1,012 Global Services jobs in Singapore

Global Mobility Services

Singapore, Singapore VIALTO PARTNERS SINGAPORE PTE. LTD.

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Job Description

Company Description
Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.
Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.
Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.
Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.
To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.
Job Description
As a Tax Associate in Vialto Partners 's Global Mobility Tax team, you will play a key role in assisting some of the world's most recognisable global organisations with their tax obligations related to the movement of employees across international borders. This role involves providing tax compliance and consulting services to multinational organisations and their employees, ensuring adherence to global tax regulations, and optimising tax strategies for both the company and its mobile employees.
Key Responsibilities :
Personal tax return compliance
  • Prepare and review individual tax returns for expatriates ensuring accuracy and compliance with local and international tax legislation
  • Manage tax equalisation calculations and hypothetical tax assessments for expatriates
  • Monitor and ensure timely submission of personal tax returns and payments
Consulting and advisory
  • Provide tax advisory services to clients regarding international tax issues including taxation treaties, foreign tax credits and double taxation relief
  • Advise clients on tax-efficient structuring of employee assignments and compensation packages
  • Assist in the development and implementation of global mobility policies and procedures
Client Management
  • Build and maintain strong relationships with clients understanding their business needs and providing tailored tax solutions
  • Serve as a point of contact for client inquiries providing prompt and accurate responses
  • Collaborate with clients, HR and payroll departments to gather necessary information for tax compliance
Research and Analysis
  • Stay updated on global tax regulations, changes in tax laws and industry best practices
  • Conduct research on complex tax issues and provide detailed analysis and recommendations
  • Assist in the development of technical training materials and deliver training sessions to clients and internal teams
Team Collaboration
  • Work closely with global Vialto team members to coordinate advice and ensure seamless service delivery
  • Support senior team members in large client projects and engagements
  • Participate in team meetings, knowledge sharing, and continuous improvement initiatives
Qualifications
  • Bachelor's degree
  • 6 months to 2 years of experience in Singapore tax preferred with a focus on individual tax compliance and consulting.
  • Should have working rights for Singapore
  • Prior experience with global mobility tax issues and international tax regulations is highly regarded, but not essential
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and Google
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.

Global Export Services Expert

Singapore, Singapore beBeeExport

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Job Description

Export Customer Service Professional

We are seeking a skilled professional to undertake the responsibilities of an Export Customer Service role in Singapore.

  • Provide flight details to customers within the specified timeframe.
  • Ensure export documents comply with regulations.
  • Apply for export permits and process custom exports efficiently.
  • Respond promptly to customer inquiries.
  • Maintain effective communication with various departments.
Key Responsibilities:
  • Monitor onboard status and inform customers of any irregularities.
  • Verify correct airfreight rates and update as necessary.
  • Stay informed about changes in airline or governmental requirements.
  • Submit monthly customer reports on time.
Requirements:
  • A minimum of 2-3 years' experience in the same industry is highly desirable.
  • BASIC KNOWLEDGE OF MS EXCEL, WORD ETC IS REQUIRED FOR THIS ROLE.
  • JAPANESE LANGUAGE PROFICIENCY IS A MUST FOR COMMUNICATING WITH CLIENTS.

This role involves working closely with other departments to ensure seamless delivery of services to our clients. If you possess strong communication skills and the ability to work under pressure, this could be an excellent opportunity for you.

This advertiser has chosen not to accept applicants from your region.

Global Client Services Manager

Singapore, Singapore JPMORGAN CHASE BANK, N.A.

Posted today

Job Viewed

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Job Description

Roles & Responsibilities

DESCRIPTION/RESPONSIBILITIES:

Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.

As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience for our clients. You will collaborate with various teams, including Implementations, Sales, Product, and Client Service, to thoroughly scope deals and proactively address potential challenges before the go-live phase. Your efforts help minimize impacts on both clients and our internal teams, enhancing the overall client experience. In this role, you will manage a diverse portfolio of client implementations across different business lines, working closely with clients and internal partners to ensure a smooth transition. You will have the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.

Job responsibilities


• Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations


• Engage in client deals and participate in client meetings, visits, and deal reviews.


• Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.


• Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.


• Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.


• Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.


• Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills


• Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products


• Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution


• Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products


• Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives


• Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners – to executive level


• Effective delegating, planning and time management skills to meet deadlines and team objectives


• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements


• Bachelor's Degree or equivalent

Preferred qualifications, capabilities, and skills


• Full understanding of Treasury Services business, products and operations


• Strong analytical skill, self starter and drive transformation independently


• Effective delegating, planning and time management skills to meet deadlines and team objectives


• Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients

To apply for this position, please use the following URL:

Tell employers what skills you have

customer mindset
Leadership
Remediation
Due Diligence
Engaging with stakeholders
Treasury Services
Relationship Management
Mandarin Chinese
Strategy
Product Management
Adaptability
Pressure
Presentation Skills
Regulatory Requirements
Customer Service
Stakeholder Management
Conflict
Service Delivery
This advertiser has chosen not to accept applicants from your region.

Global Mobility Services Assistant Manager

Singapore, Singapore Grant Thornton Singapore Pte Ltd.

Posted today

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Job Description

Global Mobility Services Assistant Manager
Grant Thornton Singapore is looking for a Global Mobility Services Assistant Manager.
Our Tax team supports organisations at every stage of the lifecycle – from structuring business tax effectively and managing any employment tax issues to transactional tax obligations and compliance. The team helps businesses develop strategies that help them understand and manage tax liabilities and risk in a transparent and ethical way.
The friendly and supportive tax team works collaboratively across four main specialties – corporate tax, goods and services tax (GST), transfer pricing, and employer solutions and private clients. The team openly communicates at all levels, providing support and guidance to develop as individuals and shape the future of the team.
Responsibilities
Servicing a portfolio of clients’ globally mobile employees in Singapore, including the review of tax returns, tax clearances, employer year-end forms, coordinating overseas compliance, and global mobility advisory work.
Providing Singapore tax advice and compliance for employers with stock options, Restricted Stock, Restricted Stock Units, and other forms of incentive plans.
Reviewing payroll and providing employers with advice on their employer obligations.
Assisting with marketing and business development.
Mentoring and developing our trainees.
Qualifications and Requirements
Any recognised bachelor’s degree in any discipline or equivalent qualification in accounting.
At least 3 years of relevant tax working experience.
Attained or attaining accreditation from the Singapore Chartered Tax Professionals (SCTP) would be an added advantage.
Able to work with complex and detailed information; organised.
Attention to detail and ability to manage multiple engagements simultaneously.
Familiar with Microsoft Office.
Highly motivated with the ability to work both independently and as a team player.
Skilled in writing and interpersonal communication, with the ability to build rapport and collaborate effectively with team members.
If you are interested in this exciting opportunity, please complete the Job Application Form and indicate
93
in the Job ID field. An email will be sent to you within 10-15 minutes for you to submit your CV/resume.
Grant Thornton is a global professional service network of more than 73,000 people in 150 markets. Our team in Singapore is growing rapidly, and we know this success is made possible by our people. That’s why we ensure our people have the right tools and environment to thrive.
Each individual at Grant Thornton Singapore is empowered to be themselves within an inclusive team. Our supportive structure gives our people the autonomy to shape their careers and drive positive change in the firm. It’s an exciting time to join us as we grow with organisations of all sizes and industries in Singapore, across the region, and in the world.
We are proud to be an equal opportunity firm where we celebrate what makes our employees unique. We are committed to nurturing our inclusive workplace and strongly encourage people from all backgrounds and walks of life to discover more about us.
#J-18808-Ljbffr

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Global Mobility Services - Tax Associate

018916 $3800 Monthly VIALTO PARTNERS SINGAPORE PTE. LTD.

Posted 4 days ago

Job Viewed

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Job Description

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.


Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.


Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.


Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.


To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.


Job Description

As a Tax Associate in Vialto Partners ’s Global Mobility Tax team, you will play a key role in assisting some of the world’s most recognisable global organisations with their tax obligations related to the movement of employees across international borders. This role involves providing tax compliance and consulting services to multinational organisations and their employees, ensuring adherence to global tax regulations, and optimising tax strategies for both the company and its mobile employees.


Key Responsibilities :

Personal tax return compliance

  • Prepare and review individual tax returns for expatriates ensuring accuracy and compliance with local and international tax legislation
  • Manage tax equalisation calculations and hypothetical tax assessments for expatriates
  • Monitor and ensure timely submission of personal tax returns and payments

Consulting and advisory

  • Provide tax advisory services to clients regarding international tax issues including taxation treaties, foreign tax credits and double taxation relief
  • Advise clients on tax-efficient structuring of employee assignments and compensation packages
  • Assist in the development and implementation of global mobility policies and procedures

Client Management

  • Build and maintain strong relationships with clients understanding their business needs and providing tailored tax solutions
  • Serve as a point of contact for client inquiries providing prompt and accurate responses
  • Collaborate with clients, HR and payroll departments to gather necessary information for tax compliance

Research and Analysis

  • Stay updated on global tax regulations, changes in tax laws and industry best practices
  • Conduct research on complex tax issues and provide detailed analysis and recommendations
  • Assist in the development of technical training materials and deliver training sessions to clients and internal teams

Team Collaboration

  • Work closely with global Vialto team members to coordinate advice and ensure seamless service delivery
  • Support senior team members in large client projects and engagements
  • Participate in team meetings, knowledge sharing, and continuous improvement initiatives

Qualifications

  • Bachelor’s degree
  • 6 months to 2 years of experience in Singapore tax preferred with a focus on individual tax compliance and consulting.
  • Should have working rights for Singapore
  • Prior experience with global mobility tax issues and international tax regulations is highly regarded, but not essential
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and Google
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.


This advertiser has chosen not to accept applicants from your region.

Global Client Services Manager - Vice President

Singapore, Singapore JPMORGAN CHASE BANK, N.A.

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

DESCRIPTION/RESPONSIBILITIES:

Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.

As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience for our clients. You will collaborate with various teams, including Implementations, Sales, Product, and Client Service, to thoroughly scope deals and proactively address potential challenges before the go-live phase. Your efforts help minimize impacts on both clients and our internal teams, enhancing the overall client experience. In this role, you will manage a diverse portfolio of client implementations across different business lines, working closely with clients and internal partners to ensure a smooth transition. You will have the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.

Job responsibilities

• Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations

• Engage in client deals and participate in client meetings, visits, and deal reviews.

• Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.

• Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.

• Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.

• Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.

• Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills

• Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products

• Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution

• Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products

• Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives

• Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners – to executive level

• Effective delegating, planning and time management skills to meet deadlines and team objectives

• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements

• Bachelor’s Degree or equivalent

Preferred qualifications, capabilities, and skills

• Full understanding of Treasury Services business, products and operations

• Strong analytical skill, self starter and drive transformation independently

• Effective delegating, planning and time management skills to meet deadlines and team objectives

• Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients

To apply for this position, please use the following URL:

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Global Client Services Manager - Vice President

Singapore, Singapore JPMORGAN CHASE BANK, N.A.

Posted today

Job Viewed

Tap Again To Close

Job Description

DESCRIPTION/RESPONSIBILITIES:

Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.

As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience for our clients. You will collaborate with various teams, including Implementations, Sales, Product, and Client Service, to thoroughly scope deals and proactively address potential challenges before the go-live phase. Your efforts help minimize impacts on both clients and our internal teams, enhancing the overall client experience. In this role, you will manage a diverse portfolio of client implementations across different business lines, working closely with clients and internal partners to ensure a smooth transition. You will have the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.

Job responsibilities

• Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations

• Engage in client deals and participate in client meetings, visits, and deal reviews.

• Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.

• Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.

• Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.

• Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.

• Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills

• Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products

• Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution

• Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products

• Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives

• Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners – to executive level

• Effective delegating, planning and time management skills to meet deadlines and team objectives

• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements

• Bachelor’s Degree or equivalent

Preferred qualifications, capabilities, and skills

• Full understanding of Treasury Services business, products and operations

• Strong analytical skill, self starter and drive transformation independently

• Effective delegating, planning and time management skills to meet deadlines and team objectives

• Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients

To apply for this position, please use the following URL:

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.
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Global Financial Services Career Development Path

New
Singapore, Singapore beBeeCareergrowth

Posted today

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Job Description

International Wealth Management Career Opportunity
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. Our goal is to attract and develop exceptionally talented individuals who share our passion for individual excellence and commitment to teamwork.
We welcome students from all backgrounds and disciplines who are in their penultimate year of study, and are looking for individuals with outstanding academic and extra-curricular achievement, combined with highly ethical conduct and a desire to serve.

Candidates must be available to commit for the entire duration of our program and commence as Graduate Analysts in July 2027.

Fluency in written and spoken English is required.


What You'll Do:

  • You will be part of a rotational schedule, providing exposure and insights into various areas of wealth management.
  • You will work closely under the supervision of experienced professionals or specialists to conduct research, analysis, and develop investment ideas, strategies and opportunities for our clients.
About The Program
The International Wealth Management Graduate Program is a full-time program commencing in July 2027. The program will allow you to discover your strengths, hone your skills and competencies with the ultimate goal of matching your capabilities to the relevant business area to maximize your career potential.

You will be assigned a mentor to help you achieve your goal and ours together. Learning and development attachments and training will be an integral part of your work with us.

You will also have opportunities to build meaningful networking and associations in the company, both horizontally and vertically; take on extra-curricular activities and find fulfillment in well-being, beyond pure work.

Benefits
Our program provides numerous benefits, including:

  • Exposure to various areas of wealth management through a rotational schedule.
  • Opportunities for professional growth and development.
  • Access to learning and development attachments and training.
  • Meaningful networking and association opportunities within the company.

Join us in this exciting opportunity to launch your career in international wealth management!

This advertiser has chosen not to accept applicants from your region.

Global Client Services Manager - Vice President

Singapore, Singapore JPMORGAN CHASE BANK, N.A.

Posted today

Job Viewed

Tap Again To Close

Job Description

DESCRIPTION/RESPONSIBILITIES:
Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.
As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience for our clients. You will collaborate with various teams, including Implementations, Sales, Product, and Client Service, to thoroughly scope deals and proactively address potential challenges before the go-live phase. Your efforts help minimize impacts on both clients and our internal teams, enhancing the overall client experience. In this role, you will manage a diverse portfolio of client implementations across different business lines, working closely with clients and internal partners to ensure a smooth transition. You will have the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.
Job responsibilities

  • Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations
  • Engage in client deals and participate in client meetings, visits, and deal reviews.
  • Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.
  • Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.
  • Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.
  • Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.
  • Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills

  • Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products
  • Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution
  • Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products
  • Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives
  • Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners – to executive level
  • Effective delegating, planning and time management skills to meet deadlines and team objectives
  • Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
  • Bachelor’s Degree or equivalent

Preferred qualifications, capabilities, and skills

  • Full understanding of Treasury Services business, products and operations
  • Strong analytical skill, self starter and drive transformation independently
  • Effective delegating, planning and time management skills to meet deadlines and team objectives
  • Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients

To apply for this position, please use the following URL: #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Global Client Services Manager - Vice President

$19000 Monthly JPMORGAN CHASE BANK, N.A.

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

DESCRIPTION/RESPONSIBILITIES:

Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.


As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless onboarding experience for our clients. You will collaborate with various teams, including Implementations, Sales, Product, and Client Service, to thoroughly scope deals and proactively address potential challenges before the go-live phase. Your efforts help minimize impacts on both clients and our internal teams, enhancing the overall client experience. In this role, you will manage a diverse portfolio of client implementations across different business lines, working closely with clients and internal partners to ensure a smooth transition. You will have the opportunity to consult with Sales and Product partners during the early stages of potential new business, contributing to our reputation for excellent client service. Join us in making a meaningful impact and fostering a culture of collaboration and innovation.


Job responsibilities

• Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations

• Engage in client deals and participate in client meetings, visits, and deal reviews.

• Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.

• Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.

• Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.

• Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.

• Present business updates to Senior LOB Executives.


Required qualifications, capabilities, and skills

• Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products

• Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution

• Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products

• Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives

• Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners – to executive level

• Effective delegating, planning and time management skills to meet deadlines and team objectives

• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements

• Bachelor’s Degree or equivalent


Preferred qualifications, capabilities, and skills

• Full understanding of Treasury Services business, products and operations

• Strong analytical skill, self starter and drive transformation independently

• Effective delegating, planning and time management skills to meet deadlines and team objectives

• Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients


To apply for this position, please use the following URL:

This advertiser has chosen not to accept applicants from your region.
 

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