23 Efficiency Improvement jobs in Singapore
Director - BTS (Financial Services - Performance Improvement)
Posted 1 day ago
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Job Description
- Company Profile: Alvarez & Marsal is a leading global professional services firm specializing in performance improvement, turnaround management, and corporate advisory services. With over 9000 professionals across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Our India office offers services in Performance Improvement, Turnaround and Restructuring Advisory, and Transaction Advisory Services to PE firms, corporates, and banks. We bring industry expertise across sectors including financial services, consumer, healthcare & life sciences, industrial, technology, transportation & infrastructure, metals & mining, and energy.
- Team Profile: Alvarez & Marsal's Business Transformation Services (BTS) collaborates with private equity and corporate clients to support transactions, drive operational improvements, and facilitate mergers and acquisitions (M&A). The practice focuses on banking, insurance, and NBFCs, offering services like strategic planning, entry strategy, business transformation, process improvement, data-driven decision making, due diligence, and revenue enhancement.
- Roles & Responsibilities:
- Problem Solving: Lead delivery teams on challenging engagements, guide and mentor team members, analyze client businesses and industries, and develop strategic insights.
- Project Management: Manage work pace, project priorities, risks, and ensure high-quality deliverables. Take ownership of project delivery and team development.
- Client Management: Engage clients, build relationships, set clear expectations, and serve as a trusted advisor.
- Team Building: Manage project knowledge, mentor team members, and foster knowledge sharing.
- Business Development: Participate in building the financial services practice, develop proposals, and manage client accounts. Build networks and create opportunities.
- Communication: Lead leadership meetings, communicate findings effectively, and influence stakeholders.
- Qualifications: Chartered Accountant or MBA (preferably from IIM, IIT, or NIT). Minimum 9+ years of strategy consulting experience post-MBA with top firms, or 10+ years in strategy consulting and financial services (banking, NBFC, insurance). Experience in performance improvement for large global organizations, especially in private banking, insurance, or NBFCs. Strong financial modeling and strategic analysis skills. Preferred: Existing marketplace contacts and relationship-building skills.
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#J-18808-LjbffrSenior Manger, Global Customer Service (Performance Improvement)
Posted 2 days ago
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Job Description
Roles and Responsibilities
- Manage and oversee Service Performance of all countries globally, ensuring alignment with organizational goals and service standards.
- Study, monitor, and analyze Customer Experience (CX) Key Performance Indicators (KPIs) proactively to identify trends, opportunities, and areas for improvement.
- Drive improvement in service operational metrics, ensuring their effectiveness in measuring and enhancing performance.
- Champion and ensure clear improvement trends in service delivery, working collaboratively with regional and country teams to implement best practices.
- Conduct regular meetings with all Regional Headquarters (RHQ) Service teams to review performance, share insights, and foster a continuous improvement culture.
- Identify and address obstacles that hinder the achievement of required service standards, developing and implementing strategies to overcome them.
- Work closely with other Global Customer Service (GCS) domains (e.g., Service Cloud, Bkg/ Doc, Quality etc) to provide required solutioning ideas and background support to countries, in order to improve performance
- Handle and resolve escalated customer issues from various channels and regions, ensuring swift and satisfactory outcomes.
- Tackle "bread and butter" service issues and common operational challenges originating from country operations, implementing sustainable solutions.
- Act as the central global point of contact for all customer-related issues, providing guidance, support, and strategic direction to regional teams.
Requirements
- Master’s or Bachelor’s Degree in Economics, Science, Engineering, Business, Logistics, or a related field
- Minimum 10-12 years of progressive experience in customer service operations, preferably in shipping or logistics.
- Proven track record of managing global or multi-country customer service operations
- Experience with customer service technologies (e.g., CRM systems, dashboard).
- Strong analytical skills with the ability to interpret trends, and make data-driven decisions
- Excellent communication, interpersonal, and presentation skills
- Demonstrated ability to identify problems and drive continuous improvement initiatives
- Multi-tasking ability & comfortable with flexible work hours
- High drive and result-orientation
Senior Manager, Global Customter Service (Performance Improvement)
Posted 11 days ago
Job Viewed
Job Description
Roles and Responsibilities
- Manage and oversee Service Performance of all countries globally, ensuring alignment with organizational goals and service standards.
- Study, monitor, and analyze Customer Experience (CX) Key Performance Indicators (KPIs) proactively to identify trends, opportunities, and areas for improvement.
- Drive improvement in service operational metrics, ensuring their effectiveness in measuring and enhancing performance.
- Champion and ensure clear improvement trends in service delivery, working collaboratively with regional and country teams to implement best practices.
- Conduct regular meetings with all Regional Headquarters (RHQ) Service teams to review performance, share insights, and foster a continuous improvement culture.
- Identify and address obstacles that hinder the achievement of required service standards, developing and implementing strategies to overcome them.
- Work closely with other Global Customer Service (GCS) domains (e.g., Service Cloud, Bkg/ Doc, Quality etc) to provide required solutioning ideas and background support to countries, in order to improve performance
- Handle and resolve escalated customer issues from various channels and regions, ensuring swift and satisfactory outcomes.
- Tackle "bread and butter" service issues and common operational challenges originating from country operations, implementing sustainable solutions.
- Act as the central global point of contact for all customer-related issues, providing guidance, support, and strategic direction to regional teams.
Requirements
- Master’s or Bachelor’s Degree in Economics, Science, Engineering, Business, Logistics, or a related field
- Minimum 10-12 years of progressive experience in customer service operations, preferably in shipping or logistics.
- Proven track record of managing global or multi-country customer service operations
- Experience with customer service technologies (e.g., CRM systems, dashboard).
- Strong analytical skills with the ability to interpret trends, and make data-driven decisions
- Excellent communication, interpersonal, and presentation skills
- Demonstrated ability to identify problems and drive continuous improvement initiatives
- Multi-tasking ability & comfortable with flexible work hours
- High drive and result-orientation
Head, Continuous Improvement (Hub Performance & Operational Excellence)
Posted 1 day ago
Job Viewed
Job Description
Company description:
About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Job description:
Key Responsibilities
This role reports to the Singapore Hub team, and looks at strengthening hub performance through continuous improvement and quality service delivery.
In this role, you will lead a team and work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:
- Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company's strategic objectives.
- Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
- Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
- Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
- Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
- Adopt a problem-solving approach with active change management
- Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
- Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
- Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
- Develop a skilled pool of Continuous Improvement (CI) resources across functions.
- Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
- Align with local, regional and global best practices and programs, and the group's business strategies.
- Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.
Key Requirements
- Master / Bachelor Degree in Engineering, Science or relevant discipline
- 10 years of experience in a leadership position in an operations related field and/or process engineering
- Proven experience in a similar role and setup, with focus on operational excellence, process improvement and change management. Knowledge of either service/processing/manufacturing/aviation industry will be advantageous
- Strong knowledge and well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping, Kaizen and/or other Operations Excellence tools (certified Lean Six-Sigma Black Belt or higher is highly desirable).
- A team leader with proven track record in conceptualisation, devising strategies and roll-out of company-wide Operations Excellence programs.
- Demonstrated excellent leadership and team management skills, preferably with experience in building up and/or developing new team.
- A team player with high Initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operations problem-solving.
- Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders.
- Proven organizational and leadership skills to inspire, motivate and influence others positively to drive performance and results.
- Excellent verbal and written communication skills, and presentation skills.
- Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred.
Head, Continuous Improvement (Hub Performance & Operational Excellence Department)
Posted today
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Job Description
Join us to apply for the Head, Continuous Improvement (Hub Performance & Operational Excellence Department) role at SATS Ltd.
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services offers airfreight and ground handling, passenger services, ramp and baggage handling, aviation security, aircraft cleaning, and laundry. SATS Food Solutions supplies airlines and institutions, operating large-scale kitchens for diverse cuisines.
Why Join Us
At SATS, our people are our greatest asset. We foster diversity, growth, and meaningful contributions, offering fulfilling careers that recognize talent and capabilities, inspiring us to excel together.
Key Responsibilities
Reporting to the Singapore Hub team, this role focuses on strengthening hub performance through continuous improvement and quality service delivery. You will lead a team, collaborate with stakeholders, drive cost management and service enhancement programs, and foster a culture of operational excellence using Lean Six Sigma methodologies. Your responsibilities include:
- Designing and implementing group-wide continuous improvement initiatives aligned with strategic goals.
- Driving process improvements to enhance productivity, efficiency, and quality across all ground handling units in Singapore.
- Reviewing operational processes to identify and capitalize on improvement opportunities.
- Conducting root cause analyses of operational defects and implementing effective solutions.
- Challenging existing practices, developing strategies for efficiency, and executing change management.
- Utilizing productivity metrics and KPIs to monitor performance, ensure customer satisfaction, and maintain compliance.
- Creating data dashboards for operational monitoring and decision-making.
- Fostering ownership of performance and processes at all levels.
- Developing a skilled pool of CI resources and mentoring teams in Lean and Six Sigma tools.
- Aligning practices with regional and global standards and strategies.
- Managing multiple projects efficiently, delivering results on time and within budget.
Key Requirements
Candidates should possess:
- A Master’s or Bachelor’s degree in Engineering, Science, or related fields.
- At least 10 years of leadership experience in operations or process engineering.
- Proven expertise in operational excellence, process improvement, and change management, preferably in service, manufacturing, or aviation sectors.
- Strong knowledge of Lean, Six Sigma (certified Black Belt or higher preferred), and other operational tools.
- Experience in developing and rolling out organization-wide programs.
- Excellent leadership, strategic planning, data analysis, and stakeholder management skills.
- Ability to communicate effectively at all organizational levels and with external partners.
- Proficiency in data analysis and dashboard tools like Power BI is a plus.
- Director
- Full-time
- Other
- Airlines and Aviation
Operational Excellence Specialist
Posted 2 days ago
Job Viewed
Job Description
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Manufacturing
Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.
Individual is responsible for supporting Operational Excellence (OE) initiatives in continuous improvement, problem solving, developing and implementing CI system initiatives. As a secondary responsibility, the role will build and manage a training system that ensures Plant employees learning initiatives are aligned with operational needs, standards and business goals.
Your responsibilitiesOperational Excellence (OE/ CI)
1. Continuous Improvement System Deployment Support
- Support the execution of deployment plan and readiness of function
- Support deployment and post deployment of initiatives with close collaboration with functional representative
2. Training and Coaching
- Support the development and delivering of training materials
- Support and facilitate CI related workshops
- Train employees on operational excellence principles and tools
- Guide teams in applying CI applications in roll-out
3. Performance Monitoring and Optimization
- Implement monitoring systems to track Site performance
- Track and maintain CI performance
- Continuously evaluate system and provides recommendations for improvement
Learning & Development (L&D)
- Design, build and implement a structured training system in the Plant that includes onboarding, upskilling and certification processes
- Build and maintain role-specific skill-matrix, training, competency models and skill progression pathways
- Develop standardized tools and documentation such as training modules, SOPs and work instructions in collaboration with department leaders
- Train and support on-the-job function trainers in delivering consistent and effective training
Education
- Diploma/ Degree in Engineering
Experience
- Minimum 5 years of working experience in minimum 2 years’ in operational excellence related or similar
- Experience in training and development is an advantage
- Experience in supporting deployments will be an advantage
- Experience in design and building of system will be an advantage
Skills
- Strong analytical and problem-solving skills, Lean Six Sigma/ Total Production Maintenance
- Knowledge and experience of Operational Excellence System
- Knowledge and experience in Learning & Development system will be an advantage
- Excellent communication skills
- Strong Team player with high collaboration to ensure successful deployment of company system
Professional Certifications
- Minimum Lean Six Sigma Green Belt certification
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
EqualityWe recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Director, Operational Excellence - CSG
Posted 1 day ago
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Job Description
Join to apply for the Director, Operational Excellence - CSG role at Health Sciences Authority
Join to apply for the Director, Operational Excellence - CSG role at Health Sciences Authority
(What the role is)
Director, Operational Excellence – Corporate Services Group
(What the role is)
Director, Operational Excellence – Corporate Services Group
HSA is embarking on an exciting journey to transform our core mandates in blood services, healthcare regulations and forensic medicine and scientific services. We are seeking an exceptional leader to spearhead this transformation as our Director, Operational Excellence who will combine strategic thinking with strong execution capabilities.
This is a unique opportunity to partake in large-scale and impactful transformative healthcare projects, working with both public and private sector partners to enhance service delivery and regulatory effectiveness.
(What you will be working on)
What this role is:
You will report directly to the CEO, focusing on driving strategic change initiatives while working in close partnership with subject matter experts across three business groups who will continue to maintain operational excellence in their respective domains.
In this pivotal role, you will direct three major strategic initiatives for a start:
Strategic Transformation of Blood Services
- Lead the pioneering initiative to transform blood collection and banking services through strategic partnerships with private sector vendors
- Architect new operating models that enhance service delivery while maintaining the highest standards of safety and quality, with a primary focus on outsourcing certain functions
- Design and implement innovative frameworks for vendor management and quality assurance
- Drive digital transformation and process automation across blood banking operations
- Steer the redesign of front-facing health regulatory operations, specifically creating a one-stop health regulatory hub to deal with queries, concerns and feedback from stakeholders and members of the public
- Lead the integration of related regulatory functions currently distributed across different organisations, specifically how to enhance the health regulatory operations to be more efficient and pro-enterprise
- Drive potential merger and acquisition initiatives to optimise regulatory oversight
- Develop innovative regulatory approaches that maintain robust safety standards while enhancing efficiency
- Develop and maintain standard operating procedures for evidence handling between forensic labs, law enforcement, and medical examiners to streamline workflows and reduce processing delays
- Design and implement quality assurance protocols for forensic analyses and medical examinations, ensuring consistency and reliability across different departments and institutions
- Establish clear protocols for handling public enquiries and requests related to forensic cases, ensuring timely and appropriate responses while maintaining confidentiality
- Lead continuous improvement initiatives to identify and address inefficiencies in forensic workflows and stakeholder interactions
What you will be working on:
Providing Strategic Leadership
- Drive transformational change across HSA's operations while ensuring business continuity
- Provide direction to operations within and across business groups
- Lead complex stakeholder management across public and private sector partners
- Develop and execute strategies for successful public-private partnerships
- Champion change management initiatives during organisational transformation
- Optimise end-to-end operations across HSA’s core functions
- Establish clear performance metrics, standardising operational procedures, and driving continuous improvement in service delivery and cost optimisation
- Implement data-driven decision-making frameworks
- Drive innovation and digital transformation initiatives
- Build and manage strategic relationships with private sector partners
- Lead negotiations for outsourcing initiatives and strategic partnerships
- Align stakeholder interests across multiple organisations
- Drive collaborative initiatives with healthcare institutions and industry partners
- Minimum 15 years of relevant experience, with at least 8 years in senior operational management roles within healthcare or related industries
- Advanced degree in Healthcare Administration, Business Administration, or related field
- Proven track record in managing large-scale healthcare projects and vendor relationships
- Strong understanding of healthcare regulations, quality standards, and blood collection protocols
- Demonstrated experience in change management and stakeholder engagement
- You should be comfortable managing complexity, driving change across multiple stakeholders, and maintaining high standards while implementing innovative solutions
- Opportunity to lead transformational healthcare projects
- Complex, challenging role with significant scope for innovation
- Competitive remuneration package commensurate with experience
- Seniority level Director
- Employment type Full-time
- Job function Administrative
- Industries Public Safety
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Director, Operational Excellence - CSG
Posted 1 day ago
Job Viewed
Job Description
Director, Operational Excellence – Corporate Services Group
HSA is embarking on an exciting journey to transform our core mandates in blood services, healthcare regulations and forensic medicine and scientific services. We are seeking an exceptional leader to spearhead this transformation as our Director, Operational Excellence who will combine strategic thinking with strong execution capabilities.
This is a unique opportunity to partake in large-scale and impactful transformative healthcare projects, working with both public and private sector partners to enhance service delivery and regulatory effectiveness.
(What you will be working on)
What this role is:
You will report directly to the CEO, focusing on driving strategic change initiatives while working in close partnership with subject matter experts across three business groups who will continue to maintain operational excellence in their respective domains.
In this pivotal role, you will direct three major strategic initiatives for a start:
Strategic Transformation of Blood Services
- Lead the pioneering initiative to transform blood collection and banking services through strategic partnerships with private sector vendors
- Architect new operating models that enhance service delivery while maintaining the highest standards of safety and quality, with a primary focus on outsourcing certain functions
- Design and implement innovative frameworks for vendor management and quality assurance
- Drive digital transformation and process automation across blood banking operations
- Steer the redesign of front-facing health regulatory operations, specifically creating a one-stop health regulatory hub to deal with queries, concerns and feedback from stakeholders and members of the public
- Lead the integration of related regulatory functions currently distributed across different organisations, specifically how to enhance the health regulatory operations to be more efficient and pro-enterprise
- Drive potential merger and acquisition initiatives to optimise regulatory oversight
- Develop innovative regulatory approaches that maintain robust safety standards while enhancing efficiency
- Develop and maintain standard operating procedures for evidence handling between forensic labs, law enforcement, and medical examiners to streamline workflows and reduce processing delays
- Design and implement quality assurance protocols for forensic analyses and medical examinations, ensuring consistency and reliability across different departments and institutions
- Establish clear protocols for handling public enquiries and requests related to forensic cases, ensuring timely and appropriate responses while maintaining confidentiality
- Lead continuous improvement initiatives to identify and address inefficiencies in forensic workflows and stakeholder interactions
What you will be working on:
Providing Strategic Leadership
- Drive transformational change across HSA's operations while ensuring business continuity
- Provide direction to operations within and across business groups
- Lead complex stakeholder management across public and private sector partners
- Develop and execute strategies for successful public-private partnerships
- Champion change management initiatives during organisational transformation
- Optimise end-to-end operations across HSA’s core functions
- Establish clear performance metrics, standardising operational procedures, and driving continuous improvement in service delivery and cost optimisation
- Implement data-driven decision-making frameworks
- Drive innovation and digital transformation initiatives
- Build and manage strategic relationships with private sector partners
- Lead negotiations for outsourcing initiatives and strategic partnerships
- Align stakeholder interests across multiple organisations
- Drive collaborative initiatives with healthcare institutions and industry partners
- Minimum 15 years of relevant experience, with at least 8 years in senior operational management roles within healthcare or related industries
- Advanced degree in Healthcare Administration, Business Administration, or related field
- Proven track record in managing large-scale healthcare projects and vendor relationships
- Strong understanding of healthcare regulations, quality standards, and blood collection protocols
- Demonstrated experience in change management and stakeholder engagement
- You should be comfortable managing complexity, driving change across multiple stakeholders, and maintaining high standards while implementing innovative solutions
- Opportunity to lead transformational healthcare projects
- Complex, challenging role with significant scope for innovation
- Competitive remuneration package commensurate with experience
Senior/ Operational Excellence Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for
improvement.
Develop and implement strategies to optimize processes, reduce waste, and increase overall
efficiency.
ollaborate with various functional teams to streamline workflows, eliminate redundancies,
and enhance productivity.
ead continuous improvement initiatives across various departments.
acilitate brainstorming sessions and workshops to identify improvement opportunities.
onitor progress, track results, and adjust strategies as needed to achieve operational
excellence goals.
ollect and analyze data related to key performance indicators (KPIs) to assess operational
performance.
se a structured and data-driven approach, collaborate with cross-functional teams to decide
on priorities and implement improvement initiatives.
repare reports and presentations to communicate findings and recommendations to
stakeholders.
onduct Lean Six Sigma training to build a working knowledge of the Lean concepts and
DMAIC process.
oach candidates for Lean Six Sigma Yellow Belt and Green Belt.
rovide guidance for root cause analysis to understand underlying issues affecting operational
and system performance.
ollaborate with the site’s digital team to create and deploy performance dashboards that
track key performance indicators (KPIs) in real-time.
Qualifications:
• Bachelor’s degree in engineering, Science, or a related field. A master’s degree is a plus.
• 3+ years of experience in operational excellence, process improvement, continuous
improvement.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Certification in Lean, Six Sigma, or other operational excellence methodologies is highly
desirable.
• Excellent communication and interpersonal skills to effectively collaborate with diverse
teams and stakeholders.
• Ability to lead and facilitate workshops, training sessions, and improvement projects.
• Results-oriented mindset with a focus on achieving measurable improvements in operational
efficiency and quality.
Senior Executive / Executive, Operational Excellence
Posted 1 day ago
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Job Description
Join to apply for the Senior Executive / Executive, Operational Excellence role at PaxOcean
Senior Executive / Executive, Operational Excellence2 days ago Be among the first 25 applicants
Join to apply for the Senior Executive / Executive, Operational Excellence role at PaxOcean
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Job Description
This position is for PaxOcean Group, a company under Kuok Group Singapore.
The Senior Executive / Executive, Operational Excellence, is to develop and implement operational excellence by utilizing resources, technologies, and processes to maximize value delivery. This role emphasizes delivering high-quality outcomes to internal and external customers while fostering sustainable growth. It is ideal for a motivated individual passionate about driving change, inspiring teams, and delivering excellence. As a key member of the team, you will require to drive together for process improvements, reducing costs, and enhancing overall efficiency. Your expertise in lean principles, continuous improvement, and data-driven decision-making will help us achieve our goals and exceed customer expectations.
Job Description
This position is for PaxOcean Group, a company under Kuok Group Singapore.
The Senior Executive / Executive, Operational Excellence, is to develop and implement operational excellence by utilizing resources, technologies, and processes to maximize value delivery. This role emphasizes delivering high-quality outcomes to internal and external customers while fostering sustainable growth. It is ideal for a motivated individual passionate about driving change, inspiring teams, and delivering excellence. As a key member of the team, you will require to drive together for process improvements, reducing costs, and enhancing overall efficiency. Your expertise in lean principles, continuous improvement, and data-driven decision-making will help us achieve our goals and exceed customer expectations.
Roles And Responsibilities
- Collaborate with senior leaders to develop a comprehensive operational excellence strategy aligned with the company's strategic objectives.
- Identify areas for process improvement, design and implement new processes, and standardize existing ones to increase efficiency and reduce waste.
- Apply Lean Principles and Six Sigma methodologies to drive continuous improvement initiatives across the organization.
- Gather, generate reports and analyze data to identify trends, opportunities, and challenges for improvement and recommend actionable insights.
- Collaborate change management efforts to ensure successful adoption of new processes, technologies, and policies across the organization.
- Effectively communicate with stakeholders, including senior leadership, teams, and customers, to ensure transparency and engagement throughout operational excellence initiatives.
- Develop and maintain metrics to measure progress towards operational excellence goals and provide regular reporting to stakeholders.
- Diploma or Degree in Engineering, Business, Operations Management or relevant discipline.
- At least 2-5 years of relevant industry experience in Company operations.
- Proven track record in identifying and generate reports in the area of operational excellence, process improvement, and/ or related leadership roles.
- Well versed in the application of Lean Management, Six Sigma, Value-Stream Mapping and/or other Operations Excellence tools (certified Six-Sigma Green Belt or higher is preferred)
- Experience in the preparation and roll-out of company-wide Operations Excellence programs.
- Knowledge of Shipyard Operations and/ or Operational Process will be advantageous.
- Team player with high initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operation problem-solving.
- Ability to build strong relationships and partners with key stakeholders to build trust and influence at multiple levels within the organization through effective communication.
- Proven organizational and leadership skills to motivate and influence others positively to drive for results.
- Outstanding communication and presentation skills.
- Excellent verbal and written communication skills.
- Availability to travel for short trip.
- Seniority level Executive
- Employment type Full-time
- Job function Business Development and Sales
- Industries Shipbuilding
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