450 Digital Resources jobs in Singapore

The successful candidate will join the SIA Information Technology Division and be a part of a dynamic and fast paced team that will be instrumental in transforming via technology, our operations in Finance, Procurement, Aircraft Engineering and /or Supply Chain to achieve its strategic vision while optimizing the results across the business processes.

Key Responsibilities

• Play a key role in the data architecture, data cleansing and data migration track of our SAP S/4HANA implementation project:
• Develop data analysis and reporting architecture framework for S/4HANA eco-system and ensure it is aligned to our enterprise level data lake and analytics architecture & security guidelines
• Assess platforms and tools that are required for the implementation of data analysis & reporting solutions and be able to advise the project team on the merits & demerits of different solution approaches and make solution recommendations
• Review technical design of our to-be S/4HANA and SAP cloud solution analytics architecture and associated documentations
• Drive our S/4HANA analytics implementation and work with both internal and external teams for the execution to completion
• Collaborate closely with both internal & external partners to achieve alignment between people working on the implementation
• Assist the project team in data cleansing and data migration activities
• Assess new reporting/analytics technologies and recommend adoption where it will improve overall usage of data as enabler for business purposes
• Any relevant ad-hoc duties
• This is an individual contributor role

Requirements

• Degree in Information Technology or related fields
• At least 5 - 7 years of experience in designing and implementing Data Warehouse and SAP Analytics cloud solutions, including integration with data from SAP Cloud solutions such as SuccessFactors, Ariba, Concur, etc, along with integration to non-SAP systems
• Have experience in customizing standard business contents in BW to suit the reporting requirements of customized process in S/4HANA
• Have experience in migrating data and contents from older versions of ECC BW to BWoH or BW4HANA
• Experience in implementing data quality and master data governance tools
• Should have worked for at least 1 full cycle embedded analytics and enterprise analytics implementation projects with end-to-end experience in requirements gathering, functional analysis, high level design, built, testing and deployment (implementation in BW/4HANA would be an added advantage)
• Good understanding of ETL processes and techniques such as SDI and Data services for extraction of data from S/4HANA and non-SAP databases
• Have knowledge of working with native HANA modelling and BW modelling techniques and tools
• Knowledge of SAP Analytics Cloud (SAC) BI tool, its pre-built visualization contents, integration and connectivity capabilities
• Knowledge of SAP Datawarehouse cloud (DWC), BW Bridge, AWS S3, AWS Redshift and Tableau reporting tool
• Have knowledge / experience in delivering projects under the Agile framework
• Work independently as well as collaboratively as part of a highly skilled team
• Good problem-solving and communication skills

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

Education Level

Currently pursuing a Diploma in Information Technology, Computer Science, Information Systems, Engineering or a related field from a recognized polytechnic

Experience Level

No prior experience required, though prior project or internship experience in IT implementation, documentation, or ERP/MES systems will be an advantage

Skills

Proficiency in Office 365 tools, including Forms, Power Apps, Power Automate, SharePoint, and Power BI

Familiarity with Jet Analytics tools is preferred

Knowledge of VBA and SQL databases would be an added advantage

Strong documentation, organization, and communication skills

Ability to work with cross-functional teams

Self-motivated, with good time management skills

The successful candidate will join the SIA Group's IT Infrastructure team. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure.

Key Responsibilities:

EUC Project Management and Delivery

• Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.
• Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.

Administration of Microsoft Technologies

• Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.
• Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.

Device Management and Automation

• Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.
• Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.

Technical Troubleshooting and AI-Driven Solutions

• Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.
• Use predictive analytics and machine learning models to proactively identify and address potential issues.

Technical Documentation and Knowledge Sharing

• Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.
• Ensure accuracy and consistency across all documentation with AI-powered tools.

Collaboration and IT Service Delivery

• Work closely with IT team members and other departments to ensure seamless delivery of IT services.
• Foster effective communication and teamwork to achieve shared goals.

Emerging Technologies and Innovation

• Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.
• Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.
• Strong troubleshooting skills for resolving complex technical issues.
• Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.
• Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.
• Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL is prefered.
• Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.
• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong interpersonal skills.
• Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.
• Proactive in staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

Overview
Job Description: Responsible for Software Development Life Cycle (SDLC); gather IT project requirements, design.
We are hiring IT Helpdesk to support our client, a well established International Investment Bank in Singapore.
Responsibilities
Provide level 1 desktop support to internal company staff
Assist in troubleshooting of software.
#J-18808-Ljbffr

Role Description

This is a full-time remote role for an Information Technology Specialist. The Information Technology Specialist will be responsible for the day-to-day management of network systems and servers, ensuring network security and troubleshooting any IT issues that arise. The role also includes providing customer service to assist employees with IT-related queries and managing overall IT infrastructure and operations.

Qualifications

• Network Administration and Network Security skills
• Information Technology and Troubleshooting skills
• Customer Service skills
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Experience with various operating systems and platforms
• Bachelor's degree in Information Technology, Computer Science, or related field

Role Description

This is an internship role for an Information Technology Specialist. The specialist will be responsible for assisting in network administration, troubleshooting technical issues, ensuring network security, and providing excellent customer service. This is an on-site role located in Rotterdam.

Qualifications

• Network Administration and Information Technology skills
• Troubleshooting and Network Security skills
• Customer Service skills
• Excellent problem-solving abilities
• Detail-oriented and able to work independently
• Preferably pursuing a degree in Information Technology or a related field
• Strong communication skills

• Manage large development and production support teams (100+ FTEs) across onsite and offshore environments .
• Ensure delivery excellence, customer satisfaction, and P&L responsibility .
• Establish operating procedures, team planning, and work assignments within span of control.
• Oversee IT projects in Payments, Channels, and Wealth Management , ensuring compliance with scope, schedule, and budget.
• Work with multi-vendor environments , coordinating multiple stakeholders for seamless delivery.
• Apply knowledge of project management methodologies : Agile (Scrum/Kanban), Waterfall, Iterative, etc.
• Implement productivity improvement levers to enhance operational efficiency.
• Manage cloud-based project delivery and ensure adherence to ITIL processes.
• Lead service recovery activities and manage overall service quality for client-facing engagements.
• Participate in RFP/Bid processes , including due diligence and vendor transition management.
• Demonstrate technical acumen to effectively manage development, testing, and operations teams.
• Prepare and present status reports and updates to senior management.

• Proven experience managing large IT development and production support teams (100+ FTEs) in outsourced/onshore-offshore setups.
• Domain knowledge in BFSI, Retail Banking, Payments, and Wealth Management .
• Experience managing delivery in multi-vendor environments .
• Strong project management skills ; certified in project management and Agile ways of working.
• Hands-on understanding of software development, testing, and cloud technologies .
• Experience with fixed-price engagements , including scope, schedule, and budget management.
• Familiarity with IT outsourcing models and commercial engagement frameworks .
• Strong knowledge of ITIL processes and productivity improvement techniques.
• Experience participating in RFPs, bid processes, and vendor transitions .

• Oversee the implementation, maintenance, and optimization of IT systems for both office and vessels, ensuring they meet operational needs.
• Manage network infrastructure, including onboard communication systems, ensuring reliability and performance.
• Develop and enforce security protocols to protect sensitive data related to vessel operations and company information.
• Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry regulations.
• Provide technical support for both office staff and vessel crews, addressing IT issues promptly to minimize operational disruptions.
• Implement remote support solutions for vessels to facilitate quick resolution of technical problems.
• Lead IT projects related to software implementation, system upgrades, and technology integration across the fleet.
• Coordinate with various departments to align IT initiatives with business objectives and operational requirements.
• Manage the IT team by recruiting, training, and mentoring staff to enhance their skills and performance.
  • Foster a collaborative environment that encourages innovation and continuous improvement in IT practices.
• Prepare and manage the IT budget, ensuring cost-effective solutions are implemented while meeting operational needs.
• Monitor expenditures related to IT projects and equipment purchases, ensuring adherence to budgetary constraints.
• Develop training programs for staff on new technologies, software applications, and best practices in IT security.
• Ensure that all employees are equipped with the necessary skills to utilize technology effectively in their roles.
• Maintain accurate records of IT systems, policies, procedures, and incident reports.
• Prepare regular reports on IT performance metrics, project status updates, and security audits for senior management review.
• Develop and maintain an incident response plan to address potential security breaches effectively
• Implement data inscription practices for sensitive information both at rest and in transit to safeguard against unauthorized access.
• Regular training sessions for all employees on recognizing phishing attempts and other cyber threats will be part of your efforts to enhance our security culture.
• Stay updated with the latest cyber threats by monitoring threat intelligence feeds and adjusting security measures accordingly.
• Set up a vulnerability management program that includes regular scans for vulnerabilities in software applications and network infrastructure to keep us secure.

Requirement

• Bachelor's degree in computer science or relevant field
• 8+ years of experience in related field
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem solving and communication skills
• 3 to 5 years of experience in IT support in a shipping Company would be advantageous.
• Knowledge in ERP administration is a must and with experience would be advantageous.
• Proven ability to collaborates, blend-ins and foster a team-oriented environment
• Proven ability to self-drive work creatively and analytically in a problem-solving environment
• Good understanding of M365 application, NAS, Windows 11 operation system and services like SMB, Windows Updates, Profiles, Folder Permission hierarchy, Event logs.
• Understood simple scripting such as Bat, PowerShell and Networking.
• Good communication (written and oral) and interpersonal skills

Job Responsibilities:

Technical Support & User Services

• Optimized and maintained network infrastructure, servers, and endpoints, improving system uptime and reliability.
• Partnered with external vendors to resolve complex technical issues, reducing downtime and support costs.
• Oversee Microsoft 365 environment administration including user account management and security policies.
• Enhanced collaboration and knowledge sharing by managing SharePoint Online environments and document systems.
• Configure user permissions, site structures, and workflow automation.
• Ensure system backups, updates, and security patches are applied consistently.
• Deliver first and second-level technical support for hardware, software, and network issues.
• Respond promptly to user requests and resolve technical problems efficiently.
• Manage the complete lifecycle of IT equipment including setup, configuration, maintenance, and decommissioning.
• Maintain detailed documentation of support requests and resolutions.

Security & Compliance

• Monitor Bitdefender EDR and other security tools to detect, analyze, and respond to potential threats or incidents.
• Implement and enforce IT security policies and procedures in alignment with ISO 27001, Cyber Trust Mark, and NIST standards.
• Ensure compliance with data protection regulations and industry standards.
• Conduct regular security assessments, daily vulnerabilities monitoring and patch management, leveraging Bitdefender EDR insights, and recommend improvements to strengthen defenses.

Project Participation

• Support IT projects including system upgrades, migrations, and new technology implementations.
• Create user guides, technical documentation, and training materials.
• Participate in vendor evaluations and technology planning initiatives.

Job Requirements:

Professional Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, or a related field

Experience

• Minimum 3 to 5 years of IT support, SharePoint administration, Microsoft 365 suite, IT & Cybersecurity policy experience, including at least 3 years in a senior leadership role within public listed and/or chemicals companies

Technical Expertise

• Strong proficiency in Windows OS, Microsoft 365 suite, and network troubleshooting, Active Directory and endpoint management
• Knowledge of backup systems, security tools, and IT service management practices. Understanding of system integration principles

Soft Skills

• Excellent problem-solving abilities with strong analytical thinking
• Good communication skills for technical and non-technical audiences
• Customer service orientation with patience and professionalism
• Ability to work independently while collaborating effectively with teams and vendors
• Strong organizational skills with attention to detail and documentation

Preferred Qualifications

• Microsoft certifications (Microsoft 365, Azure, SharePoint, or Dynamics 365)
• ITIL Foundation or other IT service management certifications
• Security certifications (Security+etc.)