837 Front Desk Operations jobs in Singapore

The primary objective of this role is to provide professional leadership and support in the reception area, ensuring seamless service delivery to guests.

1. Coordinate and oversee daily operations at the front desk, managing guest arrivals and departures, room sales, VIP, group, and crew assignments, and room registrations.
2. Deliver prompt and courteous attention to all guests, resolving any issues that may arise in a polite and efficient manner.
3. Manage guest requests and complaints, providing guidance to relevant staff members as needed to maintain high customer satisfaction levels.
4. Collaborate with various departments to ensure accurate information on guests, including rate, room type, billing, and guest requests, while overseeing the effective addressing of guests' specific needs.
5. Control room availability for walk-ins, establish accountability for guests' departure dates and times, and follow up with housekeeping on unresolved room discrepancies.
6. Implement reservation procedures, handle same-day arrivals, check all arrivals folios, and follow up on credit standing of walk-in guests and validity of accounts according to company instructions.
7. Verify all billing instructions and guest credit for accuracy, follow up, and resolve related issues.
8. Understand and execute duties in accordance with hotel emergency procedures, inspect guest rooms daily, respond promptly to operational requests from the front office and other hotel departments, and perform additional tasks as required.

1. A warm, friendly, and confident individual with excellent interpersonal skills.
2. Proficient in English with a strong command of the language.
3. Minimum 3 years of experience in a similar role.
4. Comprehensive knowledge of Opera systems.
5. Mature and customer-focused mindset.

• Initiate effective coordination and communication within the Front Office and other departments, especially Housekeeping, to provide seamless experiences for all guests.
• Manage room controlling duties according to forecasted occupancy, VIP stays, group check ins, and special requests.
• Ensure the Front Office team operates with a sales attitude, and all Team Members are aware of resorts-wide sales opportunities.
• Maintain the confidentiality of all guests and business practices of the Resort.

• A minimum Diploma in Hotels/Hospitality Management or its equivalent.
• A minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels.
• Strong interpersonal skills with effective multi-tasking, time management, and problem-solving skills.
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching.
• Able to perform shift work, including weekends and public holidays.
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.

We are seeking a highly organized and customer-focused professional to deliver exceptional client experiences, ensure seamless operations, and contribute to business growth.

The ideal candidate will be responsible for delivering outstanding service, ensuring smooth day-to-day operations, and collaborating with colleagues to drive business results.

• Deliver exceptional client experiences through responsive and proactive service
• Evaluate and address operational issues promptly to minimize disruptions
• Maintain accurate records and reports to support informed decision-making

• Bachelor's degree in Business Administration or related field
• Minimum 2 years of experience in front desk operations or similar role
• Excellent communication and interpersonal skills
• Able to work in a fast-paced environment with multiple priorities

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

• To register patients for outpatient, inpatient, and/or surgical day care services, preparing all relevant admission documents, including Medisave and/or Medishield applications, and private insurance, and explaining guidelines to patients and/or next-of-kin as necessary.
• To provide financial counselling on hospital bills size estimation based on estimated length of stay.
• To perform procedure(s) ordering (when required), verify charges, and generate bills for payment.
• To perform cashiering duties, including deposits, payment collection, and terminal transactions. At end-shift closing, reconcile all receipts and generate cashier drawer reports. Accountable for daily collections and float, if any.
• To submit Medisave, Medishield, and/or insurance claims and follow up on payments.
• To perform credit control management of outstanding balances and refund of credit balances.
• To attend to telephone and/or walk-in enquiries and provide directions where necessary, including all feedback and escalating the same to senior staff on duty, if required.
• To perform any other duties as assigned.

• Recognised diploma in any discipline or equivalent, and/or 1-2 years of relevant experience in the healthcare industry, preferred. Appointment will commensurate with experience.
• Familiarity with basic medical terminology.
• Good command of English.
• Customer-oriented with a pleasant disposition and excellent interpersonal skills.
• Computer literate and able to work with numbers.
• Able to commit to shift work arrangements, including weekends, PH, and night shifts.

Job Overview

We are seeking an experienced Front Office Supervisor to join our team.

• Process guest check-ins and room assignments following established rate structures, discounts, sell/upsell strategies and accommodate special requests when possible.
• Provide assistance with luggage, safety boxes, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures.
• Respond to enquiries about hotel services, in-house events, directions, attractions etc.
• Pre-register, block reservations and as required, take same day and future bookings while following P&P for room cancellations.
• Conduct night audits during midnight shifts and prepare necessary reports.
• Handle loyalty membership related enquiries, including adequate management of members.
• Maintain a positive attitude and professional communication with guests and colleagues at all times.
• Perform other duties/tasks as requested by management.

Required Skills and Qualifications

The ideal candidate will possess strong interpersonal skills, be articulate and trustworthy. Previous experience in hotel management or tourism services is preferred.

What We Offer

Garcha Group offers a comprehensive health insurance plan, access to the Global Learning + Development tool and benefits such as discounted stays and food at Marriott hotels.

We are seeking an experienced Operations Manager to oversee the efficient operation of our hotel's Front Office department. As an integral part of our team, you will be responsible for ensuring seamless guest experiences and exceptional customer service.

• Manage daily operations at the Front Desk, including guest arrivals, departures, and room assignments.
• Provide guidance and support to team members to guarantee a smooth and effective operation.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Promote a positive work environment by demonstrating leadership qualities, professionalism, and excellent presentation skills.

• Bachelor's degree in Hospitality or Tourism management.
• Minimum 2 years experience as Operations Manager or Team Leader - Front Office in a hotel.
• Exceptional customer service skills and proven problem-solving abilities.
• Strong Leadership qualities including professionalism and excellent presentation.

• 5 days work week (Inclusive Weekend/PH)
• Flexible benefits package
• Staff discounts available
• Duty meals provided
• Uniforms provided

Hotel Front Office Executive Role

We are seeking a highly skilled and experienced Hotel Front Office Executive to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable and enjoyable stay.

• Check-in/Check-out Process: Perform all check-in and check-out tasks efficiently and accurately, ensuring that all necessary information is collected and documented.
• Reservation Management: Manage online and phone reservations, including cancellations and modifications, to ensure seamless guest experiences.
• Customer Communication: Inform customers about hotel facilities, services, and local attractions, enhancing their overall stay experience.

• Bachelor's degree in Hospitality or related field;
• Minimum 2 years of experience in hotel front office operations;
• Excellent communication and interpersonal skills;
• Ability to work in a fast-paced environment and adapt to changing situations;
• Proficiency in hotel management systems and software.

• A competitive salary and benefits package;
• Ongoing training and development opportunities;
• A dynamic and supportive work environment;
• The chance to work with a talented team and contribute to the success of our hotel.

Front Desk Operations Manager About the Role
The Front Office Lead will be responsible for performing check-in and check-out for hotel guests in a professional and efficient manner to ensure high levels of guest satisfaction.
Main Responsibilities

• Initiate effective coordination and communication within the Front Office and other departments, especially Housekeeping, to provide seamless experiences for all guests.
• Manage room controlling duties according to forecasted occupancy, VIP stays, group check ins, and special requests.
• Ensure the Front Office team operates with a sales attitude, and all Team Members are aware of resorts-wide sales opportunities.
• Maintain the confidentiality of all guests and business practices of the Resort.

• A minimum Diploma in Hotels/Hospitality Management or its equivalent.
• A minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels.
• Strong interpersonal skills with effective multi-tasking, time management, and problem-solving skills.
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching.
• Able to perform shift work, including weekends and public holidays.
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.

The primary objective of this role is to provide professional leadership and support in the reception area, ensuring seamless service delivery to guests.

Responsibilities:

• Coordinate and oversee daily operations at the front desk, managing guest arrivals and departures, room sales, VIP, group, and crew assignments, and room registrations.
• Deliver prompt and courteous attention to all guests, resolving any issues that may arise in a polite and efficient manner.
• Manage guest requests and complaints, providing guidance to relevant staff members as needed to maintain high customer satisfaction levels.
• Collaborate with various departments to ensure accurate information on guests, including rate, room type, billing, and guest requests, while overseeing the effective addressing of guests' specific needs.
• Control room availability for walk-ins, establish accountability for guests' departure dates and times, and follow up with housekeeping on unresolved room discrepancies.
• Implement reservation procedures, handle same-day arrivals, check all arrivals folios, and follow up on credit standing of walk-in guests and validity of accounts according to company instructions.
• Verify all billing instructions and guest credit for accuracy, follow up, and resolve related issues.
• Understand and execute duties in accordance with hotel emergency procedures, inspect guest rooms daily, respond promptly to operational requests from the front office and other hotel departments, and perform additional tasks as required.

Requirements:

• A warm, friendly, and confident individual with excellent interpersonal skills.
• Proficient in English with a strong command of the language.
• Minimum 3 years of experience in a similar role.
• Comprehensive knowledge of Opera systems.
• Mature and customer-focused mindset.