633 Facilities Manager jobs in Singapore

Facilities Manager

Singapore, Singapore CBRE Asia Pacific

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Job Description

Overview

As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You'll Do
  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
  • Maintain positive client relationships and conduct meetings on unresolved facility issues.
  • Prepare and manage capital projects, operating budgets, and variance reports.
  • Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
  • Manage environmental health and safety procedures for facilities.
  • Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.
  • Conduct process and procedure training on maintenance, repairs, and safety best practices.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

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Facilities Manager

Singapore, Singapore Jones Lang LaSalle Incorporated

Posted 1 day ago

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Job Description

Facilities Manager page is loaded **Facilities Manager**locationsSingapore time typeFull time posted onPosted Today job requisition idREQ **JLL empowers you to shape a brighter way**. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Leading overall operationsGetting the clients’ thumbs upAs the Facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ diverse expectations are met each and every time. You will also be the key go-to person for leading your team to achieve key performance metrics and meet service level agreements and answer any facilities-related concerns. You’ll be leading regular meetings with clients as part of effort to establish and monitor performance deliverables.Fostering teamwork and excellenceRequirements:- Min 5 years’ experience in facilities management or other related fields and a degree of any discipline from a recognised tertiary establishment.- Certified Fire Safety Manager**Location:**–SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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Facilities Manager

Singapore, Singapore Cushman & Wakefield

Posted 3 days ago

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Job Description

Overview

Facilities Manager: The Facilities Manager will oversee the operations and maintenance of all building systems and services, ensuring the facility is safe, well-maintained, and fully operational. This role involves strategic planning, project management, and maintaining cost efficiency while delivering high-quality facilities management services.

What you will be doing
  • Manage the day-to-day operations of the facility, including maintenance, cleaning, pest control, security, and landscaping where applicable
  • Ensure all building systems, including ACMV, electrical, plumbing, sanitary, building management system, and fire safety systems, etc. are functioning normally and correctly
  • Schedule and supervise maintenance and repair work to keep the facility in optimal condition and ensure compliance with statutory requirements
  • Ensure fulfilment of FMC contractual requirements
  • Coordinate with external contractors and service providers as necessary
  • Ensure closure of all feedback related to facilities management services
  • Develop and implement preventive maintenance programme
  • Ensure compliance with health and safety regulations and company policies
  • Manage incidents and comply with incident reporting requirements
  • Prepare and manage the facilities budget, ensuring cost-effective solutions
  • Track and report on operation revenue, expenditures and identify cost-saving opportunities
  • Negotiate contracts and manage relationships with vendors, suppliers, and service providers
  • Monitor the performance of vendors to ensure quality and adherence to agreements
  • Ensure projects are completed on time, within budget, and to required standards
  • Implement and manage sustainability initiatives to reduce the environmental impact of the facility
  • Promote energy-saving, water-saving practices and waste reduction
  • Lead and develop the facilities management team, providing training and support as needed
  • Foster a positive and productive work environment
  • Prepare monthly KPI reports, meetings, and management reports
  • Ensure proper filing of service reports and other relevant records
  • Work closely with Start-Up FMC on defects management during Defects Liability Period of the Building if applicable
  • Carry out any other work necessary as directed by the Client or Superior
You Are
  • Minimally a Bachelor's Degree and have managed an accumulated building portfolio of > 100,000 sqm in the past 3 years
  • Possess minimally 5 years of relevant working experience at equivalent level as a FM with proven management background
  • Possess minimally 3 years’ experience in providing integrated facilities management services
Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:

  • Being part of a growing global company
  • Career development and a promote-from-within culture
  • An organisation committed to Diversity and Inclusion

We’re committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong. That’s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

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Facilities Manager

Singapore, Singapore SJ Group

Posted 4 days ago

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Job Description

Overview

Join to apply for the Facilities Manager role at SJ Group.

Responsibilities
  • Overall, in-charge of the management and operation of the Contract.
  • Manage Hard and Soft Services.
  • Lead the service team to ensure efficient and effective maintenance.
  • Responsible for the management, planning of preventative maintenance works and services (including contractors engaged by the Company).
  • Implement the quality maintenance program and comply with government/statutory regulations; conduct regular audits of building and M&E facilities and Works.
  • Manage projects programmes and supervise as and when required.
  • Prepare and put-up justifications for variation works.
  • Ensuring works are completed on time and as per Contract requirements.
  • Ensure that all faults and service requests are followed up timely.
  • Assist the Company to compile and submit data/reports to authorities where required (e.g. MSE, BCA, etc);
  • Assist the Company to achieve target goals and certifications/accreditations (e.g. GreenGov, ISO 41001:2018, etc);
  • Ensure servicing works are completed as per contractual requirements.
  • To carry out inspection of premises to ensure that defects are promptly responded to and rectified in accordance with the Requirement Specifications.
  • Source, evaluate and recommend contractor(s) and quotations to perform works/services for the Company.
  • Monitor and report progress of work and services.
  • Verify and submit reports.
  • Use of in-house software systems for daily operation.
  • Any other duties that may be assigned by the Head Of Operation.
Qualifications / Requirements
  • Degree from a recognised tertiary establishment
  • At least five (5) years relevant working experience in facilities management
  • Working place near Bona Vista MRT
  • Possess strong leadership, supervisory and interpersonal skills
  • Good communication skills to engage users, FMs and clients effectively
  • Strong analytical skill, Proactive mindset, and Problem-Solving mindset
  • Possess strong leadership, supervisory and interpersonal skills
  • Proficiency in Microsoft Office
  • Able to be independent and a good team member
  • Candidates with the Fire Safety Manager Certification will have an added advantage

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Professional Services

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Facilities Manager

Singapore, Singapore Sodexo Singapore Pte Ltd

Posted 4 days ago

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Job Description

Overview

Working Location : Tuas South
Working Hours : Mondays to Fridays, 8am to 5pm

About the role

This is an exciting opportunity for an experienced Soft Service Manager to join the dynamic team at Sodexo Singapore Pte Ltd in the Tuas West Region. As a Soft Service Manager (Including Food Services), you will be responsible for overseeing the daily operations of the soft services and food service functions, ensuring the highest standards of service delivery to our clients. This is a full-time permanent position.

What you'll be doing
  1. Manage the soft services and food service teams, providing leadership, training and support to ensure efficient and effective service delivery
  2. Develop and implement operational plans and procedures to meet client requirements and KPIs
  3. Monitor and report on service performance, identifying areas for improvement and implementing corrective actions
  4. Liaise with clients to understand their needs and ensure they are satisfied with the services provided
  5. Manage budgets and resources effectively to optimise service delivery and financial performance
  6. Ensure compliance with all relevant health, safety and environmental regulations
  7. Contribute to the overall strategy and development of the Sodexo business in the region
What we're looking for
  1. Minimum 5 years' experience in a Soft Service Manager or similar role, preferably in the hospitality or facilities management industry
  2. Proven track record of leading and motivating teams to deliver high-quality service
  3. Strong operational and project management skills, with the ability to plan, coordinate and monitor multiple tasks and activities
  4. Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and stakeholders
  5. Proficient in the use of relevant software and technology to support service delivery and reporting
  6. Committed to continuous improvement and driven to achieve results
  7. Degree in Hospitality Management, Facilities Management or a related discipline preferred
What we offer

At Sodexo, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and progression. Our focus on work-life balance and employee wellbeing ensures that our team members can thrive both professionally and personally.

About us

Sodexo is a leading global provider of integrated services that improve the quality of life for individuals and organisations. With over 50 years of experience, we offer a wide range of services, from food and facilities management to workplace and personal care solutions. Our commitment to excellence, innovation and sustainability has made us a trusted partner for businesses and communities around the world.

Apply now to become our next Soft Service Manager (Including Food Services) and join our dynamic team in the Tuas West Region.

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Facilities Manager

Singapore, Singapore Gough Recruitment

Posted 4 days ago

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Job Description

Associate Director – Property and Real Estate @ Gough Recruitment | Recruiter of the year (2025)

To champion the daily operational integrity of our retail and office assets, driving efficiency, compliance, and continuous improvement across all facets of property management.

Responsibilities:

  • Lead operations & maintenance for a premier mixed-use retail/office development.
  • Direct daily facilities management, lead a team of technicians, and optimize all maintenance programs for mechanical and electrical (M&E) systems.
  • Manage tenant engagements, from coordinating fit-outs and handovers to fostering strong, lasting relationships and ensuring a superior experience.
  • Play a key role in asset enhancement initiatives and upgrades, contributing to the property's long-term value and appeal.
  • Serve as the primary liaison with authorities, consultants, and contractors, ensuring all operations adhere to the highest regulatory and safety standards.
  • Refine standard operating procedures (SOPs), manage vendor performance, and handle critical administrative functions including contracts and procurement.

Who We Are Looking For:

  • A proven professional with at least 5 years of experience in facilities or property management, specifically within commercial or retail environments.
  • A strong technical foundation, with expert knowledge of building M&E systems, maintenance protocols or an Engineering background is required .
  • A natural leader and problem-solver with outstanding communication skills and a hands-on approach.
  • A degree in Estate Management, Building Services, Engineering, or a related field highly preferred .
  • A proficient user of standard office software, with experience in building management systems being a significant advantage.

For more information about this role please contact Alex Beattie at / .

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

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Facilities Manager

Singapore, Singapore JLL

Posted 8 days ago

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Job Description

Overview

The Facilities Manager is responsible for overseeing the efficient and safe operation of all facility activities, including maintenance, repair, and optimization of building systems. The role ensures compliance with regulations and standards while managing a team and contractors.

Responsibilities
  • Facility Operations Management: Develop and implement comprehensive facility management programs, policies, and procedures. Oversee and manage all day-to-day facility operations, ensuring efficient utilization of resources. Coordinate and manage service contracts for facility maintenance, security, cleaning, landscaping, and other related activities. Ensure compliance with health, safety, and environmental regulations.
  • Preventive Maintenance and Repairs: Develop and implement preventive maintenance programs to ensure the optimal functioning of building systems, including electrical, HVAC, plumbing, and other facilities equipment. Plan and execute facility repairs, replacements, and upgrades to meet safety standards and maintain asset value. Maintain accurate records of all maintenance and repair activities.
  • Budgeting and Cost Control: Develop and manage the facility budget, tracking expenses, and ensuring adherence to financial targets. Identify cost-saving opportunities, negotiate service contracts, and manage vendor relationships to optimize cost efficiency. Maintain records of all financial transactions related to facility operations.
  • Team Management: Supervise and mentor facility staff, contractors, and service providers. Conduct performance evaluations, provide regular feedback, and identify training and development needs. Foster a positive and collaborative work environment that promotes productivity and high performance.
  • Stakeholder Management: Collaborate with internal stakeholders, including property management, engineering teams, and other departments, to ensure the facilities meet operational requirements. Interact with external stakeholders, such as government agencies and contractors, to ensure compliance with laws, regulations, and standards. Respond to tenant inquiries, concerns, and requests related to facility operations.
Requirements
  • Degree from a recognise d tertiary establishment and have managed an accumulated building portfolio of >100,000 sqm in the past 3 years. He/She must have a minimum of 5 years of relevant working experience at his/her equivalent level as a FM, or Tier 2 Certified Facilities Management Expert (CFME) accreditation by Singapore International Facility Management Association (SIFMA) accreditation scheme, and proven management background.
  • Proven experience in managing facility operations, preferably in commercial real estate/industrial.
  • Strong knowledge of building systems, codes, regulations, and industry best practices.
  • Excellent organizational and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Proficiency in computer applications and facility management software.
  • Ability to work independently and effectively manage multiple priorities.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • General Business and Engineering

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Facilities Manager

Singapore, Singapore Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch

Posted 17 days ago

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**Key Responsibilities**1. Oversee facility maintenance operations, including building, mechanical, electrical, environmental cleaning, horticultural, and landscaping works, ensuring compliance with KPIs and SLAs.2. Manage and coordinate strategic partners, sub-contractors, and technicians, including monitoring performance, and conducting audits and inspections.3. Plan, coordinate, and track all work requests, consolidating documentation and liaising with internal and external stakeholders to meet project timelines and objectives.4. Utilise a Computerised FM System for preventive and corrective maintenance.5. Prepare Monthly reports**Job Requirements**1. Strong team player with proven leadership qualities2. Prior experience in Facilities Management, preferably in Building Services3. Minimum of 3 years’ experience in Government or MINDEF-related projects is preferred4. Possesses a relevant diploma or equivalent certification5. Capable of leading and supervising a team of Senior Technical Officers (STOs)6. Strong interpersonal skills with the ability to engage stakeholders across multiple projectsAt Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!**SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future.**Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future.Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables.A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally.SJ is #23 in Engineering News-Record’s 2023 Top 225 International Design Firms, #14 in World Architecture , and Asia Pacific FM Technology Provider of the Year 2022, awarded by International Facility Management Association.
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Facilities Manager

Singapore, Singapore CBRE

Posted 1 day ago

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Job Description

Facilities Manager
Job ID

Posted
12-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Singapore - Singapore
**About the Role:**
As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
+ Maintain positive client relationships and conduct meetings on unresolved facility issues.
+ Prepare and manage capital projects, operating budgets, and variance reports.
+ Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
+ Manage environmental health and safety procedures for facilities.
+ Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.
+ Conduct process and procedure training on maintenance, repairs, and safety best practices.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You'll Need:**
+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
+ Extensive organizational skills with a strong inquisitive mindset.
+ Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Facilities Manager

Singapore, Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD

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Job Description

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur. The primary objective is to deliver an exceptional workplace experience by prioritizing human-centric, engagement-focused activities. Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions-all aimed at achieving operational excellence while ensuring safe working practices in all aspects.

This role serves as the primary liaison between the SEA client and the JLL Workplace team for workplace activities at the country level in Singapore and Kuala Lumpur. It supports account initiatives by ensuring consistent implementation of operational excellence and service delivery. A key part of this role is fostering engagement and collaboration with other service partners like security and events teams, coordinating with landlords as needed, and interacting with various lines of business and occupants to provide an exceptional service experience.

CORE RESPONSIBILITIES

Transforming to the Workplace Team of the future
  • Develop existing and attract new talent and capabilities into the Workplace Team
  • Leverage technology and digital platforms to enhance workplace efficiency, automate processes and personalize employee experience.
  • Create spaces and foster opportunity for collaboration and community-building
Client/Stakeholder Management (in support of the Regional Facilities Manager)
  • Develop and manage Client relationships, ensuring that expected service levels are achieved
  • Comply with all requirements of the Client contract, meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management
  • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
  • Leading the team to deliver operational excellence
  • Develop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.
  • Managing resourcing of the team and develope a succession plan for key team members and on-site Vendors
Operations Management
  • Oversee the fulfilment of all operational requirements according to the scope of work.
  • Create and implement streamlined operational procedures and performance metrics to enhance efficiency, accuracy, system reliability and consistency.
  • Support regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives by driving consistent implementation across the Region
  • Lead client specific initiatives such technology roll-outs, benchmarking and best practices etc.
  • Ensure site financial operations are meet or exceed targets, adhering to all financial processes and controls.
  • Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.
  • Maintain data integrity of all systems across regional systems and conduct periodic audits.
  • Meet or exceed SLA/KPI scores, ensuring information and reports are shared and uploaded on client's portal.
  • Hire, attract and retain a team of top talent and ensure company standards are met.
  • Monitor and manage staff performance based on Individual Performance Management criteria.
  • Address user complaints and concerns with effective solutions and follow-up.
  • Review and audit supplier/service provider performance to confirm fulfilment of contractual obligations.
  • Conduct regular and details floor inspections.
  • Ensure Work Order system is monitored, and any defective items/service are addressed and/or rectified in a timely manner.
  • Provide support for critical out-of-hours issues and as a key team member in responses to emergency situations.
  • Coordinate churn work and minor project works requested by users.
  • Oversee and manage change management process.
  • Report building incident through established escalation channels, proposing measures and solutions.
  • Manage and maintain an up-to-date vendor contract database.
  • Oversee vendor procurement processes and manage contract execution and negotiation, including preparation of tender documentation and contracts in accordance with agreed guidelines.
  • Generate reports and deliver presentations as per the service delivery requirements and overall account management.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience
  • Excellent verbal and written communication skills as well as presentation skills
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
  • Strong analytical, organization and administration skills
  • A minimum of 8 years in the facility management industry/hospitality industry
  • An added benefit would be a Bachelor's degree in facilities management, building, business or other related field; however, this is not a must
  • Understanding of building engineering services would be a benefit.
Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management - 'I Value my Customers'
  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Has a natural hospitality-orientated communications acumen
  • Ability to interact with a wide range of client staff, including senior levels
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer service-oriented attitude
People Management and Team Leadership - 'I am a Team Player'
  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills - 'I am Proactive'
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters
Problem Solving & Strategic Thinking - 'I am Innovative'
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
  • Natural communicator who enjoys engaging at all levels
  • Self-motivated and confident
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
  • Works well with diverse teams from various countries/cultures
KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff
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  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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