614 Global Operations jobs in Singapore

Global Operations Intern (HQ)

Conferred the United Nations Global SDG Pioneer for Circular Economy, GUAVA is the world leader in Sustainable Guest Experiences. We enable the world's largest hospitality chains, airlines and cruise lines to reduce plastics up to 90%, in partnership with governments, luxury & lifestyle Brands, and strategic partners in our global ecosystem.

As a company, we are committed to rewarding our team fairly and developing them in their careers.

Join us Be a part of a supportive global team that is making a difference in the world.

About the Role

Supporting Global Operations Team and reporting indirectly to Global Head of Operations, this role will be responsible for supporting our business expansion, logistics and sourcing operation, in collaboration with GUAVA team members around the world.

Key Responsibilities

• Assist in daily operations, sourcing and procurement tasks, including preparing purchase orders and maintaining supplier records.
• Communicate with suppliers in China (Mandarin required) to follow up on quotations, order status, and delivery schedules.
• Support the operations team in inventory tracking, stock updates, and logistics coordination.
• Assist with quality checks, sample management, and documentation for shipments.
• Conduct market research and supplier comparisons to optimize cost and quality.
• Provide administrative support for reporting and data entry.
• Work with internal teams to resolve supplier or delivery-related issues.

Who We Are Looking For

i. Competencies & Personality Traits

• Self-starter that is able to work independently and in teams
• Pleasing personality, mature and with customer service mindset
• Excellent communication skills in managing stakeholders (Internal and External)
• Strong strategic thinker, results oriented and great team player
• Ability to manage timelines and deadlines
• Able to analyze data to gather useful insights

ii. Skills

• Strong written and spoken communication skills in English and Mandarin (to liaise with Chinese suppliers).
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• A team player with a proactive and problem-solving mindset.
• Analytical Skills and Project Management skills

iii. Qualifications

• Pursuing a Diploma/degree in Business, Supply Chain, Operations, or related field.

Trade Support Specialist

A successful Trade Support Specialist should have:

• Experience in middle office trade support settlements within financial services.
• Strong attention to detail problem-solving skills.
• Familiarity with settlement systems processes.
• Ability to work effectively in fast-paced deadline-driven environment.
• Excellent communication stakeholder management skills.

• Work with respected institution in highly visible role.
• Exposure to complex dynamic client operations processes.
• Supportive professional work environment.
• Temporary position offering valuable industry experience.

If this Trade Support Specialist role aligns with your skills career goals, we encourage you to apply today.

Global Operations Manager

This role oversees the entire licensing operation, including renewals, pricing proposals, and contract lifecycle documentation. It also involves tracking, analyzing, and optimizing public cloud service-related hosting costs at a company level.

Key responsibilities include analyzing customer satisfaction attrition risks, driving overall improvement of customer satisfaction and retention, as well as O&M revenue (renewals upselling service add-ons). The position also entails mobilizing sales, finance, delivery/operations, and partner resources to resolve key issues and ensure timely project closure and execution.

Additionally, this role involves orchestrating cross-functional teams to implement O&M incentive programs, achieving a higher LTSA adoption rate, and increasing the sale of profitable service packages. It also requires tracking and reporting on program performance, providing insights to management for decision-making.

Maintaining accurate business process documentation and compliance reports is also essential in this role. Collecting frontline feedback, proposing simplification suggestions to stakeholders, and driving iteration of commercial terms and processes are other key duties.

Responsibilities:

• Manage end-to-end licensing operations, including renewals, pricing proposals, and contract lifecycle documentation.
• Track analyze and optimize public cloud service related hosting cost efficiency at company level.
• Analyze customer satisfaction attrition risks and multi-dimensional factors. Drive overall improvement of customer satisfaction and retention as well as O&M revenue (renewals upselling service add-ons).
• Mobilize sales finance delivery/operations and partner resources to resolve key issues and ensure timely project closure and execution.
• Orchestrate cross-functional teams to implement O&M incentive programs so as to achieve a higher LTSA adoption rate and increase the sale of upsell of profitable service packages.
• Track and report on program performance providing insights to management for decision-making.
• Maintain accurate business process documentation and compliance reports.
• Collect frontline feedback propose simplification suggestions to O&M GTM Delivery SA Product stakeholders and drive iteration of commercial terms and processes.

Requirements:

• Degree in Business Administration Information Systems or related field.
• Minimum 8 years of experience in licensing management business operations or program governance in Cloud Service Provider and/or Renewables industries.
• Proven experience of orchestrating cross-functional teams to construct and evolve SOPs programmes and campaigns and eventually deliver quantitative positive business results.
• Capable of independently producing pricing scenarios negotiation scripts and contract term lists leading cross-functional reviews.
• Certifications at least Fundamentals level in Microsoft products including Azure and M365 are required.
• Strong stakeholder management and analytical skills.
• Excellent written and verbal communication skills.

• Licensing Management
• Business Operations
• Program Governance
• Cloud Services
• Renewables
• Project Management
• Stakeholder Management
• Contract Negotiation
• Pricing Strategy

As a Global Operations Manager, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.

We are seeking a highly skilled Global Operations Coordinator to join our team. As a key member of our operations department, you will be responsible for managing inventory control and intercompany inventory flow.

The successful candidate will have excellent leadership capabilities in managing remote/overseas teams and experience working in operations of companies in overseas markets. Strong communication and interpersonal skills are essential for this role.

• Set up new companies in Asian markets and manage whole group inventory control and intercompany inventory flow.
• Frequent travel to Asian markets for business purposes.
• Oversee procurement, shipment and logistic management.

• Degree in Accounting, Finance, Business Administration, Commerce or Logistic subjects.
• Knowledge of company set-up, business license, suppliers and customers network, tax computation, custom duties, shipment forms, suppliers payment formalities, logistic and operation procedures in Asia.
• Experience working in operations of companies in overseas markets.
• Inventory control software knowledge such as SAP/Microsoft Dynamics.
• Proven leadership capabilities in managing remote/overseas teams.
• Excellent communication and interpersonal skills.

Global Operations Intern (HQ)

Conferred the United Nations Global SDG Pioneer for Circular Economy, GUAVA is the world leader in Sustainable Guest Experiences. We enable the world's largest hospitality chains, airlines and cruise lines to reduce plastics up to 90%, in partnership with governments, luxury & lifestyle Brands, and strategic partners in our global ecosystem.

As a company, we are committed to rewarding our team fairly and developing them in their careers.

Join us Be a part of a supportive global team that is making a difference in the world.

About the Role

Supporting Global Operations Team and reporting indirectly to Global Head of Operations, this role will be responsible for supporting our business expansion, logistics and sourcing operation, in collaboration with GUAVA team members around the world.

Key Responsibilities

• Assist in daily operations, sourcing and procurement tasks, including preparing purchase orders and maintaining supplier records.
• Communicate with suppliers in China (Mandarin required) to follow up on quotations, order status, and delivery schedules.
• Support the operations team in inventory tracking, stock updates, and logistics coordination.
• Assist with quality checks, sample management, and documentation for shipments.
• Conduct market research and supplier comparisons to optimize cost and quality.
• Provide administrative support for reporting and data entry.
• Work with internal teams to resolve supplier or delivery-related issues.

Who We Are Looking For

i. Competencies & Personality Traits

• Self-starter that is able to work independently and in teams
• Pleasing personality, mature and with customer service mindset
• Excellent communication skills in managing stakeholders (Internal and External)
• Strong strategic thinker, results oriented and great team player
• Ability to manage timelines and deadlines
• Able to analyze data to gather useful insights

ii. Skills

• Strong written and spoken communication skills in English and Mandarin (to liaise with Chinese suppliers).
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• A team player with a proactive and problem-solving mindset.
• Analytical Skills and Project Management skills

iii. Qualifications

• Pursuing a Diploma/degree in Business, Supply Chain, Operations, or related field.

1. Prepare quotations, generate invoices, and update reports
2. Liaise directly with our overseas offices and coordinate with them after completing the deal
3. Coordinate with the accounting department to check payment status and chase payments from the client
4. Perform administrative support duties including filing, keying data, compiling data and reports, mail sorting, organizing courier service, purchasing of stationery, etc
5. Basic accounting knowledge will be an advantage
6. Any other ad hoc duties & tasks assigned by managers
7. Available at all times (including PH and weekends) and late nights to coordinate with various clients located around the globe

• Basic accounting knowledge
• Ability to work independently with minimal supervision

Manage end-to-end licensing operations, including renewals, pricing proposals, and contract lifecycle documentation.
Track, analyze and optimize public cloud service related hosting cost efficiency at the company level.
Analyze customer satisfaction, attrition risks and multi-dimensional of factors. Drive overall improvement of customer satisfaction and retention, as well as O&M revenue (renewals, upselling, service add-ons).
Mobilize sales, finance, delivery/operations, and partner resources to resolve key issues and ensure timely project closure and execution.
Orchestrate cross-functional teams to implement O&M incentive programs so as to achieve a higher LTSA adoption rate and increase the sale of upsell of profitable service packages.
Track and report on program performance, providing insights to management for decision-making.
Maintain accurate business process documentation and compliance reports.
Collect frontline feedback, propose simplification suggestions to O&M, GTM, Delivery, SA, Product stakeholders, and drive iteration of commercial terms and processes.
Oversee external supplier/outsourcing support for quality and delivery to ensure contract fulfillment and cost efficiency.
Requirements
Degree in Business Administration, Information Systems, or related field.
Minimum 8 years of experience in licensing management, business operations, or program governance
in Cloud Service Provider and/or Renewables industries.
Proven experience of orchestrating cross-functional teams to construct and evolve SOPs, programs and campaigns, and eventually deliver quantitative and positive business results.
Capable of independently producing pricing scenarios, negotiation scripts, and contract term lists; leading cross‐functional reviews.
Certifications (at least Fundamentals level) in Microsoft products including Azure and M365 are required.
Strong stakeholder management and analytical skills.
Excellent written and verbal communication skills.
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• Manage end-to-end licensing operations, including renewals, pricing proposals, and contract lifecycle documentation.
• Track, analyze and optimize public cloud service related hosting cost efficiency at the company level.
• Analyze customer satisfaction, attrition risks and multi-dimensional of factors. Drive overall improvement of customer satisfaction and retention, as well as O&M revenue (renewals, upselling, service add-ons).
• Mobilize sales, finance, delivery/operations, and partner resources to resolve key issues and ensure timely project closure and execution.
• Orchestrate cross-functional teams to implement O&M incentive programs so as to achieve a higher LTSA adoption rate and increase the sale of upsell of profitable service packages.
• Track and report on program performance, providing insights to management for decision-making.
• Maintain accurate business process documentation and compliance reports.
• Collect frontline feedback, propose simplification suggestions to O&M, GTM, Delivery, SA, Product stakeholders, and drive iteration of commercial terms and processes.
• Oversee external supplier/outsourcing support for quality and delivery to ensure contract fulfillment and cost efficiency.

Requirements:

• Degree in Business Administration, Information Systems, or related field.
• Minimum 8 years of experience in licensing management, business operations, or program governance in Cloud Service Provider and/or Renewables industries.
• Proven experience of orchestrating cross-functional teams to construct and evolve SOPs, programs and campaigns, and eventually deliver quantitative and positive business results.
• Capable of independently producing pricing scenarios, negotiation scripts, and contract term lists; leading cross-functional reviews.
• Certifications (at least Fundamentals level) in Microsoft products including Azure and M365 are required.
• Strong stakeholder management and analytical skills.
• Excellent written and verbal communication skills.

Global Operations

Head of Global Operations, Trust & Safety

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A62685A

Responsibilities

About the role

The Head of Operations is a key leadership role responsible for defining, executing, and scaling the global operational strategy across in-house and outsourced sites. This leader will oversee a global network of operational hubs and vendor partners, ensuring consistent delivery, operational resilience, and strategic alignment with business priorities.

This role combines strategic foresight, operational excellence, and cross-functional influence driving transformation across process, performance, and people dimensions. The successful candidate will serve as a key thought partner to senior leadership, championing innovation, automation, and efficiency to support Trust & Safety worldwide.

Responsibilities

Global Strategy & Leadership

• Define and lead the global operations strategy to ensure scalability, efficiency, and alignment with Trust & Safety and Customer Support objectives.
• Translate organizational priorities into operational roadmaps that optimize delivery models, workforce allocation, and vendor partnerships across all regions.
• Act as a trusted advisor to senior executives providing insights on operational trends, capacity planning, cost optimization, and risk management.
• Drive cross-regional harmonization of processes, KPIs, and governance frameworks to ensure global consistency.
• Champion innovation and automation in operations partnering with Product, Data, and AI teams to embed technology-driven efficiencies and predictive insights.

Operational Excellence & Performance

• Oversee global delivery performance across internal operations and outsourced partners, ensuring adherence to SLAs, quality, and customer satisfaction metrics.
• Establish a global governance structure including QBRs, performance scorecards, and executive dashboards to track efficiency, quality, and vendor ROI.
• Develop playbooks and best practices that enable rapid scaling and consistent execution across diverse operational sites.
• Lead crisis management and operational continuity planning to maintain business resilience and compliance in dynamic environments.

Vendor & Partner Ecosystem Management

• Own the global vendor strategy covering partner selection, commercial negotiation, performance management, and strategic transformation initiatives.
• Build long-term partnerships with BPO and technology vendors to enhance delivery capacity, agility, and innovation.
• Define and monitor vendor KPIs tied to cost efficiency, quality, compliance, and people engagement.
• Partner closely with Procurement, Finance, and Legal teams to ensure robust governance and contractual performance.

People Leadership & Organizational Development

• Lead and develop a high-performing global operations leadership team, fostering a culture of excellence, inclusivity, and data-driven accountability.
• Set a clear vision for leadership development, talent mobility, and organizational design to support evolving business needs.
• Create and nurture a strong feedback culture that encourages continuous learning, improvement, and ownership across all levels.
• Serve as a visible, empathetic leader connecting strategy to execution and inspiring teams across regions and time zones.

Qualifications

Minimum Qualifications

• Masters in Business Administration (MBA) or equivalent advanced degree strongly preferred. 5+ years of progressive experience in global operations within large-scale, matrixed organizations (e.g., Technology, Trust & Safety, Customer Experience, E-commerce), including at least 5 years in senior leadership roles managing regional or global operations teams and scaling delivery models across multiple geographies.
• 5+ years of experience driving operational scaling initiatives including the design and optimization of multi-site delivery models that support business expansion and efficiency.
• Proven track record in launching a BPO operations framework in close collaboration with Trust & Safety and cross-functional teams, to strengthen compliance, quality, and service resilience.
• Proven success in driving automation and digital transformation initiatives that enhance productivity, streamline workflows, and enable data-driven decision-making.
• Demonstrated ability to translate operational excellence into measurable business impact, including improvements in service quality, customer experience, and overall contribution to positive GMV outcomes.
• Strong executive presence with the ability to influence and align stakeholders across regions, functions, and leadership levels.
• Financial and commercial acumen, with experience managing global budgets, cost optimization, and vendor ROI.

Preferred Qualifications

• Expertise in operational transformation, automation, and AI-driven process optimization.
• Certification or training in Lean Six Sigma, PMP, or Operational Excellence methodologies.
• Experience managing distributed teams across diverse cultural and regulatory landscapes.
• Demonstrated ability to lead through ambiguity, drive large-scale change, and build alignment across global teams.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.