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Academic Operations Manager

This role involves overseeing the administration of academic operations for Higher Social Sciences (HSS) degree programmes. The successful candidate will be responsible for managing and executing day-to-day activities to ensure smooth programme delivery.

• Develop and implement operational strategies to enhance programme efficiency;


• Oversee exam administration and quality assurance processes;


• Provide administrative support for Clinical Practice Education matters;

The ideal candidate should possess strong organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously. A high level of attention to detail and excellent communication skills are also essential.

• Opportunity to work in a dynamic and collaborative environment;


• Professional development and growth opportunities;


• Competitive salary and benefits package.

As an Academic Operations Manager, you will play a crucial role in ensuring the success of our HSS degree programmes. If you have a passion for delivering exceptional academic experiences, we encourage you to apply for this exciting opportunity.

This is a senior role that will lead the recruitment and marketing teams to develop and implement comprehensive student recruitment strategies, enhance brand visibility, and drive student conversion rates.

The ideal candidate will have a bachelor's degree or above in marketing, education management, communications, or related fields, and at least 8 years of experience in marketing, sales, business development, or project management.

• To achieve enrolment KPIs and brand objectives, we are seeking a Director who can develop and implement comprehensive student recruitment strategies.
• We need someone to continuously refine recruitment models and marketing approaches in response to industry trends and competitive dynamics.
• This position involves leading and managing the recruitment and marketing teams, driving performance and execution excellence.
• Fostering effective cross-functional collaboration to ensure seamless integration between recruitment processes and marketing initiatives is essential.
• Overseeing omni-channel marketing efforts to enhance brand visibility and student conversion rates is crucial.

Suitable candidates should possess strong leadership skills, a proven track record of team management, and expertise in higher education, international education, or related industries.

A background in digital marketing, including proficiency in Chinese and English social media platforms, is highly desirable.

This is a challenging opportunity for an experienced marketer to take on a senior leadership position and drive business growth through strategic planning and execution.

The successful candidate will be responsible for developing and implementing comprehensive student recruitment strategies, enhancing brand visibility, and driving student conversion rates.

The ideal candidate will be a results-driven leader with excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

Develop and Implement Comprehensive Student Recruitment Strategies: The Director will be responsible for developing and implementing comprehensive student recruitment strategies to achieve enrolment KPIs and brand objectives.

Lead and Manage Recruitment and Marketing Teams: The successful candidate will lead and manage the recruitment and marketing teams, driving performance and execution excellence.

Drive Business Growth: The Director will be responsible for driving business growth through strategic planning and execution, and ensuring seamless integration between recruitment processes and marketing initiatives.

Education: A bachelor's degree or above in marketing, education management, communications, or related fields.

Experience: At least 8 years of experience in marketing, sales, business development, or project management.

Skills: Strong leadership skills, proven track record of team management, expertise in higher education, international education, or related industries, digital marketing, Chinese and English social media platforms.

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE 'O' Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 6:30pm or 9:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 3 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.

Seeking a technical professional to develop and execute the go-to-market strategy for Gemini in Higher Education.

This position involves designing solutions that integrate Gemini into existing infrastructure, promoting its capabilities to customers, and working closely with Product, Engineering, and Sales teams.

• Main Responsibilities:
• Develop solutions integrating Gemini into existing infrastructure.
• Promote Gemini's capabilities to customers through customer-facing meetings and events.
• Collaborate with cross-functional teams to gather feedback and stay informed about industry trends.
• Prepare compelling demonstrations of Gemini and address technical questions throughout the sales process.
• Take ownership of technical aspects of solutions including bid responses, product briefings, partner training, and proof-of-concept work.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in technical project management or customer-facing roles.
• 6 years of experience in technical sales, education technology, or related fields.

• Identify customer business and academic requirements to design and architect solutions that integrate Gemini into their existing infrastructure.
• Act as a technical advocate for Gemini, promoting its capabilities in customer-facing meetings, workshops, and public events.
• Work closely with our Product, Engineering, and Sales teams to provide customer feedback, influence the product roadmap, and stay ahead of industry trends.
• Prepare and present compelling demonstrations of Gemini, and address technical questions that arise throughout the sales and adoption process.
• Take responsibility for technical aspects of solutions to include activities such as bid responses, product and solution briefings, partner training, proof-of-concept work and the coordination of supporting technical resources.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.
• 6 years of experience in technical sales, education technology, or a related field.

• 5 years of experience in sales engineering/technical consultancy.
• Experience in architecting cloud-based analytics systems and dashboarding experiences.
• Experience with artificial intelligence, machine learning, or other transformative technologies.
• Experience supporting technology adoption and change-management initiatives with customers.
• Knowledge of web and related technologies (e.g., HTTP, APIs, XML/HTML), including a working knowledge of web application development and integration.
• Understanding of the Higher Education sector, including its issues and decision-making processes.

ChromeOS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.

As a Solutions Engineer for Google for Education, you will be at the forefront of managing the adoption of Gemini, our cutting-edge AI, within the Higher Education sector. You will be a key player in a dedicated team, responsible for developing and executing the technical go-to-market strategy for Gemini. Your primary objective will be to foster meaningful adoption that demonstrates the transformative value of Gemini for teaching, learning, and research within universities and colleges.

• Identify customer business and academic requirements to design and architect solutions that integrate Gemini into their existing infrastructure.
• Act as a technical advocate for Gemini, promoting its capabilities in customer-facing meetings, workshops, and public events.
• Work closely with our Product, Engineering, and Sales teams to provide customer feedback, influence the product roadmap, and stay ahead of industry trends.
• Prepare and present compelling demonstrations of Gemini, and address technical questions that arise throughout the sales and adoption process.
• Take responsibility for technical aspects of solutions to include activities such as bid responses, product and solution briefings, partner training, proof-of-concept work and the coordination of supporting technical resources.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.
• 6 years of experience in technical sales, education technology, or a related field.

• 5 years of experience in sales engineering/technical consultancy.
• Experience in architecting cloud-based analytics systems and dashboarding experiences.
• Experience with artificial intelligence, machine learning, or other transformative technologies.
• Experience supporting technology adoption and change-management initiatives with customers.
• Knowledge of web and related technologies (e.g., HTTP, APIs, XML/HTML), including a working knowledge of web application development and integration.
• Understanding of the Higher Education sector, including its issues and decision-making processes.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company.

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual and articulate with a strong command of spoken and written English.
• Proficient in MS Office applications with excellent keyboard skills.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast-paced environment.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Join a leading aviation MRO centre supporting world-class aircraft engines. Begin a rewarding aviation career through our structured 3- or 5-year traineeship, designed to provide comprehensive training, hands-on experience, and clear career progression opportunities.

• Gross salary up to $3,000+
• $250 fixed monthly shift allowance
• 9% salary increment upon completion of training
• Monthly guaranteed bonus
• Performance bonus
• Higher Education sponsored

• 4-day work week, 9-hour rotating shifts
  Morning Shift: 6:30am – 4:15pm
  Afternoon Shift: 4:00pm – 1:45am

Calshot Road (Islandwide transport provided )

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Lee Hui Zhen ( Hazel )
Registration No: R
EA License No: 06C2859 (MCI Career Services Pte Ltd)