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We are seeking an experienced professional to lead the deployment of our cutting-edge software solutions to healthcare providers.

The ideal candidate will be responsible for delivering our healthcare software solutions to customers and partners, working closely with other company functions to meet customer needs.

• Develop new business opportunities by cold calling health care professionals, identify business opportunities, follow up on leads generated and increase revenue of the organisation.
• Devise sales strategies and techniques necessary to achieve the sales targets.
• Achieve sales targets through effective planning and winning customers.
• Design and implement a strategic sales plan that expands the company's customer base and ensures its strong presence.
• Build effective business relationships with healthcare professionals.
• Proactively address concerns/ objections as relayed by health care professionals.
• Ability to develop a deep and thorough technical understanding of our product and promote it accordingly to stakeholders in clinics and hospitals.
• Understand client's needs and requirements and provide solutions and services to close sales.
• Deploying the solution inclusive of overseeing user trainings and UAT.
• Organize group events, conferences, meetings etc for healthcare professionals to educate and promote our products.
• Work with product development and engineering teams to develop product marketing material and literature to support customer engagements.
• Work closely with Healthcare Solutions Engineer to fulfil customer's requirements, including product testing.
• Communicate clients' needs and requirements and translate to documentation to aid product development and engineering teams.
• Aid in translating our commercial strategy for products and services into actionable tasks for product deployment.
• Develop online and offline marketing and communication materials (website, social media, etc).

Sporadically involved in product UI/UX prototyping by conducting customer surveys and UAT.

• Minimum Bachelor's degree in Life/ Biomedical Sciences
• - 5 years of prior experience, preferably in a commercial role within a healthcare or life sciences company

Driven, client-oriented, great time management skills, organised, independent and able to function in a dynamic start-up environment, highly collaborative with an entrepreneurial, hands-on, pragmatic, and able to work independently when required.

• Opportunity to work on cutting-edge digital health solutions with a global impact.
• A dynamic and collaborative work environment.
• Career growth and professional development opportunities.

Job Summary:We are looking for an IT Application Support Specialist to provide technical support for healthcare applications such as Laboratory Information Systems (LIS), Hospital Information Systems (HIS), and other clinical software. The ideal candidate will have a solid understanding of computer paradigms, strong troubleshooting skills, and the ability to analyze and resolve complex issues efficiently. This role involves 24/7 support, which will be managed through shift-based coverage.Key Responsibilities:Provide technical support for healthcare applications (LIS, HIS, and other medical software) to ensure smooth operation in hospital and laboratory environments.Diagnose, troubleshoot, and resolve application issues, escalating to development teams or vendors when necessary.Monitor system performance and proactively identify potential issues before they impact users.Work closely with internal teams, including IT, infrastructure, and database administrators, to support system integrations and updates.Assist in software installation, configuration, and maintenance for end users.Document troubleshooting steps, resolutions, and best practices to improve support efficiency.Provide 24/7 on-call support on a rotational shift basis to ensure continuous availability of critical systems.Train end users on application functionalities and best practices.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.Experience in supporting healthcare applications such as LIS, HIS, or other clinical information systems is preferred.Strong knowledge of computer paradigms, software troubleshooting, and IT support methodologies.Familiarity with databases (SQL, Oracle) and system integrations.Ability to analyze log files, identify root causes, and provide effective solutions.Excellent communication skills to interact with both technical and non-technical stakeholders.Willingness to work shift-based schedules, including nights, weekends, and holidays as part of 24/7 support coverage.Preferred Skills:Experience with HL7, ASTM, or other healthcare integration standards.Knowledge of cloud-based healthcare applications or virtualization technologies.Understanding of ITIL processes for incident, problem, and change management.If you are a proactive problem solver with a passion for healthcare IT support, we encourage you to apply and be part of our dedicated team!Job Types: Full-time, Part-time, Permanent, Contractual / Temporary, Fresher, InternshipBenefits: Paid time off Work from homeShift: Day shift Evening shift Night shift Rotational shift UK shiftWork Days: Monday to Friday Weekend availabilityApplication Question(s): Please state your current and expected salaryWork Location: RemoteExpected Start Date: 01/04/2025,
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Software Support Specialist Related Jobs
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We are seeking a highly skilled Technical Expert to support the implementation and maintenance of healthcare software. Key responsibilities include providing assistance to customers, answering technical questions, monitoring systems, making recommendations, planning upgrades, overseeing testing, diagnosing issues, and optimizing software or infrastructure.

The ideal candidate will have a degree in any major and a minimum 2+ years of experience in technical support for healthcare software, including go-live and version upgrade support. Certifications in relevant healthcare software applications and database programming are required.

Key Skills:

• Strong communication skills
• Project management competencies, including team coordination and problem-solving skills
• Strong technical aptitude (healthcare software standard pre-hire assessment test required)
• Judgment in handling escalations

Responsibilities Include:

• Assisting customers with their healthcare software applications
• Providing configuration analysis and optimization recommendations
• Monitoring systems and making upgrades as needed
• Overseeing testing and diagnosing issues
• Reconfiguring software or infrastructure as necessary

We are seeking a highly skilled Technical Support Specialist to join our team in Singapore. The successful candidate will be responsible for providing assistance to customers related to the operation of their Epic software applications and underlying IT infrastructure.

• Providing technical support and troubleshooting services to customers
• Assisting with the implementation and maintenance of Epic's integrated suite of healthcare software
• Collaborating with cross-functional teams to resolve technical issues

Requirements:

• Bachelor's degree or higher (any major)
• 2+ years of experience in technical support for Epic software, including supporting customers through an Epic software go-live and a version upgrade
• Hold certifications in relevant Epic software applications and Chronics Database Programmer and Cache

Preferred Qualifications:

• Demonstrated interpersonal communication skills
• Strong project management competencies including team coordination and problem solving skills
• Strong technical aptitude (must pass Epic's standard pre-hire assessment test for the role)

What We Offer:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package

How to Apply:

Please submit your resume and cover letter to (insert contact information). We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Overview

We are seeking an experienced IT professional to join our team as a Systems Administrator.

• This role will involve providing technical support, troubleshooting hardware and software issues, and managing IT assets.

Key Responsibilities

• General Affairs: Handle general enquiries, perform administrative duties, enter procurement data into SAP, manage Car Rental matters, liaise with vendors, support coordination of company events.
• IT-related Responsibilities: Provide technical support, troubleshoot hardware, software, and network issues, manage IT assets, develop and maintain network infrastructure.

Requirements

• 1-2 years of networking experience preferred.
• Training provided.
• Familiarity with network equipment, desktop support, and system administration.

Benefits

• Up to 2.6K - salary range is negotiable.
• 5 days workweek.
• 1 year contract.

Location

Kallang.

• Administer and maintain heterogeneous OS environments including Solaris and Linux across production and non-production zones.
• Plan and execute upgrades, patches, and platform enhancements across infrastructure components.
• Enforce security baselines, OS-level hardening, and deploy vendor/OS-specific vulnerability fixes.
• Track end-of-life status of platform components and proactively manage refresh cycles.
• Oversee renewal schedules for expiring credentials, passwords, and server-side certificates.
• Implement and maintain backup policies, system snapshots, and database archival processes to support data protection and recovery.
• Design and test DR strategies for server infrastructure; conduct routine failover and recovery simulations to validate readiness.
• Coordinate UAT activities for application teams and maintain integrity of the UAT environments.
• Maintain infrastructure documentation including architecture diagrams, admin manuals, and recovery procedures.
• Provide deep-dive (L3) technical troubleshooting support for complex platform issues and escalations.

• Deliver Tier 2 response and resolution for OS-related issues within agreed SLA timelines.
• Perform in-depth analysis of recurring faults and design countermeasures to improve resilience.

• Manage deployment windows for patching and upgrades under the established change governance framework.
• Build and package deployment artefacts using internal automation tools or scripts.

• Maintain a centralised repository of infrastructure assets and configuration profiles for servers and middleware.
• Ensure audit readiness of system configurations and change logs.

• Track server utilisation metrics and forecast capacity needs in line with expected load trends.
• Conduct performance diagnostics and fine-tune system parameters to meet platform SLAs.

• Create and refine IT operations workflows aligned to corporate governance, audit, and security standards.

• Contribute to project rollouts by provisioning, configuring, and validating system infrastructure.
• Lead infrastructure enhancement workstreams in accordance with organisational best practices.

• Maintain system documentation, runbooks, operational standards, and configuration histories for continuity.

• A Bachelor's degree in Computer Science, Information Technology, or related discipline.
• At least 8 years of experience in Unix/Linux system administration, preferably in high-security or regulated environments.
• Practical expertise in managing SAN-connected systems and integrating storage into Unix/Linux workflows.
• Solid experience with OS patching, vulnerability mitigation, and compliance alignment.
• Familiarity with enterprise-class backup, monitoring, and system health solutions.
• Comfortable with shell scripting and automation in Unix/Linux environments.
• Understanding of database support and data center operating procedures is advantageous.
• Willingness to participate in a 24/7 rotational support roster and respond to after-hours change events.
• Proven ability to communicate complex issues clearly across business and technical teams.
• Team player with a hands-on mindset, high ownership, and a problem-solving attitude.
• Able to handle multiple priorities and operate effectively under pressure.
• Certifications in Unix/Linux system administration (e.g., RHCSA, RHCE, Solaris Admin) required.
• Cloud administration certifications (AWS, Azure, or similar) are highly desirable.

Reg. No. R1878306

EA License no.: 16S8066

Key Responsibilities

Platform & Systems Engineering

• Administer and maintain heterogeneous OS environments including Solaris and Linux across production and non-production zones.
• Plan and execute upgrades, patches, and platform enhancements across infrastructure components.
• Enforce security baselines, OS-level hardening, and deploy vendor/OS-specific vulnerability fixes.
• Track end-of-life status of platform components and proactively manage refresh cycles.
• Oversee renewal schedules for expiring credentials, passwords, and server-side certificates.
• Implement and maintain backup policies, system snapshots, and database archival processes to support data protection and recovery.
• Design and test DR strategies for server infrastructure; conduct routine failover and recovery simulations to validate readiness.
• Coordinate UAT activities for application teams and maintain integrity of the UAT environments.
• Maintain infrastructure documentation including architecture diagrams, admin manuals, and recovery procedures.
• Provide deep-dive (L3) technical troubleshooting support for complex platform issues and escalations.

Incident & Root Cause Handling

• Deliver Tier 2 response and resolution for OS-related issues within agreed SLA timelines.
• Perform in-depth analysis of recurring faults and design countermeasures to improve resilience.

Change & Release Operations

• Manage deployment windows for patching and upgrades under the established change governance framework.
• Build and package deployment artefacts using internal automation tools or scripts.

Asset & Configuration Governance

• Maintain a centralised repository of infrastructure assets and configuration profiles for servers and middleware.
• Ensure audit readiness of system configurations and change logs.

Capacity & Performance Tuning

• Track server utilisation metrics and forecast capacity needs in line with expected load trends.
• Conduct performance diagnostics and fine-tune system parameters to meet platform SLAs.

Process Development & Compliance

• Create and refine IT operations workflows aligned to corporate governance, audit, and security standards.

Project Support & Delivery

• Contribute to project rollouts by provisioning, configuring, and validating system infrastructure.
• Lead infrastructure enhancement workstreams in accordance with organisational best practices.

Knowledge Management

• Maintain system documentation, runbooks, operational standards, and configuration histories for continuity.

Requirements

• A Bachelor's degree in Computer Science, Information Technology, or related discipline.
• At least 8 years of experience in Unix/Linux system administration, preferably in high-security or regulated environments.
• Practical expertise in managing SAN-connected systems and integrating storage into Unix/Linux workflows.
• Solid experience with OS patching, vulnerability mitigation, and compliance alignment.
• Familiarity with enterprise-class backup, monitoring, and system health solutions.
• Comfortable with shell scripting and automation in Unix/Linux environments.
• Understanding of database support and data center operating procedures is advantageous.
• Willingness to participate in a 24/7 rotational support roster and respond to after-hours change events.
• Proven ability to communicate complex issues clearly across business and technical teams.
• Team player with a hands-on mindset, high ownership, and a problem-solving attitude.
• Able to handle multiple priorities and operate effectively under pressure.
• Certifications in Unix/Linux system administration (e.g., RHCSA, RHCE, Solaris Admin) required.
• Cloud administration certifications (AWS, Azure, or similar) are highly desirable.

Reg. No. R1878306

EA License no.: 16S8066

We are seeking a skilled systems engineer to join our organisation.

The ideal candidate will have a strong background in systems administration, with experience in one or more of the following areas: Cisco Meraki, VMWare, Amazon Web Services, Microsoft Office 365 and Microsoft Azure.

You will work closely with internal clients to resolve basic help desk issues, maintain confidentiality and provide timely responses to queries. Additionally, you will promote responsible usage and care of corporate equipment and contribute to cyber risk management and digital network management.

Responsibilities include providing general end-use support and handling systems administration tasks, as well as creating network and email accounts for new users, updating company phone lists and email address books.

• Support corporate applications, internal corporate servers, user desktops, basic troubleshooting, backup, and archiving
• Assist with inventory management of software licenses, software, hardware, and other IT supplies

Requirements include a degree or diploma in IT or equivalent and at least five years of relevant experience.

• Provide general end-use support and handle systems administration tasks
• Administration and maintenance of all ICT systems
• Interact with internal clients to resolve basic help desk issues
• Promote responsible usage and care of corporate equipment
• Cyber risk management as well as digital network management