1,012 Digital Support jobs in Singapore

We are seeking a proactive and resourceful Digital Ambassador to support front-line healthcare users during the implementation of new systems. This role requires someone who is passionate about delivering exceptional customer service and can work effectively in a team environment.

• This position involves working alongside front-line users to provide real-time assistance and guidance, ensuring a smooth transition and effective system adoption.
• The successful candidate will act as the first point of contact for front-line users during system deployment, offering hands-on support and guidance.
• They will assist users in navigating the system, sharing tips and best practices to enhance their confidence and efficiency.
• The role also involves addressing user inquiries related to system-generated bills by providing clarifications based on FAQs and internal communication channels.
• In addition, the candidate will escalate complex issues or system errors to the appropriate technical or support teams for resolution.

• Act as the first point of contact for front-line users during system deployment
• Provide hands-on support and guidance to users
• Assist users in navigating the system and share best practices
• Address user inquiries related to system-generated bills
• Escalate complex issues or system errors to technical or support teams

• Diploma in any discipline
• Candidates with no experience are open to apply
• Good communication and customer service skills
• Training will be provided to understand the role and requirements
• Flexibility to work in shifts, including night shifts

• Opportunity to work in a dynamic and fast-paced environment
• Chance to develop your skills and knowledge in a supportive team
• Flexible working hours to accommodate different shifts

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application. We look forward to hearing from you!

• Support and guide customers in creating their ID.
• Assist customers in downloading and setting up the App.
• Provide guidance on using the App, including changing of bill plans and activating eSIMs.
• Assist with SIMO CBP requests via the App or microsite.
• Help customers navigate and use the microsite effectively.
• Manage and assist with the Qmatic system for issuing queue numbers.
• Respond to and assist with any other customer queries or concerns.

• Min N/O/A level.
• Able to commit 11am-8pm/ 12pm-9pm (any 5 days in the week, inclusive of weekend and PH).

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.

• Answer contacts promptly and professionally.
• Log/validate all contacts Call Handling Database.
• Resolve a high percentage of customer problems using the relevant tools and systems.

We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.

Key Responsibilities:

1. Manage end-to-end all calls logged, providing regular updates to customers on call status.
2. Complete follow-on actions as appropriate.
3. Invoke Escalation Procedures within defined time frames.

Requirements:

• Diploma or degree in any discipline.
• Some basic IT knowledge, preferably in desktop support.
• Ability to communicate at all levels, both technically and non-technically.
• Professional and confident.

Additional Skills:

• Excellent communication (written and oral) and listening skills.
• Strong customer focus with prior experience in a customer service role.
• Strong interpersonal skills.
• Analytical and diagnostic skills.

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

Job Summary

Our team is seeking a skilled Help Desk Professional to provide technical support and assistance to our employees.

About the Role

The successful candidate will be responsible for delivering high-quality IT services, ensuring timely resolution of technical issues, and providing excellent customer service. Key responsibilities include:

• Providing L1 and L2 on-site / remote IT support and fulfilling service requests for employees in all locations.
• Performing asset tracking of all corporate devices from purchase to disposal.
• Being responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

Requirements

To be successful in this role, you will need:

• At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
• Experience as system engineer/system administration.
• Proficiency in using ESM tools such as ServiceNow.

Skills and Qualifications

The ideal candidate will possess strong technical skills, excellent communication and problem-solving abilities, and a passion for delivering exceptional customer service. Key skills and qualifications include:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

Contact Information

For more information about this opportunity, please refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by our users.

The primary objective of this role is to deliver exceptional customer experiences by providing timely and effective support.

1. Customer Interaction : Engage with customers through various channels, including phone, email, chat, and in-person interactions. Provide accurate product information and resolve inquiries promptly.
2. Issue Resolution : Investigate and resolve customer complaints in a professional and courteous manner. Escalate complex issues to relevant departments or supervisors when necessary.
3. Order Management : Assist customers with placing orders, tracking deliveries, and managing account details. Process returns, exchanges, and service requests efficiently.
4. Documentation and Reporting : Maintain detailed records of customer interactions, feedback, and actions taken using CRM systems. Provide regular reports on common issues and customer satisfaction trends.
5. Interdepartmental Support : Collaborate with sales, logistics, technical support, and finance departments to resolve customer issues. Share customer feedback to enhance product offerings and services.
6. Service Improvement : Participate in training sessions and contribute to process improvements. Develop and implement customer satisfaction surveys and feedback tools.

This role requires excellent communication and interpersonal skills, problem-solving ability, proficiency in CRM systems, and Microsoft Office Suite. The ideal candidate must be able to work under pressure and multitask effectively.

Job Title:

A Customer Service Specialist is required to oversee end-to-end operations, logistics, and sales support. The ideal candidate will have 1-2 years of experience in logistics/customer service and possess strong customer service and communication skills.

Key Responsibilities:

• Coordinate with cross-functional teams to fulfill customer orders
• Plan, schedule, and manage resources for smooth operations
• Review processes and suggest improvements
• Support with general administrative tasks

Requirements:

• Minimum 1-2 years' experience in logistics/customer service
• Meticulous, detail-oriented, able to multitask in fast-paced environment
• Strong customer service and communication skills

Skills Required:

• Sales
• Able To Multitask
• Microsoft Excel
• Data Entry
• Procurement
• Adaptability
• Communication Skills
• Team Player
• Customer Service
• Shipping

Why Choose Us?

We offer a dynamic work environment that values teamwork, adaptability, and continuous improvement. Our team is committed to providing excellent customer service and supporting each other's growth and development.

IT Support Role Overview

We are seeking a highly skilled IT Support Specialist to join our team. As the primary point of contact for user support related queries, you will play a crucial role in ensuring the smooth operation of our infrastructure.

Your key responsibilities will include participating in and implementing infrastructure projects, monitoring infrastructure stability, and documenting incidents and service requests.

You will also be responsible for taking internal and external calls, resolving and escalating user requests, and providing statistical reports about support cases and incidents.

To excel in this position, you should have a strong foundation in Computer Science or Information Technology, 1-2 years' experience in user support and helpdesk duties, excellent problem-solving and system troubleshooting skills, and outstanding interpersonal and communication skills.

Key Qualifications:

• Diploma or above in Computer Science, Information Technology or relevant discipline
• 1-2 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Good interpersonal and communication skills