1,961 Field Service Technicians jobs in Singapore

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Job Description:

• Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
• Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
• Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
• Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
• Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.

Job Requirements:

• Diploma / Degree in a technical or engineering-related discipline.
• Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
• Experience in the Video Systems industry preferred.
• Good understanding of the market landscape, including competitor products and industry trends.
• Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
• Customer-focused mindset with a service-oriented approach.

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2022 Operating System, Windows 11 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R

EA License No: 23C1894

About Us

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore's Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.

The Opportunity

Join our dynamic Service Desk team as the first point of contact for our clients. This is more than just a support role; it's the frontline of our mission to ensure uninterrupted business operations. You will be empowered to solve problems, manage critical incidents, and build trust with every interaction. We invest in our people, and in return, you will gain hands-on experience with cutting-edge networking, cloud and security technologies that are shaping the future of the industry.

The Role : Technical Support / Service Desk Executive

Responsibilities:

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

Requirements:

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

Ideal Candidate Profile:

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

Why Join LGA?

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

Direct message the job poster from Triple-A

Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies.

We empower businesses to reach over 560M digital currency owners, boost revenue, and optimise costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies.

Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 20,000 businesses worldwide to make global crypto payments simple, secure, and cost-effective. For more information, visit

We are a dynamic and passionate team building towards a more efficient global payment ecosystem. We are actively bridging the gaps in cross-border payments, between traditional & digital currencies, and web2 and web3.

Guided by our CEO, Eric Barbier who brings 20 years of experience and a proven track record in building and scaling payment companies worldwide, Triple-A is growing our team. If you're bold, tenacious, and creative, we believe you'd be a perfect match for us!

As a Support Engineer , you will be the first line of contact for clients needing technical assistance and will also support operational tasks. Your responsibilities will include troubleshooting technical issues, maintaining operational workflows, and ensuring the smooth execution of transactions. You’ll collaborate with different teams to provide comprehensive support that meets the high standards of our clients. This role is ideal for someone who enjoys a blend of technical support and operational tasks.

Technical Support

• Respond to support inquiries from clients, ensuring timely and accurate assistance.
• Assist clients with account setups, configurations and technical integrations.
• Document all support interactions and resolutions in the ticketing system accurately.
• Analyse system alerts and take appropriate actions to prevent service disruptions.
• Escalate complex technical issues to Senior Support Engineer.

Operations

• Monitor daily operations, ensuring all transactions are processed correctly and on time.
• Collaborate with the operations team to address clients issues.
• Improvise existing or implement new operational processes to improve efficiency and service quality.

• Minimally 2 years of past experience in technical support, operations, or a similar role within payment services or financial technology is highly desirable.
• Excellent communication skills, with the ability to explain technical and operational concepts clearly to non-technical users.
• Strong problem-solving skills with a focus on delivering customer satisfaction.
• Willingness to learn and explore.
• Proficiency in Chinese Language is a must.

• Associate

• Full-time

• Information Technology

Referrals increase your chances of interviewing at Triple-A by 2x

Get notified about new Technical Support Engineer jobs in Singapore, Singapore .

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Overview

Technical Support Engineer role at Paradigm. Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn, borrow, lend, and grow your on-chain identity—all in one place. Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly. Come help us grow!

Paradex is committed to building transparently in public.

Quick Facts

• $180 Million Average Daily Volume
• $35 Million Total Value Locked
• Paradex is committed to building transparently in public key platform stats

You'll bridge the complex world of decentralized trading with our users' needs. You'll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure. This role offers continuous growth opportunities in both defi and customer experience.

• User Interaction Support: Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
• Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users, escalating when needed.
• Advanced Troubleshooting: Use tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs to escalate to engineering.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
• Documentation: Contribute to internal and external documentation based on user feedback, feature changes or updates, and knowledge gained.

• Client Communication: Excellent communication skills with the ability to engage proactively with clients. 5+ years in a client-facing role.
• Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools, plus knowledge of SQL and Python or other scripting languages.
• Independent Worker: Ability to operate independently with minimal supervision and take initiative.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Experience with API integration and support along with tooling like Postman.

• Coding Knowledge: Ability to code in Python, Go, or another common language.
• Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
• Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.
• Certifications: Any Datadog certification is a plus.
• Competitive Pay: Top-tier compensation in the industry.
• Generous PTO: Unlimited vacation.
• Full Benefits: Comprehensive packages tailored by country.
• Technology & Learning Allowances: 3,000 USD for first-year setup plus 1,000 USD annually for learning and development.

Paradigm is an equal opportunity employer.

• Mid-Senior level

• Full-time

• Information Technology

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