What Jobs are available for Front Desk Agent in Singapore?

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is - Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Main Responsibilities

• Perform check-in, check-out and room change procedures, and ensure all data are entered correctly into the systems.
• Ensuring guests requests are being followed up promptly and efficiently.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Prepare shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Assist in reservation duties whenever required.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Perform tasks as assigned by the Manager- Mission Control, or Hotel Manager.

Knowledge, experience, skills required

• Computer literate and open to new technology.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.

Our Client:

• Automotive Industry
• 5 Days work week
• West - Alexandra
• Basic UP $3200

Responsibilities:

• Handle phone calls and general enquiries
• Greet, check in and announce customers' arrival.
• Managing the Sales Executive turn system.
• Ensuring showroom is tidy and orderly
• Ensuring display cars (interior and exterior) are in good condition.
• Provide refreshments to customers

Requirements:

• 1 Year of relevant customer service / receptionist experience

For interested applicants, please click "QUICK APPLY"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Shanice Teo Le Yi | EA Reg No: R

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Client:

Country Club: Private recreational club offers a serene seaside environment with a range of leisure and dining facilities. It caters to both individual and family memberships, providing amenities such as swimming pools, sports courts, function rooms, and F&B outlets. The club is known for its tranquil setting, community-oriented atmosphere, and long-standing heritage as a social and recreational hub for its members.

Role Overview:

We are looking for a friendly and professional Customer Service Executive to be the first point of contact for our members and guests, providing exceptional service at the front desk and ensuring smooth day-to-day operations, including handling membership-related matters.

• Greet and assist members and guests upon arrival with a warm and professional demeanor.
• Handle phone calls, emails, and walk-in inquiries promptly and courteously.
• Manage reservations and bookings for club facilities and amenities.
• Process payments and issue receipts for bookings, membership fees, and other charges.
• Assist in membership administration, including new sign-ups, renewals, cancellations, and updating of member records.
• Respond to membership-related enquiries and provide accurate information about membership tiers, benefits, and entitlements.
• Maintain an organized filing system for membership applications and documentation.
• Support marketing initiatives to promote club membership and services.
• Maintain a tidy and welcoming front desk area, ensuring it reflects the standards of the club.
• Work closely with other departments to ensure seamless service delivery to members.

• Prior experience in customer service, front desk, or hospitality roles is an advantage.
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.
• Proficiency in Microsoft Office applications and basic administrative systems.
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Team player with a positive attitude and strong sense of responsibility.

• Time and Work Location - 9.30am to 7pm at Depot Road
• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.

• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
  To participate in digitisation exercises, organising files and documents as necessary

• Track record for excellent Customer Service

• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Front Desk Executive (Part-Time)

Location: Various centres (including Sengkang, , Buona Vista, Yishun and Bukit Timah)

About the Role

Sports Schooling is looking for friendly, organised, and proactive Front Desk Executives to join our team

As the first point of contact for parents, students, and visitors, you'll help create a warm and welcoming experience at our centres. This role is ideal for individuals who enjoy working with families and children in a dynamic, sports and education environment.

***

Key Responsibilities

• Greet and assist parents, students, and visitors with professionalism and care
• Handle class check-ins, attendance, and registration processes
• Provide information about programmes, schedules, and promotions
• Support coaches and management in daily operations (including handling enquiries and simple admin tasks)
• Ensure the front-of-house area is tidy, safe, and presentable at all times
  Assist with ad-hoc centre events, camps, and open houses

Requirements

• Strong communication and interpersonal skills
• Responsible, punctual, and detail-oriented
• Able to multitask and work in a fast-paced environment
• Prior experience in customer service, reception, or education centres preferred (but not required)
• Proficient in English; knowledge of Mandarin or other languages is a plus
  Comfortable using digital systems for registration and scheduling

Work Schedule

• Part-time position (Weekday afternoons or full weekends)
• Minimum commitment: 2–3 shifts per week
  Training provided

Why Join Us

• Fun, family-friendly work environment surrounded by kids and sports
• Great exposure to operations within a growing sports education company
  Flexible hours to suit students, parents, or freelancers

To Apply: Send your resume and availability to - with the subject line: Front Desk Executive (Part-Time)

Front Desk Executive (Part-Time)

Location: Various centres (including Sengkang, , Buona Vista, Yishun and Bukit Timah)

About the Role

Sports Schooling is looking for friendly, organised, and proactive Front Desk Executives to join our team

As the first point of contact for parents, students, and visitors, you'll help create a warm and welcoming experience at our centres. This role is ideal for individuals who enjoy working with families and children in a dynamic, sports and education environment.

***

Key Responsibilities

• Greet and assist parents, students, and visitors with professionalism and care
• Handle class check-ins, attendance, and registration processes
• Provide information about programmes, schedules, and promotions
• Support coaches and management in daily operations (including handling enquiries and simple admin tasks)
• Ensure the front-of-house area is tidy, safe, and presentable at all times
• Assist with ad-hoc centre events, camps, and open houses

Requirements

• Strong communication and interpersonal skills
• Responsible, punctual, and detail-oriented
• Able to multitask and work in a fast-paced environment
• Prior experience in customer service, reception, or education centres preferred (but not required)
• Proficient in English; knowledge of Mandarin or other languages is a plus
• Comfortable using digital systems for registration and scheduling

Work Schedule

• Part-time position (Weekday afternoons or full weekends)
• Minimum commitment: 2–3 shifts per week
• Training provided

Why Join Us

• Fun, family-friendly work environment surrounded by kids and sports
• Great exposure to operations within a growing sports education company
• Flexible hours to suit students, parents, or freelancers

To Apply: Send your resume and availability to with the subject line: Front Desk Executive (Part-Time)