409 Digital Consulting jobs in Singapore

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Location:

Other locations: Primary Location Only

Date: Jul 16, 2025

Requisition ID: 247281

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your Key Responsibilities

1) Product Planning and Strategy:

Collaborate with stakeholders to define and prioritise common cloud services based on organisational needs and strategic objectives.

Develop product roadmaps, feature prioritisation, and release schedules for common services.

Conduct research and analysis to identify trends and opportunities for enhancing common cloud offerings.

2) Product Delivery, Implementation, and Testing:

Lead the implementation and deployment of common cloud services, ensuring alignment with technical requirements and business goals.

Plan and execute testing phases to validate functionality, performance, and security of deployed services.

Coordinate with cross-functional teams including development, operations, and security to deliver high-quality solutions on schedule.

Manage product releases and updates, ensuring smooth transitions and minimal disruption to users.

3) Product Management and Optimisation:

Monitor and analyse key performance metrics of common cloud services, identifying areas for improvement and optimization.

Implement strategies to enhance service reliability, scalability, and cost- effectiveness.

4) Stakeholder Engagement and Communication:

Serve as a primary point of contact for stakeholders regarding common cloud services, providing updates, gathering feedback, and addressing concerns.

Facilitate communication and collaboration among internal teams and external partners/vendors involved in the delivery and support of common services.

Prepare and present reports, presentations, and recommendations to senior management on the performance and strategic direction of common cloud services.

To qualify for the role, you must have:

Degree in Computer Science, Engineering, Information Systems, Information Resource Management (or equivalent)

For Senior Consultant: Minimum 3 years of working experience in Business Analyst or similar capacity

For Manager: Minimum 6 years of working experience in Business Analyst or similar capacity

Strong analytical, problem solving skills and attention to detail

Strong grasp of cloud computing concepts and technologies, with proven contributions to commercial cloud projects and relevant experience in project management would be advantageous.

Strong written and verbal communication with emphasis on technical writing skills

Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.

Excellent communication skills, capable of influencing and collaborating with stakeholders at all organisational levels

Preferably at least 2 years of experience in product delivery, product management, and/or business consulting support.

Ideally, you’ll also have

Keen appreciation of client’s needs and strong interest in software delivery

Knowledge of test automation will be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Press Tab to Move to Skip to Content Link

Location:

Other locations: Primary Location Only

Date: Jul 16, 2025

Requisition ID: 247281

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your Key Responsibilities

1) Product Planning and Strategy:

Collaborate with stakeholders to define and prioritise common cloud services based on organisational needs and strategic objectives.

Develop product roadmaps, feature prioritisation, and release schedules for common services.

Conduct research and analysis to identify trends and opportunities for enhancing common cloud offerings.

2) Product Delivery, Implementation, and Testing:

Lead the implementation and deployment of common cloud services, ensuring alignment with technical requirements and business goals.

Plan and execute testing phases to validate functionality, performance, and security of deployed services.

Coordinate with cross-functional teams including development, operations, and security to deliver high-quality solutions on schedule.

Manage product releases and updates, ensuring smooth transitions and minimal disruption to users.

3) Product Management and Optimisation:

Monitor and analyse key performance metrics of common cloud services, identifying areas for improvement and optimization.

Implement strategies to enhance service reliability, scalability, and cost- effectiveness.

4) Stakeholder Engagement and Communication:

Serve as a primary point of contact for stakeholders regarding common cloud services, providing updates, gathering feedback, and addressing concerns.

Facilitate communication and collaboration among internal teams and external partners/vendors involved in the delivery and support of common services.

Prepare and present reports, presentations, and recommendations to senior management on the performance and strategic direction of common cloud services.

To qualify for the role, you must have:

Degree in Computer Science, Engineering, Information Systems, Information Resource Management (or equivalent)

For Senior Consultant: Minimum 3 years of working experience in Business Analyst or similar capacity

For Manager: Minimum 6 years of working experience in Business Analyst or similar capacity

Strong analytical, problem solving skills and attention to detail

Strong grasp of cloud computing concepts and technologies, with proven contributions to commercial cloud projects and relevant experience in project management would be advantageous.

Strong written and verbal communication with emphasis on technical writing skills

Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.

Excellent communication skills, capable of influencing and collaborating with stakeholders at all organisational levels

Preferably at least 2 years of experience in product delivery, product management, and/or business consulting support.

Ideally, you’ll also have

Keen appreciation of client’s needs and strong interest in software delivery

Knowledge of test automation will be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Press Tab to Move to Skip to Content Link
Location:
Other locations: Primary Location Only
Date: Jul 16, 2025
Requisition ID: 247281
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Your Key Responsibilities
1) Product Planning and Strategy:
Collaborate with stakeholders to define and prioritise common cloud services based on organisational needs and strategic objectives.
Develop product roadmaps, feature prioritisation, and release schedules for
common services.
Conduct research and analysis to identify trends and opportunities for enhancing common cloud offerings.
2) Product Delivery, Implementation, and Testing:
Lead the implementation and deployment of common cloud services, ensuring alignment with technical requirements and business goals.
Plan and execute testing phases to validate functionality, performance, and
security of deployed services.
Coordinate with cross-functional teams including development, operations, and
security to deliver high-quality solutions on schedule.
Manage product releases and updates, ensuring smooth transitions and minimal
disruption to users.
3)
Product Management and Optimisation:
Monitor and analyse key performance metrics of common cloud services,
identifying areas for improvement and optimization.
Implement strategies to enhance service reliability, scalability, and cost- effectiveness.
4) Stakeholder Engagement and Communication:
Serve as a primary point of contact for stakeholders regarding common cloud services, providing updates, gathering feedback, and addressing concerns.
Facilitate communication and collaboration among internal teams and external
partners/vendors involved in the delivery and support of common services.
Prepare and present reports, presentations, and recommendations to senior
management on the performance and strategic direction of common cloud services.
To qualify for the role, you must have:
Degree in Computer Science, Engineering, Information Systems, Information Resource Management (or equivalent)
For Senior Consultant: Minimum 3 years of working experience in Business Analyst or similar capacity
For Manager: Minimum 6 years of working experience in Business Analyst or similar capacity
Strong analytical, problem solving skills and attention to detail
Strong grasp of cloud computing concepts and technologies, with proven contributions to commercial cloud projects and relevant experience in project management would be advantageous.
Strong written and verbal communication with emphasis on technical writing skills
Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.
Excellent communication skills, capable of influencing and collaborating with stakeholders at all organisational levels
Preferably at least 2 years of experience in product delivery, product management, and/or business consulting support.
Ideally, you’ll also have
Keen appreciation of client’s needs and strong interest in software delivery
Knowledge of test automation will be an advantage
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
What working at EY offers
EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Select how often (in days) to receive an alert:
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
#J-18808-Ljbffr

Location:

Other locations: Primary Location Only

Date: Apr 12, 2025

Requisition ID: 1528911

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a ServiceNow Developer at EY Digital. You will be at the core of many innovative business ideas. You work in a fast-paced environment and help visualize ideas at their early stages. You drive innovation in large corporates by ideating on new concepts (products or services, experiences).

As a ServiceNow Developer, you will be responsible for the design, development, and implementation of ServiceNow solutions. You will work closely with business analysts, project managers, and other IT professionals to create and refine business requirements, and translate them into functional and technical specifications. You will ensure that our ServiceNow platform is effectively customized to fit the unique needs of our organization.

Key Responsibilities:

1. Design, develop, configure, and customize ServiceNow applications and services.
2. Work with IT and business units to analyze and understand requirements to develop technical solutions within ServiceNow.
3. Implement new functionality and enhancements to existing ServiceNow applications.
4. Create and maintain documentation on application configurations, system integrations, and process workflows.
5. Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus.
6. Ensure the latest ServiceNow features and best practices are utilized to provide the most efficient solutions.
7. Perform unit testing and support user acceptance testing to ensure the quality and integrity of developed solutions.
8. Provide ongoing support and maintenance of ServiceNow instances.
9. Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
10. Stay current with the latest ServiceNow features, technologies, and best practices.

To qualify for the role, you will need:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. 3+ years experience as a ServiceNow Developer with a strong understanding of the ServiceNow platform.
3. Familiarity with REST and SOAP web services.
4. Knowledge of ITIL and IT service management.
5. Strong problem-solving and analytical skills.
6. Excellent communication and interpersonal skills.
7. ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are a plus.

Skills and Attributes for Success:

1. Experience with Agile and Scrum methodologies.
2. Knowledge of database design schemas and data modeling.
3. Strong understanding of system and IT operations.
4. Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or HRSD.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

1. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
2. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
3. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
4. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please apply!

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Location:
Other locations: Primary Location Only
Date: Jul 8, 2025
Requisition ID: 1528911
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Opportunity
We are looking for an ServiceNow Developer at EY Digital. You will be at the core of many innovative business ideas. You work in a fast-paced environment and help visualize ideas at their early stages. You drive innovation in large corporates by ideating on new concepts (products or services, experiences).
As a ServiceNow Developer, you will be responsible for the design, development, and implementation of ServiceNow solutions. You will work closely with business analysts, project managers, and other IT professionals to create and refine business requirements, and translate them into functional and technical specifications. You will ensure that our ServiceNow platform is effectively customized to fit the unique needs of our organization.
Key Responsibilities:
Design, develop, configure, and customize ServiceNow applications and services.
Work with IT and business units to analyze and understand requirements to develop technical solutions within ServiceNow.
Implement new functionality and enhancements to existing ServiceNow applications.
Create and maintain documentation on application configurations, system integrations, and process workflows.
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus.
Ensure the latest ServiceNow features and best practices are utilized to provide the most efficient solutions.
Perform unit testing and support user acceptance testing to ensure the quality and integrity of developed solutions.
Provide ongoing support and maintenance of ServiceNow instances.
Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
Stay current with the latest ServiceNow features, technologies, and best practices.
To qualify for the role, you will need:
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years experience as a ServiceNow Developer with a strong understanding of the ServiceNow platform.
Familiarity with REST and SOAP web services.
Knowledge of ITIL and IT service management.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are a plus.
Skills and Attributes for Success:
Experience with Agile and Scrum methodologies.
Knowledge of database design schemas and data modeling.
Strong understanding of system and IT operations.
Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or HRSD.
What we offer
EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.
Plus, we offer:
Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please apply!
Select how often (in days) to receive an alert:
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
#J-18808-Ljbffr

Location:
Other locations: Primary Location Only
Date: Apr 12, 2025
Requisition ID: 1528911
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Opportunity
We are looking for a ServiceNow Developer at EY Digital. You will be at the core of many innovative business ideas. You work in a fast-paced environment and help visualize ideas at their early stages. You drive innovation in large corporates by ideating on new concepts (products or services, experiences).
As a ServiceNow Developer, you will be responsible for the design, development, and implementation of ServiceNow solutions. You will work closely with business analysts, project managers, and other IT professionals to create and refine business requirements, and translate them into functional and technical specifications. You will ensure that our ServiceNow platform is effectively customized to fit the unique needs of our organization.
Key Responsibilities:
Design, develop, configure, and customize ServiceNow applications and services.
Work with IT and business units to analyze and understand requirements to develop technical solutions within ServiceNow.
Implement new functionality and enhancements to existing ServiceNow applications.
Create and maintain documentation on application configurations, system integrations, and process workflows.
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus.
Ensure the latest ServiceNow features and best practices are utilized to provide the most efficient solutions.
Perform unit testing and support user acceptance testing to ensure the quality and integrity of developed solutions.
Provide ongoing support and maintenance of ServiceNow instances.
Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
Stay current with the latest ServiceNow features, technologies, and best practices.
To qualify for the role, you will need:
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years experience as a ServiceNow Developer with a strong understanding of the ServiceNow platform.
Familiarity with REST and SOAP web services.
Knowledge of ITIL and IT service management.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are a plus.
Skills and Attributes for Success:
Experience with Agile and Scrum methodologies.
Knowledge of database design schemas and data modeling.
Strong understanding of system and IT operations.
Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or HRSD.
What we offer
EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.
Plus, we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please apply!
#J-18808-Ljbffr

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Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.
Drive Revenue Growth:
Increase managed services revenue through churn prevention and upselling additional services.
Strategic Alignment with Sales:
Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue.
Contract Negotiation and Vendor Management:
Perform contract negotiations and manage vendor relationships.
Client Relationship Management:
Foster strong client relationships and achieve Trusted Advisor status across assigned accounts.
Team Management:
Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations.
On-boarding and Transition Management:
Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security.
Operational Stability:
Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans.
Service Level Agreement (SLA) Management:
Directly and indirectly manage operational teams to ensure SLAs are met for clients.
Operational Efficiency:
Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination.
Operational Efficiency through Innovation : Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities.
Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry.
The Main Responsibilities
Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements.
Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence.
Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality.
Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements.
Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution.
Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives.
Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs.
Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives.
Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction.
Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients.
Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels.
Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors.
Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients.
Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services.
Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes.
Facilitate the order process for client moves, adds, changes, and deletions.
Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes).
Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations.
Maintain collaborative relationships with key engineering, sales, and operational organizations.
Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations.
What We Look For in a Candidate
Minimum of 10 years of experience in Information Technology and Services.
10+ years of technical experience in professional and managed services of large and complex IT solutions.
Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations.
Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies.
Proven expertise in transition management for large complex IT outsourcing contracts.
Executive management and presentation skills.
Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations.
Excellent interpersonal, organizational, leadership, and client relationship management skills.
Strong team-player with collaboration skills in international, culturally diverse, and virtual teams.
BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.
Compensation
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 339015
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Ability to effectively work on Inbound and Outbound leads provided by client
• Responsible for assigned portfolio, optimizing your clients' campaigns, and ensuring that customer expectations are met
• Ability to be an advisor for companies in relation to their online advertising campaigns, with the opportunity of having a significant impact on their business
• Target driven environment, so ability to achieve individual sales targets as well as being part of a larger sales team increasing the customer base across region is crucial
• Be part of the largest team who creates unique customer experiences while actively affecting the online marketing environment
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Bachelor's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Passion and a genuine interest in online marketing.
• Creative mindset and good understanding of client’s needs.
• Analytical skills and a logical mindset
• Strong communication skills and a flair for convincing and presenting an argument
• Fluent in verbal and written communication skills in English and native in the language of supporting market

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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Job Segment: BPO, Marketing Consultant, Advertising, Online Marketing, Interactive Marketing, Operations, Marketing