105 E Commerce Operations jobs in Singapore

The E-commerce Operations Director is responsible for leading and optimizing the entire e-commerce operational ecosystem—from order management and fulfillment to customer service, logistics, and platform performance. This role ensures operational excellence, cost-efficiency, and a seamless customer experience across all digital sales channels.

• Develop and implement scalable e-commerce operations strategies to support growth and customer satisfaction.
• Oversee the full order lifecycle, including processing, fulfillment, shipping, and returns.
• Align operational objectives with business goals and evolving market trends.

• Manage warehousing, inventory control, and last-mile delivery operations.
• Work with third-party logistics (3PL) providers to optimize service levels and cost.
• Ensure timely, accurate, and cost-effective fulfillment of customer orders.

• Collaborate with tech and product teams to enhance platform features, backend workflows, and integrations (e.g., ERP, WMS, OMS).
• Streamline operational processes using automation, analytics, and continuous improvement methodologies (Lean/Six Sigma a plus).
• Oversee catalog management, pricing operations, and merchandising logistics.

• Ensure a high standard of post-purchase experience, including delivery, customer support, and returns handling.
• Implement systems and policies that enhance service levels and resolve operational pain points.
• Analyze feedback and service data to identify and eliminate root causes of friction.

• Lead and develop teams across operations, fulfillment, and customer service.
• Foster a culture of accountability, innovation, and excellence.
• Partner with marketing, finance, product, and tech teams to drive efficiency and collaboration.

• Define and track KPIs such as order accuracy, delivery lead time, fulfillment cost, and customer satisfaction.
• Analyze data to identify bottlenecks, forecast demand, and inform resource planning.
• Present regular operational updates and improvement proposals to senior leadership.

• Bachelor's degree in Business, Supply Chain, Operations Management, or related field (MBA preferred).
• 8–12+ years of progressive experience in e-commerce, logistics, or operations management.
• Proven track record of leading operational teams in high-growth digital retail or omnichannel environments.
• Strong understanding of e-commerce platforms (e.g., Shopee, Lazada, Shopify, Magento), ERP/WMS/OMS systems, and logistics technologies.
• Data-driven, strategic thinker with excellent problem-solving and communication skills.
• Hands-on leadership style and a passion for continuous improvement.

We're looking for a detail-oriented and proactive E-Commerce Operations Associate to support our Amazon and 3PL operations. You'll play a key role in keeping inventory accurate, ensuring smooth fulfillment, and supporting sales initiatives through Amazon Seller Central.

Key Responsibilities:

• Monitor and optimize inventory health by regularly reviewing inventory reports, reconciling stock discrepancies, and managing reimbursement cases for lost or damaged inventory.
• Assist in generating inbound plans to Amazon and 3PL warehouses.
• Oversee inbound shipments to Amazon and 3PL warehouses, ensuring accurate receiving and timely resolution of discrepancies.
• Assist in set up price discounts, promotions, and deal campaigns within Amazon Seller Central to support sales objectives.
• Review and validate fulfillment orders, ensuring smooth processing and timely customer deliveries.
• Verify stock movements across 3PL warehouses and align with internal records to maintain accuracy.
• Coordinate with 3PL providers to submit, track, and resolve claims related to shipment issues, ensuring accountability and timely recovery.
• Investigate and resolve operational exceptions including lost packages, damaged shipments, and billing discrepancies, minimizing financial and service impacts.
• Generate and maintain regular operational reports on inventory health, reconciliation progress, fulfillment accuracy, and promotional effectiveness.

Job Requirements:

• Bachelor's degree in business, supply chain, e-commerce, or related discipline.
• Minimum 1 year of experience in e-commerce operations or in a related field.
• Solid understanding of Amazon FBA workflows, including inbound shipments, reconciliation, and case management, will be advantageous.
• Familiarity with Amazon Seller Central/FBA workflows (inbound shipments, inventory reconciliation) is a plus; training will be provided.
• Exposure to working with 3PL partners, carriers, warehouse operations, or inventory tracking systems is a plus.
• Proficiency in Excel/Google Sheets and ability to interpret inventory and sales reports.
• Proficiency in Mandarin/Chinese (spoken and written) to communicate effectively with Chinese-speaking associates and partners.
• Effective communication skills to work with internal teams and external partners.
• Strong organizational skills and attention to detail.

Our client is a global conglomerate renowned for its diverse range of consumer electronics products including smartphones, TVs, home appliances, semiconductors, and more. Renowned for its pioneering spirit, the company is synonymous with innovation, recognized for its avant-garde technologies and exceptional designs.

Job Purpose

Ensuring smooth operations across various departments, particularly Estore trade-in programme

Roles & Responsibilities

• Trade-In Program Management: Oversee daily operations of the trade-in program, ensuring seamless processing from initiation to completion.
• Data Compilation & Analysis: Gather and consolidate files from multiple sources; clean and analyze basic datasets to extract insights and trends related to trade-in performance.
• Stakeholder Coordination: Act as the liaison between internal teams (e.g., marketing, warehouse, finance) and external partners to ensure smooth execution of trade-in campaigns and timely issue resolution.
• Operational Reporting: Generate and maintain accurate records, reports, and dashboards to track program KPIs and operational metrics.
• Process Optimization: Identify operational gaps and suggest improvements for more efficient trade-in workflows. ·
• Documentation & Compliance: Maintain meticulous records, SOPs, and audit trails to ensure compliance with internal policies and data accuracy.

Requirements

• Diploma or Degree in Business, Operations, or related discipline
• Min 2 - 3 years experience in ecommerce operations or simiar coordination role
• Proficient in Microsoft Excel (e.g., VLOOKUP, PivotTables, basic formulas)
• Proficient in Microsoft Powerpoint (visualizing basic data and presentations)
• Comfortable working with and interpreting datasets

Other Information

• Salary up to $5500, dependent on experience
• Nearest MRT: Pasir Panjang
• Please note that this is a 1-year contract
• Availability to start immediately is a plus

Carin Sim

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

About Melashoppe

Melashoppe is a growing consumer electronics retailer in Singapore.

We specialise in smart devices such as phones, smartwatches, and tablets , and strive to provide an all-around experience, from finding the product which best suits our customers' needs to delivering outstanding after-sales service.

We're looking to expand our reach & product range — including launching Typecase , a new premium iPad accessories brand we're bringing into Singapore.

Join our small, passionate team where your ideas matter, and you'll play a direct role in shaping our next stage of growth.

What You'll Be Involved In

1. Operations & E-commerce

• Support daily order processing, stock updates, and logistics coordination

• Creating product listings on our website and online marketplaces

• Manage and respond to customer enquiries

2. Marketing & Brand Development

- Assist in planning and executing product launches

• Create marketing & social media content

• Conduct competitor and market research

3. Projects & Business Expansion

• Contribute ideas to improve operations and brand presence

• Website enhancement

• New opportunities and partnerships

What We Are Looking For

• Fresh grads, poly grads, or candidates with relevant work experience welcome

• Able to work on weekends

• Proficient in spoken and written English

• Interest in tech, gadgets, business, or e-commerce

• Strong attention to detail and a proactive, problem-solving mindset

• Independent yet collaborative — we work as a tight-knit team

• Comfortable with tools like Excel/Sheets, Canva, and e-commerce platforms

What We Offer

• 13th Month Bonus (AWS) + Performance Bonus annually (based on company and individual performance)

• Friendly and supportive work environment

• Opportunities to grow and contribute meaningfully to the company's success

Job Type: Permanent, Full-Time

Work Days: 5-day work week

Working Hours: 11am-8pm

Salary: SGD 3,200 – 3,800/month

Work Location: 71 Lorong 23 Geylang, #03-21, Singapore mins walk from Aljunied MRT)

About Melashoppe
Melashoppe is a growing consumer electronics retailer in Singapore.
We specialise in smart devices such as
phones, smartwatches, and tablets , and strive to provide an all-around experience, from finding the product which best suits our customers' needs to delivering outstanding after-sales service.
We’re looking to expand our reach & product range — including launching
Typecase , a new premium iPad accessories brand we’re bringing into Singapore.
Join our small, passionate team where your ideas matter, and you’ll play a direct role in shaping our next stage of growth.
Operations & E-commerce
Support daily order processing, stock updates, and logistics coordination
Creating product listings on our website and online marketplaces
Manage and respond to customer enquiries
Marketing & Brand Development
Assist in planning and executing product launches
Create marketing & social media content
Conduct competitor and market research
Projects & Business Expansion
Contribute ideas to improve operations and brand presence
Website enhancement
New opportunities and partnerships
What We Are Looking For
Fresh grads, poly grads, or candidates with relevant work experience welcome
Able to work on weekends
Proficient in spoken and written English
Interest in tech, gadgets, business, or e-commerce
Strong attention to detail and a proactive, problem-solving mindset
Independent yet collaborative — we work as a tight-knit team!
Comfortable with tools like Excel/Sheets, Canva, and e-commerce platforms
What We Offer
13th Month Bonus (AWS) + Performance Bonus annually (based on company and individual performance)
Friendly and supportive work environment
Opportunities to grow and contribute meaningfully to the company’s success
Job Type:
Permanent, Full-Time
Work Days:
5-day work week
Working Hours:
11am-8pm
Salary:
SGD3,200 – 3,800/month
Work Location:
71 Lorong 23 Geylang, #03-21, Singapore (3-5 mins walk from Aljunied MRT)
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About Melashoppe

Melashoppe is a growing consumer electronics retailer in Singapore.

We specialise in smart devices such as phones, smartwatches, and tablets , and strive to provide an all-around experience, from finding the product which best suits our customers' needs to delivering outstanding after-sales service.

We’re looking to expand our reach & product range — including launching Typecase , a new premium iPad accessories brand we’re bringing into Singapore.
Join our small, passionate team where your ideas matter, and you’ll play a direct role in shaping our next stage of growth.

What You'll Be Involved In

1. Operations & E-commerce

- Support daily order processing, stock updates, and logistics coordination

- Creating product listings on our website and online marketplaces

- Manage and respond to customer enquiries

2. Marketing & Brand Development

- Assist in planning and executing product launches

- Create marketing & social media content

- Conduct competitor and market research

3. Projects & Business Expansion

- Contribute ideas to improve operations and brand presence

- Website enhancement

- New opportunities and partnerships

What We Are Looking For

- Fresh grads, poly grads, or candidates with relevant work experience welcome

- Able to work on weekends

- Proficient in spoken and written English

- Interest in tech, gadgets, business, or e-commerce

- Strong attention to detail and a proactive, problem-solving mindset

- Independent yet collaborative — we work as a tight-knit team!

- Comfortable with tools like Excel/Sheets, Canva, and e-commerce platforms

What We Offer

- 13th Month Bonus (AWS) + Performance Bonus annually (based on company and individual performance)

- Friendly and supportive work environment

- Opportunities to grow and contribute meaningfully to the company’s success

Job Type: Permanent, Full-Time
Work Days: 5-day work week

Working Hours: 11am-8pm
Salary: SGD 3,200 – 3,800/month
Work Location: 71 Lorong 23 Geylang, #03-21, Singapore (3-5 mins walk from Aljunied MRT)

Le Petit Society is a renowned baby and kids clothing brand dedicated to delivering high-quality, sustainable products designed with children and families in mind. We are currently seeking a detail-oriented and organized Junior E-commerce Operations Executive to join our team and ensure the seamless execution of our brand promises and timely delivery of orders to our customers.

Responsibilities:

• Oversee the end-to-end e-commerce operations process, from order fulfillment to delivery, ensuring accuracy and efficiency at every stage.
• Collaborate with cross-functional teams, including logistics, customer service, and warehouse management, to coordinate order processing and shipping schedules.
• Monitor inventory levels and work closely with the procurement team to maintain optimal stock levels and prevent stockouts.
• Implement and maintain quality control procedures to ensure that all products meet our brand standards and customer expectations.
• Manage third-party logistics partners and shipping carriers to optimize shipping costs and delivery times.
• Handle customer inquiries and issues related to order fulfillment, shipping, and delivery, providing timely and effective resolution to ensure a positive customer experience.
• Continuously evaluate and improve e-commerce operations processes to streamline workflows, reduce costs, and enhance overall efficiency.

Requirements:

• 2+ years of experience in e-commerce operations, preferably in the retail or fashion industry.
• Strong understanding of order fulfillment processes, logistics, and inventory management.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Detail-oriented mindset with a focus on accuracy and quality control.
• Effective communication skills, both verbal and written.
• Proficiency in e-commerce platforms and order management systems.
• Familiarity with shipping carriers and logistics software is a plus.
• Ability to work independently as well as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a passionate and collaborative team in a dynamic and fast-growing company.
• Flexible working hours and remote work options.
• Employee discounts on Le Petit Society products.
• Professional development opportunities and career growth potential.

Work Schedule:

• Monday-Fridays 9am-6pm
• Saturdays 9am-1pm

If you are a motivated and detail-oriented professional with a passion for e-commerce operations and ensuring customer satisfaction, we want to hear from you Please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for the role to

Le Petit Society is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Overview:

As a Regional Digital professional, you will oversee major online sales channels across marketplaces (e.g., Shopee, Lazada, Tokopedia, TikTok). Ensure product listings, inventory, and content are accurate, engaging, and updated across all platforms.

You will plan and execute regional online campaigns such as mega sale events and product launches. Collaborate with local country teams to roll out campaigns and new products aligned with regional marketing strategies. Partner with the marketing team to deliver impactful campaign materials and content.

Key Responsibilities:

• Monitor and analyse key KPIs including traffic, conversion rates, sales, ROAS, and acquisition metrics.
• Develop e-commerce dashboards and performance reports with actionable insights for continuous improvement.
• Identify new growth opportunities through data analysis and competitive benchmarking.

Stakeholder Coordination:

Partner closely with regional and local teams to enhance brand and product visibility across e-commerce platforms. Lead monthly performance reviews and address operational challenges with stakeholders. Align e-commerce strategies with overall regional business goals.

Requirements:

Bachelor's degree in Marketing, Business, E-Commerce, or a related field.

3–5 years of experience in e-commerce, preferably handling multi-country operations in Southeast Asia.

Demonstrated success in online sales growth, marketplace management, and campaign execution.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Tell Employers what skills you have:

Market Research

Budgets

Advertising

E-commerce expertise

E-commerce

Social Media

Content Management

Marketing

Digital Marketing

Copywriting

E-commerce SEO

Facebook

SEO

Digital Marketing Management

Business Requirements

Brand Awareness

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).
Manager, Regional E-commerce Operations
As the Manager, E-commerce Operations, you will report to the Regional Director of Digital Onsite Experience and will lead Sephora’s APAC E-commerce platform operation team, ensuring exceptional platform efficiency and operation excellence to support elevated customer experience and business growth. This role is ideal for a growth-oriented and data-driven professional, who is passionate about E-commerce platform growth.
You will shine here if you enjoy.
E-commerce Platform Funnel Efficiency Ownership
Driving E-commerce platform end-to-end funnel efficiency with overall onsite assets strategy and uplift plan, working closely with Stakeholder and Market Teams
Identifying opportunities to improve platform funnel efficiency, proposing and driving the uplift action plan through agile way of working with other regional teams
Partnering with Product / Tech / Data Team to prioritize and implement tools and features that are essential to drive funnel efficiency
Working with the Analytics Team to establish a robust measurement framework; monitoring onsite data performance across markets, tracking KPIs, and implementing optimization actions as needed
Conducting onsite performance reviews with countries, sharing best practices and following up on action plans
Collaborating with Campaign, Merchandising, Marketing and Supply Chain teams to create & optimize compelling campaigns that delight and excite our customers
Leading and growing a high-performing E-commerce operation team, fostering a data-driven and excellence-oriented mindset
Building team capabilities in optimizing homepage / landing page assets, conversion funnels, and campaign execution to enhance user experience and engagement
Overseeing day-to-day platform back-end operation activities; leveraging tools and automation to streamline and improve operational processes; developing operation guidelines, process SOPs, checklists and playbooks to share with markets
Working closely with BPO vendor team on day-to-day operation activities, monitoring work deliverable quality and SLAs, establishing process governance and resolving escalations timely
Cultivating a data-driven approach within the platform operation team to innovate and continuously improve ways of working with key stakeholders
Tech Feature Requirements and Prioritization
Identifying and recommending product / tech requirements to drive onsite funnel and operation efficiency
Providing business insights to support requirements prioritization and influence the tech roadmap, ensuring alignment with strategic goals
Developing and implementing best practices for feature utilization with markets
Maximizing ROI on digital tools and technologies, including newly launched and existing tech features
Supporting POC, Pilot and A/B testing initiatives to measure feature performance and provide feedback for enhancement plans
We would love to hear from you if you are/have.
Proven 8-10 years of experience in E-commerce operation roles within a fast-paced, consumer-facing environment
Familiar with front-end E-commerce channel management and back-end E-commerce operations process
Excellent strategic thinking, business acumen and data analysis skills with a track record in delivering business growth
Experienced team leader (with a minimum of 3 years in a team leadership role) with good stakeholder management skills
Proactive, resilient and agile in driving digital transformation and innovation
Here, you will find:
Community
, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
Culture of empowerment, learning & growth,
that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings fulfilment,
from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart.
Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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