159 E Commerce Operations jobs in Singapore

Basic: $3,400

9pm to 6am, 5.5 days, Sat OFF day, OT available

Job Description:

We are seeking a detail-oriented and results-driven E-commerce Operations Supervisor to oversee day-to-day online business operations. The ideal candidate will have strong expertise in Unicommerce, Shopify, and EasyRoutes, ensuring smooth order management, fulfillment, logistics coordination, and customer experience. You will be responsible for supervising the operations team, streamlining workflows, and driving operational efficiency across multiple e-commerce channels.

Key Responsibilities

Order & Inventory Management

• Oversee end-to-end order processing using Unicommerce OMS and ensure timely order dispatch.
• Manage inventory synchronization across multiple sales channels (Shopify, marketplaces, etc.).
  Monitor stock levels, coordinate replenishments, and minimize stock-outs or overselling.

Platform & Tools Expertise

• Ensure smooth functioning of Shopify storefront including product uploads, pricing updates, discount campaigns, and catalog management.
• Leverage EasyRoutes for effective last-mile delivery tracking, scheduling, and exception handling.
• Integrate and troubleshoot technical issues between platforms to maintain uninterrupted operations.

Team Supervision & Process Management

• Lead and supervise the operations support team handling order fulfillment, returns, and customer escalations.
• Develop and implement SOPs to streamline e-commerce workflows.
• Monitor KPIs such as fulfillment rate, delivery TAT, order accuracy, and return ratios.

Logistics & Vendor Coordination

• Work closely with courier partners and 3PL vendors to ensure cost-effective and timely delivery.
• Handle escalations with logistics partners and resolve shipment/delivery issues promptly.

Reporting & Analysis

• Prepare daily/weekly/monthly reports on orders, returns, cancellations, and operational efficiency.
• Analyze operational data to identify bottlenecks and recommend process improvements.
• Track performance metrics and present insights to management for decision-making.

Key Requirements

• Proven experience (3 years) in e-commerce operations with hands-on expertise in Unicommerce, Shopify, and EasyRoutes .
• Strong understanding of order management systems (OMS), inventory management, and multi-channel sales operations.
• Knowledge of logistics workflows, shipping integrations, and last-mile delivery processes.
• Team management and leadership experience.
• Strong analytical, problem-solving, and reporting skills.
• Ability to work in a fast-paced environment with attention to detail and accuracy.

Preferred Skills

• Experience with marketplace integrations (Amazon, Lazada, Shopee, etc.).
• Strong Excel/Google Sheets skills for reporting and analysis.
• Basic knowledge of API integrations, webhooks, or e-commerce app ecosystems.

The E-commerce Operations Director is responsible for leading and optimizing the entire e-commerce operational ecosystem—from order management and fulfillment to customer service, logistics, and platform performance. This role ensures operational excellence, cost-efficiency, and a seamless customer experience across all digital sales channels.

• Develop and implement scalable e-commerce operations strategies to support growth and customer satisfaction.
• Oversee the full order lifecycle, including processing, fulfillment, shipping, and returns.
• Align operational objectives with business goals and evolving market trends.

• Manage warehousing, inventory control, and last-mile delivery operations.
• Work with third-party logistics (3PL) providers to optimize service levels and cost.
• Ensure timely, accurate, and cost-effective fulfillment of customer orders.

• Collaborate with tech and product teams to enhance platform features, backend workflows, and integrations (e.g., ERP, WMS, OMS).
• Streamline operational processes using automation, analytics, and continuous improvement methodologies (Lean/Six Sigma a plus).
• Oversee catalog management, pricing operations, and merchandising logistics.

• Ensure a high standard of post-purchase experience, including delivery, customer support, and returns handling.
• Implement systems and policies that enhance service levels and resolve operational pain points.
• Analyze feedback and service data to identify and eliminate root causes of friction.

• Lead and develop teams across operations, fulfillment, and customer service.
• Foster a culture of accountability, innovation, and excellence.
• Partner with marketing, finance, product, and tech teams to drive efficiency and collaboration.

• Define and track KPIs such as order accuracy, delivery lead time, fulfillment cost, and customer satisfaction.
• Analyze data to identify bottlenecks, forecast demand, and inform resource planning.
• Present regular operational updates and improvement proposals to senior leadership.

• Bachelor's degree in Business, Supply Chain, Operations Management, or related field (MBA preferred).
• 8–12+ years of progressive experience in e-commerce, logistics, or operations management.
• Proven track record of leading operational teams in high-growth digital retail or omnichannel environments.
• Strong understanding of e-commerce platforms (e.g., Shopee, Lazada, Shopify, Magento), ERP/WMS/OMS systems, and logistics technologies.
• Data-driven, strategic thinker with excellent problem-solving and communication skills.
• Hands-on leadership style and a passion for continuous improvement.

We are looking for a detail-oriented E-commerce Operations Executive to manage and optimize our online store performance. The ideal candidate will be responsible for overseeing daily operations, improving sales strategies, and ensuring a seamless customer experience across various e-commerce platforms.

• Platform Management : Maintain and optimize product listings, pricing, and promotions across e-commerce platforms (e.g., Amazon, Shopify, Lazada, Tmall, etc.).
• Sales & Performance Analysis : Track sales metrics, conversion rates, and key performance indicators (KPIs) to identify opportunities for improvement.
• Campaign Execution : Coordinate and implement online marketing campaigns, discounts, and promotional activities to drive sales.
• Customer Experience : Monitor customer feedback, reviews, and inquiries, ensuring prompt responses and resolution of issues.
• Content Optimization : Enhance product descriptions, images, and keywords to improve search visibility and ranking.
• Collaboration : Work closely with marketing, product, and design teams to align e-commerce strategies with business goals.

• Experience in e-commerce operations, online sales, or digital marketing.
• Experience in design tools, like Photoshop or Canva
• Ability to multitask, manage deadlines, and work in a fast-paced environment.
• Excellent communication skills and a customer-centric mindset.
• Proficiency in English and Chinese is a plus (depending on market focus).

We're looking for a detail-oriented and proactive E-Commerce Operations Associate to support our Amazon and 3PL operations. You'll play a key role in keeping inventory accurate, ensuring smooth fulfillment, and supporting sales initiatives through Amazon Seller Central.

Key Responsibilities:

• Monitor and optimize inventory health by regularly reviewing inventory reports, reconciling stock discrepancies, and managing reimbursement cases for lost or damaged inventory.
• Assist in generating inbound plans to Amazon and 3PL warehouses.
• Oversee inbound shipments to Amazon and 3PL warehouses, ensuring accurate receiving and timely resolution of discrepancies.
• Assist in set up price discounts, promotions, and deal campaigns within Amazon Seller Central to support sales objectives.
• Review and validate fulfillment orders, ensuring smooth processing and timely customer deliveries.
• Verify stock movements across 3PL warehouses and align with internal records to maintain accuracy.
• Coordinate with 3PL providers to submit, track, and resolve claims related to shipment issues, ensuring accountability and timely recovery.
• Investigate and resolve operational exceptions including lost packages, damaged shipments, and billing discrepancies, minimizing financial and service impacts.
• Generate and maintain regular operational reports on inventory health, reconciliation progress, fulfillment accuracy, and promotional effectiveness.

Job Requirements:

• Bachelor's degree in business, supply chain, e-commerce, or related discipline.
• Minimum 1 year of experience in e-commerce operations or in a related field.
• Solid understanding of Amazon FBA workflows, including inbound shipments, reconciliation, and case management, will be advantageous.
• Familiarity with Amazon Seller Central/FBA workflows (inbound shipments, inventory reconciliation) is a plus; training will be provided.
• Exposure to working with 3PL partners, carriers, warehouse operations, or inventory tracking systems is a plus.
• Proficiency in Excel/Google Sheets and ability to interpret inventory and sales reports.
• Proficiency in Mandarin/Chinese (spoken and written) to communicate effectively with Chinese-speaking associates and partners.
• Effective communication skills to work with internal teams and external partners.
• Strong organizational skills and attention to detail.

Our client is a global conglomerate renowned for its diverse range of consumer electronics products including smartphones, TVs, home appliances, semiconductors, and more. Renowned for its pioneering spirit, the company is synonymous with innovation, recognized for its avant-garde technologies and exceptional designs.

Job Purpose

Ensuring smooth operations across various departments, particularly Estore trade-in programme

Roles & Responsibilities

• Trade-In Program Management: Oversee daily operations of the trade-in program, ensuring seamless processing from initiation to completion.
• Data Compilation & Analysis: Gather and consolidate files from multiple sources; clean and analyze basic datasets to extract insights and trends related to trade-in performance.
• Stakeholder Coordination: Act as the liaison between internal teams (e.g., marketing, warehouse, finance) and external partners to ensure smooth execution of trade-in campaigns and timely issue resolution.
• Operational Reporting: Generate and maintain accurate records, reports, and dashboards to track program KPIs and operational metrics.
• Process Optimization: Identify operational gaps and suggest improvements for more efficient trade-in workflows. ·
• Documentation & Compliance: Maintain meticulous records, SOPs, and audit trails to ensure compliance with internal policies and data accuracy.

Requirements

• Diploma or Degree in Business, Operations, or related discipline
• Min 2 - 3 years experience in ecommerce operations or simiar coordination role
• Proficient in Microsoft Excel (e.g., VLOOKUP, PivotTables, basic formulas)
• Proficient in Microsoft Powerpoint (visualizing basic data and presentations)
• Comfortable working with and interpreting datasets

Other Information

• Salary up to $5500, dependent on experience
• Nearest MRT: Pasir Panjang
• Please note that this is a 1-year contract
• Availability to start immediately is a plus

Carin Sim

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

As an E-commerce Operations Specialist, you will play a pivotal role in coordinating and executing merchandise planning, procurement, and inventory management activities.

• Purchase Order Planning
• Product Launches and Stock Distribution
• Retail Price Management
• Inventory Management
• Sales Analysis and Reporting
• Visual Merchandising Support
• Merchandising Coordination
• Market Research and Competitor Analysis

To succeed in this role, candidates should possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. A diploma in a relevant field is required, along with hard work, responsibility, and a pleasant personality. Fashion sense and a love for adventure are also highly valued as a team player.

We are seeking a highly skilled and organized professional to fill the role of E-commerce Operations Specialist. This individual will be responsible for managing online orders, processing and fulfilling customer requests, and maintaining accurate inventory levels.

• Manage and process online orders efficiently
• Pick items from inventory according to orders
• Pack products safely and prepare for delivery
• Track and update stock levels in the system

This is an exciting opportunity for someone who enjoys working with e-commerce platforms and has experience in order fulfillment and inventory management. The ideal candidate will have excellent communication skills, be highly organized, and able to work accurately under pressure.

The successful candidate will be responsible for:

• Processing and fulfilling online orders in a timely manner
• Maintaining accurate inventory levels through regular counting and tracking
• Picking and packing products safely and securely
• Communicating effectively with customers regarding order status and any issues that may arise

To be considered for this role, you will need:

• Excellent communication and organizational skills
• Experience in e-commerce platforms and order fulfillment
• Accuracy and attention to detail when processing orders
• Able to work accurately under pressure and meet deadlines

As an employee of our organization, you can expect:

• A competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment

We are seeking a highly skilled and experienced E Commerce Operations professional to join our team. As an E Commerce Assistant, you will be responsible for processing orders on e-commerce platforms, responding to customer inquiries in a timely manner, and assisting the trade executive with sales orders, purchase orders, delivery orders, and other administrative tasks.

The ideal candidate will have at least 2 years of experience in Food Industry market development or digital marketing, with a strong understanding of order processing and customer service principles. They will also possess excellent communication skills, attention to detail, and the ability to work well under pressure.

Key Responsibilities:

• Process orders on e-commerce platforms
• Respond to customer inquiries and complaints
• Assist trade executive with sales orders, purchase orders, delivery orders, and other administrative tasks
• Coordinate delivery services
• Achieve sales targets for e-commerce platforms

• Professional qualification in Sales & Marketing / Business Development or related field
• At least 2 years' experience in Food Industry market development or digital marketing
• BASIC KNOWLEDGE OF ADOBE ILLUSTRATOR OR PHOTOSHOP AND EXCEL PIVOT TABLE IS AN ADVANTAGE
• Positive attitude and proactive approach

We offer a competitive salary based on experience, a supportive and collaborative team environment, opportunities for professional growth and development, and a 5.5-day work week. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We are seeking a seasoned Senior E-commerce Operations Specialist to join our team. This is an excellent opportunity for a highly motivated and experienced professional to take on a leadership role in managing e-commerce operations across multiple brands.

• Develop and implement multi-brand strategies aligned to company goals, ensuring seamless integration with marketing and sales teams.
• Oversee daily store operations for each brand across various online platforms, maintaining accurate and attractive product listings, updated stock availability, and competitive pricing strategies.

• Plan and execute promotional calendars for each brand in collaboration with marketing and sales teams, driving revenue growth and enhancing customer experience.
• Negotiate with platform representatives for brand-specific features and marketing opportunities, fostering strong relationships and identifying new business potential.

• Monitor and analyze brand-specific KPIs, providing actionable insights to inform data-driven decisions and drive business growth.
• Optimize listings, ad placements, and campaign effectiveness per brand, ensuring maximum ROI and continuous improvement.

• Work closely with internal brand managers, graphic designers, content teams, and logistics coordinators to ensure seamless collaboration and effective communication.
• Manage junior e-commerce executives or outsourced support handling operations or chat responses, providing guidance and mentorship to enhance their skills and knowledge.

• Coordinate with warehouse and logistics teams to manage inbound and outbound stock for multiple brands, ensuring timely and cost-effective delivery.
• Forecast demand per brand and plan stock transfers to ensure healthy availability, minimizing stockouts and overstocking.

• Support brand development goals, including market penetration and pricing strategies, driving revenue growth and expanding market share.
• Recommend new product introductions or platform expansions based on market demand and sales insights, staying ahead of the competition and capitalizing on emerging trends.

Bachelor's degree in Business Administration or related field. Minimum 3-5 years of experience in managing e-commerce operations, preferably across multiple brands. Excellent analytical and problem-solving skills, with a proven track record of driving business growth and improving operational efficiency.