15 Department Chair jobs in Singapore

Supervise and carry out operational work to ensure the successful running of programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Academics to ensure students are provided a good learning experience. In addition, the candidate will be required to coordinate marketing communications activities including copy edit and proofread the marketing collaterals.

Responsibilities:

• HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)
• Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
• Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and SSG. Propose resolutions to issues faced by lecturers. (as applicable)
• Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students. (as applicable)
• Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, SSG regulations and internal quality requirements. (as applicable)
• Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
• Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
• Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Requirements:

• Bachelor's Degree or Diploma holder with 3 - 5 years of working experience
• Proficient in MS office applications
• Data analytical skills
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English

We regret that only shortlisted candidates will be notified.

The Executive, Higher Education position is a leadership role that oversees the successful implementation of educational programs. It involves supervising operational tasks and ensuring adherence to established policies and procedures.

Supervise and carry out operational work to ensure the successful running of programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Academics to ensure students are provided a good learning experience. In addition, the candidate will be required to coordinate marketing communications activities including copy edit and proofread the marketing collaterals.

Responsibilities:

• HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)
• Coordination with University Partners/Stakeholders : Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
• Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and SSG. Propose resolutions to issues faced by lecturers. (as applicable)
• Student Management : Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students. (as applicable)
• Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, SSG regulations and internal quality requirements. (as applicable)
• Process Innovation : Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
• Marketing and Recruitment : Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
• Programme Review : Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Requirements:

• Bachelor’s Degree or Diploma holder with 3 - 5 years of working experience
• Proficient in MS office applications
• Data analytical skills
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English

We regret that only shortlisted candidates will be notified.

Our Academic Advisor plays a pivotal role in guiding students through the US and UK college application process.

The ideal candidate will possess extensive knowledge of higher education trends, procedures, and course selection in high school.

This position requires excellent communication skills to advise students on their academic journey while handling multiple profiles independently.

We seek someone with the ability to handle diverse student populations in a fast-paced entrepreneurial environment.

• To offer comprehensive counselling services including advice and assistance with writing college essays for international university applicants.
• Provide general information about studying abroad in universities.
• Organize and participate in outreach events, fairs, schools' visits, and partnerships with local schools.

• Higher Education
• Student Recruiting
• Educational Leadership
• Teaching
• Client Consulting
• Higher Education Research
• Student Counseling
• Higher Education Policy
• Career Counseling
• Student Enrolment
• Higher Education Recruitment
• Student Development

Work as part of a dynamic team in a fast-paced entrepreneurial setting with diverse students from Singapore and around the world.

Join to apply for the Customer Service Officer (Higher Education) role at TDCX .

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires, emails, live chats from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructivefeedbackson tool, resources,proceduresand guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation,maintenanceand continual improvement of the Quality Management System of TDCX.

• Minimum Higher Nitec or GCE A Level or Diploma in any field.
• Preferably with 3 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

• Entry level

• Full-time

• Customer Service and Education

• Airlines and Aviation, Higher Education, and Hospitality

Visit for more info.

Customer Service Officer (Higher Education)
Join to apply for the
Customer Service Officer (Higher Education)
role at
TDCX .
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Attend to phone-in enquires, emails, live chats from the Public.
Resolve enquiries in a timely, efficient, and professional manner.
Provide constructivefeedbackson tool, resources,proceduresand guideline to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
Handling and managing of escalation issues in a proficient manner.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation,maintenanceand continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Minimum Higher Nitec or GCE A Level or Diploma in any field.
Preferably with 3 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
Possesses strong time management skills and is motivated to exceed expectations.
Proficient in MS Office applications with excellent keyboard skills
Possesses good telephone manners with clear speaking voice
Comfortable working with computers and multiple systems.
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit for more info.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Education
Industries
Airlines and Aviation, Higher Education, and Hospitality
Visit for more info.
#J-18808-Ljbffr

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company.

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual and articulate with a strong command of spoken and written English.
• Proficient in MS Office applications with excellent keyboard skills.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast-paced environment.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

**Sales Leader for APAC Higher Education Institutions**

Our team seeks a seasoned sales professional to drive growth and engagement with senior decision-makers in universities and institutions across the Asia-Pacific region. The successful candidate will lead efforts to introduce and promote our services, collaborating closely with marketing to plan and execute lead generation campaigns.

• Qualify inbound leads and conduct initial meetings to assess partnership potential.
• Build and maintain a robust sales pipeline aligned with annual targets.
• Lead negotiations and guide prospects through the sales journey to successful outcomes.
• Maintain accurate records and insights using CRM tools (Salesforce).

This role presents an exceptional opportunity to join a purpose-driven team that's passionate about making a real difference in education. You'll work with colleagues who value learning and strong relationships-creating a growth environment.