742 End User Support jobs in Singapore

Do you enjoy acting quickly to solve problems?

Would you like to take ownership of delivering an exceptional service to our customers?

Join our Digital Solutions Team

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers

Partner with the best

As an End User Support Specialist, you will play a key role in solving problems. Ensuring we deliver an exceptional service. You will provide hands-on support to our customers and VIP's. You will have the opportunity to be involved in technology projects that help us to innovate and improve.

As an End User Support Specialist, you will be responsible for:

• Supporting IT hardware and software systems to ensure functionality, reliability and performing and monitoring performance.
• Maintaining asset database (CMDB) / User Account & Access Management support.
• Troubleshooting and resolving software, hardware problems as they arise to ensure a swift resolution.
• Ensuring protocols are followed for checking and verifying software and hardware to ensure products are tested effectively.
• Navigating workload ticketing system (Service Now) and resolving tickets in order of urgency through efficient prioritization.
• Working with other teams to ensure software and hardware systems are designed to support organizational goals

Fuel your passion

To be successful in this role you will:

• Have a related Bachelor's Degree or demonstrate equivalent professional certification
• Demonstrate good experience of technical support in a customer facing role
• Be of an analytical mindset with a proven ability to resolve problems and identify solutions
• Be self-motivated to deliver deadlines with minimal supervision
• Be able to collaborate and work productively as part of a team
• Be able to build relationships with people of all levels of seniority and backgrounds
• Have great attention to detail, experience in tracking multiple sources of information and data points
• Be able to be flexible to cover multiple time-zones based on needs of projects

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working patterns with the recruiter during the process (8am to 5PM – required to travel to Jurong Island weekly ones)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

Microsoft Endpoint Manager (MEM):

• Deploy, configure, and maintain end-user devices (desktops, laptops, tablets, mobile devices).
• Ensure compliance with security and performance standards.
• Troubleshoot hardware and software issues.
• Oversee OS, application deployment, and license management.
• Automate device management tasks using PowerShell scripting.

Okta (Identity & Access Management):

• Implement authentication flows (MFA, RBAC, adaptive access).
• Configure sign-on and application policies.
• Integrate applications using SAML, OAuth, OIDC protocols.
• Provide user support, documentation, and training.
• Monitor and report on Okta performance and compliance.

Google Workspace:

• Administer user accounts, groups, and permissions.
• Implement and enforce security policies.
• Configure and support Gmail, Drive, Calendar, and other Workspace apps.
• Provide end-user training and support.
• Monitor system performance and generate usage reports.

Zoom:

• Manage Zoom accounts, roles, and security features.
• Troubleshoot video, audio, and meeting setup issues.
• Integrate Zoom with collaboration tools (Google Workspace, Microsoft 365).
• Conduct training sessions and create user guides.
• Monitor Zoom performance and generate usage reports.

Qualification

• Proficiency in:
• Microsoft Endpoint Manager (MEM)
• Okta Identity Management
• Google Workspace
• Zoom Administration
• Strong knowledge of endpoint security best practices & compliance.
• Experience with automation (PowerShell, APIs).
• Excellent troubleshooting, problem-solving, and communication skills.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to

Job Type: Contract

Pay: $6, $6,500.40 per month

Work Location: In person

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• Make updates or changes to company systems as needed.

• Set up computers with standard company software.

• Install and configure hardware/software for users efficiently and professionally.

• Troubleshoot and fix IT problems.

• Maintain and monitor IT systems, hardware, and applications.

• Support video and audio-conferencing events.

• Manage external IT providers (e.g., service desk).

• Answer tech-related questions and meet service standards.

• Train users on company systems and software.

• Manage IT inventory.

• Be available for support outside regular working hours if needed.

• Monitor communication and conferencing systems to ensure they work well.

• Support users in both local and remote offices.

• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.

• Strong understanding of computer hardware, Windows, Mac, and common software.

• Familiar with smartphones/tablets, Android, and iOS devices.

• Good experience using video conferencing tools like Zoom and MS Teams.

• Hands-on experience with Office 365 and Azure admin portals.

• Able to learn new tech skills and work independently.

• Works professionally, follows procedures, and keeps accurate records.

• Comfortable solving problems in a complex IT environment across multiple systems.

• Team player who shares knowledge and learns from others.

• Strong verbal and written communication skills.

• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V4 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.

• Experience with Power Automate, Python and PowerShell will be a plus.

• Analytical, proactive, detail-oriented, and eager to learn new technologies.

• Ability to work independently, takes initiative, stays positive, and collaborates well with others

Purpose and Scope
Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.
Role and Responsibilities
Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems
Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.
Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
Install standard business desktop/laptop Images to an agreed standard.
Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
Provide basic hardware/software configuration, fault finding and problem resolution.
Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.
Provide video and audio-conferencing system support to end users
Supporting D&T projects/initiatives
Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.
Answer technical queries and meet operational service levels
Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
Work as a team member and share knowledge with colleagues.
Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
Generate KPI’s and reports to publicise and share details on the IT service and IT activities.
Provide user training, hints and tips and other user assistance as required on company’s systems and applications.
Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.
Be available to support the business during ‘out of core hour’ working time.
Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.
Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.
Support local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.
Manage incidents and requests from customers.
Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.
Job requirements
A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.
Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
Good understanding of mobile / smart devices, Android, and iOS
Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
Good working knowledge and experience in managing Office365 and Azure
To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.
Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation
The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications
The ability to work within a team and be willing to share learning and to learn from others.
Possession of good verbal and written communication skills.
Maintain good personal skills and an ability to cope with potential conflict.
Qualifications and Experience
IT / engineer related diploma from polytechnic or degree from university
Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
ITIL Foundation V3 would be beneficial
Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
Familiarity with professional development standards
Thorough knowledge of IT products and the marketplace
Maintaining a good network of contacts within IT and within the business
It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.
Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology
Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.
#J-18808-Ljbffr

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.

- Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

- IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software

- Enhanced support for VIP users including 7x24 on-call support

- Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users

- Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users

- Asset management support for end user devices by following defined processes

- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.

- Onsite support for events such as trade shows or special meetings

- Regular checks for IT Room devices and Meeting Room equipment when required

- Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

- Min. 3 years of deskside support experience (MNC support experience and VIP support experience preferred)

- Experience in using ServiceNow is preferred

- Good deskside support technical skills and basic infrastructure knowledge

- Good communication and coordination skills

- Fluent English in both writing and speaking

- Be polite, patient, helpful

- Have a good sense of service mindset

- Have a good capacity of adaptability

- Willing to work overtime when required

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023 and Financial Times Best Employers Asia-Pacific 2025.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

DESIGNATION : Senior End User Support Specialist

RESPONSIBILITIES

• Support the end user to ensure capabilities and SLA in troubleshooting and diagnosing hardware and software configuration problems and O365 support

• Assists users in the proper use of their desktop computer and its hardware, the network, and all supported software. This includes installing computers/printers and software on client desktops and/or notebook computers.

• Assists users with work requests and incidents from the Global Service Desk tool, communicating progress until resolved. Makes end user computing product recommendations. Liaison to the business for user escalations.

• Responsible for the Joiner/Mover/Leaver process, onboarding, and learning and testing end user technologies on an ongoing basis, taking advantage of the many training opportunities that will be available internally and externally.

• Ensure correct provisioning and access levels for retained and service provider personnel, IT peers, and business users. Establish relationships needed for the service provider to effectively deliver contracted services and exceed customer satisfaction and quality

• Manages vendor(s) to ensure smooth operation of printers, video conferencing, O365 and IT peripherals.

• Develops, maintains, and disseminates knowledge of best solutions to recurring problems to EUC Team

• Creates training materials on a range of IT topics and services. These materials will be posted to relevant sites (portals) for the benefit of the entire end user community.

• Will be required to visit site offices to ensure the user community is satisfied with the end-user IT services provided, recommending and managing continuous service improvements.

QUALIFICATIONS

• Applicant MUST meet these minimum qualifications to be considered an applicant.
• Minimum of 5 years of end-user computing support
• BS in Computer Science, Information Technology, or related field or equivalent experience preferred
• To possess relevant certification (eg ITIL)
• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Customer management: tactful, resolute and committed to providing excellent customer service
• Must have demonstrated excellent oral & written communication and problem-solving skills.
• Must be able to interface with "executive" level management on a regular basis

OTHER INFORMATION

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you

Don't meet every single requirement? At BW, we value diversity and the unique experiences that people from different backgrounds bring to our business. We welcome you to apply for the role even if you don't fully meet all the listed requirements, especially if you are passionate about building an inclusive culture where we strive to be our best. You may be just the right candidate

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for supporting and maintaining the organisation's infrastructure and end-user systems across facilities (e.g., Support Centre, District Offices, and Distribution Centres). The role ensures operational reliability, supports incident resolution, and implements improvements in infrastructure performance, as well as collaborates with cross-functional teams to support infrastructure planning, upgrades, and operations, while maintaining service standards and compliance with IT governance and security protocols.

This role is based in Tampines.

Key Responsibilities

• Drive resolution of infrastructure and operations incidents; perform root cause analysis, provide timely updates during downtime, and coach team members in resolving technical issues.
• Oversee and support end-user hardware/software deployment, system upgrades, and maintenance routines.
• Monitor system and equipment performance, including testing, performance tuning, and optimisation of hardware/software components, to ensure availability, stability, and alignment with SLAs and KPIs.
• Conduct scheduled audits, tests, and security checks to maintain compliance; ensure adherence to IT security standards, regulations, and protocols; support implementation and monitoring of cybersecurity practices.
• Manage migration and implementation of infrastructure changes in accordance with design specifications.
• Develop and maintain SOPs, service documentation, dashboards, and performance benchmarks (SLAs/KPIs).
• Recommend process improvements and pilot new tools/solutions to enhance IT support capabilities and user satisfaction.
• Participate in infrastructure project planning, resource scoping, and execution coordination; assess project plans for dependencies, risks, and budgetary needs; align operations with project timelines and service agreements.
• Gather usage data and support capacity planning initiatives.

Qualifications

• At least a Diploma in Information Technology, Engineering, or related field.
• Minimum 5 years of experience in IT infrastructure, end-user support, or system operations roles.
• Good understanding of enterprise IT infrastructure components including networks, servers, and endpoint devices.
• Experience with system performance monitoring tools, asset management, and incident tracking systems.
• Familiarity with ITIL framework and SLA/KPI tracking is a plus.
• Excellent troubleshooting, communication, and service delivery skills.
• Able to support flexible hours, including nights, weekends, and public holidays (on-call).

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for supporting and maintaining the organisation's infrastructure and end-user systems across facilities (e.g., Support Centre, District Offices, and Distribution Centres). The role ensures operational reliability, supports incident resolution, and implements improvements in infrastructure performance, as well as collaborates with cross-functional teams to support infrastructure planning, upgrades, and operations, while maintaining service standards and compliance with IT governance and security protocols.

This role is based in Tampines .

Key Responsibilities

• Drive resolution of infrastructure and operations incidents; perform root cause analysis, provide timely updates during downtime, and coach team members in resolving technical issues.
• Oversee and support end-user hardware/software deployment, system upgrades, and maintenance routines.
• Monitor system and equipment performance, including testing, performance tuning, and optimisation of hardware/software components, to ensure availability, stability, and alignment with SLAs and KPIs.
• Conduct scheduled audits, tests, and security checks to maintain compliance; ensure adherence to IT security standards, regulations, and protocols; support implementation and monitoring of cybersecurity practices.
• Manage migration and implementation of infrastructure changes in accordance with design specifications.
• Develop and maintain SOPs, service documentation, dashboards, and performance benchmarks (SLAs/KPIs).
• Recommend process improvements and pilot new tools/solutions to enhance IT support capabilities and user satisfaction.
• Participate in infrastructure project planning, resource scoping, and execution coordination; assess project plans for dependencies, risks, and budgetary needs; align operations with project timelines and service agreements.
• Gather usage data and support capacity planning initiatives.

Qualifications

• At least a Diploma in Information Technology, Engineering, or related field.
• Minimum 5 years of experience in IT infrastructure, end-user support, or system operations roles.
• Good understanding of enterprise IT infrastructure components including networks, servers, and endpoint devices.
• Experience with system performance monitoring tools, asset management, and incident tracking systems.
• Familiarity with ITIL framework and SLA/KPI tracking is a plus.
• Excellent troubleshooting, communication, and service delivery skills.
• Able to support flexible hours, including nights, weekends, and public holidays (on-call).

Job Responsibilities:

• Support the end user to ensure capabilities and SLA in troubleshooting and diagnosing hardware and software configuration problems and O365 support.
• Assists users in the proper use of their desktop computer and its hardware, the network, and all supported software. This includes installing computers/printers and software on client desktops and/or notebook computers.
• Assists users with work requests and incidents from the Global Service Desk tool, communicating progress until resolved. Makes end user computing product recommendations. Liaison to the business for user escalations.
• Responsible for the Joiner/Mover/Leaver process, onboarding, and learning and testing end user technologies on an ongoing basis, taking advantage of the many training opportunities that will be available internally and externally.
• Ensure correct provisioning and access levels for retained and service provider personnel, IT peers, and business users. Establish relationships needed for the service provider to effectively deliver contracted services and exceed customer satisfaction and quality.
• Manages vendor(s) to ensure smooth operation of printers, video conferencing, O365 and IT peripherals.
• Develops, maintains, and disseminates knowledge of best solutions to recurring problems to EUC Team.
• Creates training materials on a range of IT topics and services. These materials will be posted to relevant sites (portals) for the benefit of the entire end user community.
• Will be required to visit site offices to ensure the user community is satisfied with the end-user IT services provided, recommending and managing continuous service improvements.

Job Requirements:

• Applicant MUST meet these minimum qualifications to be considered an applicant.
• Minimum of 5 years of end-user computing support
• BS in Computer Science, Information Technology, or related field or equivalent experience preferred
• To possess relevant certification (eg ITIL)
• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Customer management: tactful, resolute and committed to providing excellent customer service
• Must have demonstrated excellent oral & written communication and problem-solving skills
• Must be able to interface with "executive" level management on a regular basis