What Jobs are available for Gojek in Singapore?

About The Role
We are seeking an experienced and dynamic Care Channels Manager to oversee our multi-channel support operations across both in-house (GoHub) and outsourced BPO teams. This role is pivotal in ensuring seamless, empathetic, and efficient support delivery to our customers and driver-partners. You will be accountable for driving operational performance, maintaining compliance, managing vendor relationships, and championing continuous improvement initiatives that elevate the overall service experience.
What You Will Do
Lead and manage end-to-end support operations across GoHub (in-person) and BPO vendor team, ensuring timely, accurate, and empathetic service delivery across all customer touchpoints.
Oversee daily operations including queue management, scheduling, quality assurance, and performance tracking against key KPIs (CSAT, SLA, AHT, resolution rate, reopen rate, etc.).
Establish, maintain, and manage strong vendor relationships, including performance reviews, contractual compliance, and cost efficiency across outsourced operations.
Drive onboarding accuracy and readiness, ensuring drivers experience a seamless and compliant onboarding journey.
Ensure strict adherence to internal policies and external regulatory requirements, embedding compliance and service excellence into all processes.
Collaborate cross-functionally with internal teams and external partners to streamline operations, align processes, and deliver service enhancements.
Analyze operational data and customer feedback to generate actionable insights, identify root causes, and implement scalable improvements.
Champion a culture of continuous improvement, leading initiatives that enhance productivity, strengthen stakeholder collaboration, and elevate the customer and driver experience.
What You Will Need
At least 3–5 years of experience in managing contact center operations or vendor management, with proven success in both in-house and outsourced (BPO) environments.
Demonstrated ability to lead, coach, and inspire teams while driving strong performance outcomes in customer experience (CSAT, SLA, AHT, resolution rate).
Solid understanding of contact center efficiency models, workforce management, and operational KPIs, with the ability to translate insights into action.
Strong stakeholder and project management skills, able to align internal teams and external vendors to deliver on shared objectives.
Proven capability to analyze data and customer feedback, identifying gaps, risks, and opportunities to improve service quality and efficiency.
Excellent interpersonal, communication, and conflict resolution skills, with the ability to manage sensitive issues across teams and vendors professionally.
Highly organized and decisive, able to manage multiple priorities under pressure while maintaining compliance with internal and regulatory standards.
Willingness to travel to vendor sites (~20–25%) for performance reviews, assessments, and relationship management.
About The Team
The Service Excellence team, an integral part of the Gojek Singapore team, is dedicated to providing end-to-end support for our valued driver-partners and customers. Collaborating closely with operations and product teams, we aim to ensure a smooth experience for users at every stage, continuously seeking improvement. Our relentless pursuit of improvement drives us to constantly innovate and refine our processes. Furthermore, as a cohesive unit, we prioritize not just the company's advancement, but also the individual development, welfare, and unity among our team members.
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• Community Building & Engagement: Build and nurture the Product Management community through strategic initiatives, content development, and digital platforms to foster knowledge-sharing and professional growth.

• Event Planning & Execution: Plan, coordinate, and deliver community events including workshops, networking sessions, training programmes, and forums, managing all logistics, vendor coordination, and stakeholder engagement.

• Tracking Engagement Outcomes: Streamline administrative processes, track engagement metrics, manage budgets and reporting, and maintain channels to ensure smooth delivery of community programmes and initiatives.

• Content & Communications: Support the development of engaging materials for the Product Management community (e.g. event content, newsletters, internal communications) while collaborating with community members and leadership to identify relevant topics and learning opportunities.

• Qualifications:

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• 3–5 years of experience in community management, event coordination, communications, or program management.
• Demonstrated interest in or exposure to product management principles, methodologies, and practices.
• Experience in planning and executing events, workshops, or training programmes.
• Strong communication, content creation, and stakeholder engagement abilities.
• Excellent organisational skills with attention to detail in event logistics and project coordination.
• Proficiency in project management tools, communication platforms, and data analysis for tracking programme effectiveness.
• Curiosity about product management trends and best practices to develop relevant community programming.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life. Now, we're on the lookout for a Product Management intern to join us in Singapore.

Why This Internship is Unique:

• Innovative Environment: Immerse yourself in a fast-paced, innovative team focused on creating cutting-edge mobility solutions.
• Impactful Work: Contribute to building a customer-facing product that's set to redefine the mobility landscape.
• Growth Opportunities: Join an ambitious organization with a clear vision for expansion, offering numerous opportunities for professional development.

Your Day-to-Day Adventures

• Market & User Research: Assist in conducting market research of the mobility industry and gathering user feedback to inform product decisions and identify new opportunities.
• Product Development: Actively support the product development lifecycle, from defining product features, writing user stories, designing go-to-market strategy and measuring its impact post-launch.
• Cross-functional Collaboration: Work closely with engineering, design, and other business teams to ensure product features are delivered on time and meet customer needs.
• Data Analysis: Support the team tracking key product performance metrics, A/B testing results and user behaviour to drive continuous product improvements.
• Quality Assurance: Participate in the testing and validation of new features and provide feedback to ensure they meet our high-quality standards.
• Documentation: Prepare detailed meeting minutes, track action items, and assist in the development of a knowledge base and lessons-learned documentation.

What Makes You a Perfect Fit

• Currently pursuing a degree in Information Systems, Computer Science, Business Analytics, or a related field with a strong interest in product management, tech and the mobility industry.
• Excellent verbal and written communication skills, proficient in problem solving.
• Demonstrated ability to work effectively in a fast-paced and team-oriented environment.
• Eagerness to learn and tackle challenges in a rapidly evolving tech landscape.
• Bilingual in Mandarin and English to effectively communicate with Mandarin-speaking clients.

Pandan Road

Company transport pick-up from Clementi MRT (one Way) 

Mon-Fri, 8.30am to 6pm

You will play a key role in product planning by driving 3M strategies—multi-product, multi-brand, and multi-category—across the Group's network. This role is pivotal in identifying new business opportunities and expanding our client's global footprint through the promotion and development of its portfolio of premium and proprietary brands.

Key duties include:

• Sharing and updating product, pricing, and development information within the Group
• Liaising with principals on new product developments and identifying business opportunities
• Monitoring market trends and gathering performance feedback on proprietary brand products
• Compiling Group volume data for analysis and preparing business plans

Requirements :

• Singaporean only
• Degree in Business, Marketing, International Business, or Supply Chain Management
• Min 1 year experience in Product Planning (B2B), Brand Management or Business Development
• Experience with data analysis tools or ERP systems (e.g., SAP, Oracle) is a plus
• Has interests in conducting market research, analysing data, and presenting findings
• Passion for the automotiveindustry

We regret that only shortlisted candidates will be notified.

LEE LING (LI LING)

Reg No: R

Why Us?

• Monday to Friday; 8.30am - 6pm
• Working Location: West (One way transport provided from Clementi)

The Role:

• Sharing and updating product, pricing, and development information within the Group
• Liaising with principals on new product developments and identifying business opportunities
• Monitoring market trends and gathering performance feedback on proprietary brand products
• Compiling Group volume data for analysis and preparing business plans

What are we looking for?

• At least 3 years of relevant experience in Product Planning (B2B), Brand Management, or Business Development in B2B industry
• Experience in automotive industry is advantageous

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Edmund Chung Keng Loon

Registration Number: R

AlwaysHired Pte Ltd

EA Licence No: 24C2293

Job Title:

Principal, Product Management

Job Description:

Job Title: Principal, Product Management

Job Summary

Entegris is currently seeking a Senior Product Manager who will manage Asia-based product lines in its Deposition and Etch Solutions business unit. This person will lead cross-functional teams comprised of sales, manufacturing, supply chain, technology, finance, and other functions. This position also requires direct interaction with external customers. The Product Manager may serve as the commercial lead for sustaining high volume product lines in the APAC region. The individual will also focus on shepherding products from Customer introduction to HVM with a focus cost reduction, feature enhancement, and increased levels of customer satisfaction. This position will be based in our Singapore facility.

Reports to: Vice President, General Management, DES

Key Responsibilities

• Meet global revenue and margin targets for assigned product lines;

• Define and execute product strategy including partner alliances and product roadmaps;

• Identify and implement market share growth opportunities;

• Ownership of product positioning, pricing and life cycle management;

• Leverage partnerships and distributor relationships to meet business objectives;

• Interface with the global sales organizations, influencing and directing action to meet business objectives;

• Provide strategic, technical and pricing guidance to sales proposals;

• Make sales calls and presentations;

• Develop strong product cost of ownership models and business cases to support new initiatives;

• Collaborate with a wide variety of functional areas such as R&D, Engineering, Finance, Manufacturing, Legal and Supply Chain to accomplish business objectives;

• Develop demand forecasts for products with documented assumptions and risks;

• Create and present marketing materials including presentations, data sheets, promotional and training materials.

Requisite Criteria & Skills

• Bachelor's degree or higher in an engineering or science discipline (i.e. Chemical, Chemical Engineering);

• Prior experience managing projects preferred;

• 5+ years Product management experience;

• Understanding of statistics

• Proven ability in participating in cross-functional team projects;

• Experience in the semiconductor materials business; the ideal candidate has a good understanding of semiconductor processes and technology;

• Ability to effectively present information and respond to questions from internal groups and external customers;

• The ideal candidate is a self-starter who can meet goals with minimal supervision;

• Ability to influence up, down, and across the organization;

• The ideal candidate is a high energy individual who thrives in a fast paced environment;

• Highly analytical in decision-making processes yet comfortable dealing with a high degree of ambiguity;

• Experience working in cross-cultural environment; prior experience with a multi-national company is desirable;

• Ability to travel domestically and internationally up to 40% as well as participate in telephone calls outside of typical working hours

Job Info:

• Basic up to $4200
• Monday - Friday
• 8.30am - 6pm
• Location: West Region

Job Description:

• Manage and share updates on product offerings, pricing strategies, and development initiatives across the Group to ensure alignment and informed decision-making
• Collaborate with principals and external partners on new product launches, while proactively identifying and evaluating potential business opportunities
• Monitor industry and market trends, collecting performance feedback to enhance the competitiveness and growth of proprietary brand products
• Consolidate and analyze Group-wide sales and volume data to support business planning, strategy formulation, and performance reporting

Job Requirement:

• Degree in Business, Marketing, International Business, or Supply Chain Management
• Experience with data analysis tools or ERP systems (e.g., SAP, Oracle) is a plus
• Passion for the automotive industry
• Comfortable with a primarily deskbound role

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at

RK Recruitment Pte Ltd | EA License No.: 20C0280

Danny Wong Shee Nie | EA Personnel No.: R

Roles & Responsibilities:

• Take ownership of the manpower product portfolio, driving strategic product management decisions.
• Ensure precision in costing and pricing strategies during tender processes and quotations to facilitate effective management choices.
• Foster strong collaboration with various departments such as operations, finance, and sales to guarantee consistent and accurate costing.
• Develop innovative pricing strategies, conducting comprehensive scenario and sensitivity analyses to optimize product pricing.
• Perform in-depth market analysis to assess product competitiveness and identify opportunities for improvement.
• Stay informed about market trends, customer needs, and industry best practices to guide product portfolio enhancements.
• Demonstrate flexibility and adaptability by willingly taking on additional responsibilities as needed within the organization.

Skills & Requirements:

• Bachelor's degree in Accounting, Finance, Mathematics, Economics, or a related discipline with 2 - 4 years of experience.
• Strong analytical skills with the ability to perform scenario and sensitivity analysis for pricing strategies.
• Excellent collaboration and communication skills to work effectively across departments.
• Detail-oriented and capable of maintaining accuracy under tight deadlines.
• Independent and self-motivated, thriving in fast-paced environments and consistently meeting deadlines.