888 Floral Delivery jobs in Singapore

We are seeking an experienced Class 4 delivery driver to operate a 24ft refrigerated truck with tailgate.

The ideal candidate will have strong logistical and driving skills, ensuring timely and safe transportation of goods.

Responsibilities:

• Operate a refrigerated truck for delivery services
• Ensure the safety and security of goods during transportation
• Meet customer deadlines and expectations

Requirements:

• Class 4 license
• Experience in operating a refrigerated truck
• Strong logistical and driving skills

Benefits:

• Competitive salary package
• Opportunities for professional growth and development

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is a cloud computing software company that enables IT teams to build and operate powerful multi-cloud architectures. Our Enterprise Cloud Operating System melds private, public and distributed cloud operating environments and provides a single point of control to manage IT infrastructure and applications at any scale. Founded in 2009, we have been a publicly held company since 2016.

Nutanix is the right fit for you if you are passionate about technology, creative, and accomplished in your growing career. We pride ourselves on our encouraging culture where you learn from failures, pick yourself back up and become the best version of yourself. Nutanix offers several opportunities to participate in professional development and learning, fostering an inspiring environment. We believe in not only supporting you, but also your families through fully-paid healthcare plans, equity, and other financial tools and wellness programs.

About the Team

A successful candidate in this role will be responsible for managing the Professional Services Delivery functions across major parts of ASEAN running a team of Technical Account Managers, Consultants and/or Residents. Reporting to South East Asia, Taiwan, HK and Korea (SEATHK) SDL, this role will have customer delivery and revenue management responsibilities for the assigned region and line of business (LOB) within the APJ Theatre.

Your Role

• Define and drive the professional services delivery strategy relating to the assigned region and LOB.
• Business management - increase bookings by supporting sales function and revenue, reduce costs, improve margins, and eliminate waste.
• Personnel management (hiring, development, utilization) – recruit, performance manage, mentor, and professionally develop a team of best in class technical delivery consultants. Balance the need for high levels of billable utilization (70%) and employee satisfaction.
• Engagement and Quality management – Program Manage and govern quality and ensure delivery in a manner that is consistent with Nutanix Professional Services best practices.
• Partner management – provide support, guidance, and oversight to partners who deliver on behalf of Nutanix and ensure their success.
• Escalations management – address and manage complex customer issues and provide recommendations that are aligned with account strategy.
• Customer Success - Drive high levels of customer satisfaction.
• Perform liaison and coordination with other Nutanix departments, such as Advisory Services, Technical Sales and Field Sales
• Participate in strategic planning for service delivery
• Ensure all projects delivered within time, scope, quality, and cost constraints.
• Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality.
• Ensure resource availability and allocation.
• Build strong relationships with regional VP's of sales and SE Directors. Be someone they regularly rely on to open up new opportunities, solve problems and deliver customer delight that ultimately leads to product sales growth.
• Participate in the pre-sales process with account teams, consulting architects, and customers to understand business and technical requirements in order to effectively scope and deliver effective solutions. Develop and approve project SOWs (scope, level of effort estimates, and schedules) prior to presentation to Nutanix Account team and customer.
• Assist Nutanix Account team in positioning and selling Consulting, TAM, Resident, Education services to customers.
• Develop and maintain a solid technical understanding of all Nutanix services offerings, product lines, and corporate messaging.
• Demonstrate steadfast and sound decision-making abilities to resolve problems.
• Establish a repeatable cadence in partnering with Nutanix Product Marketing, Product Management, and Engineering to feed back field input to the product development lifecycle.

What You Will Bring

• 12+ years of relevant IT industry experience (compute, networking, storage).
• 3+ years' direct people management experience leading a team of 5+ (or manager of manager) in a professional services teams, preferably with a software company consulting organization.
• Excellent communications and interpersonal skills.
• Possess a positive attitude with high levels of self-awareness, professionalism, ownership.
• Ability to identify, attract and retain top talent.
• Proven track record planning and managing large, customer facing programs of work and/or IT transformations. Able to set right expectations with customers and sales.
• Excellent problem solving skills regarding resourcing, project delivery and people management
• Experience solution selling with a overwhelming belief that solutions increase customer success and drive product adoption.
• Strong skills in strategic planning, critical thinking, and financial analysis.
• Strong stakeholder management along with the ability to build one's own "brand".
• Strong organizational and project management skills with an ability to manage competing client demands.
• Strong architecture background preferably in Virtualization space to meet the technical knowledge levels of the role is preferred but not mandatory Ability to travel 25%.
• Bachelor's degree and relevant work experience. Education, preferably in business administration, computer science, or project management
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office

Preferred Qualifications:

• Experience with modern software development methodologies with an emphasis on software defined datacenter, infrastructure as code, complex distributed systems, and cloud based computing.
• Deep understanding of infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), Software-as-a-service, and hybrid cloud computing environments.
• Experience in a fast-paced, startup (or startup-like) environment and experience building teams a big plus.
• Proven ability to interact and communicate with CxO-level personnel and navigate customer organizations to ensure successful project delivery and acceptance.
• Familiarity with systems management concepts, processes, standards (preferably ITIL) including capacity/performance, storage and network management.
• PMP or equivalent certification

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

**Job Title:** Technical Services Delivery Specialist

We are seeking a skilled Technical Services Delivery Specialist to join our team. This role will play a vital part in providing hands-on support for reporting, audit preparation, and vendor performance tracking.

Key Responsibilities:

• Performance Monitoring: Track, consolidate, and analyze key performance indicators (KPIs) and service level agreements (SLAs) across all regions.
• Reporting & Analytics: Prepare and consolidate high-quality monthly management reports (MMRs) for the Technical Services portfolio, highlighting regional progress, achievements, risk exposure, and continuous improvement opportunities.
• Compliance & Risk: Implement and audit regional governance frameworks, EHS programs, and critical risk management protocols across all sites in the portfolio.
• Standardization: Drive consistent application of technical best practices, operational procedures, and engineering maintenance standards (PPM) in line with industry policies.

Requirements:

• A minimum of 4 years experience in engineering or technical services delivery within a facilities management or critical environment setting.
• Minimum of 2 years experience in a multi-site, coordinating, or regional support role, preferably within a multinational environment.
• Mandatory professional qualification or Diploma in Engineering (Electrical, Mechanical, or equivalent technical field).
• Demonstrated experience with managing the full lifecycle of Planned Preventative Maintenance (PPM) programs and critical building systems.

Overview
Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
Led and delivered multiple small to medium sized development and enhancement of projects.
Performed project estimation, planning, monitoring and control for different stages of the project.
Handled end to end service management, process development and project evaluation in line with business case.
Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.
Cloud migration and security
Lead the assessment of existing on-premises infrastructure and applications to determine cloud readiness and identify migration and evaluate the security posture of current environments. Ensure security risks are identified early and plan for appropriate mitigation during the cloud migration.
Develop and execute comprehensive cloud migration strategies, including roadmap, timelines, and resource allocation, for both AWS and Azure platforms.
Analyze cloud costs, implement cost optimization measures, and establish cost control mechanisms.
Ensure security best practices are integrated throughout the migration process, adhering to industry standards and compliance requirements. Implement security assessments for cloud readiness, focusing on identity and access management (IAM), encryption, and compliance with industry standards (e.g., GDPR, SOC 2). Collaborate with the security team to align security controls with the migration strategy.
Identify, assess, and address security risks associated with cloud migration, such as data breaches, unauthorized access, and data loss. Develop a security-focused contingency plan that includes encryption of sensitive data, multi-factor authentication (MFA), and proper network segmentation to ensure compliance and business continuity.
Establish and maintain highly available and scalable cloud environments, ensuring optimal performance and reliability.
Build, manage, and mentor a high-performing cloud operations team, fostering a culture of collaboration and continuous improvement.
Implement robust monitoring and alerting systems, leveraging automation tools to streamline operational tasks and improve efficiency.
Lead incident response efforts, ensuring timely resolution of issues and minimizing service disruptions.
Continuously analyze cloud performance, identify areas for improvement, and implement optimization strategies.
Maintain a secure cloud environment, implementing security controls, conducting regular audits, and staying abreast of security threats and vulnerabilities. Continuously ensure the maintenance of a secure cloud environment post-migration by implementing security controls, conducting regular audits, and staying abreast of emerging threats and vulnerabilities. Lead the effort to monitor and address security incidents, utilizing tools like AWS GuardDuty, Azure Security Center, and other cloud-native security solutions.
Work closely with development, security, and business stakeholders to ensure alignment between cloud operations and business objectives.
Implement regular security vulnerability assessments, penetration testing, and security patch management in cloud environments. Establish a security culture within the cloud operations team by ensuring ongoing training, awareness, and monitoring of emerging security threats (e.g., zero-day exploits, DDoS attacks).
Ensure that the cloud environment is disaster recovery-ready by enforcing security controls in backup processes, conducting regular security drills, and ensuring that sensitive data is encrypted and securely stored in cloud backups.
Qualifications
Bachelor Degree in Computer Science, Information Technology, or a related field
Minimum 10 years of experiences in IT operations, with at least 5 years in a cloud environment
Strong understanding of AWS and Azure cloud platforms, including architecture, services, DevOps and best practices
Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert)
Proven experience in migrating applications and infrastructure to the cloud
Expertise in cloud security, including identity and access management, network security, and data protection
Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation) and automation tools (e.g., Ansible, Puppet, Chef)
Strong leadership and communication skills, with the ability to build and motivate teams
Excellent analytical and problem-solving skills
Candidates with experience containerization technologies (e.g., Docker, Kubernetes) and serverless computing would be an advantage
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Role Overview:

A dedicated and skilled healthcare professional will be responsible for providing medical services to residents under the guidance of a doctor and head nurse.

• Main Responsibilities:
• Carry out preventive and curative medical care services, ensuring residents receive comprehensive support.
• Monitor and oversee the general health of residents, contributing to medical care routines.
• Supervise nursing staff and assess their performance to maintain high standards of care.
• Respond promptly and effectively in emergency situations, prioritizing resident safety.

• Essential Qualifications:
• Diploma in Nursing or equivalent.
• State Registered Nurse with a valid certificate from the relevant regulatory authority.

Director, Solution Delivery APAC (Professional Services)
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
About This Role
The Director, Solution Delivery will partner with our Sales Leaders to orchestrate the best-fit solution of Professional Services offers to allow the customer to achieve their strategic goals in the most expedient and effective manner. You will collaborate very closely with our Customer Success Leaders to define and refine the customer journey through its execution. You will provide guidance in the implementation of the offers to our Delivery Team ensuring that its execution meets or exceeds the intended goals.
Collaborate with the Customer Success, Sales and the Customer to orchestrate their platform adoption and digital transformation journey
Strategize and define platform-based solutions that best fit the short and long-term needs of the Customer
Identify and define engagement parameters, duration, costs, and success criteria
Ensure the handover of engagement to the Delivery Team is done properly and comprehensively
Successfully achieve the first milestone defined in the Customer’s platform adoption strategy
Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs
Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld
Be an advocate for the company culture in every interaction with employees and customers
Be innovative and make a positive impact on your customers, on your team, and on the company
Qualifications / What You Need To Succeed
Minimum 15 years of experience in a Customer facing role
Minimum of 8 years of people management experience across APAC
Entrepreneurial mindset with a strong understanding of customer orientation principles
Ability to address topics such as business value and total cost of ownership, etc.
Experience in a Customer Success Management or Professional Services role in the past with a track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
Experience working with a technical Customer base and corporate IT projects and processes
Experience with aligning organizations to corporate goals and directions
Demonstrated ability in successfully handling solutions and services scoping to define a statement of work
Action-oriented with a result-driven attitude to drive successful engagements
Ability to work across geographies and cultures
Bachelor’s Degree (or equivalent work experience) or higher
Intellectual curiosity and Sense of humor
The Longer Story
OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.
As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.
We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.
OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.
Amongst our customers are some of the world’s most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.
Working at OutSystems
Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.
What do we have to offer you?
A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.
Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.
Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.
Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.
Are you ready for the next step in your career? Then we’d love to hear from you!
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Software Development
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Job ID: R

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed:

Location: Singapore

Details of the Division and Team:

The purpose of the Facility Manager is to take responsibility for the delivery of all workplace facility services, through the Bank's Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services.

The Facility Manager has accountability for delivering the DB Global Real Estate Teams vision and strategy, at a country level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialization, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.

The Facility Manager is accountable for performance outcomes within their assigned work-stream. They will lead their local team providing regional oversight of operations and working closely with GRE colleagues to ensure client satisfaction, achievement of business goals and close management of risk.

The Facility Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors and vendor management colleagues.

The Facility Manager is a member of the Service Delivery / Operations professions and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience.

The Facility Services Delivery Manager will develop strong, trusting relationships with leaders within the business and support their team members to achieve trusted advisor status. As a of the Global Real Restate Team they will be a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimizing risk, as well as the future direction of the business.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

Service Delivery Management

• Local oversight of the Service Delivery line in support of the Bank's business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the Bank's business operations.
• Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business unit's profitability/cost containment objectives and strategic direction.
• Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organisational structures/models, ensuring stability of existing operations at all times.
• Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality.
• Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives.
• Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate.

Performance Management

• Produces and manages performance measures against agreed metrics to demonstrate:
• Satisfactory service delivery
• Performance against Key Performance Indicators (KPIs)
• Delivery of Service Level Agreements (SLAs)
• Key Risk Indicators (KRIs)
• Variance reports demonstrating well managed costs against budget
• Client satisfaction feedback
• Timely submissions that provide clients, colleagues and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.

Finance Management

• Promotes programmes and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with DB Global standards.
• Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits.
• Participates actively in identifying and cultivating savings opportunities.

People Management

• Creates an environment where people management and development is the number one priority.
• Actively communicates and cascades the business strategy, plans and values at all levels in the organisation driving a high performance culture, enabling effective navigation of the organisation, and supporting efficient decision making.
• Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results.
• Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity.
• Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance.

Stakeholder Relationships

• Develops and fosters strong, productive working relationships with clients at a senior level. Builds and maintains a robust understanding of the client's business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and DB strategic direction.
• Develops and fosters strong, productive working relationships with strategic partners and local vendors at a senior level. Builds and maintains an understanding of the vendor's business strategy, key drivers and current issues to support close collaboration on product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and the Bank's strategic direction.
• Builds and maintains diverse, productive relationships inside and outside the Bank, with partner functions and external partners. Acts as, or ensures representation on internal decision making forums and external Industry steering groups, ensuring the voice of the Division/Bank is heard and influences change in line with organisational strategy.
• Collaborates with colleagues and influences activities to achieve positive outcomes in the interests of the wider business.
• Collaborates with Business Partner, Global Governance Risks and Controls colleagues to perform product/service-based performance audits and/or control reviews, including performance of strategic partners and local vendors. Works with the wider team to drive out continuous improvement initiatives that deliver both incremental and step change in performance.

Governance

• Highlights operational, regulatory and other risks to the Country Services Delivery Coordinator. Takes ownership for operational resolution and reflects the needs of clients in the prioritization of immediate and longer term remediation strategies. Works closely with Regional Facilities Management and Business Partners to ensure open, clear communication channels with clients at all times.

Vendor Contract Management

• Ensures strategic partners and local vendors quality of practice meets contractual requirements.
• Actively manages problems and incidents that ensure service partners meet or exceed client expectations.

HSE, Sustainability & Environmental

• Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace.
• Commitment to compliance with health and safety policies and procedures to maintain a positive, healthy, and safe workplace.
• Appreciating the strengths, insights and ideas of all individuals and advocating for the value of diversity.

Your skills and experience:

• Minimum 10 years' experience in a similar senior Facilities Manager role which includes working knowledge and experience of facilities services as well as project management
• Knowledge of, and how to develop and implement procurement systems, contracts, asset registers, including managing bids and offers and price-quality relationship
• Minimum 10 years of proven ability to manage, and how to compile and implement budgets, forecasts including cost savings reports, and tender financials.
• Educated to degree level or higher (or equivalent) from an accredited college or university (or equivalent)
• Experienced in undertaking all duties and responsibilities in compliance with the rules and regulations encompassing Equal Opportunities, diversity, sustainability.
• Excellent interpersonal skills in relationship building and relationship management. As well as the ability to deal with, and facilitate decision making with a wide range of people.
• Experience of working in cross-functional teams and managing teams to achieve objectives, including goals agreed service providers.
• Excellent oral, written and listening communication skills. Ability to be clear, concise and focused, being able to tailor the message for the audience.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we'll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability