191 Employee Onboarding jobs in Singapore

• Conduct comprehensive customer due diligence ("CDD") and documentation reviews for the onboarding of new clients and periodic account reviews.
• Ensure strict adherence to Group and local policies and procedures, and MAS regulations during the due diligence process for new account openings and existing client accounts.
• Collaborate closely with relevant business teams and key stakeholders to address any CDD deficiencies required for client acceptance.
• Contribute to execution excellence of the Bank's account opening review process while complying with regulatory requirements, i.e. prompt turnaround time to open accounts.
• Up keeping of relevant internal policies and procedures to be in line with regulatory changes.
• Other relevant ad-hoc tasks

• Bachelor's degree ideally in business, accounting, or related banking disciplines.
• Minimum 5 years' relevant experience in customer due diligence review preferably within the corporate banking or private banking segment.
• Strong knowledge in Microsoft Office application, especially in Word, Excel and Powerpoint.
• Strong understanding of customer due diligence requirements and Anti-Money Laundering/Countering the financing of terrorism regulations.
• ACAMS qualification or Graduate Diploma in Compliance or AML preferred but not compulsory.

Responsibilities:

• Oversee client onboarding, including risk scoring, name screening, and documentation of findings.
• Conduct background checks and prepare case files for compliance review.
• Validate Source of Funds (SOF) and Source of Wealth (SOW) for high-risk clients.
• Ensure sales processes comply with internal policies and MAS regulations.
• Support updates to SOPs, assist in daily operations, and participate in projects or system initiatives.
• Coordinate with Compliance on AML-related matters and help improve policies and procedures.

• Diploma or degree in business/insurance-related fields; fresh degree graduates welcome.
• Strong communication skills, team player, and able to work independently under tight deadlines.
• Familiar with Singapore insurance processes; knowledge of AML/ABC is a plus.
• Experience in UAT, operations (insurance/unit trusts), or system usage (e.g., AS400) is an advantage.
• AML certifications (e.g., ACAMS, ICA) preferred; Lean Six Sigma is a bonus.
• Proficient in written and spoken English.

If you have what it takes, please send your resume to or click APPLY NOW. For more information, please visit provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.

Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

Bank Associate

We are seeking a highly skilled and motivated Bank Associate to join our team. The successful candidate will work in the banking sector, overseeing the merchant onboarding process and providing exceptional client support.

• Coordinate and facilitate timely approvals of merchant applications
• Serve as the primary point of contact for merchant inquiries and provide prompt assistance and resolution
• Maintain regular communication with merchants and provide periodic updates on their application status
• Track sales referrals from banking business units and various sales channels
• Compile weekly sales tracking and merchant onboarding reports for internal review
• Perform administrative tasks, including document verification and system record checks, to ensure accuracy and compliance
• Support the sales team in daily operations to achieve departmental objectives
• Develop a strong understanding of payment services and merchant requirements to enhance client support
• Assist with ad-hoc projects, administrative duties, and other tasks as assigned

• Diploma or degree holder with strong communication and interpersonal skills
• Proficient in Microsoft Office suite
• Meticulous and detail-oriented, with the ability to manage multiple tasks efficiently

Role Overview

The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company's products or services.

This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.

The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.

The role of Client Onboarding Specialist is to oversee the entire client onboarding process, ensuring that all necessary steps are taken to verify the identity and suitability of clients. This involves coordinating with various teams within the organization to gather and review relevant documentation, as well as conducting due diligence checks to mitigate any potential risks.

The ideal candidate will have a strong understanding of regulatory requirements and industry standards related to anti-money laundering (AML) and know-your-customer (KYC). They will also possess excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

• Coordinating the client onboarding process, including reviewing and verifying client documentation
• Conducting due diligence checks to identify and mitigate potential risks
• Working closely with various teams to ensure compliance with regulatory requirements
• Providing excellent customer service and communication to stakeholders

• Bachelor's Degree in Banking/Finance or equivalent
• Fresh graduates welcome to apply for entry-level roles
• Previous experience in wealth management/private banking, financial institutions, banks, or regulatory bodies an added advantage
• Knowledge of AML-CFT/Anti-bribery and Corruption Compliance and Sanctions
• Critical thinking and problem-solving skills
• Strong time-management and organizational skills with ability to prioritize tasks
• Excellent relationship building, stakeholder management, and communication skills
• Highly motivated and tenacious individual, with a proven ability to take initiative and work independently and within a team

Operations Support Associate

The Operations division provides operational support to participants. It ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

This role is responsible for managing participant onboarding, industry-wide testing, contingency exercises, and supports audits, billing, and risk assessments.

• Manage the onboarding process for new participants across multiple national payment systems.
• Provide oversight on the coordination of connectivity and industry testing schedules.
• Oversee the facilitation of production cutovers, ensuring a seamless transition from testing to live production environments.
• Review deliverables provided by participants to ensure adherence to requirements.
• Provide testing and troubleshooting support to participants during the onboarding phase.
• Track the overall onboarding timeline and deliverables.
• Ensure all quotations provided to participants are tracked, along with any necessary follow-ups.

This role supports operations audits and inspections by gathering required documentation and evidence for internal and external auditors.

• Manage industry-wide contingency drills and exercises, from planning and execution to post-mortem analysis.
• Provide necessary training to relevant personnel.
• Ensure operational documents are kept updated and readily accessible.

This role tracks participant testing progress and prepares status metrics for connectivity and industry testing.

• Maintain accurate and up-to-date documentation for onboarding processes, contingency exercises, and post-mortem analysis.

This role ensures participants are promptly informed about documentation releases and testing schedules.

• Manage industry-wide contingency drills and exercises, ensuring clear and timely communication with participants and stakeholders.
• Coordinate communication between external and internal stakeholders.

Bachelor's Degree in any discipline.

• Working experience within the financial industry preferred.

Key Skills:

• Understanding of payment systems such as FAST, PayNow, and Cross-Border services.
• Experience in supporting user acceptance testing (UAT).
• Application testing experience beneficial.
• Project management related skills beneficial.
• Customer-facing experience.
• Excellent communication skills.

Job Overview

The KYC Client Onboarding Specialist plays a pivotal role in facilitating the client onboarding process, ensuring seamless integration with various business units and meticulous documentation handling.

• Coordinated with cross-functional teams to support account opening and due diligence initiatives, leveraging strong analytical skills to ensure compliance and audit readiness.
• Conducted thorough background checks on clients, maintaining accurate records to facilitate regulatory reviews and minimize risk exposure.
• Managed the preparation of required materials for internal, external, and regulatory reviews, including FATCA and CRS submissions.
• Provided operational support for tasks such as verifying authorized signatories and updating client account information, fostering exceptional client relationships.
• Maintained regular communication with client relationship teams to track account opening status and outstanding documentation, driving process efficiency.
• Performed periodic reviews of existing client accounts, focusing on high-risk classifications to ensure ongoing compliance and mitigate potential risks.
• Reviewed and improved onboarding processes to enhance client experience and operational efficiency, identifying areas for improvement and implementing targeted solutions.
• Conducted comprehensive screening reviews for client background checks, escalating concerns to the compliance lead when necessary.

Key Requirements

• At least 3 years of relevant experience in financial institutions, with a proven track record of managing complex stakeholder relationships.

This role requires a detail-oriented professional with exceptional communication skills, strong analytical abilities, and the ability to work independently with minimal supervision.

Objective Summary – Client Onboarding Specialist

Responsible for conducting due diligence reviews for new accounts, and ongoing periodic customer reviews in line with MAS regulations, Group directives and local policies.

Your responsibilities:

• Conduct comprehensive customer due diligence ("CDD") and documentation reviews for the onboarding of new clients and periodic account reviews.
• Ensure strict adherence to Group and local policies and procedures, and MAS regulations during the due diligence process for new account openings and existing client accounts.
• Collaborate closely with relevant business teams and key stakeholders to address any CDD deficiencies required for client acceptance.
• Contribute to execution excellence of the Bank's account opening review process while complying with regulatory requirements, i.e. prompt turnaround time to open accounts.
• Up keeping of relevant internal policies and procedures to be in line with regulatory changes.
• Other relevant ad-hoc tasks

Requirement:

• Bachelor's degree ideally in business, accounting, or related banking disciplines.
• Minimum 5 years' relevant experience in customer due diligence review preferably within the corporate banking or private banking segment.
• Strong knowledge in Microsoft Office application, especially in Word, Excel and Powerpoint.
• Strong understanding of customer due diligence requirements and Anti-Money Laundering/Countering the financing of terrorism regulations.
• ACAMS qualification or Graduate Diploma in Compliance or AML preferred but not compulsory.

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.