249 Employee Onboarding jobs in Singapore

Client Onboarding Specialist at eToro . This is a 6-month contract position , with the possibility of future opportunities depending on performance and business needs.

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

• Inbound Call Management / Outbound Call Activities: Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro .


• Follow up on leads generated through marketing campaigns, referrals, or inquiries.


• Identify customer needs and provide tailored solutions that meet their requirements.


• Provide general market updates and an understanding of the financial markets & products.


• Handle inquiries & verification of accounts, sharing our products and services, providing prompt and professional responses to customer questions, and building strong customer relationships over the phone.


• Maintain accurate customer records in the CRM system, ensuring all interactions are documented.


• Achieve or exceed individual and team daily, weekly, and monthly targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

• Proven experience in telesales, customer service or a related role.


• 1-3 years of total experience in financial services; a telemarketer/customer success agent will have an advantage.


• Proficiency in Chinese written and Mandarin conversation.


• Strong verbal communication and active listening skills.


• Ability to handle high call volumes while maintaining quality and professionalism.


• Goal-oriented mindset with the ability to handle objections and close deals effectively.


• Excellent problem-solving skills and a customer-first mindset.


• Highly motivated and sales-driven individual who is also an excellent team player.


• Proficient in using CRM systems and Microsoft Office applications.

This role will be based in our Singapore office. Candidates must have full working rights in Singapore.

• Entry level

• Full-time

• Human Resources

Responsibilities:

Act as the primary liaison for institutional and VIP clients across both the TradeFi and Web3 sectors, ensuring that all client inquiries and requests are addressed promptly and professionally.

Enhance and cultivate relationships with existing clients in the APAC and Middle East regions through regular communication, proactive outreach, and a deep understanding of their unique business needs and objectives.

Collaborate with internal teams to tailor solutions that meet client requirements and deliver exceptional service.

Support the Vice President in product development initiatives, including market research, product testing, and feedback gathering to drive continuous improvement.

Assist in the daily operations of the department, coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategic projects.

Prepare and present reports on client interactions, market trends, and performance metrics to inform decision-making and strategy formulation.

Requirements:

In-depth product knowledge gained from prior experience in cryptocurrency or banking sectors, with the ability to articulate complex concepts clearly to clients and stakeholders.

Proven client management skills, including the capacity to establish and maintain robust relationships, conduct thorough client profiling, and implement personalized account management strategies.

Proficiency in English, both written and verbal, with strong analytical and communication skills to engage effectively with clients at all levels.

A solid educational background, preferably in business, finance, or a related field.

A genuine passion for the cryptocurrency industry, demonstrated by ongoing engagement with industry developments, trends, and best practices; relevant industry experience is strongly preferred.

• Ability to work collaboratively in a fast-paced environment, demonstrating adaptability and a proactive approach to problem-solving.

Enhancing operational efficiency requires careful management of client onboarding processes. Effective collaboration with internal teams is essential to streamline procedures and optimize outcomes.

• Develop and implement strategies for enhancing the client experience throughout the onboarding process, ensuring seamless integration into our operational framework.
• Collaborate closely with colleagues to monitor progress, resolve any issues or delays, and maintain accurate records to ensure audit readiness.
• Provide comprehensive training and support to team members involved in client onboarding, ensuring they possess the necessary skills to perform their roles effectively.
• Act as a primary point of contact for clients during the onboarding period, providing expert guidance and resolving queries promptly.

• Hold a degree and possess at least 3 years of relevant experience in KYC/AML onboarding, demonstrating a deep understanding of regulatory requirements and best practices.

• Work with Bankers, Ops and relevant parties to determine requirements for a given client's onboarding
• Outreach to clients requesting and collecting KYC documentation
• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
• Assist in tracking all KYC Onboarding related populations in partnership with coverage team
• For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank's processes
• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
• Raise process issues and improvements that collectively help our clients
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross regional teams and other groups as needed
• Ensure timely collection of client required documentation, including follow up where needed
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
• Ensure performance metrics are met and any exceptions are resolved within required timeframes
• Master customer due diligence (CDD) requirements and guide clients as needed to comply
• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
• Embrace a collaborative and output oriented culture

• Bachelor's degree or equivalent experience
• 2+ years experience in a client facing role within the financial services or a related industry
• Preferred: Certified Anti-Money Laundering Specialist ("CAMS")
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Must demonstrate a strong client focus
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
• Korean language proficiency is preferred

Job Title: Client Onboarding Specialist

We are seeking a highly organized and detail-oriented professional to join our team as a Client Onboarding Specialist. In this role, you will be responsible for coordinating the onboarding process for new clients, ensuring smooth transitions and effective communication across departments.

Key Responsibilities:

• Coordinate virtual teams across multiple regions and functional areas to support client implementation projects.
• Support operational set-up and coordinate with various departments to gather necessary information.
• Provide timely updates and respond to general inquiries on the implementation process.
• Gather and document business and system processes into customer process documents.
• Prepare simple reports to update stakeholders on project status.
• Consolidate feedback from clients and internal teams to support identification of areas for process improvement.

Qualifications & Experience:

• Bachelor's degree or diploma.
• Minimum 2-3 years of experience in a customer-facing or coordination role within freight forwarding or logistics industry.
• Technical proficiency with common office software (e.g., Microsoft Office Suite).
• Fluent in written and spoken English.

Personal Qualities:

• Ability to adapt and navigate through a dynamic and fast-paced business environment.
• Strong execution skills and attention to detail.
• Organized with clear and professional verbal and written communication skills.
• Willingness to learn new logistics software.
• Ability to collaborate effectively with direct and virtual teams.
• Customer-focused mindset.

• Conduct comprehensive customer due diligence ("CDD") and documentation reviews for the onboarding of new clients and periodic account reviews.
• Ensure strict adherence to Group and local policies and procedures, and MAS regulations during the due diligence process for new account openings and existing client accounts.
• Collaborate closely with relevant business teams and key stakeholders to address any CDD deficiencies required for client acceptance.
• Contribute to execution excellence of the Bank's account opening review process while complying with regulatory requirements, i.e. prompt turnaround time to open accounts.
• Up keeping of relevant internal policies and procedures to be in line with regulatory changes.
• Other relevant ad-hoc tasks

• Bachelor's degree ideally in business, accounting, or related banking disciplines.
• Minimum 5 years' relevant experience in customer due diligence review preferably within the corporate banking or private banking segment.
• Strong knowledge in Microsoft Office application, especially in Word, Excel and Powerpoint.
• Strong understanding of customer due diligence requirements and Anti-Money Laundering/Countering the financing of terrorism regulations.
• ACAMS qualification or Graduate Diploma in Compliance or AML preferred but not compulsory.

Onboarding Excellence

This role is responsible for ensuring seamless delivery of best-in-class onboarding experiences for our clients.

• Engage clients throughout the process, fostering a collaborative approach to achieve exceptional client outcomes.
• Own and drive the execution of processes, working closely with stakeholders to deliver excellent client service and meet business objectives.
• Ensure onboarding adheres to anti-money laundering, client due diligence, and 'Know your Customer' (KYC) regulations and internal policies.
• Stay up-to-date with anti-money laundering and 'Know Your Customer' (KYC) regulations and financial crime trends.

• At least 10 years' experience in Banking sector into risk and anti-money laundering.
• Detailed knowledge of client due diligence and 'Know Your Client' regulations.
• Strong written and presentation skills, with the ability to build relationships and rapport with clients.
• Strong attention to detail and data analysis abilities.
• Project management skills and problem-solving aptitude are essential.
• Effective people management skills are also required.

• Risk and anti-money laundering.
• Client due diligence.
• Financial crime compliance.
• Data Analysis.
• Time Management with project management abilities.
• Problem-solving aptitude.

As a Onboarding Specialist, you will have the opportunity to work collaboratively with various stakeholders to deliver exceptional client outcomes. You will be responsible for ensuring that onboarding processes are executed efficiently and effectively, meeting business objectives and adhering to regulatory requirements. This role offers a challenging and rewarding experience for individuals who thrive in dynamic environments and are passionate about delivering excellence in customer service.

This is a challenging role for an individual with expertise in Anti-Money Laundering (AML) and Counter-Financing Terrorism (CFT) regulations. The successful candidate will be responsible for reviewing client onboarding documentation to ensure compliance with Monetary Authority of Singapore (MAS) standards.