717 Director Of Facilities jobs in Singapore

To oversee the overall environmental maintenance of the venues, namely The Arts House (TAH), Victoria Theatre & Victoria Concert Hall (VTVCH) and Drama Centre (DC)

Job purpose

• Responsible for overall environmental/property maintenance in terms of general cleanliness, pest control, landscaping, waste disposal, MEP systems, minor upgrading/A&A works, facade cleaning, clock tower management and all ground operations.
• Support an effective customer service programme and safe environment for the tenants, customers and general public who come into the venues.
• Oversight responsibilities for operation of vendor services.
• Liaison with tenants, customers, government regulators and agencies and service vendors.

Duties and responsibilities

Facilities Management:

• Lead a team of facilities staff and in-house vendors on the day-to-day operations of the FM services for TAH, VTVCH & DC.
• Sourcing for quality contract environmental maintenance services contractors pertaining to cleaning, pest control, waste disposal, landscaping, grease desilting, MEP system etc. to ensure efficacy and cost effectiveness.
• Conduct regular on-site inspection with service vendors to ensure quality work/service deliverance.
• Schedule, plan, organize and manage staff responsible for maintenance, repair, and upkeep of buildings and facilities. Prioritize organizational needs, complaints, and work orders, coordinating with other departments to schedule a time frame for completion and scheduling work assignments.
• Conduct weekly review with in-house FM team members to ensure timely follow up to service requests, complaints and feedback.
• Manage and monitor custodial care of building, facilities, grounds and properties.
• Ensure compliance with applicable codes, laws, rules, regulations, standards, policies and procedures.
• To ensure that all safety procedures and regulations are complied with in all maintenance works.
• To ensure tenants comply with good practices & housekeeping standard of all tenancy areas, if any and whenever.
• To handle and monitor all tenant fitting out work and proper inspection carried out before /after renovation, if any and whenever.
• To call for quotations and tenders, recommend contractors and supervise contractors' work.
• To ensure all project work, tenders and renovations are being carried out in professional ways and with minimum disruption.
• Mentor and council subordinates on teamwork and work improvement.
• Prepare, complete and submit the various forms, reports, correspondence, purchase orders, budget documents, plans, records and presentations in a timely manner.
• Assist in Budgetary planning and control.

Security & Safety Management:

• Conduct periodical review and audit to security & safety measures for the venues.
• Conduct annual fire drills for tenants and staff.
• Setting up fire / floor warden team.
• Acts as Liaison Officer with the Singapore Civil Defense Force and other related agencies in relation to compliance issue.

Loading Bay Management & Old Parliament Lane (OPL)

• To ensure the most effective mode of operations for the proper functioning of the loading bay area within the limits.
• To work closely with the various authorities, when necessary, ie. URA, SLA, including other stakeholders ie. SSO, ACM, Architects, Contractors, Hirers, Suppliers and neighboring buildings within the vicinity (Parliament House & National Gallery of Singapore) in the management of OPL for daily operational matters and events.

Others

• To carry out and assume any other duties and responsibilities as and when assigned by the senior management.

Qualifications

Education

• Preferably with a Degree in Building Management/Mechanical Engineering/Electrical Engineering.

Experience

• At least 8 years relevant experience in Building Management, Building Maintenance or Facilities Management for a commercial/Institutional building.

Skills

• Proficiency in using and applying MS Office at work.
• Possess good communication, writing and interpersonal skills.
• Possess good organizational and leadership skills
• Able to work independently and effectively under pressure to meet tight deadlines.
• AutoCAD

Professional Certification

• Possessing a valid Fire Safety Manager Certificate.
• Certified Greenmark Manager (will be an advantage)

Working conditions

• Perform emergency call back duty

Physical requirements

None

Direct reports

• Assistant Manager, FM
• Executive, FM
• Senior Technician, FM
• Technician, FM

NOTE - THIS IS A 2 YEARS CONTRACT ROLE

Senior Facility Manager Job Description ">

In this role, you will oversee the day-to-day operations of facilities and ensure that all maintenance contracts are administered effectively. Your responsibilities will include ensuring compliance and effective service delivery.

The key tasks for this position include:

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• Preparing tender specifications to meet organizational needs
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• Troubleshooting building services issues promptly and efficiently
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• Championing green initiatives and sustainability practices
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• Liaising with internal and external stakeholders to build strong relationships
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• Overseeing daily operations and maintaining a safe working environment
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• Analyzing trends to identify areas for continuous improvement
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• Leading process enhancements and system upgrades
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To succeed in this role, you should have:

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• A bachelor's degree in Building Services, Facilities Management, or Engineering-related discipline
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• 6-8 years of relevant experience in a similar position
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• Strong organizational and problem-solving skills
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• Excellent communication skills
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• Strategic thinking and leadership abilities
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This is an excellent opportunity to take your career to the next level and contribute to the success of our organization. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

United World College (UWC) South East Asia is a mission-led international school widely recognised as a global leader in International Education.  As a member of the UWC movement internationally, our College in Singapore has two campuses - one on Dover Road and the other in Tampines.  Our two campuses have 6,000 students, 1,200 employees and 1,500 allied employees (service partners).  Both our campuses have Residential Communities (Boarding Houses).

The Director of Facilities and Operations reports into the Chief Operating Officer, and is responsible for the smooth functioning of the College facilities, building operations and school operations.  They ensure that these support the Mission of the College and the delivery of the Learning Programme.

Building operations and School operations include the development and maintenance of the physical campus, and provision of services such as housekeeping, security, catering, transport, event management and environmental health and safety.

The role of the Director of Facilities and Operations is to ensure the effective provision of systems and facilities to deliver the operational needs of the College facilities in a sustainable, efficient and compliant manner. This role plays a pivotal role to ensure that the College runs effectively.

A strong systems thinker with an excellent understanding of the workings of the College, they are able to work closely with all stakeholders (vendors, students & parents) to ensure that the facilities and their attendant systems are available and effective to support the day to day operations of the College. The following report to this role: the Deputy Heads of Facilities and Operations (Dover & East), the Environmental Health and Safety Manager (EHS), Building Management Manager, Sustainability Manager, The Facilities and Operations Administrative Manager and the PA to the Director of Facilities and Operations.

• Oversight of the following functional areas:

• Facilities operations, Construction / Maintenance

• Housekeeping
• Transport & Logistics including Bus Services for students
• Food Services
• Security
• The College Shop
• Reception
• Environment Health & Safety
• Built Environment Sustainability
• Develops a Departmental Strategic Plan that is aligned with the College Strategic Plans
• Ensure a safe and seamless provision of physical facilities and associated operations that is focused on customer satisfaction and efficient and sustainable working practices
• Develops and drive a positive departmental culture in line with the values and mission of the College
• Provides leadership to team members at all levels, including opportunities for coaching and development, to maximise work output, work quality and employee engagement.
• Provides effective team and project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring College requirements are met
• Plans and allocates appropriate resources
• Fiscal management of staffing cost, operating and capital budgets and associated P&L accounts, including developing multi-year capital work plans and budgets keeping in view the needs of new campus development
• Proactively identify patterns and problem areas, and implements effective solutions to increase efficiency
• Takes responsibility and initiative in smooth running of all business operations and identifying and managing risk across the College
• On-going planning and assessment of departmental effectiveness.  Continuously re-shaping departmental best practices to provide highest stakeholder satisfaction
• Strong liaison across other departments to ensure effective delivery of services
• Work with the Head of Risk Management and the EHS Manager to develop and maintain a College wide Environment, Health and Safety framework, ensuring emergency procedures, risk assessment, specialty spaces (such as Science, Design & Technology, Arts) are audited and all related needs are fulfilled as expected by local authorities.

• Working with other College leaders particularly the Learning Leadership Team (LLT) and the Operational Leadership Team (OLT), to oversee planning and forecasting of the annual events calendar to ensure capacity of College events

• Support and guide all significant event arrangements and help in managing various stakeholder expectations especially during weeks of heavy workload

• Maintains strong relationships with any third-parties (vendors, agencies etc) that the department works with regularly to ensure smooth procurement and delivery of products and services

• Provide clear direction and setting of time-bound objectives for partners based on Campus, including Food Services, Transport, Landscape, Safety and Security, Air-conditioning and Mechanical services and any other services where partners are involved.

• Maintain strong relationships with all internal as well as external  stakeholders or UWCSEA community
• Understand the various regulatory needs and ensure compliance to relevant rules, regulations and statues across all related functions
• Manage inventory and assets including periodic facilities and equipment condition assessments
• Implement and direct the building maintenance / repair contracted services to ensure that the departmental building maintenance / repair service standards are consistent with College administrative policies and procedures and contract agreements
• Work collaboratively with procurement team to plan appropriate sourcing methodologies for goods and services based on college's process and policies in an effective manner. Must be able to prepare, execute and manage a range of contracts effectively.
• Project-based administration including but not limited to: Prepare cost estimates, consults with professional service partners / experts; interfaces with control agencies; originates documents for service agreements, special repair construction and maintenance contracts; supervision and execution of projects; conducts pre-bid job showings; coordinates, inspects and evaluates the work of service partners; approves expenditures related to the rehabilitation and maintenance of campus facilities.

• Ensure that the following health and safety processes are carried out:

• Equipment and facilities are inspected regularly to determine condition, safety and need for maintenance. Plan and schedule an effective maintenance routine

• That the workplace and work project sites are inspected regularly to ensure full compliance with industrial safety orders
• Safety meetings and employee training in the proper and safe use of tools and equipment are held and documented
• Work closely with various Singapore Authorities and local inspectors on all requirements including and not limited to renovations and new construction, fire code requirements, elevator inspections, water tank inspections, food safety audits, vector control and fire safety infrastructure testing
• Analyse data from various collection points to seek areas of improvement. Curate the data inputs and come up with strategic as well as operational recommendations to continuously raise the service standard and enhance the overall community experience
• Envision and provide strategic  direction to remain a leader in the area of Facilities and operations, evidenced with national level accreditations such as SLE Platinum Green, Gold standard in Accessibility, PUB Gold, Community in Bloom and SG Clean and similar
• Work with the IT team to ensure that operations are leveraging the latest digital technologies and fully integrated with the digital infrastructure
• Provide guidance to student projects and ensure that the Facilities and Operations team contributes actively towards experiential learning of the student community.

• Degree and relevant professional qualifications
• Strong Understanding of Facilities and Operations Regulations
• 10 years or more experience in a similar senior leadership role in Facilities and Operations in a large scale organisation, ideally in the education sector
• Excellent Communications Skills
• Strong interpersonal and influencing skills with a collaborative mindset
• Intercultural competence and the ability to work comfortably in a diverse multicultural context
• Effective management of resources
• Strong decision making skills
• Excellent analytical and problem solving skills
• Financial and Business acumen
• Exceptional leadership skills - results oriented and team oriented at the same time
• Strong stakeholder skills to garner credibility with all levels of the organisation
• Deep Project and Change Management skills
• Dependable, committed and willingness to be on call at anytime

Apply via our job portal by Monday, 29 October :59 Singapore Time

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future.  We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply.  Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

United World College (UWC) South East Asia is a mission-led international school widely recognised as a global leader in International Education. As a member of the UWC movement internationally, our College in Singapore has two campuses - one on Dover Road and the other in Tampines. Our two campuses have 6,000 students, 1,200 employees and 1,500 allied employees (service partners). Both our campuses have Residential Communities (Boarding Houses).

The Director of Facilities and Operations reports into the Chief Operating Officer, and is responsible for the smooth functioning of the College facilities, building operations and school operations. They ensure that these support the Mission of the College and the delivery of the Learning Programme.

Building operations and School operations include the development and maintenance of the physical campus, and provision of services such as housekeeping, security, catering, transport, event management and environmental health and safety.

The role of the Director of Facilities and Operations is to ensure the effective provision of systems and facilities to deliver the operational needs of the College facilities in a sustainable, efficient and compliant manner. This role plays a pivotal role to ensure that the College runs effectively.

A strong systems thinker with an excellent understanding of the workings of the College, they are able to work closely with all stakeholders (vendors, students & parents) to ensure that the facilities and their attendant systems are available and effective to support the day to day operations of the College. The following report to this role: the Deputy Heads of Facilities and Operations (Dover & East), the Environmental Health and Safety Manager (EHS), Building Management Manager, Sustainability Manager, The Facilities and Operations Administrative Manager and the PA to the Director of Facilities and Operations.

• Oversight of the following functional areas:
  
  - Facilities operations, Construction / Maintenance
  
  - Housekeeping
  
  - Transport & Logistics including Bus Services for students
  
  - Food Services
  
  - Security
  
  - The College Shop
  
  - Reception
  
  - Environment Health & Safety
  
  - Built Environment Sustainability
• Develops a Departmental Strategic Plan that is aligned with the College Strategic Plans
• Ensure a safe and seamless provision of physical facilities and associated operations that is focused on customer satisfaction and efficient and sustainable working practices
• Develops and drive a positive departmental culture in line with the values and mission of the College
• Provides leadership to team members at all levels, including opportunities for coaching and development, to maximise work output, work quality and employee engagement.
• Provides effective team and project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring College requirements are met
• Plans and allocates appropriate resources
• Fiscal management of staffing cost, operating and capital budgets and associated P&L accounts, including developing multi-year capital work plans and budgets keeping in view the needs of new campus development
• Proactively identify patterns and problem areas, and implements effective solutions to increase efficiency
• Takes responsibility and initiative in smooth running of all business operations and identifying and managing risk across the College
• On-going planning and assessment of departmental effectiveness. Continuously re-shaping departmental best practices to provide highest stakeholder satisfaction
• Strong liaison across other departments to ensure effective delivery of services
• Work with the Head of Risk Management and the EHS Manager to develop and maintain a College wide Environment, Health and Safety framework, ensuring emergency procedures, risk assessment, specialty spaces (such as Science, Design & Technology, Arts) are audited and all related needs are fulfilled as expected by local authorities.
• Working with other College leaders particularly the Learning Leadership Team (LLT) and the Operational Leadership Team (OLT), to oversee planning and forecasting of the annual events calendar to ensure capacity of College events
  
  - Support and guide all significant event arrangements and help in managing various stakeholder expectations especially during weeks of heavy workload
• Maintains strong relationships with any third-parties (vendors, agencies etc) that the department works with regularly to ensure smooth procurement and delivery of products and services
  
  - Provide clear direction and setting of time-bound objectives for partners based on Campus, including Food Services, Transport, Landscape, Safety and Security, Air-conditioning and Mechanical services and any other services where partners are involved.
• Maintain strong relationships with all internal as well as external stakeholders or UWCSEA community
• Understand the various regulatory needs and ensure compliance to relevant rules, regulations and statues across all related functions
• Manage inventory and assets including periodic facilities and equipment condition assessments
• Implement and direct the building maintenance / repair contracted services to ensure that the departmental building maintenance / repair service standards are consistent with College administrative policies and procedures and contract agreements
• Work collaboratively with procurement team to plan appropriate sourcing methodologies for goods and services based on college's process and policies in an effective manner. Must be able to prepare, execute and manage a range of contracts effectively.
• Project-based administration including but not limited to: Prepare cost estimates, consults with professional service partners / experts; interfaces with control agencies; originates documents for service agreements, special repair construction and maintenance contracts; supervision and execution of projects; conducts pre-bid job showings; coordinates, inspects and evaluates the work of service partners; approves expenditures related to the rehabilitation and maintenance of campus facilities.
• Ensure that the following health and safety processes are carried out:
• - Equipment and facilities are inspected regularly to determine condition, safety and need for maintenance. Plan and schedule an effective maintenance routine
  
  - That the workplace and work project sites are inspected regularly to ensure full compliance with industrial safety orders
  
  - Safety meetings and employee training in the proper and safe use of tools and equipment are held and documented
  
  
• Work closely with various Singapore Authorities and local inspectors on all requirements including and not limited to renovations and new construction, fire code requirements, elevator inspections, water tank inspections, food safety audits, vector control and fire safety infrastructure testing
• Analyse data from various collection points to seek areas of improvement. Curate the data inputs and come up with strategic as well as operational recommendations to continuously raise the service standard and enhance the overall community experience
• Envision and provide strategic direction to remain a leader in the area of Facilities and operations, evidenced with national level accreditations such as SLE Platinum Green, Gold standard in Accessibility, PUB Gold, Community in Bloom and SG Clean and similar
• Work with the IT team to ensure that operations are leveraging the latest digital technologies and fully integrated with the digital infrastructure
• Provide guidance to student projects and ensure that the Facilities and Operations team contributes actively towards experiential learning of the student community.

• Degree and relevant professional qualifications
• Strong Understanding of Facilities and Operations Regulations
• 10 years or more experience in a similar senior leadership role in Facilities and Operations in a large scale organisation, ideally in the education sector
• Excellent Communications Skills
• Strong interpersonal and influencing skills with a collaborative mindset
• Intercultural competence and the ability to work comfortably in a diverse multicultural context
• Effective management of resources
• Strong decision making skills
• Excellent analytical and problem solving skills
• Financial and Business acumen
• Exceptional leadership skills - results oriented and team oriented at the same time
• Strong stakeholder skills to garner credibility with all levels of the organisation
• Deep Project and Change Management skills
• Dependable, committed and willingness to be on call at anytime

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

As a seasoned professional in Building Management Services, we are seeking an accomplished individual to lead our facilities team.

We are looking for someone with exceptional leadership skills, who can direct and manage the day-to-day activities of the facilities team, ensuring all tasks are completed efficiently and effectively.

Main Responsibilities:

1. Lead the development and implementation of strategies to improve operational efficiency and reduce costs.
2. Direct and oversee the maintenance and repair of buildings and facilities, ensuring compliance with health and safety regulations.
3. Maintain strong relationships with stakeholders, including tenants, employees, and vendors.
4. Develop and implement procedures to ensure effective communication and collaboration between teams.
5. Monitor and report on key performance indicators (KPIs) related to facilities management.

Requirements:

• Degree in a relevant field such as Business Administration, Engineering, or Architecture.
• Minimum 5 years of experience in a senior management role within facilities management.
• Strong leadership and interpersonal skills, with the ability to motivate and engage staff.
• Excellent problem-solving and analytical skills, with the ability to make informed decisions.
• Ability to communicate complex information clearly and concisely.

Benefits:

• A competitive salary package, including bonuses and benefits.
• The opportunity to work with a dynamic team and contribute to the success of our organization.
• Ongoing training and professional development opportunities.

How to Apply:

If you are a motivated and results-driven individual, who is passionate about facilities management, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

We are seeking for a Facilities Director for our Client. They will be accountable for the overall performance, development, and leadership of the operations team. This includes driving business outcomes, nurturing client relationships, ensuring service excellence, and fostering a high-performance culture within the property management division.

Reponsibilities:

• Lead, mentor, and develop a team of Managers and support staff
• Drive the professional growth and career progression of team members
• Promote a culture of accountability, collaboration, and service excellence
• Oversee recruitment, training, and performance management across the team
• Conduct annual performance appraisals and talent reviews

• Source and secure new management contracts through client engagement and cross-departmental collaboration (local and regional)
• Maintain strong relationships with building owners and occupiers to ensure high levels of satisfaction
• Represent the company in Council Meetings, AGMs, EOGMs, and other key forums

• Monitor and uphold the implementation of property management policies and procedures
• Supervise preparation of tenancy schedules and ensure tracking of all critical lease dates
• Ensure timely and accurate delivery of management reports to clients
• Oversee preparation and monitoring of cash flow budgets for both income and expenditure
• Ensure timely renewal and coverage of property insurance policies, including tenant and contractor liabilities
• Vet all meeting minutes, circulars, and correspondence prior to issuance to clients

• Ensure alignment of team performance with the Company’s approved business plan
• Monitor performance against revenue targets, service standards, and profitability goals.
• Manage service contracts and negotiations to ensure value and timeliness for clients
• Ensure statutory obligations and assessments are addressed, including submitting objections where appropriate
• Attend site and defects meetings and report progress to stakeholders

• Maintain oversight on the complaints management process to ensure prompt resolution and continuous improvement
• Highlight and report any defects that may pose safety risks or potential liability to clients and management
• Continually review Management Agreements to ensure favorable terms and fees for the Company
• Perform additional duties as assigned by the management

Requirements:

• Proven leadership experience in property or facilities management
• Strong interpersonal, client management, and stakeholder engagement skills
• Deep knowledge of regulatory requirements and statutory compliance in property management
• Results-driven with sound financial acumen and operational oversight capabilities
• Excellent communication and presentation skills
• Ability to manage multiple priorities while maintaining high service standards

Operations Manager

We are seeking a highly skilled Operations Manager to lead our team and oversee the smooth running of school operations.

This is an exciting opportunity for a motivated individual to take charge of ensuring the safety, security, and upkeep of school facilities.

The successful candidate will be responsible for managing estate and logistics operations, driving improvements in infrastructure, and collaborating closely with school leaders on budget planning and vendor management.

The role requires strong organisational and problem-solving skills, with the ability to manage multiple priorities and drive operational efficiency.

• Supervise and guide a team of Operations Support Officers in daily operations.
• Oversee the maintenance of school facilities, including coordination with vendors for infrastructure upgrades and repair works.
• Ensure compliance with safety standards, implement emergency response procedures, and uphold security protocols.
• Partner with the Vice-Principal (Administration) and Administration Manager in budget management and evaluation of infrastructure-related projects.
• Drive operational efficiency while balancing resource allocation and service quality.

To succeed in this role, you will need:

• Diploma or Degree in Facility / Estate Management or a related discipline.
• At least 5 years of relevant experience in facility or estate management, preferably within the education or public sector.
• Proven experience in budget planning, procurement processes, and contract management.
• Strong interpersonal and communication skills to work effectively with staff, vendors, and stakeholders.
• Experience in supervising support staff and managing service contracts is advantageous.
• Certification in Fire Safety Management or Workplace Safety & Health (WSH) would be a plus.

By joining our team, you can expect:

A challenging and rewarding career opportunity in a dynamic environment.

The chance to make a positive impact on the lives of students and staff.

A competitive salary and benefits package.

Ongoing training and professional development opportunities.

The opportunity to work with a talented and dedicated team.

Good career progression

Near MRT

Attractive Bonuses

Job Description:

• Oversee the smooth operation, maintenance, and safety compliance of the organization's facilities, including managing vendor relationships and service providers.
• Manage office administration activities such as renovations, relocations, space planning, and lease negotiations to ensure optimal use of office space.
• Lead procurement processes, including RFPs and RFQs, and coordinate project management of fit-out and refurbishment works.
• Support corporate administrative functions, including team leadership, travel policy oversight, contract review, and continuous process improvement.

Requirements:

• At least a diploma in Business Administration or related certifications.
• Minimum 8 years of relevant experience.
• Proficiency in Microsoft Office tools.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R

We are seeking for a Facilities Director for our Client. They will be accountable for the overall performance, development, and leadership of the operations team. This includes driving business outcomes, nurturing client relationships, ensuring service excellence, and fostering a high-performance culture within the property management division.

Reponsibilities:

• Lead, mentor, and develop a team of Managers and support staff
• Drive the professional growth and career progression of team members
• Promote a culture of accountability, collaboration, and service excellence
• Oversee recruitment, training, and performance management across the team
• Conduct annual performance appraisals and talent reviews

• Source and secure new management contracts through client engagement and cross-departmental collaboration (local and regional)
• Maintain strong relationships with building owners and occupiers to ensure high levels of satisfaction
• Represent the company in Council Meetings, AGMs, EOGMs, and other key forums

• Monitor and uphold the implementation of property management policies and procedures
• Supervise preparation of tenancy schedules and ensure tracking of all critical lease dates
• Ensure timely and accurate delivery of management reports to clients
• Oversee preparation and monitoring of cash flow budgets for both income and expenditure
• Ensure timely renewal and coverage of property insurance policies, including tenant and contractor liabilities
• Vet all meeting minutes, circulars, and correspondence prior to issuance to clients

• Ensure alignment of team performance with the Company’s approved business plan
• Monitor performance against revenue targets, service standards, and profitability goals.
• Manage service contracts and negotiations to ensure value and timeliness for clients
• Ensure statutory obligations and assessments are addressed, including submitting objections where appropriate
• Attend site and defects meetings and report progress to stakeholders

• Maintain oversight on the complaints management process to ensure prompt resolution and continuous improvement
• Highlight and report any defects that may pose safety risks or potential liability to clients and management
• Continually review Management Agreements to ensure favorable terms and fees for the Company
• Perform additional duties as assigned by the management

Requirements:

• Proven leadership experience in property or facilities management
• Strong interpersonal, client management, and stakeholder engagement skills
• Deep knowledge of regulatory requirements and statutory compliance in property management
• Results-driven with sound financial acumen and operational oversight capabilities
• Excellent communication and presentation skills
• Ability to manage multiple priorities while maintaining high service standards