820 Delivery Manager jobs in Singapore

We're seeking a skilled Software Delivery Manager with a deep understanding of software delivery methodologies, technical proficiency across various development technologies, and adept problem-solving skills. The ideal candidate will excel in coordinating project execution, fostering team collaboration, and ensuring timely delivery aligned with business objectives.

Job Responsibilities

• Directing and coordinating the execution of software delivery goals from initiation to shipping to customers, ensuring alignment with organizational goals, timelines, and quality standards
• Working together with various technology members, to efficiently managing resources, to support the successful delivery of software to customers
• Identifying, communicating and mitigating potential risks and issues that may impact project delivery and proactively addressing challenges to minimize disruptions and ensure delivery success
• Acting as the primary point of contact between the development team and stakeholders, including clients, product owners, and senior management. Responsible for managing expectations, providing regular updates on project progress, gathering feedback, and ensuring alignment between business objectives and technical solutions
• Play a key role within a cross functional squad of software developers, squads, product managers, and other stakeholders, providing planning, guidance, and support to ensure efficient collaboration. This includes fostering a positive work environment, facilitating communication, resolving conflicts, and promoting continuous improvements

Job Requirement

• Bachelor's degree in Software Engineering, Technology, Business, Finance, or related fields.
• Min 3-5 years of experience in software delivery at a mid-large scale software delivery role, with a proven track record in delivering client facing software products
• Proficiency in the principles, methodologies, and best practices of software development lifecycle (SDLC), including Agile, Scrum, or other iterative development methodologies. This includes knowledge of requirements analysis, design, development, testing, deployment, and maintenance phases.
• Familiarity with software development technologies, tools, and platforms relevant to the project's technology stack. This may include programming languages (e.g., Java, Python, JavaScript), version control systems (e.g., Git), continuous integration/continuous deployment (CI/CD) tools, and project management tools such as JIRA and Confluence.
• Ability to identify, analyze, and resolve technical issues and challenges that arise during the software development process. This includes debugging code, troubleshooting infrastructure issues, and finding efficient solutions to complex technical problems.

• Minimum of 5 years' experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.

• Ability to develop and execute your engagement and business strategy in parallel with our product roadmap

• Confident public speaker and ability to independently run workshops, clinics and webinars, and broad-based engagement activities

• Skilled at building and nurturing relationships with clients to drive adoption and customer success, including with senior stakeholders

• Ability to simplify complex concepts, with keen interest in solving public service challenges and improving government digital solutions

• Proficient in English (verbal & written); excellent communication and interpersonal skills

• Strong bias for action and taking initiative; willingness to learn quickly, adapt, and proactively solve problems

• Ability to thrive in an a high-pace and ambiguous / agile environment

• Experience in engagement management for public service products will be a plus

• Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus

• Experience in digital marketing, events planning will be a plus

• Experience in copywriting and graphics design will be a plus

We are looking for an experienced Delivery Manager oversees the end-to-end delivery of projects, products, or services, ensuring they are completed on time, within budget, and to the required quality standards. He/she plays a pivotal role in shaping the delivery of services or products by working closely with multidisciplinary teams within a company. They monitor project progress, tackle potential issues, and continually optimize for better efficiency.

Responsibilities:

• Project Planning and Execution: Defining project scope, creating timelines, allocating resources, and managing risks to ensure smooth delivery.
• Team Management : Leading and motivating delivery teams, facilitating collaboration, and removing obstacles to progress.
• Stakeholder Communication : Keeping stakeholders informed about project status, managing expectations, and facilitating communication between different teams.
• Quality Assurance: Ensuring that deliverables meet quality standards and client requirements.
• Process Improvement: Identifying areas for improvement in the delivery process and implementing solutions to enhance efficiency and effectiveness.
• Budget Management: Tracking project costs and ensuring that the project stays within budget.

Requirement

• Strong project management skills, including planning, scheduling, and risk management.
• Excellent communication and interpersonal skills.
• Leadership and team management abilities.
• Problem-solving and decision-making skills.
• Knowledge of agile methodologies and project management frameworks.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in relevant tools and technologies.
• Contacts for delivery vendors and drivers needed.

Remuneration:

• Basic Salary $4000 onwards (Commensurate with experience)
• Mobile Allowance: $.80/working day (approx 50-60/mth)
• Performance Incentive (Variable Allowance): 150 monthly depending on performance appraisal!
• Attendance Incentive (Variable Allowance): 150 monthly for good attendance record! (No lateness or absence)
• Meal Allowance: 10 meal allowance for overtime exceeding 2hrs
• 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

Working Hours: 5.5 days

• Mon to Fri – 9 am to 6 pm
• Saturday – 9 am to 1 pm
• Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.

We are looking for an experienced Delivery Manager oversees the end-to-end delivery of projects, products, or services, ensuring they are completed on time, within budget, and to the required quality standards. He/she plays a pivotal role in shaping the delivery of services or products by working closely with multidisciplinary teams within a company. They monitor project progress, tackle potential issues, and continually optimize for better efficiency.

Responsibilities:

• Project Planning and Execution: Defining project scope, creating timelines, allocating resources, and managing risks to ensure smooth delivery.
• Team Management : Leading and motivating delivery teams, facilitating collaboration, and removing obstacles to progress.
• Stakeholder Communication : Keeping stakeholders informed about project status, managing expectations, and facilitating communication between different teams.
• Quality Assurance: Ensuring that deliverables meet quality standards and client requirements.
• Process Improvement: Identifying areas for improvement in the delivery process and implementing solutions to enhance efficiency and effectiveness.
• Budget Management: Tracking project costs and ensuring that the project stays within budget.

Requirement

• Strong project management skills, including planning, scheduling, and risk management.
• Excellent communication and interpersonal skills.
• Leadership and team management abilities.
• Problem-solving and decision-making skills.
• Knowledge of agile methodologies and project management frameworks.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in relevant tools and technologies.
• Contacts for delivery vendors and drivers needed.

Remuneration:

• Basic Salary $4000 onwards (Commensurate with experience)
• Mobile Allowance: $.80/working day (approx 50-60/mth)
• Performance Incentive (Variable Allowance): 150 monthly depending on performance appraisal!
• Attendance Incentive (Variable Allowance): 150 monthly for good attendance record! (No lateness or absence)
• Meal Allowance: 10 meal allowance for overtime exceeding 2hrs
• 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

Working Hours: 5.5 days

• Mon to Fri – 9 am to 6 pm
• Saturday – 9 am to 1 pm
• Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.

Key Responsibilities:

1. Service Delivery Oversight:

• Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs.

• Monitor service performance and proactively address any deviations from agreed standards.

2. Team Leadership:

• Lead and mentor a team of IT support professionals, fostering a culture of excellence and continuous improvement.

• Conduct regular performance reviews, provide coaching, and develop team members to achieve their full potential.

3. Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded.

• Address and resolve client concerns promptly, maintaining high levels of satisfaction.

4. Incident and Request Management:

• Oversee the resolution of desktop and end-user support incidents, ensuring timely and effective responses.

• Implement and manage processes for handling service requests, prioritizing efficiency and customer experience.

5. Process Optimization:

• Develop and enforce standard operating procedures (SOPs) for desktop IT concierge services.

• Continuously review and improve workflows to enhance service delivery efficiency and effectiveness.

6. Reporting and Analytics:

• Generate regular reports on service performance, SLA compliance, and client satisfaction.

• Use data analytics to identify trends, root causes of issues, and opportunities for improvement.

7. Technology Integration:

• Ensure seamless integration of new tools and technologies into the desktop support environment.

• Stay updated on emerging trends and innovations in IT service management to incorporate best practices.

8. Budget and Resource Management:

• Manage budgets for desktop IT concierge services, ensuring optimal allocation of resources.

• Plan and coordinate resource allocation to meet current and future client demands.

Key Requirements:

· Experience: Minimum 5 years of experience in IT service delivery, with a focus on desktop support and end-user services.

· Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications such as ITIL Foundation or Microsoft Modern Desktop Administrator are preferred.

Technical Expertise: Strong understanding of desktop environments, hardware, software, and IT support tools.

Leadership Skills: Proven ability to manage and motivate a team of IT professionals, driving performance and engagement.

Client-Focused: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

Problem-Solving: Strong analytical and problem-solving skills to manage and resolve complex issues effectively.

Organizational Skills: Exceptional planning and organizational abilities, with a focus on delivering results in a fast-paced environment.

5day week

** Position will be based in AMK (Travel to Site at Changi airport whenever required)

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Responsibilities:

Service Management

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.

• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

• Developing a deep understanding of projects to gain insights into the scope of service delivery.

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

• Analysing third-party as well as internal processes and creating strategies for service delivery optimisation.

Platform Development and Troubleshooting

• Overseeing the develop new functionalities and troubleshoot existing features on eSERV platforms.

• Assist customers with functionality issues and provide technical support as needed.

• Perform regular maintenance on customer platforms, including upgrading OS, modules, and applications.

Cloud Deployment and Maintenance

• Deploy and manage applications using AWS or equivalent cloud services such as EC2, ECS, EFS, ElasticCache, RDS, and S3.

• Ensure regular updates and maintenance tasks are performed efficiently.

Automation Development

• Develop and maintain automation scripts and workflows to enhance platform functionality, streamline processes, and improve efficiency across various aspects of the development lifecycle.

• Collaborate with cross-functional teams to identify opportunities for automation and develop solutions that address business needs and technical requirements.

• Design and implement automated testing frameworks and procedures to ensure the quality and reliability of software applications.

Technology Integration and Solution Design

• Research and acquire new and cutting-edge technologies to enhance platform capabilities.

• Transform design concepts into concrete solutions by collecting business and system requirements, writing specifications, and developing project schedules and rollout plans.

• Deliver solution designs and proof of concepts (POCs) as needed.

• Ensure long term architectural and performance strategies are considered in all design and coding solutions.

• Write clean, efficient code and complete thorough documentation and unit tests for systems and applications.

• Convert project specifications and procedures into detailed logical flow charts for coding.

Quality, and Performance Optimisation

• Collaborate with Quality Assurance (QA) teams during the testing process and review QA documentation to ensure high quality deliverables.

• Develop, maintain, and follow design and development standards and documentation.

• Plan, develop, test, and implement software upgrades and new features.

• Participate in regular reviews and retrospectives to continuously improve development processes and outcomes.

• Participate in incident response and postmortem activities to identify and address the root causes of issues and prevent future occurrences.

• Continuously monitor and optimise platform performance to ensure fast, reliable, and scalable solutions.

• Implement and adhere to security best practices in all development and deployment activities to protect customer data and platform integrity.

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.

• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.

A successful candidate must be able to:

• Collaborate effectively with IT & HR business partners, Technical Project Managers, Development & infrastructure teams to define and deliver customized solutions for the learning platform.

• Lead the efficient and successful delivery of large, complex projects, ensuring they are completed on time and within budget.

• Proactively identify potential bottlenecks, provide effective escalation management, and strike a balance between business needs and technical constraints.

• Identify, assess, track, and mitigate issues and risks at various levels, ensuring they are addressed promptly to minimize impact on project timelines and objectives.

• Create, maintain, and communicate project information to stakeholders, keeping them informed and engaged throughout the project lifecycle.

• Foster effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities, driving towards common project goals and objectives.

Period:

• 2 years contract (renewable)
  

Location:

• Tanjong Pagar

Working hours:

• Mon – Fri: 8.30am - 6pm

Salary:

• Up to $6500
  

Job Requirements:

• Bachelors in Computer Science, Computer Engineering, Information Systems, or other technical related degree.

• 2 to 3 years of hands-on experience in IT project management and professional software development

• Demonstrated proficiency in analytical thinking and object-oriented design principles.

• Extensive development experience utilising one or more Object-Oriented Languages.

• Proficiency in software development using PHP, ASP.net (C#), HTML5, CSS3, and JavaScript.

• Competence in database management across platforms including MySQL, MS SQL Server, and MongoDB.

• PMI Project Management Professional (PMP) Prince 2 certification.

• Experience in deploying and managing AWS/Google Cloud Linux or Windows instances.

• Proficient in Outsystems Low Code Based Platform.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

(Reg No:R24124163 )

Please ensure that applications sent through email areno bigger than 1Mb .

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number:97C4832 )

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183| W:

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

An opportunity has arisen for a Technical Delivery Manager to join our company. You will manage and be responsible for the development, quality and timely delivery of projects. You are adept at

managing teams, providing strong leadership and steering members towards meeting critical project delivery milestones. If you enjoy building strong teams with a focus on delivery efficiency and quality,

this is a great opportunity for you to be involved in a key area of strategic importance.

Key Responsibilities

• Responsible for each project phase of requirement validation, technical design, development, testing, launch and maintenance.
• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan, manage and be accountable for implementation timeline, from inception to delivery and launch.
• Establish objectives and schedule project milestones toward full project implementation. Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements and delivers high quality services to our clients.
• Provide input to functional design and architecture, track and resolve escalated technical issues during build and test phases.
• Monitor progress, highlight issues encountered, flag potential roadblocks early, mitigate risks and manage issues appropriately.
• Stay on top of delivery efficiency and unblock any impediments for the technical delivery for the team
• Manage resource utilisation and project costs to ensure profitability, ensure that financial impact is considered at each stage and adhere to financial guidelines
• Initiate and implement best practices and processes to drive innovation, improve productivity and efficiency.
• Coordinate multiple workstreams and reconcile the dependencies among them.
• Ensure that deliverables are to agreed configuration, methodology and quality standards.
• Responsible for project documentation, including but not limited to technical and system requirements.
• Function effectively as the single-point interface between delivery team and internal/external stakeholders, interface with client and manage expectations
• Coach, motivate and drive the delivery team with technical leadership and vision.

Prerequisites

• Minimum 10 years software industry experience.
• Must have experience in the banking domain.
• Strong in-depth understanding of and experience in full SDLC and Agile standards and policies, solution architecture and design.
• Experience and knowledge of the latest Java tech stack like Springboot, Microservices,etc.
• Substantial expertise in full stack development technologies, tools, design solutioning and familiarity with Agile methodologies.
• A good ideology for managing maintainable, scalable and cross-browser code across large sites.
• Extensive background in developing and delivering complex projects with clear delivery management objectives throughout the lifecycle.
• Project planning, progress monitoring and milestone control skills.
• Possess strong experience in mobilising a delivery team, scoping and planning activities, transitions from workstream into delivery, and following through the full product lifecycle
• Strong leadership and client management skills with good organisational ability.
• Highly effective communication ability to lead and facilitate discussions across all tiers, including functions like architecture, technical specialists, business analysis, team leaders, client management

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun and a fast paced culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences, and mentor-mentee program

Get in touch

Please visit or drop us an email at Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

Jurong Port’s multipurpose port operating expertise includes efficient handling of general, bulk and containerized cargo, management and operations of the Tuas Offshore Marine Centre, and Lighter Terminals in Penjuru and Marina South. Besides Singapore, Jurong Port is involved in overseas joint ventures in China and Indonesia. In 2016, Jurong Port’s local and overseas terminals handled close to 35 million tons of general and bulk cargo, and 560,000 TEUs of container cargo.

Job scope:

To lead the Service Delivery and IT helpdesk team to establish a robust Service Design and Service management framework with internal and external stakeholders, serving as the key custodian of JP’s Service Delivery Standards to ensure that maintenance and support deliverables meet business operation needs by maintaining optimal system uptime.

Key Responsibilities:

• Develop strategic roadmaps for JP vendors aligning with JP’s digital strategy and business objectives.
• Review JP’s application landscape regularly to strategize onboarding/offboarding of applications.
• Assess vendors’ SLA performance and identify areas for improvement.
• Evaluate products for future planning based on application evolution.
• Identify system improvements to minimize data patching and analyze recurring issues for preventive actions.
• Collaborate with the Digitalisation Division and Technical Teams to resolve application issues.
• Manage the IT Helpdesk team to streamline application support and end-user services.
• Drive cost reductions and efficiency improvements through root cause analysis, knowledge management, and user training.
• Review and establish SOPs for incident and change management.
• Manage change requests from business users, prioritizing based on criticality and aligning with product roadmaps.
• Perform JPOnline application administration, including access reviews.
• Lead a team of system analysts providing Level 2 support for in-house and vendor-developed applications.

Vendor Management:

• Proactively manage vendors to meet KPIs and SLAs, resolving issues promptly.
• Review vendor deliverables and performance reports.
• Ensure timely submission of reports and adherence to processes.
• Negotiate costs and ensure smooth transition of new systems to vendors.
• Implement quality control and process automation initiatives.

Compliance & Security:

• Assess and mitigate cybersecurity risks, monitor vulnerabilities, and perform risk assessments.
• Ensure compliance with IT policies, standards, and procedures.
• Conduct regular application and system landscape reviews for upgrades and security compliance.

People Management:

• Lead, motivate, and develop the team, conducting performance reviews and feedback sessions.
• Coordinate between vendors and internal stakeholders for change requests and incident resolution.
• Manage recruitment, training, and HR-related activities for the team.

Qualifications & Experience:

• Degree in Computer Science, Engineering, IT or relevant field; certifications like PMP, ITIL preferred.
• At least 5 years in application support and vendor management; 3+ years in team and project management.
• Knowledge of Unix, Java 8+, middleware, automation tools, databases, and SDLC methodologies.

Characteristics:

• Excellent communication skills for technical and non-technical stakeholders.
• Independent, effective leadership, and strong analytical skills.
• Experience in logistics or port operations is a plus.

Select how often (in days) to receive an alert:

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• To execute configurations of the required plans for billing and provisioning purposes within the relevant IT and TV network systems. To oversee and manage end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well and supporting UAT testing and production testing.
• Residential TV: support creation of new billing offers, new channel launches, new discounts, bundle with OTT video, changes to prices of existing billing offers, changes to channels for the TV platform. Also changes to the MMIG system to support channel changes, launches and terminations.
• Business TV: support creation of new TV packages in BCC R2 and MMIG configurations and to provide pre-sales and post-sales admin support for business TV deployments.
• CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
• Residential Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers
• Support Video, CAST and Broadband Product Marketing teams to launch new offers, channels, bundles. Translate the Product Marketing teams’ requirements into templates requested by IT, Networks and relevant support teams.
• For business TV, to support pre-sales and post-sales admin with regards to Biz TV deployments.
• Ensure requests put forth to IT, Network and Product teams are delivered on time, as required by the Product Marketing team

Skills for Success

• Min Degree
• Min 3-5years in IT or Networks domain
• Understand IT or Networks domain language.
• Able to string together requirements across different teams
• Proficiency in Excel

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.