4,225 Front Desk Agent jobs in Singapore

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Join to apply for the
Front Desk Agent
role at
Hyde Johannesburg Rosebank .
Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter creates unique living spaces and vibrant atmospheres. These are unconventional places where everyone feels at home, blending influences, freedoms, sensations, and emotions. Each Mama Shelter reflects the story of its city, offering guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter embodies a lively vibe: modern, aesthetic, welcoming, and sexy. Our mission is to bring moments of happiness to people. We offer great career paths through internal development and international mobility, regardless of diplomas or experience. Mama Shelter is part of Ennismore, a global hotel group rooted in cultures and destinations, in partnership with Accor since 2021.
Our Commitment To Diversity And Inclusion
Mama Shelter is an inclusive company committed to recruiting and promoting diverse talent. Our ads are gender-neutral; masculine terms are used for simplicity.
Job Description
Join our lively team at
Mama Shelter Singapore
as a
Front Desk Agent . You’ll be the first face our guests see, ensuring a smooth, warm, and welcoming experience. Let’s make every moment unforgettable!
The Mission
First impressions matter. You are responsible for welcoming guests, handling check-ins & check-outs, managing bookings, answering calls, and responding to guest requests. You will also share feedback with management, handle payments, and promote our amenities, including retail, restaurant, and events. You’ll add local tips and recommendations to enhance guest experiences.
Qualifications
Attention to detail and anticipation skills.
Friendly, kind, and versatile—able to adapt to any situation.
Professional handling of all situations.
Confidentiality and full engagement with guests.
Team player with excellent prioritization skills.
Ability to manage multiple tasks simultaneously.
Your Extras
A passion for hotels and hospitality.
Proficiency in Opera Cloud PMS.
Unique, quirky style—approachable and fun.
Desire to learn a third language.
Additional Information
We will set up a first phone interview if your application matches our rhythm. Successful candidates will be invited for an in-person interview. We promise clarity and timely feedback regardless of the outcome.
Required fields: First name, Last name, Email, Phone, Resume (pdf, doc, docx, max 2MB), and responses to application questions.
By submitting, you agree to our privacy policy.
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Come join us to express your Andaz as Host Assistant – Bell if the following describes you.

You are a team-player with an interest in customer service and hospitality industry, passionate about delighting your guests with the highest quality of service. You enjoy working on the ground, interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.

As a Host Assistant – Bell, you will be responsible to provide excellent and consistent service in terms of welcoming guests at the entrance of the hotel and lobby, assist guests with their luggage during their arrival and departure from the hotel and also provide information to guests about the hotel and its surroundings. You will work closely with your colleagues to respond and resolve guest inquiries, requests and issues in a timely, friendly and efficient manner.

Your Profile

• Passion in customer service and hospitality industry
• Prior experience in concierge or bell service will be an advantage
• Possess good problem solving, communications, interpersonal and customer service skills.
• A positive and can-do attitude.
• Able to work shifts, on weekends and public holidays.

Benefits

• 5 days work week
• Flexible benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that only shortlisted candidates will be notified **

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

Hotel Indigo colleagues are the people at the centre of every new story . They make all guests feel welcome in the neighbourhood and at home in the hotel. At
Hotel Indigo
we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality
and diversity of everyone. They enjoy iconic, worldly locations and are
drawn to discovering
what makes each of them unique. They are
inspiring storytellers
who inject positivity into their environment. They combine
informality and fun with professionalism and sophistication.
Join us as a
Assistant Front Office Manager/Front Office Manager
in
Hotel Indigo Singapore Katong!
You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:
Manage all aspects of the front office, for example front desk, bell services, business centre, telephone services, concierge services, and guest services to deliver a guest experience that is unique and brings the brand to life.
People

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
• Maintain inter-departmental relationships to ensure seamless customer service
• Schedule and regularly conducts routine inspections of areas under his/her control
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Compile statistics for front office and provide reports relating to that area
• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Works with Human Resources on manpower planning and management needs

Guest Experience

• At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times
• Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled
• Adhere to guest contact standards at all times
• Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
• Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in
• Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert
• Knowledgeable in assisting guests in requests for transport and other information
• Knowledgeable of the events of the day and of daily Hotel activities
• Knowledgeable of VIP guests and whenever possible addresses such guests by name
• Be accountable for the Hotel’s metrics and drive appropriate initiatives to meet these targets.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Works with Director of Finance & Business Support in the preparation and management of the Department’s budget.
Responsible Business

• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Know system recovery procedures
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Requirements for this role
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Birthday Off
• Medical Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.
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Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

Company Description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

Job Description

What do we expect from you?

Under the guidance of the Front Office Manager, supervise all Front Office duties, coordinate guest arrivals, departures, and in-house services, and ensure adherence to hotel policies using the Property Management System.

Key Responsibilities:

• Handle guest queries and requests professionally.
• Record incidents and follow up with management.
• Report hazards and ensure safety protocols are followed.
• Manage arrivals and departures, ensuring guest names are used correctly.
• Maintain knowledge of hotel availability and future bookings.
• Understand hotel features, services, and amenities.
• Familiarize with room types, layouts, rates, and promotions.
• Assist in upselling and capturing guest information for marketing.
• Represent hotel ethos during site inspections.
• Maintain high standards of cleanliness and equipment functionality.
• Ensure guest privacy, security, and confidentiality.
• Support compliance with financial policies.
• Participate in meetings and special projects as required.

How to excel in this role?

• Be authentic and sincere in communication.
• Maintain a fun, energetic, and friendly demeanor.
• Show responsibility and ownership of tasks.
• Be innovative and open to new ideas.
• Stay attentive, focused, and present in the moment.