4 Dnata jobs in Singapore
Airport Services Agent
Posted today
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Job title
Airport Services Agent - Singapore
Ref #
Location
Singapore - Singapore
Job family
Cargo & Airport Operations
- Closing date: 25-Sep-2025
About the role
We are recruiting for an Airport Services Agent based in Singapore.
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Role Accountabilities:
- Delivering the highest level of Customer Service at all customer touch points
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners' activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
- Checking entry requirements (visas, residence permits) are met
- Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
- Handling of company mail
- Performing pre- and post-flight administration duties
- Handling baggage claims
- Ensuring compliance with QR Safety and Security requirements.
- On Time Performance
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible
QualificationsTo be successful in this role you will need:
- High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
- Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
- Ability to work shifts, including weekends, is essential.
- You must also have the right to live and work in Singapore to be considered for this role.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Airport Customer Services
Posted today
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Job Description
Airport Customer Service | Up to $3,300 + Bonuses | $,000 Joining Bonus | Changi
Be the face of world-class service at Changi Airport
Up to 3,300 Monthly (Basic + Allowances + OT Paid)
5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
Training Provided | Career Growth in Aviation Industry
Location: Changi Airport
6 Days Work Week | Rotating Shifts
Your Role:
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
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Ng Der Min (Alex)
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AlwaysHired Pte Ltd
EA Licence No: 24C2293
Assistant Manager, Customer Experience, Airport Operations Services
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Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group
Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group
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We are looking for a highly motivated and experienced Manager to join our Customer Experience section as a key member of the Service Innovation team.
In this role, you will drive transformative service initiatives that elevate the experience of millions of Changi travellers each year. Reporting to the Team Lead of Service Innovation, you will work collaboratively with different stakeholders to shape and deliver innovative solutions that redefine airport service excellence across departure, arrival, and transit/ transfer processes.
You will lead the design and implementation of high-impact physical and digital initiatives, continuously exploring new ideas to meet evolving traveller needs and create a seamless, memorable Changi Experience.
The ideal candidate is passionate about aviation and customer-centric innovation, with an entrepreneurial mindset and a proven track record in product management that drives strategic business outcomes.
Your Role:
- Develop concepts of operations, define user stories, and scope business requirements for new service ideas.
- Lead end-to-end project delivery from exploration to deployment.
- Design and implement service products that deliver an intimate, interactive, and intuitive high-touch Changi Experience.
- Deploy solutions in live environments and manage change and adoption.
- Own the product roadmap and lifecycle of existing CX products to ensure continued relevance for Changi travellers.
- Conduct market research and analysis to identify demand and inspire product innovation.
- Collaborate with tech and business teams to optimise processes and approaches.
- Manage internal and external functional and development teams throughout product development and lifecycle phases.
Who you are:
- A bachelor’s degree or equivalent, preferably with at least 3 years of working experience. Degree in Business / Data Analytics / Economics / Information Technology / Engineering / Comms studies / Information Systems / Computer Science or a related field preferred
- Possess relevant experience in leading B2B and/or B2C application development projects (in digital product management or digital project management experience). Familiarity in modern Internet technologies and practices such as Agile development methodologies and Cloud application infrastructure.
- Confidence in managing ambiguity and ability to multi-task and thrive in a dynamic and fast paced environment, and the ability to put across sophisticated concepts simply and in an understandable manner.
- Demonstrate strong leadership and possessed good people management skills, and a good team player that is resourceful and able to work independently.
- Good written and verbal communication skills, with strong presentation and storytelling skills, and able to communicate with both technical and non-technical audiences.
If you are excited by the opportunity to shape the future of airport services and create exceptional customer experiences, we invite you to apply and be part of our journey to excellence.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Travel Arrangements
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#J-18808-LjbffrChangi Airport Lounge Agent (Guest Services)
Posted 11 days ago
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Job Description
Responsibilities:
- Greet guests warmly and assist with check-in procedures and lounge access eligibility.
- Attend to guests’ needs promptly and professionally, ensuring a high level of comfort and satisfaction.
- Handle special requests, guest feedback, and service recovery with discretion and efficiency.
- Provide attentive table service, including taking and serving orders, clearing tables, and resetting dining areas.
- Maintain familiarity with the lounge’s food and beverage offerings, including knowledge of ingredients, allergens, and dietary restrictions.
- Assist in food and beverage presentation and replenishment to ensure consistent quality.
Requirements:
- Outgoing personality
- Strong interpersonal and communication skills
- Service-oriented with a positive attitude and team spirit
- Comfortable working shift hours
Other information:
- Working location: Changi Airport Terminals
- Working hours: 6 days per week rotating shift including overnight
We regret that only shortlisted candidates will be notified.
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Mandy Lim
Recruit Fast Pte. Ltd. (EA License: 23C1828)
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