1,270 Digital Operations jobs in Singapore

Publicis Groupe is not just a company you work for; it’s a platform for you to take your talent to the world.

If you want to help change the world, ideas alone are not enough. Real impact can only come from having meaningful access to a world of knowledge, people and resources. At Publicis Groupe, you are connected to our global network, intelligence, tools, clients, brands and 80,000 brilliant minds with expertise in data, technology, media, strategy, creativity and business transformation, all literally at your fingertips.

Go ahead, the world is waiting.

Publicis Groupe is the third largest communications group in the world. Founded in Paris in 1926, we are present in more than 100 countries as leaders in marketing, communication, and digital business transformation. Two of its biggest solution hubs in Singapore - Publicis Communications and Publicis Media & Digital.

Publicis Communications, the creative communications hub of the Publicis Groupe, is a collective of the most passionate, purposeful, and progressive creative agencies in Singapore. They are Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, Prodigious, and MSL.

Publicis Media & Digital, which is comprised of global media agency brands Starcom, Zenith, Spark Foundry, and Performics, is powered by digital-first, data-driven global practices that together, help our clients navigate the modern media landscape.

Our two other solution hubs, Publicis Sapient and Publicis Commerce, empower businesses to embrace digital transformation and equip them with a total commerce experience.

Publicis Groupe is searching for a talented individual to join the team and our bespoke agency for a globally recognized company known for its iconic brands across Snacking, Petcare and Food & Nutrition across our network and around the globe. This is a unique opportunity to partner with iconic brands on their marketing transformation journey. You will help enable the client to future-proof their business, whilst also being part of a Power of One model that integrates media, production, data & tech, social, influencer and commerce to create end-to-end PESO experiences.

The global team will consist of individuals from over 70+ markets, all operating with the same vision: To build a better today, for tomorrow.

Key Responsibilities:

Biddable Hub Model & WoW

• Lead the deployment, optimisation, and continuous improvement of the biddable hub model and WoW across all Regional and Local markets.
• Ensure the hub is fully integrated with SEO, retail media, connected commerce, TAAG, and APEX, promoting cross-channel collaboration and aligned delivery processes.
• Identify, scope, and implement operational enhancements, workflows, and automation solutions to improve efficiency and campaign quality.

Campaign Delivery Excellence

• Oversee the operational delivery of all biddable campaigns, ensuring set-up, optimisation, reporting, and finance processes are accurate, timely, and compliant with best practices.
• Build and maintain frameworks for world-class optimisation, test & learn, and performance commentary, ensuring learnings are leveraged in future planning.
• Partner with Global Biddable team and your regional Biddable Hub Lead to maintain a central repository of campaign and test learnings, ensuring insights are shared across markets.

Hub Operations, Tools & Governance

• Ensure adoption and effective use of key tools (AuditPro, CapSure, CoreOS modules, and other client platforms) across all teams.
• Drive collaboration between hub teams, TAAG, and Regional and Local markets to maintain consistent workflows and output quality.
• Oversee adherence to data governance, compliance, and accuracy standards, including naming conventions.

Stakeholder Engagement

• Build trusted relationships with senior stakeholders, both globally and locally, ensuring biddable delivery consistently meets and exceeds expectations.
• Act as a key point of contact for operational excellence discussions with internal leadership and cross-agency teams.
• Anticipate and proactively present operational and process innovations that add value to the client and hub delivery.

Team Leadership & Collaboration

• Directly manage the Biddable Campaign Manager, ensuring objectives are clear and performance is consistently high.
• Foster a strong, unified culture across onshore and offshore teams, ensuring daily collaboration and knowledge sharing.
• Support the development, training, and progression of all direct reports, driving team growth and capability building.

• Bachelor's degree in related fields
• 10+ years with proven experience leading large, multi-market biddable activation teams across search, social, and programmatic.
• Strong expertise in operational excellence, workflow management, and digital governance.
• Experience in deploying and improving hub models and cross-channel collaboration frameworks.
• Skilled in stakeholder engagement at senior client and agency leadership levels.
• Strong working knowledge of campaign activation processes, optimisation frameworks, and automation solutions.
• Exceptional organisational, leadership, and communication skills, with the ability to unify and inspire geographically dispersed teams.
• Track record in driving process innovation and delivering operational improvements at scale.

Publicis Groupe is not just a company you work for; it’s a platform for you to take your talent to the world.

If you want to help change the world, ideas alone are not enough. Real impact can only come from having meaningful access to a world of knowledge, people and resources. At Publicis Groupe, you are connected to our global network, intelligence, tools, clients, brands and 80,000 brilliant minds with expertise in data, technology, media, strategy, creativity and business transformation, all literally at your fingertips.

Go ahead, the world is waiting.

Publicis Groupe is the third largest communications group in the world. Founded in Paris in 1926, we are present in more than 100 countries as leaders in marketing, communication, and digital business transformation. Two of its biggest solution hubs in Singapore - Publicis Communications and Publicis Media & Digital.

Publicis Communications, the creative communications hub of the Publicis Groupe, is a collective of the most passionate, purposeful, and progressive creative agencies in Singapore. They are Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, Prodigious, and MSL.

Publicis Media & Digital, which is comprised of global media agency brands Starcom, Zenith, Spark Foundry, and Performics, is powered by digital-first, data-driven global practices that together, help our clients navigate the modern media landscape.

Our two other solution hubs, Publicis Sapient and Publicis Commerce, empower businesses to embrace digital transformation and equip them with a total commerce experience.

Publicis Groupe is searching for a talented individual to join the team and our bespoke agency for a globally recognized company known for its iconic brands across Snacking, Petcare and Food & Nutrition across our network and around the globe. This is a unique opportunity to partner with iconic brands on their marketing transformation journey. You will help enable the client to future-proof their business, whilst also being part of a Power of One model that integrates media, production, data & tech, social, influencer and commerce to create end-to-end PESO experiences.

The global team will consist of individuals from over 70+ markets, all operating with the same vision: To build a better today, for tomorrow.

Key Responsibilities:

Biddable Hub Model & WoW

• Lead the deployment, optimisation, and continuous improvement of the biddable hub model and WoW across all Regional and Local markets.
• Ensure the hub is fully integrated with SEO, retail media, connected commerce, TAAG, and APEX, promoting cross-channel collaboration and aligned delivery processes.
• Identify, scope, and implement operational enhancements, workflows, and automation solutions to improve efficiency and campaign quality.
  
  

Campaign Delivery Excellence

• Oversee the operational delivery of all biddable campaigns, ensuring set-up, optimisation, reporting, and finance processes are accurate, timely, and compliant with best practices.
• Build and maintain frameworks for world-class optimisation, test & learn, and performance commentary, ensuring learnings are leveraged in future planning.
• Partner with Global Biddable team and your regional Biddable Hub Lead to maintain a central repository of campaign and test learnings, ensuring insights are shared across markets.
  
  

Hub Operations, Tools & Governance

• Ensure adoption and effective use of key tools (AuditPro, CapSure, CoreOS modules, and other client platforms) across all teams.
• Drive collaboration between hub teams, TAAG, and Regional and Local markets to maintain consistent workflows and output quality.
• Oversee adherence to data governance, compliance, and accuracy standards, including naming conventions.
  
  

Stakeholder Engagement

• Build trusted relationships with senior stakeholders, both globally and locally, ensuring biddable delivery consistently meets and exceeds expectations.
• Act as a key point of contact for operational excellence discussions with internal leadership and cross-agency teams.
• Anticipate and proactively present operational and process innovations that add value to the client and hub delivery.

Team Leadership & Collaboration

• Directly manage the Biddable Campaign Manager, ensuring objectives are clear and performance is consistently high.
• Foster a strong, unified culture across onshore and offshore teams, ensuring daily collaboration and knowledge sharing.
• Support the development, training, and progression of all direct reports, driving team growth and capability building.

• Bachelor's degree in related fields
• 10+ years with proven experience leading large, multi-market biddable activation teams across search, social, and programmatic.
• Strong expertise in operational excellence, workflow management, and digital governance.
• Experience in deploying and improving hub models and cross-channel collaboration frameworks.
• Skilled in stakeholder engagement at senior client and agency leadership levels.
• Strong working knowledge of campaign activation processes, optimisation frameworks, and automation solutions.
• Exceptional organisational, leadership, and communication skills, with the ability to unify and inspire geographically dispersed teams.
• Track record in driving process innovation and delivering operational improvements at scale.

About the role:

We are currently hiring for a 1-year contract position, with the potential for renewal and the possibility to convert to a permanent position.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

About the Role:

We are seeking a dedicated and detail-oriented individual to join our team. The candidate should be efficient at juggling multiple tasks and prioritizing issues based on severity and business impact, a quick learner with a proactive approach to problem-solving. This role is also crucial for ensuring the accuracy and integrity of our data, proficient in executing and maintaining macros, and capable of troubleshooting any issues that arise.

Key Responsibilities:

• Data Management: Collecting, tracking, analyzing, and cleaning large datasets from various sources, developing and maintaining databases, and ensuring data integrity and accuracy.
• Macro Execution and Maintenance: Execute macros to automate data processes, maintain existing macros, and troubleshoot any issues that occur.
• Troubleshooting: Identify and resolve data-related issues, troubleshooting system issues, and escalating complex problems to technical teams promptly and efficiently.
• Collaboration: Work closely with other departments to understand data requirements and provide necessary support.
• Data Reporting: Generate and present reports on data status, trends, and issues to relevant stakeholders.
• Helpdesk and Operational Support: Addressing stakeholder's concerns professionally within SLA, identify areas for process improvements, automation, or optimization to streamline system performance.
• Any other ad hoc responsibilities assigned.

Qualifications:

• Experience: Relevant experience in data management and operations
• Quick Learner: Ability to quickly grasp new concepts and tools.
• Technical Skills: Proficient in executing, maintaining, and troubleshooting macros.
• Attention to Detail: Strong attention to detail and commitment to data accuracy.
• Problem-Solving Skills: Excellent troubleshooting and problem-solving abilities.
• Communication Skills: Strong verbal and written communication skills to collaborate effectively with team members.
• Data Tracking: Experience in monitoring and tracking data changes and updates.
• Data Reporting: Ability to generate and present data reports effectively.
• Exception Handling: Strong skills in identifying and resolving data-related exceptions.

Preferred Qualifications:

• Experience with CRM systems and data management.
• Previous experience in a similar role.
• Certification or training in data management or related fields.

Drive digital operations across Asia with a proactive approach.

• Track and report performance metrics, supporting strategic planning and capacity management.
• Lead budgeting and forecasting activities, utilizing dashboards for data analysis and decision support.
• Oversee onboarding, headcount tracking, and workspace planning.
• Manage rhythm of the business and monthly stakeholder communications.
• Coordinate business calendars and review schedules.
• Standardize operational reporting across regions.

Key Requirements:

• Proficiency in Power BI and Excel.
• Experience working across APAC regions.
• Financial planning, analysis, and reporting expertise.
• Detail-oriented with excellent analytical and communication skills.

Collaborate with internal teams to fulfill reporting needs in a fast-paced environment.

The role of an IT Manager is to oversee the technology backbone of a fast-growing player in the FMCG and events sector, creating engaging large-scale experiences for audiences.

This is a career-defining opportunity to lead the business through a secure and scalable digital future. Key responsibilities include overseeing IT infrastructure, networks, and AV/creative technology systems supporting event operations and venues.

Cybersecurity is another key aspect of this position, involving acting as the main liaison with contracted cybersecurity partners, overseeing security policies, monitoring, incident response, and risk management.

Additionally, the IT Manager will provide Tier 2/3 IT support, manage vendor SLA performance, and train employees on digital security awareness and system best practices.

The successful candidate will have a degree in Computer Science, Information Security, or a related field, and 6–8 years' experience in IT management, with proven leadership in cybersecurity.

Strong knowledge of IT infrastructure, security tools, and vendor ecosystems is essential, as well as demonstrated success in vendor management and project delivery.

Able to balance hands-on technical troubleshooting with strategic oversight, the ideal candidate will be proactive, forward-thinking, and passionate about building secure, resilient systems that enable innovation.

• Key Responsibilities:
• Oversee IT infrastructure, networks, and AV/creative technology systems supporting event operations and venues.
• Manage procurement, deployment, and lifecycle of hardware and software.
• Ensure uptime, reliability, and seamless vendor coordination.
• Act as the main liaison with contracted cybersecurity partners (CTO-as-a-Service model).
• Oversee security policies, monitoring, incident response, and risk management.
• Coordinate audits, penetration testing, and regulatory compliance reviews.
• Track and report on security posture to senior management.
• Provide Tier 2/3 IT support and manage escalations.
• Oversee vendor SLA performance and ticketing systems.
• Train employees on digital security awareness and system best practices.

Required Skills and Qualifications:

• Degree in Computer Science, Information Security, or related field.
• 6–8 years' IT management experience with proven leadership in cybersecurity.
• Strong knowledge of IT infrastructure, security tools, and vendor ecosystems.
• Demonstrated success in vendor management and project delivery.

Benefits:

This role offers the opportunity to shape IT and cybersecurity strategy, future-proof operations, and directly impact how audiences experience large-scale events and FMCG activations.

As a key member of the team, you will be able to work autonomously, while also contributing to the growth and development of the organization.

• What We're Looking For:
• Proactive, forward-thinking, and passionate about building secure, resilient systems that enable innovation.
• Excellent communication skills — able to explain complex technical issues in plain, actionable language.

We are seeking a Digital Project Manager to lead our project management practice and drive the success of our projects.

• Establish effective governance of project scope management, project control, risk management, resource management, and schedule management.
• Provide support for project processes and management tools.
• Communicate program status and escalate issues as needed.
• Manage small projects directly based on workload and time capacity.

• Excellent communication skills for business case presentation and storytelling.
• Project management skills in PMP, Agile, and Scaled agile.
• Expertise in IT infrastructure foundations.
• Knowledge of application architecture.
• Experience with application deployment projects such as SAP and MES.
• Familiarity with business environments in the pharmaceutical industry, including vaccines and manufacturing.

• MES
• GxP
• Effective Communication
• Application Architecture
• Management Skills
• ICT
• Risk Management
• Adaptability
• SAP
• Project Management
• PMP
• Resource Management

• Develop and implement digital strategies that meet the needs of our stakeholders
• Maintain relationships with partners to stay abreast of the latest trends and innovations in digital technology
• Collaborate with teams to ensure seamless execution of logistics and operational requirements
• Conduct surveys and gather feedback from seniors, hawkers, and merchants to inform our digital approach
• Liaise with partners to set up roving counters, learning journeys, events, and pop-up counters that showcase our commitment to digital innovation
• Capture and track key engagements using our CRM system
• Generate monthly reports on engagement numbers and performance metrics

• Proven leadership or business development experience in a digital context
• Able to analyze complex data and make informed decisions
• Strong stakeholder engagement and management skills
• Able to manage a team and foster a collaborative work environment
• Proficient in Microsoft Office and other digital tools

About the role:

We are currently hiring for a 1-year contract position, with the potential for renewal and the possibility to convert to a permanent position.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

About the Role:

We are seeking a dedicated and detail-oriented individual to join our team. The candidate should be efficient at juggling multiple tasks and prioritizing issues based on severity and business impact, a quick learner with a proactive approach to problem-solving. This role is also crucial for ensuring the accuracy and integrity of our data, proficient in executing and maintaining macros , and capable of troubleshooting any issues that arise.

Key Responsibilities:

• Data Management: Collecting, tracking, analyzing, and cleaning large datasets from various sources, developing and maintaining databases, and ensuring data integrity and accuracy.
• Macro Execution and Maintenance: Execute macros to automate data processes, maintain existing macros, and troubleshoot any issues that occur.
• Troubleshooting: Identify and resolve data-related issues, troubleshooting system issues, and escalating complex problems to technical teams promptly and efficiently.
• Collaboration: Work closely with other departments to understand data requirements and provide necessary support.
• Data Reporting: Generate and present reports on data status, trends, and issues to relevant stakeholders.
• Helpdesk and Operational Support: Addressing stakeholder's concerns professionally within SLA, identify areas for process improvements, automation, or optimization to streamline system performance.
• Any other ad hoc responsibilities assigned.

Qualifications:

• Experience: Relevant experience in data management and operations
• Quick Learner: Ability to quickly grasp new concepts and tools.
• Technical Skills: Proficient in executing, maintaining, and troubleshooting macros.
• Attention to Detail: Strong attention to detail and commitment to data accuracy.
• Problem-Solving Skills: Excellent troubleshooting and problem-solving abilities.
• Communication Skills: Strong verbal and written communication skills to collaborate effectively with team members.
• Data Tracking: Experience in monitoring and tracking data changes and updates.
• Data Reporting: Ability to generate and present data reports effectively.
• Exception Handling: Strong skills in identifying and resolving data-related exceptions.

Preferred Qualifications:

• Experience with CRM systems and data management.
• Previous experience in a similar role.
• Certification or training in data management or related fields.

Senior Business Analyst (Digital Operations)
Join to apply for the
Senior Business Analyst (Digital Operations)
role at
OCBC
Senior Business Analyst (Digital Operations)
Join to apply for the
Senior Business Analyst (Digital Operations)
role at
OCBC
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
About The Role
We are seeking a skilled and analytical Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.
Key Responsibilities
Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.
Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation’s needs, leveraging technologies such as automation, AI, and data analytics.
Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation’s requirements and are ready for deployment.
Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.
Qualifications
5+ years of experience as a Business Analyst, with a focus on operations or digital transformation.
Strong understanding of business process analysis and improvement methodologies.
Experience with digital tools and technologies, such as automation platforms and data analytics.
Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation’s needs.
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.
Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Research, Analyst, and Information Technology
Industries Banking
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