314 Fraud jobs in Singapore

Fraud Business Analyst - Fraud, Regional Operations

Department: Operations

Level: Experienced (Individual Contributor)

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

About the Team:

Shopee’s Regional Marketplace Operations department constantly solves problems and introduces innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Job Description:

Here at Shopee, we are dedicated to maintaining a secure and trusted platform to protect our business and our users’ interests.

As a Fraud Analyst, you will oversee the day-to-day fraud management and develop new techniques to detect and prevent the potential abuse of our platform. This includes defining performance metrics, analysing trends, identifying new fraud behaviour and modus operandi, scaling operational workflows, and designing new tools or processes to detect and prevent dishonest practices on our platform.

1. Monitor and assess the platform risk to prevent fraudulent behaviour.
2. Define key performance metrics and build detailed reporting models/ dashboards.
3. Collaborate with cross-functional teams to analyse and provide insights/ recommend solutions across multiple markets.
4. Evaluate and identify key process/ system improvements based on data insights to propose and drive new initiatives.
5. Support fraud team with new initiatives/ ad hoc projects on fraud defenses.
6. Prepare reports and presentation decks for regular management reporting.
7. Proactively identify potential system or process gaps to reduce fraud incidents and react to fraud attacks quickly with effective solutions.

Requirements:

1. Keen interest in fraud detection and prevention processes in the e-commerce industry.
2. Strong investigative intuition and curiosity to understand the “whys” and “hows” of the ways things work.
3. Experience in project management including process optimisation.
4. Experience in collecting and analysing data sets to formulate insights and solutions to achieve team objectives.
5. Ability to draw actionable insights from datasets; knowledge of SQL, Python or equivalent is a plus.
6. Ability to pay attention to details and manage tasks effectively.
7. Ability to thrive in a dynamic and collaborative environment to drive business goals and make an impact.
8. Ability to communicate and collaborate with cross-functional teams and stakeholders.
9. Passionate about developing and implementing new strategies to drive improvements.

Join to apply for the Director, Fraud Risk role at Airwallex

Join to apply for the Director, Fraud Risk role at Airwallex

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About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About The Team

The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks.

What You'll Do

Reporting to the VP Risk, you will be responsible for developing and managing the fraud risk strategy across the lifecycle of customer accounts. You will oversee the risk controls throughout the account lifecycle, and to ensure we are managing account fraud risk effectively and meeting regulatory and financial partner requirements. This includes standardizing fraud incident reporting, implementing robust fraud policies and controls, and ensuring compliance with regulatory and legal standards in global markets. The role requires an expert in fraud risk management with a strong understanding of global regulatory frameworks, fraud detection, and prevention mechanisms. The ideal candidate will have experience in collaborating with regulatory bodies and law enforcement agencies where required, providing guidance on emerging fraud risks, and ensuring that all necessary risk controls are in place.

Responsibilities

• Standardize and maintain the fraud incident reporting process across all regions, ensuring accurate tracking and documentation of fraud cases.
• Collaborate with regulators and law enforcement agencies where required, ensuring compliance with global regulations and timely reporting of fraud incidents.
• Develop, implement, and maintain account-related fraud policies, including but not limited to Identity Verification (IDV) and Know Your Customer (KYC) procedures.
• Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements.
• Oversee the risk controls, procedures, and processes implemented by the 1st Line of Defence for account-related fraud.
• Ensure that all fraud risk controls comply with global regulatory requirements
• Provide insights and recommendations to improve the effectiveness and efficiency of fraud prevention processes.
• Work closely with internal teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks.
• Work closely with the product, legal, and compliance teams to ensure that fraud risk management practices are aligned with business objectives and meet regulatory requirements.
• Engage with senior leadership to present fraud risk trends and strategies, making recommendations for risk mitigation and operational improvements.
  
  

• 10+ years of fraud risk management experience within the financial sector
• Proven experience in fraud risk management, particularly in fintech, banking, or payment industries.
• Deep understanding of global regulatory environments
• Strong experience in developing fraud policies, procedures, and risk controls to mitigate account-related fraud.
• Experience collaborating with law enforcement agencies and regulators on fraud-related matters.
• Demonstrated ability to analyze emerging fraud threats and provide actionable recommendations to internal teams.
• Excellent communication skills with the ability to effectively report and collaborate with cross-functional teams and senior leadership.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Ability to work in a fast-paced and dynamic global environment by multitasking effortlessly and managing competing priorities under demanding deadlines.
  
  

• Advanced degree in business, finance, law, or related field.
• Certification in fraud prevention (e.g., CFE, CAMS) is a plus.
• Experience working in high-risk geographies and understanding regional fraud risks and trends.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Finance and Sales

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Queenstown, Central Singapore Community Development Council, Singapore 3 months ago

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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks.

What you'll do

Reporting to the VP Risk, you will be responsible for developing and managing the fraud risk strategy across the lifecycle of customer accounts. You will oversee the risk controls throughout the account lifecycle, and to ensure we are managing account fraud risk effectively and meeting regulatory and financial partner requirements. This includes standardizing fraud incident reporting, implementing robust fraud policies and controls, and ensuring compliance with regulatory and legal standards in global markets. The role requires an expert in fraud risk management with a strong understanding of global regulatory frameworks, fraud detection, and prevention mechanisms. The ideal candidate will have experience in collaborating with regulatory bodies and law enforcement agencies where required, providing guidance on emerging fraud risks, and ensuring that all necessary risk controls are in place.

Responsibilities:

• Standardize and maintain the fraud incident reporting process across all regions, ensuring accurate tracking and documentation of fraud cases.

• Collaborate with regulators and law enforcement agencies where required, ensuring compliance with global regulations and timely reporting of fraud incidents.

• Develop, implement, and maintain account-related fraud policies, including but not limited to Identity Verification (IDV) and Know Your Customer (KYC) procedures.

• Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements.

• Oversee the risk controls, procedures, and processes implemented by the 1st Line of Defence for account-related fraud.

• Ensure that all fraud risk controls comply with global regulatory requirements

• Provide insights and recommendations to improve the effectiveness and efficiency of fraud prevention processes.

• Work closely with internal teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks.

• Work closely with the product, legal, and compliance teams to ensure that fraud risk management practices are aligned with business objectives and meet regulatory requirements.

• Engage with senior leadership to present fraud risk trends and strategies, making recommendations for risk mitigation and operational improvements.

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 10+ years of fraud risk management experience within the financial sector

• Proven experience in fraud risk management, particularly in fintech, banking, or payment industries.

• Deep understanding of global regulatory environments

• Strong experience in developing fraud policies, procedures, and risk controls to mitigate account-related fraud.

• Experience collaborating with law enforcement agencies and regulators on fraud-related matters.

• Demonstrated ability to analyze emerging fraud threats and provide actionable recommendations to internal teams.

• Excellent communication skills with the ability to effectively report and collaborate with cross-functional teams and senior leadership.

• Strong attention to detail, analytical thinking, and problem-solving skills.

• Ability to work in a fast-paced and dynamic global environment by multitasking effortlessly and managing competing priorities under demanding deadlines.

Preferred qualifications:

• Advanced degree in business, finance, law, or related field.

• Certification in fraud prevention (e.g., CFE, CAMS) is a plus.

• Experience working in high-risk geographies and understanding regional fraud risks and trends.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

• Minimum Bachelor's degree or equivalent required.
• Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
• Effective problem-solving and documentation skills, with a high degree of attention to detail, accuracy, and thoroughness.
• Ingenuous and tenacious approach to case research, with a focus on uncovering accurate and detailed information.
• Impeccable integrity and a strong sense of responsibility, with a commitment to maintaining confidentiality and handling sensitive information with care.
• Ability to remain composed and focused under pressure, with a high level of emotional intelligence and a talent for building strong relationships in a rapidly changing environment.
• Independent and self-directed, with the ability to take ownership of tasks and projects.
• Excellent organisational and time management skills, with the ability to navigate complex and fast-paced environments with ease.
• Preferred experience in a related field, such as Risk Management, Customer Service, or Banking, with a strong focus on problem-solving and customer satisfaction.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to learn and adapt to new software applications.

We offer a competitive salary and benefits package, including comprehensive training and development opportunities.

Interested applicants should email their resume to apply for this exciting opportunity.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

About The Role

We are seeking proactive and service-oriented individuals to join our Contact Centre team as Fraud Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.

Key Responsibilities:

• Handle inbound calls professionally and resolve customer queries efficiently.
• Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
• Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
• Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
• Guide customers on bank services and self-help tools.
• Accurately document call logs and follow up on outstanding cases.
• Stay current on fraud trends, banking procedures, and system tools through ongoing training.
• Identify and flag mule/funnel accounts to relevant business units or compliance teams.

Job Requirements:

• No prior experience required; full training provided.
• Call centre, banking, or anti-fraud investigation experience is a plus.
• Clear, pleasant speaking voice with strong communication and interpersonal skills.
• Good command of English and basic Microsoft Office skills.
• Analytical, detail-oriented, and able to thrive in a fast-paced environment.
• Willing to work rotational shifts, including weekends and Public Holidays.
• Team player with a strong sense of responsibility and service excellence.
  
  (Shortlisted Candidates Will Be Working For The Banking Sector Client): Interested Candidates Please Apply Directly or Reach Out To Our RECRUITMENT TEAM (Law Bing Yee - +65 8 3 3 2 1 1 9 2 | EA License No. 24C2333 EA Personnel No. R23114521)

Legal & Compliance, Regional Surveillance Operations Support

Responsibilities:

• Perform transaction surveillance monitoring and analysis to identify suspicious activities and potential Anti-Money Laundering red flags, including those related to fraud, scams and money mule account activities

• Detect suspicious transaction patterns, trends, and AML typologies from customer accounts and review financial transactions and perform fund tracing

• Apply fraud detection techniques with an analytical and data-driven perspective to sieve out new modus operandi of fraud/scams

• Conduct investigations into fraud and scam triggers, and escalate concerns to relevant parties, including preparation of Suspicious Transaction Reports (STRs) to Law Enforcement Agencies

• Participate in Regional Surveillance Operations transformation projects and initiatives that drive financial crime operational efficiencies and effectiveness.

• Perform Anti-Money Laundering (AML) and Fraud management reporting, including data preparation and reconciliation

• Support the conducting of AML and Fraud governance forums, including crafting meeting agendas, taking minutes, following up on action items, and working with multiple stakeholders to ensure successful forum execution.

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

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Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations – Fraud Control Management team. If you’re passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you.

What You’ll Do:

• Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based fraud tools
• Follow up with customers on unauthorised transactions and manage card replacements
• Review and update fraud detection rules (Visa & MasterCard platform) based on emerging fraud trends
• Assess suspicious credit card applications and support AML monitoring efforts
• Liaise with internal teams, authorities, and card schemes on fraud-related cases
• Provide support in chargeback and recovery processes
• Prepare monthly and regulatory fraud reporting

What You Bring:

• A degree in Banking, Business, Finance, or a related field
• Strong analytical and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• 3–5 years’ experience in fraud management, payments, or risk functions preferred
• Familiarity with Visa/Mastercard chargeback and dispute processes is an advantage

Please note only shortlisted candidates will be notified.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance
• Industries Banking

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Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Risk Operations team is looking for an experienced fraud analyst to join an industry leading global fraud operations team. This position is responsible for conducting complex data analysis to identify & mitigate large scale distributed fraud attacks, working closely with fraud strategy/detection/data science to implement mitigations, and working collaboratively with fraud stakeholders to expand automated detection of fraudulent merchants. They should have a deep understanding of fraud patterns/typologies, advanced SQL proficiency, and strong analytical abilities.

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. Before we can fully realize the potential of a global internet economy, we must first address the burgeoning problem of fraud.

We are looking for someone passionate about fighting fraud, identifying new trends/typologies, conducting complex data analysis, and has a strong desire to work collaboratively with peers and partners in the fraud space. This position works closely with cross-functional stakeholders across product, engineering, data science, and operations to identify and mitigate risk from complex, distributed merchant and transaction fraud attacks.

The right candidate for this role will have a minimum of three years experience conducting complex data analysis using SQL, preferably within the fraud space across ecommerce or payments. Candidates should also have experience working closely with engineering and data science teams to drive automated fraud detection and demonstrate a deep understanding of fraud typologies, controls, and ability to mitigate fraud risk.

• Conduct advanced data analysis of structured and unstructured data sets to proactively identify emerging complex fraud attacks impacting Stripe and its users.
• Investigate, conduct root cause analysis, and deploy remediations to prevent future complex and distributed fraud attacks encompassing merchant fraud, transaction fraud, card testing, and local payment methods.
• Investigate and take action against anomalous clusters of merchants based on account activity, processing volume, or other risk indicators while minimizing negative impacts to Stripe users.
• Work in lockstep with engineering and data science teams to enhance automated detection and actioning of fraudulent accounts to minimize risks to Stripe and partner ecosystems.
• Respond to high priority incidents involving complex fraud schemes to quickly mitigate exposure to Stripe, its users, and financial partners.
• Utilize analytics to identify & implement initiatives to automate manual processes and workload across the organization.
• Create visualizations, dashboards, and queries to drive visibility and oversight into organization impact, performance, and loss risks.
• Utilize Stripe tools & systems to enable systematic actioning of fraudulent merchants, maintaining an extremely high level of accuracy to prevent negative user experience.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 6+ years of analytics experience with minimum 3+ years in fraud
• Advanced level proficiency in SQL
• Experience working closely with modeling, data science, and intelligence stakeholders to implement automatic & scaled controls & processes.
• Experience creating data visualizations and dashboards & presenting findings to technical and non-technical audiences, including senior leadership.
• You have the ability to drive execution on projects working in a heavily cross-functional environment.
• Creativity, a team-focused mentality, and effective problem solving skills.
• The ability and desire to question the status quo.
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented.

• Fraud experience in payments, e-commerce, or fintechs mitigating digital/card-not-present fraud
• Experience investigating and mitigating card testing and account takeover attacks
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows
• Proficiency in Splunk, Python, and data visualization tools.
• Advanced data analysis in the fraud and risk space, preferably in payments, fintech, or banking.
• Undergraduate or advanced degree in analytics, data science, or statistics
• Experience with clustering, classification, & link analysis
• Experience working in fast-paced and rapidly changing environments