28 Delivery Services jobs in Singapore

This role is for you if:

You are cloud enthusiast

You love speaking to different business stakeholders as a catalyst to cloud adoption in a complex environment

Our client is a global financial institution and currently, a delivery lead is sought after to join their global team in pushing the adoption of different cloud platforms, services and tools. This role is crucial to lead all adoption projects globally.

What does this role entails?

You will be leading the implementation projects across the global when it comes to cloud adoption.

You will be working closely with different business leaders to understand business needs and being the solution provider to them in terms of cloud and platform practices.

Technically, you are going to provide guidance to the technical team on what is required to ensure all integration, deployments and implementations go smoothly. The team practices daily stand ups to get this moving.

Delivery is crucial, thus, you will need to create a road-map to ensure every parties involved in the project will delivering accordingly to the timeline set.

What is required?

Prior experience in bridging the business and technical team for cloud implementation projects

Has experience with any of these cloud (GCP, Azure, AWS) services

Has strong technical understanding of the entire approach to build applications for cloud environment (from microservices architecture, containerisation, orchestration, devops, CI/CD to scalability).

Apply now to find out more, you can reach out to Eva at +65 9755 9832 to schedule a career conversation.

CEI No: R1551057 / EA No: 07C3147

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2506-354162

Salary: Negotiable

Salary per: annum

Job Duration:

Job Start Date:

Job Industries: Technology

Job Locations: Singapore

Job Types: Permanent

Apply for this Job

• Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
• Lead both project- and program-level engagements
• Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
• Proactively identify and assist in closing expansion opportunities in services and software
• Able to do this at the project level or program level.

• Manage project budgets of $500k+, ensuring projects remain within scope and budget
• Monitor budgets closely and prepare change orders as needed
• Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
• Anticipate resource availability issues, proactively creating backup plans
• Identify and mitigate resource skill gaps, if applicable

• Drive project timelines, prioritizing client need and adapting plans without oversight
• Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer
• Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level
• Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate

• Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
• Lead status calls, ensuring alignment and next steps are clearly documented
• Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
• Achieve high CSAT scores through excellent project execution and customer engagement

• Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals
• Evangelize Workato's GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy
• Articulate Workato's differentiation in the iPaaS space, comparing key product features to competitors

• Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers
• Contribute 3+ assets per quarter to enhance delivery methodology
• Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion

• 5+ years of project management experience with a proven track record of success
• 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
• Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD
• Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)
• Demonstrate high energy and have strong project management experience, including:
  - Project scoping & planning
  - Risk & change management
  - Status reporting
• Experience managing enterprise projects within complex, matrixed ecosystems
• Demonstrated ability to grow accounts (ARR) and expansion services
• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
• iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders
• Experience in both project and program management, driving long-term success across multiple initiatives

• Ability to thrive in a fast-paced, high growth and unpredictable environment
• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
• Experience in delivering and leading concurrent projects (5+)

Job Title: Service Delivery Program Manager

We are seeking an experienced Service Delivery Program Manager to lead our program management team. In this role, you will be responsible for delivering high-quality programs that meet the needs of our clients.

• Maintain alignment of program scope with strategic business objectives and make recommendations to adjust program scope as needed.
• Drive implementation life cycle for programs from inception through delivery.
• Serve as escalation point for project issues across accounts or program workstreams.
• Identify new software or services opportunities within accounts or programs and communicate them to the appropriate management teams.
• Generate and drive program schedules, milestones, and phase review processes.
• Anticipate and resolve cross-functional project-related issues and work with Project Managers to implement improvements.
• Identify interdependencies between different projects in the program and monitor them through various project lifecycles.
• Measure and monitor internal, external, and stakeholder client satisfaction and implement processes to improve satisfaction.
• Formulate, monitor, and report metrics to measure and communicate program goals and schedules to cross-functional teams.
• Work with functional and constituent managers/project managers to define requirements for resources and coordinate the sharing of resources.
• Use program and portfolio management accountability methods and processes to ensure quality programs.
• Collaborate with technical teams to ensure technology or implementation issues are quickly resolved.
• Identify and communicate training and support needs to enable consultants, project managers, and partners to provide implementation services or offerings on new initiatives and updates.
• Assess and monitor risks, recommend, and manage mitigating actions commensurate with risk levels.
• Create and maintain electronic shared repositories of program management information for all programs.
• Contribute leading practices and lessons learned content to knowledge management repositories.
• Provide leadership modeling and mentoring to Implementation Project Managers.
• Facilitate and lead change through formal Change Management procedures and informally through exercising leadership in customer-facing program roles.

• Extensive experience in program management, preferably in a service delivery environment.
• Proven track record of delivering high-quality programs that meet client needs.
• Strong leadership and communication skills.
• Ability to work effectively in a fast-paced environment.
• Excellent problem-solving and analytical skills.

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A competitive salary and benefits package.

This role involves assisting in the delivery of parcels, ensuring timely and efficient service to customers. The successful candidate will be responsible for arranging and stacking shipments, transporting palletized goods into trucks, scanning shipments, and delivering packages.

• Assist in arranging and stacking shipment
• Transport all palletized shipment into truck
• Scan shipment
• Delivery & collection of Shipment

The ideal candidate should possess excellent communication skills, with the ability to work independently and as part of a team. He/she should also have basic knowledge of transportation logistics and be physically fit to handle heavy loads.

• Excellent communication and teamwork skills
• Basic knowledge of transportation logistics
• Physical fitness to handle heavy loads

The company offers a competitive salary, comprehensive training, and opportunities for career advancement. Additionally, employees are entitled to various benefits, including health insurance, paid time off, and retirement plans.

• Competitive salary
• Comprehensive training
• Opportunities for career advancement
• Health insurance
• Paid time off
• Retirement plans

• Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
• Lead both project- and program-level engagements
• Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
• Proactively identify and assist in closing expansion opportunities in services and software
• Able to do this at the project level or program level.

• Manage project budgets of $500k+, ensuring projects remain within scope and budget
• Monitor budgets closely and prepare change orders as needed
• Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
• Anticipate resource availability issues, proactively creating backup plans
• Identify and mitigate resource skill gaps, if applicable

• Drive project timelines, prioritizing client need and adapting plans without oversight
• Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer
• Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level
• Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate

• Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
• Lead status calls, ensuring alignment and next steps are clearly documented
• Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
• Achieve high CSAT scores through excellent project execution and customer engagement

• Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals
• Evangelize Workato's GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy
• Articulate Workato's differentiation in the iPaaS space, comparing key product features to competitors

• Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers
• Contribute 3+ assets per quarter to enhance delivery methodology
• Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion

• 5+ years of project management experience with a proven track record of success
• 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
• Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD
• Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)
• Demonstrate high energy and have strong project management experience, including:
  - Project scoping & planning
  - Risk & change management
  - Status reporting
• Experience managing enterprise projects within complex, matrixed ecosystems
• Demonstrated ability to grow accounts (ARR) and expansion services
• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
• iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders
• Experience in both project and program management, driving long-term success across multiple initiatives

• Ability to thrive in a fast-paced, high growth and unpredictable environment
• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
• Experience in delivering and leading concurrent projects (5+)

Application instructions:

Interested applicants, please apply for this job at this link:

We are looking for an exceptional Delivery Manager to join our growing team. Key responsibilities include:

• Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
• Lead both project- and program-level engagements
• Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
• Proactively identify and assist in closing expansion opportunities in services and software
• Able to do this at the project level or program level.

• Manage project budgets of $500k+, ensuring projects remain within scope and budget
• Monitor budgets closely and prepare change orders as needed
• Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
• Anticipate resource availability issues, proactively creating backup plans
• Identify and mitigate resource skill gaps, if applicable

• Drive project timelines, prioritizing client need and adapting plans without oversight
• Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer
• Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level
• Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate

• Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
• Lead status calls, ensuring alignment and next steps are clearly documented
• Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
• Achieve high CSAT scores through excellent project execution and customer engagement

• Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals
• Evangelize Workato’s GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy
• Articulate Workato’s differentiation in the iPaaS space, comparing key product features to competitors

• Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers
• Contribute 3+ assets per quarter to enhance delivery methodology
• Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion

• 5+ years of project management experience with a proven track record of success
• 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
• Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD
• Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)
• Demonstrate high energy and have strong project management experience, including:
  - Project scoping & planning
  - Risk & change management
  - Status reporting
• Experience managing enterprise projects within complex, matrixed ecosystems
• Demonstrated ability to grow accounts (ARR) and expansion services
• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
• iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders
• Experience in both project and program management, driving long-term success across multiple initiatives

• Ability to thrive in a fast-paced, high growth and unpredictable environment
• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
• Experience in delivering and leading concurrent projects (5+)

• Responsible for maintaining alignment of program scope with strategic business objectives and making recommendations to adjust program scope to align with strategic business intent.
• Drive implementation life cycle for programs from inception through delivery for new and upgraded professional services or offerings.
• Serves as escalation point for project issues across the accounts or program workstreams.
• Identify new software or services opportunities within the account or program and communicate to the appropriate SAS management team(s).
• Generate and drive program schedules, milestones, and phase review processes.
• Anticipate and resolve cross-functional project related issues and work with Project Managers to implement improvements.
• Identify the interdependencies between the different projects in the program and monitor them through the different project lifecycles (Multi-Project Management)
• Measure and monitor internal, external and stakeholder client satisfaction and implement processes to improve satisfaction.
• Formulate, monitor and report metrics to measure and communicate program goals and schedules to cross-functional teams.
• Work with functional and constituent managers/project managers to define requirements for resources, and coordinate the sharing of resources.
• Use program and portfolio management accountability methods and processes to ensure quality programs.
• Collaborate with SAS technical teams to ensure technology or implementation issues are quickly resolved.
• Identify and communicate training and support needs to enable consultants, project managers and partners to provide implementation services or offerings on new initiatives and updates.
• Assess and monitor risks, recommend and manage mitigating actions commensurate with risk levels.
• Create and maintain electronic shared repository of program management information for all programs.
• Contribute leading practices and lessons learned content to knowledge management repositories.
• Provide leadership modeling and mentoring to Implementation Project Managers.
• Facilitate and lead change through formal Change Management procedures and informally through exercising leadership in customer facing program roles.

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
• Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
• Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
• Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
• Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
• Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
• Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
• Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
• Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
• Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
• Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
• Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
• Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
• Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
• Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
• Negotiates and resolves contractual issues, including failure to meet contractual obligations.
• Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
• Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.

• Advanced understanding of the IT services industry, including trends, technologies, and best practices.
• Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
• Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
• Advanced leadership and management skills to lead a team of professionals and drive results.
• Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
• Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
• Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
• Strong analytical and problem-solving skills to address client issues and challenges proactively.
• Advanced budgeting and financial management skills to ensure profitable service delivery.
• Ability to manage relationships with third-party vendors and partners as needed for service delivery.
• Client centric mindset, always putting the client's needs and satisfaction first.
• Willingness and ability to adapt to changing technology, client requirements, and industry trends.
• Abilit to develop long-term and short-term plans for service delivery improvement.
• Focus on achieving measurable outcomes and delivering value to clients.
• Collaboration and teamwork are essential, as the role involves working with cross functional teams.

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.

• Advanced demonstrated experience in a managed services and/or support services environment.
• Advanced demonstrated experience in managed services - service delivery and client management.
• Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Advanced demonstrated experience in monitoring contract performance.
• Advanced demonstrated experience in managing service delivery projects for clients.
• Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
• Advanced demonstrated experience in managing and leading a service delivery team and/or related function.