607 End User Support jobs in Singapore

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Bloomberg is a global leader in business and financial information, news and insight, utilizing innovative technology to provide trusted data and bring transparency to the financial markets. Customers worldwide depend on Bloomberg for the information and tools essential for making critical investment decisions and staying connected within the financial community. To ensure a top-notch experience for over 20,000 employees across 176 global offices, Bloomberg offers spaces and systems fostering teamwork, productivity, and collaboration regardless of location.The Bloomberg On-Site Support (BOS) teams operate with urgency to deliver 24/7 technical solutions to internal and external customers in more than 75 countries. These highly skilled specialists provide support for Bloomberg hardware, software, and networking infrastructure to enable customers to navigate a dynamic, technology-driven environment seamlessly. The team's commitment to being a one-stop shop for on-site support ensures that all tasks are completed thoroughly before departure.As a Technical Account Manager, you play a crucial role in providing on-site support, leveraging your expertise within Bloomberg to collaborate with Enterprise Technology teams effectively. Your dedication to delivering customer-centric solutions, anticipating needs, and offering hands-on assistance while identifying opportunities for improvement sets you apart. In a fast-paced environment, your composed demeanor, sense of urgency, work ethic, commercial awareness, and focus on customer service make you invaluable to both internal and external stakeholders who rely on your support daily.Key Responsibilities:- Flexibly address internal and external customer technical needs until resolution- Troubleshoot technical issues on desktops, network connectivity, etc., both on-site and remotely- Deliver exceptional customer service under pressure, with a focus on issue resolution- Document troubleshooting steps and resolutions accurately using the proprietary ticketing systemRequirements:- Proven experience in helpdesk, desktop support, or technical support in an enterprise setting- Proficiency in PC software/hardware, networking devices, and Windows OS- Familiarity with networking technology (networking hardware, TCP/IP, LAN, and WAN)- Strong interpersonal and customer-facing skills- Excellent communication skills in English and Hindi- Willingness to travel to customer sites for on-site support as required- Flexible availability for occasional evening and weekend workPreferred Skills:- Experience in data center operations- Knowledge of programming languagesThis on-site role is based in Bloomberg's Mumbai office. If you resonate with our values and believe you are a good fit, we encourage you to apply. For more information on Bloomberg's culture and benefits, visit:

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• User Support - On-site Technical Support - Mumbai

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L1 Support (Windows Desktop Support) Voice for Bangalore

User Support - On-site Technical Support - Mumbai Bloomberg is a global leader in business and financial information, news and insight, utilizing innovative technology to provide trusted data and bring transparency to the financial markets. Customers worldwide depend on Bloomberg for the information and tools essential for making critical investment decisions and staying connected within the financial community. To ensure a top-notch experience for over 20,000 employees across 176 global offices, Bloomberg offers spaces and systems fostering teamwork, productivity, and collaboration regardless of location.The Bloomberg On-Site Support (BOS) teams operate with urgency to deliver 24/7 technical solutions to internal and external customers in more than 75 countries. These highly skilled specialists provide support for Bloomberg hardware, software, and networking infrastructure to enable customers to navigate a dynamic, technology-driven environment seamlessly. The team's commitment to being a one-stop shop for on-site support ensures that all tasks are completed thoroughly before departure.As a Technical Account Manager, you play a crucial role in providing on-site support, leveraging your expertise within Bloomberg to collaborate with Enterprise Technology teams effectively. Your dedication to delivering customer-centric solutions, anticipating needs, and offering hands-on assistance while identifying opportunities for improvement sets you apart. In a fast-paced environment, your composed demeanor, sense of urgency, work ethic, commercial awareness, and focus on customer service make you invaluable to both internal and external stakeholders who rely on your support daily.Key Responsibilities:- Flexibly address internal and external customer technical needs until resolution- Troubleshoot technical issues on desktops, network connectivity, etc., both on-site and remotely- Deliver exceptional customer service under pressure, with a focus on issue resolution- Document troubleshooting steps and resolutions accurately using the proprietary ticketing systemRequirements:- Proven experience in helpdesk, desktop support, or technical support in an enterprise setting- Proficiency in PC software/hardware, networking devices, and Windows OS- Familiarity with networking technology (networking hardware, TCP/IP, LAN, and WAN)- Strong interpersonal and customer-facing skills- Excellent communication skills in English and Hindi- Willingness to travel to customer sites for on-site support as required- Flexible availability for occasional evening and weekend workPreferred Skills:- Experience in data center operations- Knowledge of programming languagesThis on-site role is based in Bloomberg's Mumbai office. If you resonate with our values and believe you are a good fit, we encourage you to apply. For more information on Bloomberg's culture and benefits, visit:

Sign-in & see how your skills match this job

• User Support - On-site Technical Support - Mumbai

Sign-in & Get noticed by top recruiters and get hired fast

L1 Support (Windows Desktop Support) Voice for Bangalore

User Support - On-site Technical Support - Mumbai
Bloomberg is a global leader in business and financial information, news and insight, utilizing innovative technology to provide trusted data and bring transparency to the financial markets. Customers worldwide depend on Bloomberg for the information and tools essential for making critical investment decisions and staying connected within the financial community. To ensure a top-notch experience for over 20,000 employees across 176 global offices, Bloomberg offers spaces and systems fostering teamwork, productivity, and collaboration regardless of location.The Bloomberg On-Site Support (BOS) teams operate with urgency to deliver 24/7 technical solutions to internal and external customers in more than 75 countries. These highly skilled specialists provide support for Bloomberg hardware, software, and networking infrastructure to enable customers to navigate a dynamic, technology-driven environment seamlessly. The team's commitment to being a one-stop shop for on-site support ensures that all tasks are completed thoroughly before departure.As a Technical Account Manager, you play a crucial role in providing on-site support, leveraging your expertise within Bloomberg to collaborate with Enterprise Technology teams effectively. Your dedication to delivering customer-centric solutions, anticipating needs, and offering hands-on assistance while identifying opportunities for improvement sets you apart. In a fast-paced environment, your composed demeanor, sense of urgency, work ethic, commercial awareness, and focus on customer service make you invaluable to both internal and external stakeholders who rely on your support daily.Key Responsibilities:- Flexibly address internal and external customer technical needs until resolution- Troubleshoot technical issues on desktops, network connectivity, etc., both on-site and remotely- Deliver exceptional customer service under pressure, with a focus on issue resolution- Document troubleshooting steps and resolutions accurately using the proprietary ticketing systemRequirements:- Proven experience in helpdesk, desktop support, or technical support in an enterprise setting- Proficiency in PC software/hardware, networking devices, and Windows OS- Familiarity with networking technology (networking hardware, TCP/IP, LAN, and WAN)- Strong interpersonal and customer-facing skills- Excellent communication skills in English and Hindi- Willingness to travel to customer sites for on-site support as required- Flexible availability for occasional evening and weekend workPreferred Skills:- Experience in data center operations- Knowledge of programming languagesThis on-site role is based in Bloomberg's Mumbai office. If you resonate with our values and believe you are a good fit, we encourage you to apply. For more information on Bloomberg's culture and benefits, visit:
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User Support - On-site Technical Support - Mumbai
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L1 Support (Windows Desktop Support) Voice for Bangalore
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
#J-18808-Ljbffr

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• Make updates or changes to company systems as needed.

• Set up computers with standard company software.

• Install and configure hardware/software for users efficiently and professionally.

• Troubleshoot and fix IT problems.

• Maintain and monitor IT systems, hardware, and applications.

• Support video and audio-conferencing events.

• Manage external IT providers (e.g., service desk).

• Answer tech-related questions and meet service standards.

• Train users on company systems and software.

• Manage IT inventory.

• Be available for support outside regular working hours if needed.

• Monitor communication and conferencing systems to ensure they work well.

• Support users in both local and remote offices.

• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.

• Strong understanding of computer hardware, Windows, Mac, and common software.

• Familiar with smartphones/tablets, Android, and iOS devices.

• Good experience using video conferencing tools like Zoom and MS Teams.

• Hands-on experience with Office 365 and Azure admin portals.

• Able to learn new tech skills and work independently.

• Works professionally, follows procedures, and keeps accurate records.

• Comfortable solving problems in a complex IT environment across multiple systems.

• Team player who shares knowledge and learns from others.

• Strong verbal and written communication skills.

• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V4 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.

• Experience with Power Automate, Python and PowerShell will be a plus.

• Analytical, proactive, detail-oriented, and eager to learn new technologies.

• Ability to work independently, takes initiative, stays positive, and collaborates well with others

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• Make updates or changes to company systems as needed.

• Set up computers with standard company software.

• Install and configure hardware/software for users efficiently and professionally.

• Troubleshoot and fix IT problems.

• Maintain and monitor IT systems, hardware, and applications.

• Support video and audio-conferencing events.

• Manage external IT providers (e.g., service desk).

• Answer tech-related questions and meet service standards.

• Train users on company systems and software.

• Manage IT inventory.

• Be available for support outside regular working hours if needed.

• Monitor communication and conferencing systems to ensure they work well.

• Support users in both local and remote offices.

• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.

• Strong understanding of computer hardware, Windows, Mac, and common software.

• Familiar with smartphones/tablets, Android, and iOS devices.

• Good experience using video conferencing tools like Zoom and MS Teams.

• Hands-on experience with Office 365 and Azure admin portals.

• Able to learn new tech skills and work independently.

• Works professionally, follows procedures, and keeps accurate records.

• Comfortable solving problems in a complex IT environment across multiple systems.

• Team player who shares knowledge and learns from others.

• Strong verbal and written communication skills.

• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V4 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.

• Experience with Power Automate, Python and PowerShell will be a plus.

• Analytical, proactive, detail-oriented, and eager to learn new technologies.

• Ability to work independently, takes initiative, stays positive, and collaborates well with others

JD – End User Computing / AV Support Analyst
Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.
• Make updates or changes to company systems as needed.
• Set up computers with standard company software.
• Install and configure hardware/software for users efficiently and professionally.
• Troubleshoot and fix IT problems.
• Maintain and monitor IT systems, hardware, and applications.
• Support video and audio-conferencing events.
• Manage external IT providers (e.g., service desk).
• Answer tech-related questions and meet service standards.
• Train users on company systems and software.
• Manage IT inventory.
• Be available for support outside regular working hours if needed.
• Monitor communication and conferencing systems to ensure they work well.
• Support users in both local and remote offices.
• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.
• Strong understanding of computer hardware, Windows, Mac, and common software.
• Familiar with smartphones/tablets, Android, and iOS devices.
• Good experience using video conferencing tools like Zoom and MS Teams.
• Hands-on experience with Office 365 and Azure admin portals.
• Able to learn new tech skills and work independently.
• Works professionally, follows procedures, and keeps accurate records.
• Comfortable solving problems in a complex IT environment across multiple systems.
• Team player who shares knowledge and learns from others.
• Strong verbal and written communication skills.
• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience
•

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V4 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Maintaining a good network of contacts within IT and within the business
• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,
• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.
• Experience with Power Automate, Python and PowerShell will be a plus.
• Analytical, proactive, detail-oriented, and eager to learn new technologies.
• Ability to work independently, takes initiative, stays positive, and collaborates well with others
  #J-18808-Ljbffr

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• ake updates or changes to company systems as needed.

• S t up computers with standard company software.

• I stall and configure hardware/software for users efficiently and professionally.

• T oubleshoot and fix IT problems.

• M intain and monitor IT systems, hardware, and applications.

• S pport video and audio-conferencing events.

• M nage external IT providers (e.g., service desk).

• A swer tech-related questions and meet service standards.

• T ain users on company systems and software.

• M nage IT inventory.

• B available for support outside regular working hours if needed.

• M nitor communication and conferencing systems to ensure they work well.

• S pport users in both local and remote offices.

• H ndle user-reported incidents and service requests.

Job requirements

• B sic knowledge of desktop support and LAN/WiFi systems.

• S rong understanding of computer hardware, Windows, Mac, and common software.

• F miliar with smartphones/tablets, Android, and iOS devices.

• G od experience using video conferencing tools like Zoom and MS Teams.

• H nds-on experience with Office 365 and Azure admin portals.

• A le to learn new tech skills and work independently.

• W rks professionally, follows procedures, and keeps accurate records.

• C mfortable solving problems in a complex IT environment across multiple systems.

• T am player who shares knowledge and learns from others.

• S rong verbal and written communication skills.

• M intains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V4 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• E cellent people, communication, and presentation skills.

• E perience with Power Automate, Python and PowerShell will be a plus.

• A alytical, proactive, detail-oriented, and eager to learn new technologies.

• A ility to work independently, takes initiative, stays positive, and collaborates well with others