1,010 Defects jobs in Singapore
Customer Service Manager (Defects Management)
Posted today
Job Viewed
Job Description
Core Purpose:
To effectively manage and resolve all genuine defects reported by homeowners in residential
developments, acting as the primary liaison between homeowners and the Main Contractor to
ensure timely, high-quality rectification, maintain strong customer satisfaction, and uphold the
developer's reputation.
Key Responsibilities & Duties:
Defects Reporting & Triage:
Receive and Log Defects: Establish and manage a systematic process for receiving defect reports from homeowners (via phone, email, online portal, walk-in, etc.). Accurately log all reported defects, ensuring complete information capture (homeowner details, unit number, date reported, detailed description of defect, photos, if available).
Initial Assessment & Prioritization: Conduct an initial assessment of reported defects to determine their nature, severity, and potential impact on habitability or safety. Prioritize urgent defects requiring immediate attention (e.g., major water leaks, electrical issues).
Validate Genuine Defects: Distinguish between genuine defects (attributable to construction, materials, or workmanship) and homeowner-induced damage or wear and tear. Educate homeowners on the distinction where necessary.
Coordination with Main Contractor:
Defect Notification & Submission: Formally notify the Main Contractor of all validated defects, providing clear, concise, and documented defect reports. Ensure adherence to contractual timelines for defect notification as per the Sales and Purchase Agreement (SPA) or defect liability period (DLP) terms.
Schedule Site Inspections: Coordinate and schedule joint site inspections with homeowners, the Main Contractor, and relevant sub-contractors (e.g., M&E, structural, architectural) to assess defects on-site.
Monitor Rectification Progress: Proactively track the progress of defect rectification works undertaken by the Main Contractor and their sub-contractors. Regularly follow up to ensure works are progressing according to agreed timelines.
Quality Assurance of Rectification: Conduct or oversee joint inspections with homeownerspost-rectification to verify the quality and completeness of repairs. Ensure defects are rectified to the developer's and industry standards.
Escalation Management: Identify and escalate unresolved or recurring defects, or instances of non-compliance by the Main Contractor, to senior management within the developer's team. Participate in discussions to find resolutions.
Homeowner Communication & Relationship Management:
Primary Point of Contact: Serve as the dedicated point of contact for homeowners regarding all defect-related inquiries and concerns.
Manage Expectations: Clearly communicate defect management processes, timelines for rectification, and the scope of works to homeowners. Manage homeowner expectations regarding the resolution process and potential delays.
Provide Regular Updates: Proactively provide regular and timely updates to homeowners on the status of their reported defects, including inspection schedules, rectification progress, and estimated completion dates.
Address Homeowner Concerns: Listen attentively to homeowner concerns, complaints, and feedback. Address these empathetically and professionally, striving for mutually agreeable solutions.
Educate Homeowners: Guide homeowners on proper property maintenance, care of finishes, and general information about their new home to prevent future issues.
Documentation & Reporting:
Maintain Comprehensive Records: Keep meticulous records of all defect reports, communications with homeowners and contractors, inspection reports, rectification works, and sign-offs.
Generate Reports: Prepare regular reports on defect trends, resolution rates, common issues, and contractor performance for internal review by senior management.
Process Improvement & Training:
Identify Trends & Root Causes: Analyze defect data to identify recurring issues, common defects, and potential root causes. Provide feedback to internal project teams (design, construction) to inform future project planning and quality control.
Process Optimization: Continuously review and recommend improvements to the defect management process to enhance efficiency, reduce resolution times, and improve homeowner satisfaction.
Contribute to Knowledge Base: Develop and maintain a knowledge base of common defect solutions and best practices.
Staff Training: Train and mentor customer service staff on defects management procedures, communication protocols, and problem-solving techniques.
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Customer Service Manager (Defects Management)
Posted 16 days ago
Job Viewed
Job Description
To effectively manage and resolve all genuine defects reported by homeowners in residential
developments, acting as the primary liaison between homeowners and the Main Contractor to
ensure timely, high-quality rectification, maintain strong customer satisfaction, and uphold the
developer's reputation.
Key Responsibilities & Duties: Defects Reporting & Triage:- Receive and Log Defects: Establish and manage a systematic process for receiving defect reports from homeowners (via phone, email, online portal, walk-in, etc.). Accurately log all reported defects, ensuring complete information capture (homeowner details, unit number, date reported, detailed description of defect, photos, if available).
- Initial Assessment & Prioritization: Conduct an initial assessment of reported defects to determine their nature, severity, and potential impact on habitability or safety. Prioritize urgent defects requiring immediate attention (e.g., major water leaks, electrical issues).
- Validate Genuine Defects: Distinguish between genuine defects (attributable to construction, materials, or workmanship) and homeowner-induced damage or wear and tear. Educate homeowners on the distinction where necessary.
- Defect Notification & Submission: Formally notify the Main Contractor of all validated defects, providing clear, concise, and documented defect reports. Ensure adherence to contractual timelines for defect notification as per the Sales and Purchase Agreement (SPA) or defect liability period (DLP) terms.
- Schedule Site Inspections: Coordinate and schedule joint site inspections with homeowners, the Main Contractor, and relevant sub-contractors (e.g., M&E, structural, architectural) to assess defects on-site.
- Monitor Rectification Progress: Proactively track the progress of defect rectification works undertaken by the Main Contractor and their sub-contractors. Regularly follow up to ensure works are progressing according to agreed timelines.
- Quality Assurance of Rectification: Conduct or oversee joint inspections with homeownerspost-rectification to verify the quality and completeness of repairs. Ensure defects are rectified to the developer's and industry standards.
- Escalation Management: Identify and escalate unresolved or recurring defects, or instances of non-compliance by the Main Contractor, to senior management within the developer's team. Participate in discussions to find resolutions.
- Primary Point of Contact: Serve as the dedicated point of contact for homeowners regarding all defect-related inquiries and concerns.
- Manage Expectations: Clearly communicate defect management processes, timelines for rectification, and the scope of works to homeowners. Manage homeowner expectations regarding the resolution process and potential delays.
- Provide Regular Updates: Proactively provide regular and timely updates to homeowners on the status of their reported defects, including inspection schedules, rectification progress, and estimated completion dates.
- Address Homeowner Concerns: Listen attentively to homeowner concerns, complaints, and feedback. Address these empathetically and professionally, striving for mutually agreeable solutions.
- Educate Homeowners: Guide homeowners on proper property maintenance, care of finishes, and general information about their new home to prevent future issues.
- Maintain Comprehensive Records: Keep meticulous records of all defect reports, communications with homeowners and contractors, inspection reports, rectification works, and sign-offs.
- Generate Reports: Prepare regular reports on defect trends, resolution rates, common issues, and contractor performance for internal review by senior management.
- Identify Trends & Root Causes: Analyze defect data to identify recurring issues, common defects, and potential root causes. Provide feedback to internal project teams (design, construction) to inform future project planning and quality control.
- Process Optimization: Continuously review and recommend improvements to the defect management process to enhance efficiency, reduce resolution times, and improve homeowner satisfaction.
- Contribute to Knowledge Base: Develop and maintain a knowledge base of common defect solutions and best practices.
- Staff Training: Train and mentor customer service staff on defects management procedures, communication protocols, and problem-solving techniques.
Engineer, Metrology & Real Time Defects Analysis
Posted 9 days ago
Job Viewed
Job Description
Micron is a global leader in memory and storage solutions, enabling transformative technology that enriches life for all. With over 40 years of innovation, Micron plays a pivotal role in the data-driven economy, where memory and storage are strategic differentiators. We are committed to sustainability, employee well-being, and community support, and we foster a culture of inclusion, collaboration, and continuous improvement.
Job Summary
Main Responsibilities:
- Work proactively to solve problems with yield or quality impact on our products through development of measurement recipes that can provide quick and accurate feedback on the product integrity.
- Apply advanced analytics techniques to identify and address deviations in machinery and processes.
- Engage in designing experiments to identify defect sources and formation mechanisms, providing insights for defectivity improvement projects.
- Collaborate with engineers from diverse departments to contribute ideas and assist in implementing breakthrough solutions for defectivity improvement.
- Apply the latest innovative inspection tools for defect detection, contributing to advancements in semiconductor manufacturing.
- Set up tool qualification criteria and implement monitoring through Statistical Process Control (SPC) charts.
- Set appropriate control chart limits and utilize effective sampling for proactive intervention against machinery and process deviations.
- Implement sampling methodologies to proactively detect and address deviations, ensuring efficient and effective root cause identification.
- Collaborate with Engineering Operations and/or Application teams to optimize tool maintenance schedules and utilization.
- Contribute to strategic projects aimed at minimizing products at risk and improving overall product quality.
- Develop and run projects crafted to enhance inline detection, improve efficiency, reduce cost, reduce tool measurement variability and improve machine availability.
- Partner with the tool suppliers and owners to explore innovative ways of doing things to overcome the challenge of the shrinking technology nodes.
- Support Fab through data analysis, providing knowledgeable summations of results and recommendations on how to proceed with process changes, equipment availability improvements and cost reduction work.
- Ensure engineering team is trained on recipe maintenance, tool recovery, troubleshooting, and maintenance activities for the assigned tools.
Requirements:
- Bachelor’s or advanced degree in Engineering or Science is required
- Strong analytical, logical, and critical thinking skills
- Effective communicator, able to collaborate across all levels
- Growth mindset with a passion for continuous learning
- Internship or experience in the semiconductor industry is a plus
- Demonstrated leadership and a track record of impact are highly desirable
- Interest in and knowledge of the semiconductor industry and Micron is preferred.
- Capable of working on a flexible schedule (e.g. compress shift)
- Candidates with relevant experience is preferred.
Embody Micron’s core values:
- People – Respect, develop, and empower others
- Innovation – Drive continuous improvement and breakthrough thinking
- Tenacity – Show grit and determination
- Collaboration – Build trust and foster teamwork
- Customer Focus – Deliver excellence and value
Maximizes yield by working on tools, the process, or wafer fabrication recipes. Troubleshoots wafer fabrication problems and performs root cause analysis. Works with other process areas to understand and control process deviations. Long-term investigation of defect issues may require extensive work with shift engineering and other functional areas. Evaluates products to ensure they meet the required design and performance specifications. Conducts research to assess process adjustment requirements and recommends process improvements or equipment changes needed to efficiently manufacture new product or part types.
Housing Defects Checker (Up to 3000 + bonus, 12 mth ctt)
Posted today
Job Viewed
Job Description
Up to $3000 basic
Estates Defects Checking
Mon-Fri (office hrs)
Job Information
- Contract Period: 1 year (can convert / renew)
- Working hours: Monday – Friday 8am- 5.30pm (may need to OT)
- Salary: Up to $3000 + bonuses
Job Descriptions
- Attend to defects calls and checks at new housing estate
- Supervise contractor works for defects rectification
- Attend to joint inspections with various stakeholders such as residents, contractors, IDs etc
- Submit request for approvals after attending to joint inspections
- Administer contractor works order, completion certificate etc.
- Any other duties as assigned
Requirements
- Minimum Diploma in Electrical Engineering (must have)
- Open to be rostered for weekend and night works (OT paid)
- Candidates without prior work experience but relevant studies are welcomed to apply
*To apply, send your CV/Resume to josephyap(at)recruitfirst.com.sg with reason(s) for leaving past employments, last drawn and expected salary.
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.
RecruitFirst Pte Ltd E.A. 13C6342
Joseph Yap Shi Hao (R )
Tell employers what skills you haveRequirements Management
Construction
Ability To Work Independently
Job Descriptions
Electrical
Customerfocused
Scheduling
Electrical Engineering
Customer Orientation
Layout
Customer Service Officer (Unit Handover & Defects Management/ Ang Mo Kio)
Posted 2 days ago
Job Viewed
Job Description
At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.
We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.
Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.
About the Role
As a Strata Management Customer Service Executive , you’ll play a crucial role in ensuring a seamless experience for property owners during both unit handover and defects management. Your ability to communicate effectively and prioritize customer satisfaction will be key in delivering exceptional service to our clients.
What You Will Be Doing:
- Pre-Handover Inspections: Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution. Keep the developer updated on progress and prepare comprehensive handover kits for owners.
- Handover Process: Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors. Maintain accurate handover records and provide daily updates to the developer.
- Defects Management: Act as the liaison between owners and contractors, ensuring timely defect resolutions. Oversee rectification sign-offs and monitor progress to meet agreed timelines. Maintain logs for keys, access cards, and other critical details during defect rectifications.
What we’re looking for someone who’s:
- Experienced in unit handover and defects management, with at least 2 years of relevant experience.
- Diploma-qualified or holds an equivalent certification.
- Able to work under pressure and manage tight deadlines.
- Detail-oriented and organized, capable of juggling multiple tasks.
- A strong communicator with a customer-focused, able to navigate complex situations with ease.
- Comfortable working independently, yet a team player with a collaborative attitude.
Why Knight Frank?
- Lots of opportunities for growth and career development.
- A supportive, collaborative team that values what you bring to the table.
- Continuous learning and development to help you advance.
- The chance to work with a global leader in property and facilities management.
If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!
Housing Defects Checker (Up to $3000 + bonus, 12 mth ctt)
Posted 13 days ago
Job Viewed
Job Description
Up to $3000 basic
Estates Defects Checking
Mon-Fri (office hrs)
Job Information
- Contract Period: 1 year (can convert / renew)
- Working hours: Monday – Friday 8am- 5.30pm (may need to OT)
- Salary: Up to $3000 + bonuses
Job Descriptions
- Attend to defects calls and checks at new housing estate
- Supervise contractor works for defects rectification
- Attend to joint inspections with various stakeholders such as residents, contractors, IDs etc
- Submit request for approvals after attending to joint inspections
- Administer contractor works order, completion certificate etc.
- Any other duties as assigned
Requirements
- Minimum Diploma in Electrical Engineering (must have)
- Open to be rostered for weekend and night works (OT paid)
- Candidates without prior work experience but relevant studies are welcomed to apply
*To apply, send your CV/Resume to josephyap(at)recruitfirst.com.sg with reason(s) for leaving past employments, last drawn and expected salary.
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.
RecruitFirst Pte Ltd E.A. 13C6342
Joseph Yap Shi Hao (R )
Quality Assurance
Posted today
Job Viewed
Job Description
- MNC
- Basic $4500 - $6000 + AWS + Variable Bonus
- Excellent Welfare and Benefits + Career progression
- Working location : Jurong Island (Transport Provided)
- Working days : Monday to Friday
- Working hours : 8am to 4.30pm
Job Responsibilities:
- Manage and maintain the quality management system compliance with designated management standards that include ISO , ISO and IATF14969
- Report the status of the quality management system to site leadership periodically
- Management of the corrective action request system to improve quality performance and ensure compliance with ISO9001, ISO14001 and IATF14969
- Schedule, manage and assist the internal audit program and third-party certification audits
- Maintain all documentation for the Quality Management System
- Manage timely response to customer quality management system questionnaires
- Facilitate formal Root Cause Analysis of quality and other incidents periodically
- Coordinate the corrective action request system to improve quality performance and ensure compliance with quality standards, customers, and organization's QMS
- To perform any other duties or assignments as assigned by superiors
Requirements:
- Bachelor's degree in Engineering
- Minimum of 3 years of relevant experience in a manufacturing environment and quality assurance activities (Audits, CARs, RCA)
- Excellent working knowledge of relevant quality management standards (ISO9001, ISO14001, IATF16949) and related management systems
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R
EA Recruitment Pte Ltd
EA License No: 21C0492
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Quality Assurance
Posted today
Job Viewed
Job Description
Responsibilities:
- Oversee In-Process QC and Outgoing QC.
- Validation of samples to meet customer requirements.
- Analyse to make quantitative conclusions in respect to the product quality.
- Conduct investigations and ensure CAPA findings, risks, recommendations, Non-conformance's reporting, and outcomes are appropriate and are clearly documented and communicated.
- Work with stakeholders to devise effective, corrective and preventive actions.
- Co-ordinate proficient Corrective reply in 8-Discipline format.
- Compile Weekly / Monthly quality performance reports.
- Coordinate Customer and certification audits.
- Support continues improvement initiatives.
- Perform other duties/projects as required or assigned by superior from time to time.
Requirements:
- Minimum Degree in any Engineering discipline or equivalent.
- Minimum 2-5 years of relevant experience in a precision manufacturing environment.
- Semiconductor working experience preferred.
- Possess knowledge of Quality tools and Quality concept fundamentals.
- Able to perform root cause analysis, process optimization, data analysis and validation effectively manage a high-volume manufacturing setting/environment.
- Ability to apply problem-solving techniques and provide solutions independently.
- Experience on ISO13485 and IATF16949 would be added advantage.
Quality Assurance
Posted today
Job Viewed
Job Description
About Us
That's Electroplating Pte Ltd is Singapore's market leader in electroplating services, specializing in bright tin, matte tin, nickel coating, and electroless nickel plating. Since 1987, we have built a reputation for precision, quality, and responsible operations, serving clients in semiconductor, aerospace, biomedical, automotive, and other high-precision industries.
We are certified under ISO 9001, ISO 14001, and bizSafe Level 3, reflecting our commitment to excellence, environmental responsibility, and workplace safety.
The Role
We are seeking a dedicated and detail-oriented Quality Assurance (QA) Engineer to join our team. This role is central to ensuring compliance with international standards, maintaining our Quality and Environmental Management Systems, and liaising with both internal stakeholders and customers on quality matters.
You will play a vital role in sustaining certifications, permits, and licenses while ensuring the highest levels of safety, compliance, and quality for our operations.
Key Responsibilities
- Lead and coordinate QC/QA activities, including customer communications on quality matters
- Serve as QMS / EMS Coordinator, updating ISO 9001 & 14001 documents and preparing for annual internal and external audits.
- Manage and renew licenses and permits
- Ensure regulatory complianceby working closely with relevant managers.
Maintain and update compliance records.
Requirements
- Bachelor's Degree/Diploma in Engineering, Quality Management, or a related field.
- Strong organizational skills with ability to manage multiple regulatory requirements and deadlines.
- Good communication skills to liaise effectively with customers, auditors, contractors, and internal teams.
- Detail-oriented, disciplined, and able to work independently with accountability.
Preferred Qualifications
- Working knowledge of ISO 9001:2015 and ISO 14001:2015 systems.
- Familiarity with Singapore regulations (NEA, PUB, MOM, SCDF) is an advantage.
- 2–3 years' experience in Quality Assurance, Compliance, or related fields is preferred.
What We Offer
- Professional development opportunities to grow in quality, compliance, and operational excellence.
- Exposure to a wide range of compliance, audit, and quality management responsibilities.
- A collaborative and safety-driven work culture where every individual's contribution matters.
Quality Assurance
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee product assembly and finishing, ensuring defect prevention and continuous quality improvement.
- Plan, design, and document QA/QC processes to maintain smooth operations.
- Ensure all products meet quality standards before delivery.
- Implement and maintain a Quality Assurance system in line with ISO 9001 and the Project Quality Plan.
- Prepare and update Inspection & Test Plans (ITPs) and provide guidance during QA/QC meetings.
- Ensure all work follows the Quality Management Plan, including method statements and checklists.
- Supervise handling, storage, and handover of construction materials.
- Conduct site inspections, prepare reports, and approve inspections in assigned areas.
- Maintain accurate records of inspections and tests.
- Manage the non-conformance control system, including issuing and resolving NCRs.
Qualifications / Requirements:
- Minimum of 2 years of QA/QC experience, with ability to work on-site and in a factory setting.
- Knowledge of prefabricated DfMA (Design for Manufacture and Assembly) processes.
- Familiarity with welding techniques and related testing procedures.
- Knowledge of process-oriented quality approaches, with experience in defect prevention, testing, verification, and continuous quality improvement.