124 Efficiency Improvement jobs in Singapore

Performance Improvement Manager

Singapore, Singapore beBeeImprovement

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Job Description

Job Title: Performance Improvement Manager

About the Role

This is a challenging and rewarding opportunity to work with clients across various industries, driving performance improvement and helping them reach their full potential.

  • Work closely with cross-functional teams to gather information, identify knowledge gaps, and challenge status quo.
  • Lead client interviews, ask inquisitive questions, and understand different stakeholders' perspectives.
  • Develop and implement strategies to address key business challenges, improve operational efficiency, and enhance financial performance.
Requirements
  • Bachelor's or Master's degree in Business, Accounting, Finance, Engineering, or any major with quantitative focus.
  • 5-6 years of experience in strategy consulting or 8-10 years of relevant corporate/industry experience.
  • Excellent analytical skills, logical and structured thinking, creative problem-solving.
  • Ability to extract useful information from large sets of unorganized or incomplete data.
What We Offer

We recognize that our people are the driving force behind our success. That is why we prioritize an employee experience that fosters each person's unique professional and personal development.

  • Top-notch training and on-the-job learning opportunities.
  • A culture of meritocracy, promoting continuous learning and rewarding contributions.
  • A collaborative environment and engaging work.
About Us

We are a global consulting firm with over 10,000 professionals in 40 countries. Our culture celebrates independent thinkers who positively impact clients and shape the industry.

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Senior Manager, Performance Improvement

Singapore, Singapore ALVAREZ & MARSAL (SE ASIA) PTE. LTD.

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Job Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.

The Team

The Performance Improvement Practice works with Private Equity and Corporate clients all over the world. We offer end-to-end services throughout the investment life cycle by furnishing transaction advisory, performance improvement, turnaround, interim and crisis management. Our areas of expertise include pre-M&A due diligence, merger integration, post-M&A growth strategy, corporate finance advisory, organizational and cost transformation, supply chain and manufacturing operational improvement, interim and crisis management, and CFO finance leadership. We differentiate ourselves by the result-driven approach, the hands-on mindset, and the ability to provide leadership amidst complex situations.

How you will contribute
  • Work with team members in information gathering approach and ensure all relevant sources of information are pursued
  • Guide and lead client interviews, ask inquisitive questions and understand different stakeholders' perspective
  • Identify knowledge gaps, guide the team to challenge status quo, validate, disprove and/or develop better assumptions
  • Identify key business challenges, accurately forecast financial performance and liquidity needs, pinpoint operational process inefficiencies and assess the organization's design, roles, and team
  • Ensure issues and opportunities are clearly and concisely presented
  • Ensure that project approach, timeline and deliverables are logical, reasonable, and accurate
  • Set and communicate client's expectation consistently
  • Identify risks and obstacles early on, create contingency plans and communicating timely with client
  • Ability to own and complete multiple workstreams simultaneously
Qualifications
  • Bachelor's or Master's degree (Business, Accounting, Finance, Engineering or any major with quantitative focus) with proven record of academic excellence
  • 5-6 years of experience in strategy consulting and/or 8-10 years of relevant corporate / industry experience
  • Excellent analytical skills, logical and structured thinking, creative in problem solving
  • Ability to extract useful information from large sets of unorganized or incomplete data
  • Strong organizational skills with the ability to manage multiple workstreams concurrently
  • Superior interpersonal attributes including communication and soft skills, ability to work in a team, results/performance-oriented work style, entrepreneurial, personal maturity
  • Excellent communication skills both oral and written, capable of interaction at all levels in a company, from factory floor to CEO
  • Experience delivering Performance Improvement projects (ideally in a client-site focused delivery model) in a top tier strategy firm, leading specialist and/or niche advisory firm or 'Big 4' consultancy
  • Have a varied cross sector background including telecommunications, automotive, manufacturing, energy, retail, consumer goods, transportation, business services and healthcare
  • Experience in operational KPIs, Balance Score Cards, and a reporting/ review process to ensure continuous improvement of the operational performance of the business
  • Detail-oriented
  • Strong Microsoft Excel and PowerPoint skills
  • Fluent in written and spoken English, fluency in other ASEAN languages (Mandarin, Bahasa Indonesia, Tagalog, Thai or Vietnamese) a plus
  • Willingness to travel
Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
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Senior Manager, Performance Improvement

049315 Collyer Quay, Singapore $15000 Monthly ALVAREZ & MARSAL (SE ASIA) PTE. LTD.

Posted 11 days ago

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Job Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.


The Team

The Performance Improvement Practice works with Private Equity and Corporate clients all over the world. We offer end-to-end services throughout the investment life cycle by furnishing transaction advisory, performance improvement, turnaround, interim and crisis management. Our areas of expertise include pre-M&A due diligence, merger integration, post-M&A growth strategy, corporate finance advisory, organizational and cost transformation, supply chain and manufacturing operational improvement, interim and crisis management, and CFO finance leadership. We differentiate ourselves by the result-driven approach, the hands-on mindset, and the ability to provide leadership amidst complex situations.


How you will contribute

  • Work with team members in information gathering approach and ensure all relevant sources of information are pursued
  • Guide and lead client interviews, ask inquisitive questions and understand different stakeholders’ perspective
  • Identify knowledge gaps, guide the team to challenge status quo, validate, disprove and/or develop better assumptions
  • Identify key business challenges, accurately forecast financial performance and liquidity needs, pinpoint operational process inefficiencies and assess the organization’s design, roles, and team
  • Ensure issues and opportunities are clearly and concisely presented
  • Ensure that project approach, timeline and deliverables are logical, reasonable, and accurate
  • Set and communicate client’s expectation consistently
  • Identify risks and obstacles early on, create contingency plans and communicating timely with client
  • Ability to own and complete multiple workstreams simultaneously


Qualifications

  • Bachelor’s or Master’s degree (Business, Accounting, Finance, Engineering or any major with quantitative focus) with proven record of academic excellence
  • 5-6 years of experience in strategy consulting and/or 8-10 years of relevant corporate / industry experience
  • Excellent analytical skills, logical and structured thinking, creative in problem solving
  • Ability to extract useful information from large sets of unorganized or incomplete data
  • Strong organizational skills with the ability to manage multiple workstreams concurrently
  • Superior interpersonal attributes including communication and soft skills, ability to work in a team, results/performance-oriented work style, entrepreneurial, personal maturity
  • Excellent communication skills both oral and written, capable of interaction at all levels in a company, from factory floor to CEO
  • Experience delivering Performance Improvement projects (ideally in a client-site focused delivery model) in a top tier strategy firm, leading specialist and/or niche advisory firm or ‘Big 4’ consultancy
  • Have a varied cross sector background including telecommunications, automotive, manufacturing, energy, retail, consumer goods, transportation, business services and healthcare
  • Experience in operational KPIs, Balance Score Cards, and a reporting/ review process to ensure continuous improvement of the operational performance of the business
  • Detail-oriented
  • Strong Microsoft Excel and PowerPoint skills
  • Fluent in written and spoken English, fluency in other ASEAN languages (Mandarin, Bahasa Indonesia, Tagalog, Thai or Vietnamese) a plus
  • Willingness to travel


Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

This advertiser has chosen not to accept applicants from your region.

Associate, Performance Improvement in Singapore

$80000 - $120000 Y Alvarez & Marsal

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Job Description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

The Performance Improvement Practice works with Private Equity and Corporate clients all over the world. We offer end-to-end services throughout the investment life cycle by furnishing transaction advisory, performance improvement, turnaround, interim and crisis management. Our areas of expertise include pre-M&A due diligence, merger integration, post-M&A growth strategy, corporate finance advisory, organizational and cost transformation, supply chain and manufacturing operational improvement, interim and crisis management, and CFO finance leadership. We differentiate ourselves by the result-driven approach, the hands-on mindset, and the ability to provide leadership amidst complex situations.

A&M is rapidly expanding in Southeast Asia and seeking to hire Associates who will be responsible for research, analytical / problem solving, modeling, and report / presentation preparation, to support various engagements of complex and high-profile situations. He/she is required to deliver rapid results with focus on bottom-line improvement.

How you will contribute

  • Conduct research and gather from all sources of information
  • Use gathered information and expertise to formulate strategic plans for our clients
  • Cooperate with the team leader to understand different stakeholders' perspective
  • Organize and prioritize tasks on hand to meet deadlines.
  • Analyze & present statistical & market data, and perform financial analysis

Qualifications

  • Bachelor's or Master's degree (Business, Accounting, Finance, Engineering or any major with quantitative focus) with proven record of academic excellence
  • Excellent analytical skills, logical and structured thinking, creative in problem solving
  • Ability to extract/infer useful information from large sets of unorganized or incomplete data
  • Strong organizational skills, including ability to manage multiple tasks concurrently
  • Superior interpersonal attributes including communication and soft skills, ability to work in a team, results/performance-oriented work style
  • Ability to summarise complex numerical information for presentations
  • Fluent in written and spoken English, fluency in other ASEAN languages (Bahasa Indonesia, Bahasa Malaysia, Vietnamese, Thai or Tagalog) a plus
  • High energy, autonomous, get-it-done, entrepreneurial mindset—seizing small moments to make them bigger
  • Thrives in a fast-paced, challenging, and unpredictable environment—looking beyond constraints for solutions
  • Has the ability to project fun and a sense of achievement into the work that they do and team that they join
  • Keenesss to go above and beyond, with integrity and empathy, to create lasting results
  • Passionate about quality and objectivity of your work
  • Ability to collaborate selflessly & be a team player

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

This advertiser has chosen not to accept applicants from your region.

Intern, Performance Improvement in Singapore

$40000 - $60000 Y Alvarez & Marsal

Posted today

Job Viewed

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Job Description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

The Performance Improvement Practice works with Private Equity and Corporate clients all over the world. We offer end-to-end services throughout the investment life cycle by furnishing transaction advisory, performance improvement, turnaround, interim and crisis management. Our areas of expertise include pre-M&A due diligence, merger integration, post-M&A growth strategy, corporate finance advisory, organizational and cost transformation, supply chain and manufacturing operational improvement, interim and crisis management, and CFO finance leadership. We differentiate ourselves by the result-driven approach, the hands-on mindset, and the ability to provide leadership amidst complex situations.

A&M is rapidly expanding in Southeast Asia and seeking to hire Associates who will be responsible for research, analytical / problem solving, modeling, and report / presentation preparation, to support various engagements of complex and high-profile situations. He/she is required to deliver rapid results with focus on bottom-line improvement.

How you will contribute

  • Conduct research and gather from all sources of information
  • Use gathered information and expertise to formulate strategic plans for our clients
  • Cooperate with the team leader to understand different stakeholders' perspective
  • Organize and prioritize tasks on hand to meet deadlines.
  • Analyze & present statistical & market data, and perform financial analysis

Qualifications

  • Penultimate year students studying for Bachelor's degree (Business, Accounting, Finance, Engineering or any major with quantitative focus) with proven record of academic excellence
  • Excellent analytical skills, logical and structured thinking, creative in problem solving
  • Ability to extract/infer useful information from large sets of unorganized or incomplete data
  • Strong organizational skills, including ability to manage multiple tasks concurrently
  • Superior interpersonal attributes including communication and soft skills, ability to work in a team, results/performance-oriented work style
  • Ability to summarise complex numerical information for presentations
  • Fluent in written and spoken English, fluency in other ASEAN languages (Bahasa Indonesia, Bahasa Malaysia, Vietnamese, Thai or Tagalog) a plus
  • High energy, autonomous, get-it-done, entrepreneurial mindset—seizing small moments to make them bigger
  • Thrives in a fast-paced, challenging, and unpredictable environment—looking beyond constraints for solutions
  • Has the ability to project fun and a sense of achievement into the work that they do and team that they join
  • Keenesss to go above and beyond, with integrity and empathy, to create lasting results
  • Passionate about quality and objectivity of your work
  • Ability to collaborate selflessly & be a team player

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

This advertiser has chosen not to accept applicants from your region.

Senior Sales Strategy & Performance Improvement Specialist

Singapore, Singapore beBeeCommercial

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Job Description

Key Roles in Commercial Excellence

The position of Sales Force Effectiveness Manager plays a pivotal role in driving field force effectiveness through data-driven insights, territory planning, sales performance monitoring, incentive design, and CRM optimization.

This key role contributes significantly to enabling commercial excellence and supporting strategic business decisions across the pharmaceutical sales teams.

Responsibilities:

  • Analyze sales data (IQVIA, in-house CRM, distributor data) to provide actionable insights to the sales and marketing teams. Develop dashboards and reports to monitor KPIs, territory performance, and salesforce productivity.

  • Partner with cross-functional teams (e.g., marketing, medical, finance) to support business planning. Design and implement fair, motivating, and compliant sales incentive schemes.

  • Lead territory alignment and segmentation projects to optimize coverage and resource deployment. Support field force sizing and call activity planning.

  • Drive CRM utilization and adoption across the field force. Ensure accuracy of HCP segmentation and targeting.

  • Identify gaps in field force capabilities and propose training or coaching needs. Champion a data-driven, performance-oriented sales culture.

Requirements:

  • Bachelor's degree in Business, Life Sciences, Statistics, or related field. MBA is a plus.

  • Minimum 5 years' experience in Sales Operations, SFE, or Commercial Excellence in the pharmaceutical/healthcare industry.

  • Strong analytical skills with proficiency in Excel, Power BI/Tableau, and CRM systems (e.g., Veeva, Salesforce).

  • Solid understanding of pharmaceutical commercial models and market dynamics.

  • Excellent communication and stakeholder management skills.

  • Ability to translate data into strategic insights for senior leadership.

Main Skills Required:

  • Analytical skills.

  • Business acumen.

  • Communication skills.

  • Cross-functional collaboration.

  • Data analysis.

  • Incentive scheme design.

  • Leadership skills.

  • Mentoring.

  • Presentation skills.

  • Project management.

  • Reporting skills.

  • Sales operations.

  • Territory alignment.

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Head, Continuous Improvement (Hub Performance & Operational Excellence)

Singapore, Singapore SATS Ltd.

Posted 17 days ago

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Job Description

Head, Continuous Improvement (Hub Performance & Operational Excellence)

Join to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence) role at SATS Ltd.

About SATS
SATS Ltd. is headquartered in Singapore and is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, and the combined SATS and WFS network operates over 215 stations in 27 countries.

Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. We offer a holistic approach and commitment to fostering fulfilling careers that support career growth and meaningful contributions in the workplace.

Key Responsibilities
  • This role reports to the Singapore Hub team and focuses on strengthening hub performance through continuous improvement and quality service delivery.
  • Lead a team and work with stakeholders to drive cost management programs and service improvement programs across all ground handling units in Singapore.
  • Adopt Lean Six Sigma methodology to build a culture of continuous improvement and achieve productivity gains and operational excellence.
  • Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company’s strategic objectives.
  • Drive process improvement initiatives across all functional areas in the Singapore Hub to enhance productivity, efficiency, and quality.
  • Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
  • Conduct deep dives of defects in operations and drive performance through root-cause analysis and effective solutioning.
  • Challenge the status quo and develop strategies to improve operational efficiency through simplification or elimination.
  • Adopt a problem-solving approach with active change management.
  • Leverage productivity metrics and performance measurements to achieve optimal operational delivery, customer satisfaction, SLAs, and compliance with standards.
  • Create and implement KPIs and data dashboards to monitor, report, and review performance for informed decisions.
  • Foster a culture of continuous improvement and ownership of performance and processes at all levels.
  • Develop a skilled pool of CI resources across functions.
  • Lead and mentor cross-functional teams in Lean, Six Sigma, and other operational excellence tools, including Yellow Belt and Green Belt projects.
  • Align with local, regional and global best practices and the group’s business strategies.
  • Be proficient in project management, capable of managing multiple projects simultaneously and delivering on time and on budget.
Key Requirements
  • Master / Bachelor Degree in Engineering, Science or relevant discipline
  • 10 years of experience in a leadership position in an operations related field and/or process engineering
  • Proven experience in a similar role with focus on operational excellence, process improvement and change management. Knowledge of service/processing/manufacturing/aviation is advantageous
  • Strong knowledge of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable)
  • Proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs
  • Demonstrated leadership and team management skills, with experience building or developing new teams
  • Strong initiative, planning skills, data-driven analytical abilities and proven problem-solving performance
  • Ability to interact across functional teams and at multiple levels (including C-suites) and build trust with external stakeholders
  • Excellent verbal and written communication and presentation skills
  • Proficiency in analytical, statistical and data dashboarding tools (e.g., Power BI) is preferred
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Other
Industries
  • Airlines and Aviation

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Head, Continuous Improvement (Hub Performance & Operational Excellence)

Singapore, Singapore SATS Ltd.

Posted today

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Job Description

Head, Continuous Improvement (Hub Performance & Operational Excellence)
Join to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence) role at SATS Ltd.
About SATS
SATS Ltd. is headquartered in Singapore and is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, and the combined SATS and WFS network operates over 215 stations in 27 countries.
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. We offer a holistic approach and commitment to fostering fulfilling careers that support career growth and meaningful contributions in the workplace.
Key Responsibilities
This role reports to the Singapore Hub team and focuses on strengthening hub performance through continuous improvement and quality service delivery.
Lead a team and work with stakeholders to drive cost management programs and service improvement programs across all ground handling units in Singapore.
Adopt Lean Six Sigma methodology to build a culture of continuous improvement and achieve productivity gains and operational excellence.
Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company’s strategic objectives.
Drive process improvement initiatives across all functional areas in the Singapore Hub to enhance productivity, efficiency, and quality.
Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
Conduct deep dives of defects in operations and drive performance through root-cause analysis and effective solutioning.
Challenge the status quo and develop strategies to improve operational efficiency through simplification or elimination.
Adopt a problem-solving approach with active change management.
Leverage productivity metrics and performance measurements to achieve optimal operational delivery, customer satisfaction, SLAs, and compliance with standards.
Create and implement KPIs and data dashboards to monitor, report, and review performance for informed decisions.
Foster a culture of continuous improvement and ownership of performance and processes at all levels.
Develop a skilled pool of CI resources across functions.
Lead and mentor cross-functional teams in Lean, Six Sigma, and other operational excellence tools, including Yellow Belt and Green Belt projects.
Align with local, regional and global best practices and the group’s business strategies.
Be proficient in project management, capable of managing multiple projects simultaneously and delivering on time and on budget.
Key Requirements
Master / Bachelor Degree in Engineering, Science or relevant discipline
10 years of experience in a leadership position in an operations related field and/or process engineering
Proven experience in a similar role with focus on operational excellence, process improvement and change management. Knowledge of service/processing/manufacturing/aviation is advantageous
Strong knowledge of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable)
Proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs
Demonstrated leadership and team management skills, with experience building or developing new teams
Strong initiative, planning skills, data-driven analytical abilities and proven problem-solving performance
Ability to interact across functional teams and at multiple levels (including C-suites) and build trust with external stakeholders
Excellent verbal and written communication and presentation skills
Proficiency in analytical, statistical and data dashboarding tools (e.g., Power BI) is preferred
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Airlines and Aviation
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Operational Excellence Support

Singapore, Singapore Banking Computer Services Pte Ltd

Posted 1 day ago

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Job Description

Team and Position Summary

Team and Position Summary describes the Service Hub division’s role in providing comprehensive support to BCS and participants, covering onboarding/offboarding, participant support coordination, regulatory reporting, secure certificate management, timely issue resolution, service processing, and service excellence.

The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.

Key Responsibilities

Workforce and Resource Planning

  • Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.
  • Identify operational bottlenecks and recommend resource adjustments to address upcoming workload requirements.
  • Drive strategic resource planning to meet both current and future operational demands.

Projects and Continuous Improvement

  • Be a key active contributor from Service Hub in cross-functional projects, providing data insights and operational expertise.
  • Lead initiatives to analyse, streamline, and optimise workflows.
  • Drive automation and standardisation initiatives, for e.g., service workflow, and processes alignment in line with organizational frameworks, policies and industry practices.
  • Drive continuous improvement projects across the division to maximize workforce productivity, reduce operational risk and minimize costs.

Reporting and Metrics

  • Analyze large and complex datasets in MS Excel or database to identify trends, patterns and insights
  • Monitor and forecast operational volumes, ensuring timely data-driven decision-making.
  • Define and refine key performance indicators for operational teams.
  • Develop and maintain performance dashboards to track operational performance.
  • Prepare operational performance reports for internal stakeholders and external stakeholders
Requirements

Education and Experience

  • Bachelor’s degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field.
  • Minimum of 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry.
  • Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives.
  • Experience working with large datasets

Skills and Knowledge

  • Attention to detail and a commitment to data accuracy
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Familiarity with statistical analysis concepts
  • Proficiency in MS Excel functions, formulas and data manipulation techniques
  • Proficiency in writing and executing SQL queries to extract, filter and join data form relationship databases
  • Knowledge of data manipulation and analysis using Python
  • Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools to communicate data insights
  • Experience with ServiceNow workflow platform or similar
  • Strong communication skills, with the ability to collaborate across teams and present findings to stakeholders.
  • Knowledge of the payments industry, particularly in operational reporting and compliance.
Professional Certifications
  • Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics will be an added advantage

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Operational Excellence Specialist

$80000 - $120000 Y Reckitt

Posted today

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Job Description

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Manufacturing

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role
Individual is responsible for supporting Operational Excellence (OE) initiatives in continuous improvement, problem solving, developing and implementing CI system initiatives. This role will also build and manage a training system that ensures Plant employees learning initiatives are aligned with operational needs, standards and business goals.

Your responsibilities

  • Supporting the execution of deployment plan and readiness of function
  • Support deployment and post deployment of initiatives with close collaboration with functional representative
  • Support the development and delivering of training materials
  • Support and facilitate CI related workshops
  • Train employees on operational excellence principles and tools
  • Guide teams in applying CI applications in roll-out
  • Implement monitoring systems to track Site performance
  • Track and maintain CI performance
  • Continuously evaluate system and provides recommendations for improvement
  • Design, build and implement a structured training system in the Plant that includes onboarding, upskilling and certification processes
  • Build and maintain role-specific skill-matrix, training, competency models and skill progression pathways
  • Develop standardized tools and documentation such as training modules, SOPs and work instructions in collaboration with department leaders
  • Train and support on-the-job function trainers in delivering consistent and effective training

The experience we're looking for

Education

  • Diploma/ Degree in Engineering

Experience

  • Minimum 5 years of working experience in minimum 2 years' in operational excellence related or similar
  • Experience in training and development is an advantage
  • Experience in supporting deployments will be an advantage
  • Experience in design and building of system will be an advantage

Skills

  • Strong analytical and problem-solving skills, Lean Six Sigma/ TPM
  • Knowledge and experience of Operational Excellence System
  • Knowledge and experience in Learning & Development system will be an advantage
  • Excellent communication skills
  • Strong Team player with high collaboration to ensure successful deployment of company system

Professional Certifications

  • Minimum Lean Six Sigma Green Belt certification

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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