171 Document Management Specialist jobs in Singapore

Job Description

• Perform complex, sensitive and high risk document processing activities related to account opening and maintenance, credit card operations, police orders, hold code instructions, CAD support, and regulatory/legal requests, ensuring accuracy and compliance.
• Act as Subject Matter Expert (SME) to provide guidance on designated operational areas, support junior team members, and clarify procedural issues to uphold consistency and quality standards.
• Manage exceptions and escalations, e.g., validate exception reports, conduct root cause analysis, and escalate systemic issues or control lapses to management for timely resolution and risk mitigation.
• Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
• Lead the control and reconciliation of operational reports and tasks (e.g daily stats, hold code actions, returned customer letters, End of Day and Start of Day reconciliation.
• Collaborate with external vendors (e.g., Iron Mountain, Toppan, Secura) to ensure service level agreement (SLA) compliance, resolve issues, and verify the quality of outsourced deliverables.
• Monitor adherence to standard operating procedures (SOPs) and perform quality checks on completed tasks to ensure alignment with internal risk frameworks and regulatory policies.
• Identify opportunities to enhance daily workflows, recommend updates to procedures, templates, or controls, and contribute to continuous improvement initiatives.
  Act as backup coverage for the Team Lead and support ad-hoc reporting or project assignments as needed, contributing to team resilience and operational continuity.

Requirement

• Diploma and/or Bachelor's degree in Business Administration, Operations Management, or any related field
• At least 3 years of experience in banking operations, with hands-on exposure to account servicing
• At least 1 year of relevant experience in driving productivity, system/platform efficiency and/or optimisation
• Proven track record in reconciling operational data, reviewing exception reports and implementing relevant control measures
• Strong knowledge of Banking Operation, document workflows, and regulatory processing (e.g. police orders, freezing orders
• Strong analytical skills with the ability to reconcile operational data, review exception reports, and implement effective control measures to ensure process integrity
• Proficient in conducting root cause analysis, reconciling reports, and independently managing operational exceptions with minimal supervision
• Good working knowledge of MAS Outsourcing Guidelines and internal audit standards, supporting compliance and audit readiness
• Skilled in Microsoft Office applications, particularly Excel, with experience in reporting tools such as pivot tables, reconciliation sheets, and trend analysis
• High attention to detail with a strong ability to identify discrepancies and ensure accuracy across routine and complex tasks
• Effective verbal and written communication abilities to engage with internal stakeholders, external vendors, and regulatory bodies professionally

Responsibilities
JOB DESCRIPTION
Job Description

• Perform complex, sensitive and high risk document processing activities related to account opening and maintenance, credit card operations, police orders, hold code instructions, CAD support, and regulatory/legal requests, ensuring accuracy and compliance.
• Act as Subject Matter Expert (SME) to provide guidance on designated operational areas, support junior team members, and clarify procedural issues to uphold consistency and quality standards.
• Manage exceptions and escalations, e.g., validate exception reports, conduct root cause analysis, and escalate systemic issues or control lapses to management for timely resolution and risk mitigation.
• Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
• Lead the control and reconciliation of operational reports and tasks (e.g daily stats, hold code actions, returned customer letters, End of Day and Start of Day reconciliation.
• Collaborate with external vendors (e.g., Iron Mountain, Toppan, Secura) to ensure service level agreement (SLA) compliance, resolve issues, and verify the quality of outsourced deliverables.
• Monitor adherence to standard operating procedures (SOPs) and perform quality checks on completed tasks to ensure alignment with internal risk frameworks and regulatory policies.
• Identify opportunities to enhance daily workflows, recommend updates to procedures, templates, or controls, and contribute to continuous improvement initiatives.
• Act as backup coverage for the Team Lead and support ad-hoc reporting or project assignments as needed, contributing to team resilience and operational continuity.

Requirement

• Diploma in Business Administration, Operations Management, or any related field
• At least 2 years of experience in banking operations, with hands-on exposure to account servicing (ie.account opening/ account maintenance)
• At least 1 year of relevant experience in driving productivity, system/platform efficiency and/or optimisation
• Proven track record in reconciling operational data, reviewing exception reports and implementing relevant control measures
• Strong knowledge of Banking Operation, document workflows, and regulatory processing (e.g. police orders, freezing orders
• Strong analytical skills with the ability to reconcile operational data, review exception reports, and implement effective control measures to ensure process integrity
• Proficient in conducting root cause analysis, reconciling reports, and independently managing operational exceptions with minimal supervision
• Good working knowledge of MAS Outsourcing Guidelines and internal audit standards, supporting compliance and audit readiness
• Skilled in Microsoft Office applications, particularly Excel, with experience in reporting tools such as pivot tables, reconciliation sheets, and trend analysis
• High attention to detail with a strong ability to identify discrepancies and ensure accuracy across routine and complex tasks
• Effective verbal and written communication abilities to engage with internal stakeholders, external vendors, and regulatory bodies professionally

This is a 1-year contract role and can be considered for renewal or conversion upon completion of the contract.

Responsibilities

• Perform complex, sensitive and high risk document processing activities related to account opening and maintenance, credit card operations, police orders, hold code instructions, CAD support, and regulatory/legal requests, ensuring accuracy and compliance.
• Act as Subject Matter Expert (SME) to provide guidance on designated operational areas, support junior team members, and clarify procedural issues to uphold consistency and quality standards.
• Manage exceptions and escalations, e.g., validate exception reports, conduct root cause analysis, and escalate systemic issues or control lapses to management for timely resolution and risk mitigation.
• Support regulatory and audit requirements, e.g., prepare documentation, evidence logs, and remediation reports for internal audits and regulatory exercises, ensuring readiness and transparency.
• Lead the control and reconciliation of operational reports and tasks (e.g daily stats, hold code actions, returned customer letters, End of Day and Start of Day reconciliation.
• Collaborate with external vendors (e.g., Iron Mountain, Toppan, Secura) to ensure service level agreement (SLA) compliance, resolve issues, and verify the quality of outsourced deliverables.
• Monitor adherence to standard operating procedures (SOPs) and perform quality checks on completed tasks to ensure alignment with internal risk frameworks and regulatory policies.
• Identify opportunities to enhance daily workflows, recommend updates to procedures, templates, or controls, and contribute to continuous improvement initiatives.
• Act as backup coverage for the Team Lead and support ad-hoc reporting or project assignments as needed, contributing to team resilience and operational continuity.

Requirement

• Diploma and/or Bachelor's degree in Business Administration, Operations Management, or any related field
• At least 3 years of experience in banking operations, with hands-on exposure to account servicing
• At least 1 year of relevant experience in driving productivity, system/platform efficiency and/or optimisation
• Proven track record in reconciling operational data, reviewing exception reports and implementing relevant control measures
• Strong knowledge of Banking Operation, document workflows, and regulatory processing (e.g. police orders, freezing orders
• Strong analytical skills with the ability to reconcile operational data, review exception reports, and implement effective control measures to ensure process integrity
• Proficient in conducting root cause analysis, reconciling reports, and independently managing operational exceptions with minimal supervision
• Good working knowledge of MAS Outsourcing Guidelines and internal audit standards, supporting compliance and audit readiness
• Skilled in Microsoft Office applications, particularly Excel, with experience in reporting tools such as pivot tables, reconciliation sheets, and trend analysis
• High attention to detail with a strong ability to identify discrepancies and ensure accuracy across routine and complex tasks
• Effective verbal and written communication abilities to engage with internal stakeholders, external vendors, and regulatory bodies professionally
• Demonstrate leadership qualities through peer coaching and guidance of junior team members, fostering team development and operational excellence

This is a 1-year contract role and can be considered for renewal or conversion upon completion of the contract.

Contract Duration - 12 months

Working hours: Normal Office hours

Working Location - Changi Business Park

Responsibilities

• Performing Customer Data Management in SAP
• Drive process improvements and system efficiency enhancements
• Being an active part of,

o  Processing Customer Data within SAP - MDG following set standards and

procedures and within established Service Level Agreements (SLAs)

o  Troubleshooting, and resolving any discrepancies in Customer Master

information between source systems and the Hub

o  Actively engaging with Cross Functional Business, and IT teams to resolve

Customer Data Management issues

o  Generating Reports and Quality Metrics

Requirements

• Diploma/Degree in Business Administration/Statistics or any discipline
• Min 1 year of experience in managing cross-functional internal customers, with specific experience in utilizing various information management tools
• Have strong analytical skills with ability to learn new technical and non technical processes
• Working knowledge of PowerBI, Tableau, or RPA
• Research or Data Management experience is an advantage
• Added advantage would be if you had hands-on experiences using SAP

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform -

PERSOL Singapore Pte Ltd 
• RCB No E 
• EA License No. 01C4394
• Registration No. R MayThinKyu)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at  You acknowledge that you have read, understood, and agree with the Privacy Policy.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society. For more information on Singapore University of Social Sciences, please visit

The Manager, Data Management, is responsible for ensuring the quality, integrity, and consistency of metadata across the university's data warehouse and other operational systems. This role involves collaborating with various stakeholders to establish and implement metadata standards, support data governance initiatives and provide training to end-users. Additionally, the Manager will assist in managing data protection and ensuring compliance with the Personal Data Protection Act (PDPA). The Manager will also serve as a primary point of contact for external data inquiries and requests as well as, coordinating with government agencies.

Key Responsibilities

• Metadata Management: Maintain and update metadata across all data systems to ensure consistency, integrity, and quality.
• Standard Implementation: Work with departments to define and enforce metadata standards and best practices.
• Data Governance Support: Contribute to data governance initiatives, supporting the development and enforcement of policies and procedures.
• Data Protection and PDPA Compliance: Assist in managing data protection practices to comply with PDPA regulations, ensuring sensitive data is handled securely and responsibly.
• Stakeholder Collaboration: Serve as the primary contact for external data requests and inquiries, managing relationships with regulatory entities.
• Training and Support: Provide guidance and training to end-users on data management practices, promoting adherence to governance standards.
• Data Quality Assurance: Oversee data quality monitoring processes, identifying and resolving data integrity issues across the university's data systems.

• Bachelor's degree in Information Management, Data Science, Business, or a related field.
• Minimum 2 years of experience in data management, metadata management, or related fields.
• Strong understanding of data governance, metadata standards, and quality assurance principles.
• Proficiency in data governance tools, metadata management solutions, and data quality software.
• Excellent communication skills for stakeholder management and cross-functional collaboration.

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

• Support Wave 2 (APAC) project from a data conversion perspective.
• Responsible for helping the regions extract and transform their legacy data into Workday EIBs- as well as reviewing data for general conformity and alignment to Workday configuration.
• Play a role in data validation as well

Data Management

• Develop and improve data reports
• Maintain accurate alumni engagement data (including by not limited event participation, CET, volunteerism) by working with other departments.
• Fulfil ad hoc data requests within specified deadlines, and update alumni LinkedIn profiles and notable alumni lists,
• Work with the team lead and senior executive on recruitment, training, and supervision of student helpers for Blackbaud CRM data updates.

Data & IT Project Management

• Collaborate with units to improve alumni-related IT services.
• Co-lead and coordinate data/IT projects, and manage technical aspects of the alumni portal. Work with internal and external stakeholders.

Operations & Coordination

• Guide and partner with the senior executive in ensuring CRM data accuracy and managing CRM access requests.
• Support data audits and ensure compliance with data privacy policies.
• Maintain and update standard operating procedures (SOPs)

Requirements:

• Bachelor's Degree in Information Systems/Technology, Data Analytics or other related fields.
• Advanced-level knowledge of Microsoft applications e.g. Excel, Word, PowerPoint.
• Knowledge and skills in data visualizations
• Familiarity with the Personal Data Protection Act (PDPA), data privacy and governance policies.
• Minimum 4-5 years' experience in data and database management, or customer or membership-type platforms/app or IT related-projects
• Experience in managing others e.g. junior staff will be advantageous.

Interested candidates, please email your resume to

Anna See Sing Yee

CEI Reg R

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Senior Data Management Professional - Data Engineering - Company Financials Markets, Singapore

Location

Singapore

Business Area

Data

Ref #

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes.

The Company Financials team provides our clients with fast and accurate market-moving data so they can stay on top of their game: broker estimates, financial filings, and any other dataset that is useful to understand financial performance in the markets. Our products run on intelligence and industry-specific insights provided by the industry teams. We combine financial modeling, industry expertise, data management, and technical skills to curate critical metrics and drive insights from our data.

We are dedicated to crafting a best-in-class financial analysis and modeling product while constantly looking to enhance and expand our existing offering through a deep understanding of the markets we operate in, the sectors we cover, and our clients current and future needs.

What's the role?

The Company Financials Markets team is looking for a Senior Data Management Professional who can combine deep subject matter expertise and advanced technical skills to own and develop data-driven strategies and workflows around exchanges and 3rd party data providers. You are expected to take advantage of these knowledge and skills to drive workflow strategies, deliver best-in-class user and technical workflows and better incorporate humans in the automation pipelines that eventually help shape and build fit-for-purpose Company Financials products. Coupled with good communication and stakeholder management skills, you will also be working very closely with partners across PD&T, including Product Managers, Engineering teams as well as other Company Financials Industries and Cross-function teams to meet the needs of our external and internal clients.

We'll trust you to:

• Develop data-driven strategies, balancing the best of Technical, Product, Financial and Market knowledge, and work with our engineering and product departments to craft solutions
• Own the reliable and efficient workflows around the exchanges and 3rd party data providers such as document acquisition and structured/unstructured contents processing, utilizing programming, machine learning and/or human-in-the-loop approaches.
• Analyze workflows to identify critical observability checkpoints to ensure delivery of the fit-for-purpose data on market basis; design and build efficient, maintainable and scalable solutions to facilitate monitoring, reporting and alerting across markets.
• Analyze market specific workstreams to identify opportunities for improvement and/or consolidation by leveraging technical knowledge of Bloomberg's proprietary or open-source stacks.
• Communicate and collaborate across team members and complementary teams including Engineering, Product, and Bloomberg Intelligence
• Develop interconnected data models that enable analysis across datasets and develop statistical analysis.

You'll need to have:

• A bachelor's degree or above in Statistics, Computer Science, Quantitative Finance, or other STEM related field or degree-equivalent qualifications
• Minimum 4+ years of experience in the financial/fintech services industry, including exchanges, market data providers or financial technology institutions, and/or a data engineering role or related fields such data quality, data modeling, or data architecture
• Experience working with Python in development or production environment
• Experience implementing high volume, low-latency ETL pipelines and proven track record of managing data lifecycle
• Familiarity with various databases, schemas, modeling, as well as structured and unstructured formats (PDF, HTML, XBRL, JSON, CSV etc.)
• Strong project management skills and ability to prioritize and adapt to tasks accordingly with a customer focused mentality
• Powerful collaboration skills to work across departments and regions, excellent written and verbal communication skills
• Demonstrated continuous career growth within an organization
• Excellent written and verbal communication skills in English

We would love to see:

• Advanced degree/Master's degree in a Finance or STEM subject and/or CFA designation (or working towards it)
• Experience in Bloomberg Company Financials products especially with specific market/exchange, Bloomberg Terminal fluency, and/or Bloomberg Data Workflows
• Familiarity with use cases of advanced statistical methods such as Machine Learning, Artificial Intelligence, and Natural language Processing
• Experience designing optimal database structures

If This Sounds Like You:

Apply today We'll reach out to discuss the next steps

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.

About the Role

We are looking for an experienced HR professional to lead a data management team and ensure smooth, accurate, and timely HR processes. This role involves overseeing HR data operations, improving processes, and partnering with various stakeholders to drive efficiency and enhance employee experience.

Key Responsibilities

• Lead and manage the HR data management team.
• Ensure SLAs and KPIs are consistently met and continuously improved.
• Act as a subject matter expert for HR data management processes and compliance.
• Collaborate with cross-functional teams, HRIS, and business partners to deliver seamless services.
• Review and streamline work processes to improve efficiency and employee experience.
• Support additional HR-related projects as assigned.

Requirements

• Minimum 3 years of HR experience, including at least 1 year in a supervisory role.
• Experience in payroll administration (healthcare sector experience is an advantage).
• Proficient in HR systems (SAP SuccessFactors) and MS Office (Excel & Word).
• Strong analytical skills with a keen eye for detail.
• Independent, proactive, and a strong problem-solver.
• Team player who thrives in a dynamic and fast-paced environment.

HOW TO APPLY:

Interested applicants, please send in your resume by clicking "Apply Now".

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice ). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Joyce Ng

Dynamic Human Capital Pte Ltd

EA Personnel No: R

EA License No: 12C6253