improve the value proposition.
Inspire and Lead: manage a high‐performing team, fostering growth, innovation, and excellence.
Experience & Qualifications
Strong commercial acumen and a proven track record of driving revenue, negotiation, and managing strategic partnerships.
10+ years of experience in product management, partnerships, or travel loyalty programs—ideally with a focus on airport services.
Exceptional communication skills and stakeholder management experience in regional and global, matrixed environments.
Demonstrated ability to build compelling business cases, articulate financial impact, and influence senior leadership to drive strategic decisions.
A passion for creating unforgettable customer experiences and a mindset for innovation.
Bachelor’s Degree.
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Airport Passenger Service | Up to $3,300 + Bonuses | $,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport

Up to 3,300 Monthly (Basic + Allowances + OT Paid)

5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role:

• Greet and assist passengers during check-in and boarding

• Ensure smooth and seamless departure experiences

• Provide support to travelers with special needs

• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Ng Der Min (Alex)

Registration Number: R

AlwaysHired Pte Ltd

EA Licence No: 24C2293

Airport Customer Service | Up to $3,300 + Bonuses | $,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport

Up to 3,300 Monthly (Basic + Allowances + OT Paid)

5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Your Role:

• Greet and assist passengers during check-in and boarding

• Ensure smooth and seamless departure experiences

• Provide support to travelers with special needs

• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Ng Der Min (Alex)

Registration Number: R

AlwaysHired Pte Ltd

EA Licence No: 24C2293

We are looking for a highly motivated and experienced Manager to join our Customer Experience section as a key member of the Service Innovation team.

In this role, you will drive transformative service initiatives that elevate the experience of millions of Changi travellers each year. Reporting to the Team Lead of Service Innovation, you will work collaboratively with different stakeholders to shape and deliver innovative solutions that redefine airport service excellence across departure, arrival, and transit/ transfer processes.

You will lead the design and implementation of high-impact physical and digital initiatives, continuously exploring new ideas to meet evolving traveller needs and create a seamless, memorable Changi Experience.

The ideal candidate is passionate about aviation and customer-centric innovation, with an entrepreneurial mindset and a proven track record in product management that drives strategic business outcomes.

Your Role:

• Develop concepts of operations, define user stories, and scope business requirements for new service ideas.
• Lead end-to-end project delivery from exploration to deployment.
• Design and implement service products that deliver an intimate, interactive, and intuitive high-touch Changi Experience.
• Deploy solutions in live environments and manage change and adoption.
• Own the product roadmap and lifecycle of existing CX products to ensure continued relevance for Changi travellers.
• Conduct market research and analysis to identify demand and inspire product innovation.
• Collaborate with tech and business teams to optimise processes and approaches.
• Manage internal and external functional and development teams throughout product development and lifecycle phases.

Who you are:

• A bachelor's degree or equivalent, preferably with at least 3 years of working experience. Degree in Business / Data Analytics / Economics / Information Technology / Engineering / Comms studies / Information Systems / Computer Science or a related field preferred

• Possess relevant experience in leading B2B and/or B2C application development projects (in digital product management or digital project management experience). Familiarity in modern Internet technologies and practices such as Agile development methodologies and Cloud application infrastructure.

• Confidence in managing ambiguity and ability to multi-task and thrive in a dynamic and fast paced environment, and the ability to put across sophisticated concepts simply and in an understandable manner.

• Demonstrate strong leadership and possessed good people management skills, and a good team player that is resourceful and able to work independently.

• Good written and verbal communication skills, with strong presentation and storytelling skills, and able to communicate with both technical and non-technical audiences.

If you are excited by the opportunity to shape the future of airport services and create exceptional customer experiences, we invite you to apply and be part of our journey to excellence.

We are looking for a highly motivated and experienced Manager to join our Customer Experience section as a key member of the Service Innovation team.
In this role, you will drive transformative service initiatives that elevate the experience of millions of Changi travellers each year. Reporting to the Team Lead of Service Innovation, you will work collaboratively with different stakeholders to shape and deliver innovative solutions that redefine airport service excellence across departure, arrival, and transit/ transfer processes.
You will lead the design and implementation of high-impact physical and digital initiatives, continuously exploring new ideas to meet evolving traveller needs and create a seamless, memorable Changi Experience.
The ideal candidate is passionate about aviation and customer‐centric innovation, with an entrepreneurial mindset and a proven track record in product management that drives strategic business outcomes.
Your Role:
Develop concepts of operations, define user stories, and scope business requirements for new service ideas.
Lead end‐to‐end project delivery from exploration to deployment.
Design and implement service products that deliver an intimate, interactive, and intuitive high‐touch Changi Experience.
Deploy solutions in live environments and manage change and adoption.
Own the product roadmap and lifecycle of existing CX products to ensure continued relevance for Changi travellers.
Conduct market research and analysis to identify demand and inspire product innovation.
Collaborate with tech and business teams to optimise processes and approaches.
Manage internal and external functional and development teams throughout product development and lifecycle phases.
Who you are:
A bachelor’s degree or equivalent, preferably with at least 3 years of working experience. Degree in Business / Data Analytics / Economics / Information Technology / Engineering / Comms studies / Information Systems / Computer Science or a related field preferred.
Possess relevant experience in leading B2B and/or B2C application development projects (in digital product management or digital project management experience). Familiarity in modern Internet technologies and practices such as Agile development methodologies and Cloud application infrastructure.
Confidence in managing ambiguity and ability to multi‐task and thrive in a dynamic and fast paced environment, and the ability to put across sophisticated concepts simply and in an understandable manner.
Demonstrate strong leadership and possessed good people management skills, and a good team player that is resourceful and able to work independently.
Good written and verbal communication skills, with strong presentation and storytelling skills, and able to communicate with both technical and non‐technical audiences.
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
If you are excited by the opportunity to shape the future of airport services and create exceptional customer experiences, we invite you to apply and be part of our journey to excellence.
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As a Customer Service Agent/Officer, you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

Key Responsibilities:

• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.
• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, escort transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.
• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.
• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

Salary & Remuneration:

• Basic Salary up to $2,500
• Monthly allowances up to $00
• Sign on bonus up to 5000
• Eligible for OT
• Variable Bonuses (AWS / Performance Bonus)

Requirements:

• Minimally NITEC / Higher NITEC / Diploma
• Prior experience in customer service is a plus but not required
• Excellent communication and interpersonal skills
• Keen learner who can work independently and as part of a team
• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now

Hey Rocket Pte Ltd (EA 21C0816)

Lisa Chi (R

Job Description

• To assist/ ferry passengers with special needs to/from flights
• Provide buggy services to ferry passengers to/from flights
• Assist in various special services duties to passengers (e.g. disabled/ paraplegic passengers, unaccompanied minors, young passengers, non-English speaking passengers, and elderly passengers, etc)

Requirements

• Degree or Diploma Holders
• Relevant hands-on experience in Customer Service Operations would be an advantage
• 2-3 years of experience in the Airlines Customer Service field is preferred
• Able to accept 6 days of rotating shift working hours as required by the airport’s operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays
• Fluency in written and verbal English
• Good communication and interpersonal skills
• Always maintain a high standard of personal hygiene, neatly attired and professionally groomed

*We regret that only shortlisted candidates will be contacted