29 Educational Administration jobs in Singapore
Pre-School Leadership Opportunity
Posted today
Job Viewed
Job Description
This is an exceptional opportunity to lead a team of dedicated professionals in a dynamic and fast-paced pre-school setting. As Centre Principal/Vice Principal, you will be responsible for managing the daily operations of the centre, ensuring adherence to school policies and quality standards.
The ideal candidate will possess strong leadership skills, with the ability to motivate and manage a team effectively. A proven track record in early childhood education, along with excellent communication and interpersonal skills, is essential for this role.
This position offers a unique chance to build a proud pre-school brand with a founding team and gain entrepreneurial experience. If you are a passionate and results-driven individual who thrives in a collaborative environment, we encourage you to apply.
About the Role:
- Lead a team to manage the daily operation of the centre, adhering to school policies and quality standards.
- Manage teaching staff to develop and deliver the school's holistic and age-appropriate bilingual pre-school curriculum.
- Establish effective communication with parents, building rapport and trusted relationships.
- Singaporean citizenship.
- Minimum Diploma in Early Childhood Care and Education-Leadership or equivalent qualification.
- At least 5 years of relevant work experience as Centre principal in a pre-school/childcare setting.
- Strong leadership skills, able to lead a team and manage people effectively.
- High sense of responsibility, positive attitude, and willingness to learn.
- Excellent communication and interpersonal skills.
- Basic computer skills.
- A strong team culture built on passionate, motivated, and responsible individuals.
- Year-end bonus, profit sharing incentive, and rewards for committed staff.
- Appealing leave and benefit package for work-life balance and continuous learning.
- Opportunity to build a proud pre-school brand with founding team and entrepreneurial experience.
- Childcare management.
- Mentoring and coaching.
- Strategic planning and execution.
- Leadership and management.
- Early childhood education.
- Administration and organization.
- Effective communication and presentation.
- Teamwork and collaboration.
Establishing Excellence in Pre-School Leadership
Posted today
Job Viewed
Job Description
Job Profile:
We are seeking an experienced Centre Manager to oversee the daily operations of our centre, ensuring seamless execution of our policies and quality standards.
Key Responsibilities:- Supervise a team to manage the day-to-day activities of the centre in accordance with the school's policies and quality standards;
- Lead teaching staff in developing and delivering our holistic and age-appropriate bilingual pre-school curriculum;
- Communicate effectively with parents and build strong relationships with them;
- Handle administrative tasks to meet regulatory requirements for the centre's operation.
- Citizenship: Singaporean;
- Degree in Early Childhood Care and Education - Leadership or equivalent qualification;
- At least 5 years of experience as a centre supervisor in a pre-school or childcare setting;
- Strong leadership skills to motivate a team and manage people effectively;
- High sense of responsibility, positive attitude, and commitment to excellence;
- Excellent communication and interpersonal skills;
- Basic computer literacy.
- A collaborative work culture built on passion, motivation, and accountability;
- Competitive annual bonuses, profit-sharing incentives, and rewards for committed staff members;
- An appealing leave and benefits package for work-life balance and continuous learning;
- The opportunity to build a proud pre-school brand as part of our founding team and entrepreneurial journey.
Note: This is a reworded job description focusing on key responsibilities and benefits while removing unnecessary information.
Education Management Professional
Posted today
Job Viewed
Job Description
Job Overview:
The Education Operations Manager is responsible for overseeing the overall quality and operational efficiency across multiple school locations.
- Strategic Planning & Goal Achievement:
- Develop and implement comprehensive plans to ensure the completion of all teaching and operational key performance indicators (KPIs) across 6 campuses.
- Analyze performance data to identify areas for improvement in education delivery and student satisfaction.
- Collaborate with school managers to optimize resource allocation and teaching schedules, maximizing the use of available resources to achieve desired outcomes.
- Teacher Training & Development:
- Design and deliver training programs tailored to enhance teachers' instructional skills and methodologies.
- Conduct regular coaching sessions and evaluations to ensure teaching excellence and provide constructive feedback to improve teacher performance.
- Develop a structured onboarding process for new teachers to facilitate their transition into the role.
- Curriculum Refinement & Enhancement:
- Oversee the refinement and standardization of course materials and lesson plans to ensure they meet high educational standards.
- Ensure that all course content is engaging, relevant, and aligned with educational standards, incorporating feedback from teachers and students to continuously improve curriculum effectiveness.
- Collaborate with subject matter experts to develop and refine curricula that cater to diverse learning styles and needs.
- Competition Preparation & Training:
- Develop a comprehensive plan for academic competitions, including preparation timelines and training sessions to ensure participants are well-prepared and confident.
- Provide strategic guidance and resources to teachers and students to support competition readiness and success.
- Track and evaluate competition performance to identify areas for improvement and inform future training programs.
School Administration Assistant
Posted today
Job Viewed
Job Description
This role involves administrative support to the school administration team.
Key Responsibilities:- Manage printing services and supplies for the school, including processing requests from staff, preparing documents, tabulating and submitting records, and ordering consumables.
- Oversee inventory management and ordering of school supplies and materials.
- Provide general administrative support to the school administration team, including performing ad-hoc tasks as needed.
- Excellent organizational and communication skills.
- Ability to work independently with minimal supervision.
- High level of accuracy and attention to detail.
- Strong problem-solving and analytical skills.
Opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development.
School Administration Manager
Posted today
Job Viewed
Job Description
The School Administration Manager (Preschool) is primarily responsible for overseeing comprehensive administrative support across the preschool, ensuring efficient operations and enhanced communication between preschool director, academic departments and parents. This role includes strategic leadership of the School Services team (Preschool), management of academic and non-academic events, and coordination of communications. The Manager will also play a key role in supporting parents with non-classroom matters, aiming to improve the overall family experience and ensure effective resolution of inquiries and issues at a managerial level.
This role reports functionally to the Director of Preschool and administratively to the Head of School Services.
Key Accountabilities
Team Leadership- Leadership and Oversight: Oversee the School Services team, ensuring high standard administrative support are maintained across the school. Directly manage task delegation and project assignments within the team.
- Strategic Support: Work closely with Preschool Director and the Head of School Services to develop and implement strategic administrative initiatives and SOPs.
- Senior Communication Role: Manage preschool-wide communication efforts to ensure consistency and clarity across all departments and sections in terms of SOP and community-wide messages.
- Advanced Complaint Handling: Take a lead role in managing and resolving complex complaints, escalating to Preschool Director or Head of School Services where necessary.
- Parent and Community Engagement: Serve as a senior point of contact for parents, enhancing family relationships and satisfaction with school operations.
- Performance Management: Evaluate and research new procedures to improve the family experience, coordinating feedback to and from other operational departments.
- Provide comprehensive administrative support to academic departments, including managing calendars, scheduling meetings, and preparing documentation.
- Assist with the preparation and dissemination of internal and external communications, such as newsletters and school-wide announcements.
- Support the organization and execution of Parent Teacher Conferences, departmental meetings, and other academic events.
- Handle minute-taking during meetings and ensure accurate documentation of discussions and decisions.
- Manage the preparation of presentations, translations, and proofreading of academic documents.
- Facilitate the booking of business trips for Preschool Director and ensure all travel arrangements are in order.
- Supporting Budgeting, including data entry and recording of Preschool budget to assist the Director.
- Act as a point of contact for parents, addressing inquiries related to non-classroom matters such as school portals, invoices, and ID cards.
- Educate and assist parents with understanding school procedures and accessing relevant information.
- Manage and escalate complaints as necessary, ensuring resolution and customer satisfaction.
- Update and maintain the Parent Portal with accurate and current information.
- Process and manage student attendance records, early dismissals, late arrivals, and leave requests.
- Issue student and parent ID cards and manage the lost and found items.
- Organising/Supporting events-including ordering food or resources and responsible for event requests.
- Facilitate effective communication between the school and parents, ensuring timely and accurate dissemination of information.
- Support the coordination and organization of school events, trips, and enrichment activities.
- Collaborate with other departments to ensure smooth operational processes and adherence to school policies.
- Liaising with other departments to ensure smooth operations in the Preschools including CCA, canteen, buses, facilities.
- Ordering and maintaining supplies stationary, kitchen supplies and supporting the Director with the overseas order.
- Examples include but are not limited to:
- Manage re-enrolment processes, including student contracts, withdrawals, and extensions.
- Assist with grade transitions.
- Oversee the preparation of material lists.
- All other responsibilities and tasks as deemed appropriate by the line manager and functional line manager.
- Diploma/bachelor's degree in business administration or business management.
- 5+ years proven experience working in an office environment Management experience preferred.
- Previous experience of working in a customer service role.
- Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds.
- Experience working in a school environment is an advantage.
- Excellent communication and inter-personal skills.
- Calm and composed demeanour.
- Problem-solving and multi-tasking skills.
- Customer complaint handling and resolution skills.
- Confident Microsoft Office and CRM database system skills.
- Ability to quickly acquire knowledge and understand school operations, standards and work processes.
- Professional fluency in written and spoken English. Fluency in a second or third language would be an advantage to communicate with parents and students.
Translations
Microsoft Office
Announcements
Travel Arrangements
Classroom Management
Multitasking Skills
Administration
Environment Management
Data Entry
Office Administration
Team Leadership
Administrative Support
Budgeting
Proofreading
Scheduling
School Administration Assistant
Posted today
Job Viewed
Job Description
Role Description
Key Responsibilities:
- Attend to phone calls, walk-in enquiries and goods delivery; verify documents over the counter; compile statistics;
- Provide assistance to pupils who are unwell or in need of support at the General Office;
- Perform reception duties as assigned by the school.
Qualifications & Requirements:
- Minimum 'N' level holder with a minimum of 2 years of experience in administration/customer service;
- Prior working experience in school environments is preferred;
- Able to speak, read and write English and possess good communication and interpersonal skills.
Benefits:
- Comprehensive medical benefits; leave benefits and training opportunities for professional development.
Additional Information:
- Working hours and days may vary between Monday to Friday depending on school operating hours;
- Working locations may be specified across different islands.
School Administration Role
Posted today
Job Viewed
Job Description
Job Title: School Administration Role
We are seeking a highly motivated and organized individual to join our team as a School Administrator. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.
Job Description:The successful candidate will be responsible for managing the day-to-day operations of our school. This includes coordinating with teachers, staff, and parents to ensure smooth operations. You will also be responsible for maintaining accurate records, handling administrative tasks, and providing support to students and staff.
Key Responsibilities:- Establish and identify new opportunities for growth and development;
- Provide exceptional customer service to students, parents, and staff;
- Assist in organizing events and activities to promote student engagement;
- Maintain accurate records and perform administrative tasks;
- Support teachers and staff in their daily activities;
- Perform any other duties as assigned.
- A minimum of 1-2 years of experience in an administrative role;
- Excellent communication and organizational skills;
- Able to work independently and as part of a team;
- A strong attention to detail and ability to maintain accurate records.
This is a fantastic opportunity to join a dynamic team and contribute to the growth and development of our school. We offer a competitive salary and benefits package, including:
- A comprehensive training program;
- Ongoing support and mentorship;
- The opportunity to work with a talented and dedicated team.
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School Administration Manager (Preschool)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the School Administration Manager (Preschool) role at GESS - German European School Singapore
Join to apply for the School Administration Manager (Preschool) role at GESS - German European School Singapore
About GESS
As one of the leading international schools in Singapore, GESS is home to students from over 70 nations worldwide. We are for many families the home away from home and we are very happy that they are part of our school community which is based on mutual support and solidarity. With our language programme, we support our students to nurture this part of their identity and want to preserve the opportunity that they can grow up with multiple languages to be best prepared for an international environment. With the German International Abitur or the IB Programme they are perfectly prepared for their career after school. Our students enjoy lifelong learning and we take pride in our GESS values of respect, openness and diversity which our students will nurture in their life after school.
About GESS
As one of the leading international schools in Singapore, GESS is home to students from over 70 nations worldwide. We are for many families the home away from home and we are very happy that they are part of our school community which is based on mutual support and solidarity. With our language programme, we support our students to nurture this part of their identity and want to preserve the opportunity that they can grow up with multiple languages to be best prepared for an international environment. With the German International Abitur or the IB Programme they are perfectly prepared for their career after school. Our students enjoy lifelong learning and we take pride in our GESS values of respect, openness and diversity which our students will nurture in their life after school.
We were awarded with the “Deutsche Schulpreis” (German school prize) 2022, which was given to us for our extraordinary concept according to their motto “Make teaching better”. We stand out as the only German school abroad nominated for this award.
Job Purpose
The School Administration Manager (Preschool) is primarily responsible for overseeing comprehensive administrative support across the preschool, ensuring efficient operations and enhanced communication between preschool director, academic departments and parents. This role includes strategic leadership of the School Services team (Preschool), management of academic and non-academic events, and coordination of communications. The Manager will also play a key role in supporting parents with non-classroom matters, aiming to improve the overall family experience and ensure effective resolution of inquiries and issues at a managerial level.
This role reports functionally to the Director of Preschool and administratively to the Head of School Services.
Key Accountabilities
Team Leadership
- Leadership and Oversight: Oversee the School Services team, ensuring high standard administrative support are maintained across the school. Directly manage task delegation and project assignments within the team
- Strategic Support: Work closely with Preschool Director and the Head of School Services to develop and implement strategic administrative initiatives and SOPs
- Senior Communication Role: Manage preschool-wide communication efforts to ensure consistency and clarity across all departments and sections in terms of SOP and community-wide messages
- Advanced Complaint Handling: Take a lead role in managing and resolving complex complaints, escalating to Preschool Director or Head of School Services where necessary
- Parent and Community Engagement: Serve as a senior point of contact for parents, enhancing family relationships and satisfaction with school operations
- Performance Management: Evaluate and research new procedures to improve the family experience, coordinating feedback to and from other operational departments
- Provide comprehensive administrative support to academic departments, including managing calendars, scheduling meetings, and preparing documentation
- Assist with the preparation and dissemination of internal and external communications, such as newsletters and school-wide announcements
- Support the organization and execution of Parent Teacher Conferences, departmental meetings, and other academic events
- Handle minute-taking during meetings and ensure accurate documentation of discussions and decisions
- Manage the preparation of presentations, translations, and proofreading of academic documents
- Facilitate the booking of business trips for Preschool Director and ensure all travel arrangements are in order
- Supporting Budgeting, including data entry and recording of Preschool budget to assist the Director
- Act as a point of contact for parents, addressing inquiries related to non-classroom matters such as school portals, invoices, and ID cards
- Educate and assist parents with understanding school procedures and accessing relevant information
- Manage and escalate complaints as necessary, ensuring resolution and customer satisfaction
- Update and maintain the Parent Portal with accurate and current information
- Process and manage student attendance records, early dismissals, late arrivals, and leave requests
- Issue student and parent ID cards and manage the lost and found items
- Organising/Supporting events-including ordering food or resources and responsible for event requests
- Facilitate effective communication between the school and parents, ensuring timely and accurate dissemination of information
- Support the coordination and organization of school events, trips, and enrichment activities
- Collaborate with other departments to ensure smooth operational processes and adherence to school policies
- Liaising with other departments to ensure smooth operations in the Preschools including CCA, canteen, buses, facilities
- Ordering and maintaining supplies stationary, kitchen supplies and supporting the Director with the overseas order
- Examples include but are not limited to:
- Manage re-enrolment processes, including student contracts, withdrawals, and extensions
- Assist with grade transitions
- Oversee the preparation of material lists
- All other responsibilities and tasks as deemed appropriate by the line manager and functional line manager
- Diploma/bachelor's degree in business administration or business management
- 5+ years proven experience working in an office environment Management experience preferred
- Previous experience of working in a customer service role
- Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds
- Experience working in a school environment is an advantage
- Excellent communication and inter-personal skills
- Calm and composed demeanour
- Problem-solving and multi-tasking skills
- Customer complaint handling and resolution skills
- Confident Microsoft Office and CRM database system skills
- Ability to quickly acquire knowledge and understand school operations, standards and work processes
- Professional fluency in written and spoken English. Fluency in a second or third language would be an advantage to communicate with parents and students.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Education Administration Programs
Referrals increase your chances of interviewing at GESS - German European School Singapore by 2x
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#J-18808-LjbffrSchool Administration Manager (Preschool)
Posted 5 days ago
Job Viewed
Job Description
Join to apply for the School Administration Manager (Preschool) role at GESS - German European School Singapore
23 hours ago Be among the first 25 applicants
Join to apply for the School Administration Manager (Preschool) role at GESS - German European School Singapore
About GESS
As one of the leading international schools in Singapore, GESS is home to students from over 70 nations worldwide. We are for many families the home away from home and we are very happy that they are part of our school community which is based on mutual support and solidarity. With our language programme, we support our students to nurture this part of their identity and want to preserve the opportunity that they can grow up with multiple languages to be best prepared for an international environment. With the German International Abitur or the IB Programme they are perfectly prepared for their career after school. Our students enjoy lifelong learning and we take pride in our GESS values of respect, openness and diversity which our students will nurture in their life after school.
About GESS
As one of the leading international schools in Singapore, GESS is home to students from over 70 nations worldwide. We are for many families the home away from home and we are very happy that they are part of our school community which is based on mutual support and solidarity. With our language programme, we support our students to nurture this part of their identity and want to preserve the opportunity that they can grow up with multiple languages to be best prepared for an international environment. With the German International Abitur or the IB Programme they are perfectly prepared for their career after school. Our students enjoy lifelong learning and we take pride in our GESS values of respect, openness and diversity which our students will nurture in their life after school.
We were awarded with the “Deutsche Schulpreis” (German school prize) 2022, which was given to us for our extraordinary concept according to their motto “Make teaching better”. We stand out as the only German school abroad nominated for this award.
Job Purpose
The School Administration Manager (Preschool) is primarily responsible for overseeing comprehensive administrative support across the preschool, ensuring efficient operations and enhanced communication between preschool director, academic departments and parents. This role includes strategic leadership of the School Services team (Preschool), management of academic and non-academic events, and coordination of communications. The Manager will also play a key role in supporting parents with non-classroom matters, aiming to improve the overall family experience and ensure effective resolution of inquiries and issues at a managerial level.
This role reports functionally to the Director of Preschool and administratively to the Head of School Services.
Key Accountabilities
Team Leadership
- Leadership and Oversight: Oversee the School Services team, ensuring high standard administrative support are maintained across the school. Directly manage task delegation and project assignments within the team
- Strategic Support: Work closely with Preschool Director and the Head of School Services to develop and implement strategic administrative initiatives and SOPs
- Senior Communication Role: Manage preschool-wide communication efforts to ensure consistency and clarity across all departments and sections in terms of SOP and community-wide messages
- Advanced Complaint Handling: Take a lead role in managing and resolving complex complaints, escalating to Preschool Director or Head of School Services where necessary
- Parent and Community Engagement: Serve as a senior point of contact for parents, enhancing family relationships and satisfaction with school operations
- Performance Management: Evaluate and research new procedures to improve the family experience, coordinating feedback to and from other operational departments
- Provide comprehensive administrative support to academic departments, including managing calendars, scheduling meetings, and preparing documentation
- Assist with the preparation and dissemination of internal and external communications, such as newsletters and school-wide announcements
- Support the organization and execution of Parent Teacher Conferences, departmental meetings, and other academic events
- Handle minute-taking during meetings and ensure accurate documentation of discussions and decisions
- Manage the preparation of presentations, translations, and proofreading of academic documents
- Facilitate the booking of business trips for Preschool Director and ensure all travel arrangements are in order
- Supporting Budgeting, including data entry and recording of Preschool budget to assist the Director
- Act as a point of contact for parents, addressing inquiries related to non-classroom matters such as school portals, invoices, and ID cards
- Educate and assist parents with understanding school procedures and accessing relevant information
- Manage and escalate complaints as necessary, ensuring resolution and customer satisfaction
- Update and maintain the Parent Portal with accurate and current information
- Process and manage student attendance records, early dismissals, late arrivals, and leave requests
- Issue student and parent ID cards and manage the lost and found items
- Organising/Supporting events-including ordering food or resources and responsible for event requests
- Facilitate effective communication between the school and parents, ensuring timely and accurate dissemination of information
- Support the coordination and organization of school events, trips, and enrichment activities
- Collaborate with other departments to ensure smooth operational processes and adherence to school policies
- Liaising with other departments to ensure smooth operations in the Preschools including CCA, canteen, buses, facilities
- Ordering and maintaining supplies stationary, kitchen supplies and supporting the Director with the overseas order
- Examples include but are not limited to:
- Manage re-enrolment processes, including student contracts, withdrawals, and extensions
- Assist with grade transitions
- Oversee the preparation of material lists
- All other responsibilities and tasks as deemed appropriate by the line manager and functional line manager
- Diploma/bachelor's degree in business administration or business management
- 5+ years proven experience working in an office environment Management experience preferred
- Previous experience of working in a customer service role
- Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds
- Experience working in a school environment is an advantage
- Excellent communication and inter-personal skills
- Calm and composed demeanour
- Problem-solving and multi-tasking skills
- Customer complaint handling and resolution skills
- Confident Microsoft Office and CRM database system skills
- Ability to quickly acquire knowledge and understand school operations, standards and work processes
- Professional fluency in written and spoken English. Fluency in a second or third language would be an advantage to communicate with parents and students.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Education Administration Programs
Referrals increase your chances of interviewing at GESS - German European School Singapore by 2x
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#J-18808-LjbffrSchool Administration Manager (Preschool)
Posted 5 days ago
Job Viewed
Job Description
About GESS
As one of the leading international schools in Singapore, GESS is home to students from over 70 nations worldwide. We are for many families the home away from home and we are very happy that they are part of our school community which is based on mutual support and solidarity. With our language programme, we support our students to nurture this part of their identity and want to preserve the opportunity that they can grow up with multiple languages to be best prepared for an international environment. With the German International Abitur or the IB Programme they are perfectly prepared for their career after school. Our students enjoy lifelong learning and we take pride in our GESS values of respect, openness and diversity which our students will nurture in their life after school.
We were awarded with the “Deutsche Schulpreis” (German school prize) 2022, which was given to us for our extraordinary concept according to their motto “Make teaching better”. We stand out as the only German school abroad nominated for this award.
Job Purpose
The School Administration Manager (Preschool) is primarily responsible for overseeing comprehensive administrative support across the preschool, ensuring efficient operations and enhanced communication between preschool director, academic departments and parents. This role includes strategic leadership of the School Services team (Preschool), management of academic and non-academic events, and coordination of communications. The Manager will also play a key role in supporting parents with non-classroom matters, aiming to improve the overall family experience and ensure effective resolution of inquiries and issues at a managerial level.
This role reports functionally to the Director of Preschool and administratively to the Head of School Services.
Key Accountabilities
Team Leadership- Leadership and Oversight: Oversee the School Services team, ensuring high standard administrative support are maintained across the school. Directly manage task delegation and project assignments within the team.
- Strategic Support: Work closely with Preschool Director and the Head of School Services to develop and implement strategic administrative initiatives and SOPs.
- Senior Communication Role: Manage preschool-wide communication efforts to ensure consistency and clarity across all departments and sections in terms of SOP and community-wide messages.
- Advanced Complaint Handling: Take a lead role in managing and resolving complex complaints, escalating to Preschool Director or Head of School Services where necessary.
- Parent and Community Engagement: Serve as a senior point of contact for parents, enhancing family relationships and satisfaction with school operations.
- Performance Management: Evaluate and research new procedures to improve the family experience, coordinating feedback to and from other operational departments.
- Provide comprehensive administrative support to academic departments, including managing calendars, scheduling meetings, and preparing documentation.
- Assist with the preparation and dissemination of internal and external communications, such as newsletters and school-wide announcements.
- Support the organization and execution of Parent Teacher Conferences, departmental meetings, and other academic events.
- Handle minute-taking during meetings and ensure accurate documentation of discussions and decisions.
- Manage the preparation of presentations, translations, and proofreading of academic documents.
- Facilitate the booking of business trips for Preschool Director and ensure all travel arrangements are in order.
- Supporting Budgeting, including data entry and recording of Preschool budget to assist the Director.
- Act as a point of contact for parents, addressing inquiries related to non-classroom matters such as school portals, invoices, and ID cards.
- Educate and assist parents with understanding school procedures and accessing relevant information.
- Manage and escalate complaints as necessary, ensuring resolution and customer satisfaction.
- Update and maintain the Parent Portal with accurate and current information.
- Process and manage student attendance records, early dismissals, late arrivals, and leave requests.
- Issue student and parent ID cards and manage the lost and found items.
- Organising/Supporting events-including ordering food or resources and responsible for event requests.
- Facilitate effective communication between the school and parents, ensuring timely and accurate dissemination of information.
- Support the coordination and organization of school events, trips, and enrichment activities.
- Collaborate with other departments to ensure smooth operational processes and adherence to school policies.
- Liaising with other departments to ensure smooth operations in the Preschools including CCA, canteen, buses, facilities.
- Ordering and maintaining supplies stationary, kitchen supplies and supporting the Director with the overseas order.
- Examples include but are not limited to:
- Manage re-enrolment processes, including student contracts, withdrawals, and extensions.
- Assist with grade transitions.
- Oversee the preparation of material lists.
- All other responsibilities and tasks as deemed appropriate by the line manager and functional line manager.
- Diploma/bachelor's degree in business administration or business management.
- 5+ years proven experience working in an office environment Management experience preferred.
- Previous experience of working in a customer service role.
- Cultural understanding and previous experience of working at an international organisation with stakeholders of different nationalities and cultural backgrounds.
- Experience working in a school environment is an advantage.
- Excellent communication and inter-personal skills
- Calm and composed demeanour
- Problem-solving and multi-tasking skills
- Customer complaint handling and resolution skills
- Confident Microsoft Office and CRM database system skills
- Ability to quickly acquire knowledge and understand school operations, standards and work processes
- Professional fluency in written and spoken English. Fluency in a second or third language would be an advantage to communicate with parents and students.
Fair Recruitment and Safeguarding: We are committed to fair recruitment practices and safeguarding the welfare of all students. We ensure that our hiring processes are free from discrimination and bias on the basis of age, nationality, gender, sexual orientation, marital status, pregnancy status, caregiving responsibilities, race, religion, language or disability. As part of our commitment to safeguarding, we conduct thorough background checks on all candidates which include criminal background checks in all countries lived and worked in for the last ten years, as well as reference checks. Any offer is subject to the satisfactory completion of such checks. Our school prioritises the safety and well-being of our students, and we expect all staff members to uphold these values.
#J-18808-Ljbffr