798 Event Technology jobs in Singapore
Business Development Manager - Event Technology (Singapore)
Posted 6 days ago
Job Viewed
Job Description
About Globibo
Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit
Your Impact
You will play a huge role in assisting the development of Globibos market presence from the ground up by driving new businesses & building a pool of clientele. You shall focus your attention on extending our sales outreach with regards to our services (translation, interpretation & training) to new organizations, industries & segments.
Job Description & Requirements(A) Lead Management (30%)
- Researching organizations and industry players to identify new leads and potential new markets
- Identifying the needs of other companies and their key stakeholders/ decision-makers
- Contacting potential clients via email & cold calls with customized value offerings to establish rapport and set up meetings
- Attending conferences, meetings, and Industry events
- Horizontal Sales outreach to new contacts from existing clients
- Consistent outreach & building relationships with VIP clients
(B) Opportunity Management & Conversion (30%)
- Meeting potential clients with exciting Proposals & industry updates
- Contacting clients to inform them about new developments in the companys products
- Preparing quotations & negotiating effectively
- Review technical requirements & determine feasibility / pricing
- Supporting customers with project information
- Establishing long-term support contracts through umbrella agreements for all services
(C) Service & Delivery (30%)
- Plan event resources and coordinate preparation
- Communicate internally & externally for event planning
- Supervisor onsite delivery of event logistics
- Collaborate with our technical & subject experts across services, work in tandem with a supportive operations team
P.S. If you figured out that 10% is missing, you are pre-qualfied
Reporting Line: Director Sales or Operation
**MUST be an Singaporean citizenship / PR Holder
**Able to work from office ( Location: Globibo 114 Lavender Street #06-63, CT Hub 2 (Lobby 3) Singapore 338729)
Required Candidate profile
- Bachelor's Degree or above in Marketing/ Business Management, or a related field
- 4-6 years of experience in corporate sales (B2B) or project management
- Great communication skills, Fluent English required (written and speaking) to communicate with global clients
- Ability to identify and address the specific needs of each individual customer
- Highly motivated & Independent Individual with an eye for detail & analytical skills
- Prior experience in communicating with senior managers
- Result- orientation; high focus on driving (business) results and KPIs
- Self-motivated individual work enjoys working independently
- Passionate about language learning or event technology services
Perks and Benefits
- Salary Range: SGD 3,500 - SGD 4,500
- Group Incentive Scheme
- Solid Induction Programme with a personal mentor
- Best functional training program in the industry
- Personal Development Plan with weekly coaching and external training
- Flexible time and place working options
- Exposure to the leadership development program your Career Path
- Opportunity to reach out & develop relationships with industry partners, stakeholders; bring about Globibo's brand image & presence to the industry
- Play a pivotal role in leading business development & sales for a relatively new market
- Collaborate with our technical subject-matter experts across services, work in tandem with other operational teams/members
Please find some basic information about our world-class Career Development Program:
Globibo Career Path:
Globibo Career Development:
More Career information under:
Operations - Event Technology Project Manager (Singapore)
Posted 6 days ago
Job Viewed
Job Description
About Globibo
Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit
Job Description
20% pitch & solution preparation
Support preparation of Client-facing discussions
Support discussion/meetings with Clients
Research potential partners and solutions for projects
Prepare implementation solutions and presentation strategy
60% delivery transition & onsite project management
Drive implementation of project concepts and facilitate coordination onsite
Forward Planning (Project Calendar)
Project Personnel Management
Prepare logistics and manpower planning
Ensure Purchase order processing & risk assessment management
Quality Assurance
Verify technical compliance and safety procedures onsite
Inventory management (Stock-taking of equipment, Maintenance of equipment, Sourcing of equipment to replace unusables)
20% sales support tasks
Support other divisions (training, interpretation/translation) within sales activities
Send basic quotations to clients
Technical feedback & training (internal & external)
Reporting Line: Director Sales or Operation
**MUST be an Singaporean citizenship / PR Holder
**Able to work from office ( Location: Globibo 114 Lavender Street #06-63, CT Hub 2 (Lobby 3) Singapore 338729)
Required Candidate profile
- Bachelor's Degree or above in Marketing/ Business Management, or a related field
- 5-7 years of experience in corporate sales (B2B) or project management
- Great communication skills, Fluent English required (written and speaking) to communicate with global clients
- Ability to identify and address the specific needs of each individual customer
- Highly motivated & Independent Individual with an eye for detail & analytical skills
- Prior experience in communicating with senior managers
- Result- orientation; high focus on driving (business) results and KPIs
- Self-motivated individual work enjoys working independently
- Passionate about language learning or event technology services
Perks and Benefits
- Salary Range: SDG 3,000 - SDG 4,500
- Group Incentive Scheme
- Solid Induction Programme with a personal mentor
- Best functional training program in the industry
- Personal Development Plan with weekly coaching and external training
- Flexible time and place working options
- Exposure to the leadership development program your Career Path
- Opportunity to reach out & develop relationships with industry partners, stakeholders; bring about Globibo's brand image & presence to the industry
- Play a pivotal role in leading business development & sales for a relatively new market
- Collaborate with our technical subject-matter experts across services, work in tandem with other operational teams/members
Please find some basic information about our world-class Career Development Program:
Globibo Career Path:
Globibo Career Development:
More Career information under:
Event Management - Manager
Posted 11 days ago
Job Viewed
Job Description
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (2 – 3 years of relevant experience in upscale luxury hotels) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-LjbffrEvent Management - Manager

Posted 4 days ago
Job Viewed
Job Description
**Job Number** 25125162
**Job Category** Event Management
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
**CORE WORK ACTIVITIES**
**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
**Leading Event Management Teams**
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Event Management - Manager
Posted today
Job Viewed
Job Description
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (2 – 3 years of relevant experience in upscale luxury hotels) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-LjbffrEvent Management Executive
Posted today
Job Viewed
Job Description
Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Event Management Executive be part of their Event Management Team for ongoing transformation projects. They are located in the Central Area, easily accessible.
Responsibilities of Event Management Executive:
- Responsible for preparing meeting materials, minutes, and organizing meetings and social events.
- Serve as the main liaison for tenants, addressing inquiries and concerns professionally while maintaining regular communication to understand their needs and drive improvements.
- Manage tenant feedback and surveys to enhance satisfaction.
- Handle and resolve tenant issues efficiently, ensuring proper documentation of resolutions.
- Plan and implement initiatives to improve tenant engagement and retention, including events and community-building activities.
- Work closely with the operations team to ensure timely maintenance and service delivery.
- Supervise the concierge team to maintain a high level of customer service.
- Stay updated on market trends and competitor activities to identify opportunities for enhancing tenant experience and attracting new tenants.
- Prepare accurate reports, budgets, and forecasts for management review.
- Manage property expenses, including invoice processing, and ensure compliance with policies and regulations.
Requirements:
- Diploma or Degree in a related field.
- 3 to 5 years of relevant experience.
- Experience in placemaking or event management in property industry
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
- Email Address:
- EA License No: 19C9682
- EA Personnel No: R2198636
- EA Personnel Name: Oh Puey Xin
Account Management
Budgets
Microsoft Office
Interpersonal Skills
Recruiting
Property
Tenant
Placemaking
Event Management
Investment Management
Compliance
Customer Service
Real Estate
Service Delivery
Fashion Shows
Surveys
Event Management Lead
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and experienced event management lead to join our team.
If you have a passion for delivering seamless event experiences, strong organisational skills and excellent communication abilities, we want to hear from you.
This is an exciting opportunity to take on a leadership role and drive the success of our events.
You will be responsible for leading a team of event coordinators, researching event trends and technologies, and conceptualising events based on client briefs.
Responsibilities- Lead a team of event coordinators to deliver exceptional event experiences
- Research and stay up-to-date on industry trends and technologies
- Conceptualise and develop events based on client briefs
- Manage stakeholders and ensure successful event execution
- Oversee end-to-end event management, including physical and virtual corporate events
- Administer projects and manage workflows
- Budget and timeline management
- Onsite execution and delivery of events
- Conduct post-event evaluation and produce reports
- At least 2 years of experience in agency event management
- Proven track record of leading and developing teams
- Keen interest in the MICE industry
- Resilient and able to perform under pressure
- Excellent communication and interpersonal skills
- Working knowledge of Microsoft Office, especially Excel
- Adaptable and independent
- Meticulous with attention to detail
We are a premium brand experience and production company specialising in live communications and events production.
We embark on projects ranging from meetings and conferences, exhibitions, campaigns, launches, ceremonies, to other special events in physical, virtual and hybrid format.
Tell us about your relevant skills and qualificationsBe The First To Know
About the latest Event technology Jobs in Singapore !
Event Management Coordinator
Posted today
Job Viewed
Job Description
As an Event Management Coordinator, you will be responsible for managing logistics and ensuring seamless events. This involves evaluating catering set-ups to meet client expectations, transporting food to locations safely, and maintaining high standards of customer service and cleanliness.
About the Role
You will be a key member of our team, responsible for coordinating logistics staffs, scheduling workloads, and performing duties assigned by superiors. You will also be expected to monitor sanitation practices and adhere to workplace safety and regulations.
Key Skills and Qualifications
The ideal candidate should have proficient experience in operations with at least 3 years of experience in event management. Key skills include Microsoft Office, Microsoft Excel, interpersonal skills, administration, sanitation, demand generation, project management, digital marketing, customer satisfaction, and customer service.
Benefits
This role offers the opportunity to work with a dynamic team, where you can utilize your skills and experience to deliver exceptional results. The position also provides opportunities for professional growth and development.
Requirements
To be successful in this role, you must have excellent communication and organizational skills, with the ability to work effectively under pressure. You should also be proficient in using technology to manage events, including Microsoft Office and digital marketing tools.
Event Management, Consultant
Posted today
Job Viewed
Job Description
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman's Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.
The Marketing and Communications department is dedicated to developing the firm's go-to-market strategies around client issues in key targeted segments to drive business outcomes. We collaborate across all lines of service and industries, acting as the voice of the client through the use of insights and analytics. Our role is to support our internal clients in deepening relationships and building trust with new clients in the marketplace.
We are seeking a highly motivated B2B event management professional to be part of a high performing team that specialises in delivering impactful and memorable B2B client experiences. This is a hands-on and tactical position that is part of the Clients and Markets team and reports to the Events Lead.
Responsibilities
- Plan, organise, and execution events (physical, hybrid, and virtual), including conferences, webinars, seminars, and trade shows, involving government and industry leaders.
- Build and maintain strong relationships with stakeholders, both internal and external, ensuring event objectives align with business goals.
- Demonstrate excellent communication skills to effectively collaborate with team members and stakeholders, ensuring clarity and alignment throughout all project phases.
- Efficiently manage time to prioritise tasks and meet deadlines in a fast-paced work environment.
- Manage event budgets and negotiate contracts with vendors whilst ensuring high-quality experiences, under the supervision of the Events lead.
- Track and manage event inventory, supplies, and equipment.
- Coordinate event setup, including venue selection, catering, and AV support for events and webinars.
- Perform any other duties as assigned.
- Diploma/Degree in Event Management or a related discipline.
- Minimum of 2-3 years of experience in planning and executing events, preferably in a professional services or B2B environment.
- Strong team player with excellent collaboration skills to work across multiple stakeholders to deliver optimal results.
- Familiarity with various webinar platforms, including Webex, PGI GlobalMeet, and Microsoft Teams.
- Flexible approach to handle fluctuating work volumes and the ability to work under pressure.
- Proactive, resourceful, multitasker with strong organisational, time management, and follow-up skills.
- Proven ability to work independently and take ownership.
- Knowledge and experience using key marketing automation and business applications, including Salesforce Marketing Cloud and Envoy.
- Ability to think creatively and innovatively, offering out-of-the-box ideas.
- Fluent in professional English; proficiency in Mandarin is an advantage.
Event Management - Manager
Posted today
Job Viewed
Job Description
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (2 – 3 years of relevant experience in upscale luxury hotels) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr