1,740 Customerservicerepresentative jobs in Singapore

Responsibilities

• Attend tender briefing and prepare tender documents for submission.

• Chair and facilitate meetings including taking minutes of meeting.

• Ensure all safety and quality assurance procedures and standards are followed.

• Meeting with project team members to identify and resolve issues.

• Maintain good working relationships with clients, subcontractors and suppliers.

• Maintain proper project correspondence and documentation.

• Managing each project on time and within budget.

• Managing the design and creative elements of projects and be point of contact for clients.

• Prepare necessary materials for meetings and presentation.

• Perform ad-hoc duties as and when assigned by immediate superior

• Work with internal teams to generate ideas for pitching and proposals.

• Working with other team members to deliver projects and activity to deliver against deadlines.

Requirements

• A minimum of 2 years relevant experience.

• Ability to manage multiple projects.

• Ability to work effectively both independently and as part of a team.

• Experience in managing Event, Exhibition, Interior Fitting or Construction works.

• Excellent verbal communication & presentation skills, articulate and confident.

• Managing customer satisfaction within project transition period.

• Prepared to work outside normal hours, as required.

• Strong team player and accommodating attitude.

• Strong work ethic and professional always.

• Well organised and able to work on own initiative, prioritising workload as required.

Client Services Executive (Government Sector)

Locations: Tiong Bahru / Bukit Panjang / Tanjong Pagar / Ang Mo Kio

5-Day Work Week | Office Hours

Up to $3,300 Basic + Variable Bonus

A well-established engineering firm supporting government projects is looking for motivated individuals to join their customer service and administrative support team.

• Attend to client enquiries via phone and email
• Provide prompt and professional customer support and issue resolution
• Maintain accurate records of customer interactions in internal systems
• Perform general administrative duties to support the team

• Minimum Diploma in Business or any relevant field
• No prior experience required — training will be provided
• Only Singaporeans may apply

• Stable government sector opportunity
• Multiple work locations available
• Friendly team environment with structured training

Interested applicants, please click "QUICK APPLY" to submit your resume.

Please note: Only shortlisted candidates will be notified.

Assistant Manager - Human Resources @ Verticurl
Verticurl (a WPP Company) is currently evaluating top candidates for a
Client Services Director (or Client Services Manager depending on experience)
to be a critical member of our growing team in Singapore. High-caliber professionals from around the world are joining our team for the opportunity:
To join a very fast growing global organization that specializes in Strategy, Consulting, Marketing Technology (MarTech), AI and Customer Experience (CX)
To work with talented and multi-cultural colleagues, diverse clients, and agency partners from around the world
To be constantly exposed to learning new and emerging digital MarTech
This position is a unique opportunity for a Verticurl team member to serve as a trusted consultant to our clients and partners by ensuring they achieve success.
We encourage candidates of with manager experience levels also to apply. If you're eager to learn and grow, we’d love to hear from you.
The Work We Deliver
Verticurl helps marketers achieve their customer acquisition and retention goals by consulting on data-driven strategies. These strategies are possible through marketing solutions that enable marketers to automate personalized experiences through the entire customer lifecycle. Our deep knowledge and expertise in technology and data help our clients achieve success in their digital marketing goals. Some of the marketing solutions we deliver are:
Customer Experience (CX)
Content Management Systems (CMS)
Marketing Automation Platforms (MAP)
Customer Data Platforms (CDP)
Agentic AI, Gen AI, LLM
Your Responsibilities - Client Success
Drive and manage growth of key accounts and client relationships. Develop success plans for clients that outline their critical success factors and provide recommendations on MarTech best practices.
Collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.
Support in pitch presentations, proposal preparation of non-technical areas, and drive and coordinate contract negotiations
Build strong relationships with clients, partners and marketing leaders to provide strategic advice on channel expansion, optimization, and business growth
Optimizing opportunities through proactive planning and the execution of sales plans and strategies which ultimately stimulate demand.
Your Responsibilities - Consulting and Advisory
Serve as a trusted advisor to our customers by ensuring they achieve success with MarTech, CX, demand generation, data analysis and generation of insights.
Design and implement marketing strategies around CX and MarTech and develop best practices to help clients improve their modern marketing maturity.
Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategy
Act as a subject matter expert and drive the adoption of client’s investment in their MarTech platform. Prepare monthly and quarterly business reviews to share marketing insight and industry best practices.
Skills & Qualifications
Master or Bachelor’s degree in marketing, business or any related field
At least 10 years working experience
Successful candidates would ideally have exposure to data-driven marketing in a mid to large sized agency or a client-side role in a similar capacity
The individual needs to have experience in the MarTech/AdTech space and be able to leverage the capabilities of the different technology platforms to define customer journeys, campaign strategies and engagement plans
Good Excel/BI reporting skills, exposure to MarTech stack like CRM, CDP, marketing automation, commerce, web analytics and optimization tools.
Ability to apply creative thinking and sound reasoning, and to communicate effectively verbally and in writing.
Ability to apply creative and analytical thinking and provide solutions in an always dynamic work environment.
Must be able to work independently and function as a strong team player in a multi-cultural and multi-agency environment.
Pro‐active, resourceful, detail‐oriented and capable of handling a high volume of work.
Excellent analysis skills and the ability to develop processes and methodologies
Results‐oriented and a strong ability to prioritize and meet deadlines.
A positive attitude and a desire to grow within a fast organization.
You are well‐versed in English and Chinese
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Consulting
Strategy/Planning
Information Technology
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Kallang, Central Singapore Community Development Council, Singapore 3 days ago
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Overview
The Client Services Manager ensures exceptional end-to-end service delivery, operational efficiency, and client satisfaction across all AsiaNext products and platforms. Acting as a trusted partner and client advocate, this role manages the post-sales relationship, ensuring clients receive timely support, proactive insights, and scalable solutions aligned with commercial objectives.
Key Description
1. Service Delivery & Issue Resolution
Handle all client enquiries courteously, accurately, and in a timely manner
Track and monitor service requests through internal systems, ensuring closure within SLA
Act as the escalation point for service issues, coordinating fast and transparent communication between clients and internal teams
Collaborate with Sales, Product, Operations, and Technology to anticipate client needs and prevent repeat issues
Support onboarding and training for new clients or product releases, ensuring readiness and smooth adoption
Maintain accurate billing and service records to ensure transparency and compliance
2. Client Engagement & Relationship Management
Partner with Sales to conduct client meetings, governance check-ins, and product updates
Assist in developing client account plans that align commercial objectives with service outcomes
Conduct periodic relationship reviews, sharing key service metrics and recommending workflow optimizations
Understand each client’s business model and trading behavior to ensure tailored and relevant solutions
Provide clear, professional communication that positions AsiaNext as a trusted and proactive partner
3. Cross‐Functional Coordination & Business Development Support
Coordinate with internal teams to deliver an integrated, high-quality service experience
Support onboarding of new clients, managing documentation, testing, and internal handovers
Capture and share client feedback to help refine product features and operational processes
Identify potential cross-sell or upsell opportunities through regular client interactions
Track and report client service metrics such as satisfaction scores, resolution times, and retention
Education and Qualifications
Bachelor’s degree in Business, Finance, or a related field
1–3 years of experience in client service, account management, or operations within financial services, fintech, or trading environments
Strong interpersonal and communication skills, with a polished client-facing presence
Highly organized and able to manage multiple priorities in a fast-paced setting
Familiarity with derivatives, clearing, or crypto markets is an advantage
Detail-oriented, reliable, and motivated by delivering measurable client impact
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Join to apply for the
Manager, Client Services
role at
Oliver James
Job details and role overview are provided below.
Overview
Job Title:
Manager, Client Services – Singapore
Location:
Singapore
Industry:
Insurance / Wealth Management / Financial Services
Job Type:
Full-time | Permanent
Salary:
Competitive, commensurate with experience
About The Role
We are hiring a
Manager, Client Services
for a global insurance platform (confidential client) to lead client servicing operations across
High-Net-Worth (HNW)
and
Financial Adviser (FA)
channels in Singapore.
This leadership role reports directly to
regional operations leadership (based in the Isle of Man)
with a dotted line to the
Singapore CEO . You will manage a total of
5 direct reports
across 3 teams, covering pre-sale, post-sale, and adviser servicing workflows. The role requires strong people leadership, operational oversight, and the ability to collaborate across global time zones and cultures.
Key Responsibilities
Lead 3 client servicing teams:
HNW Team – 3 Business Support Managers (case management)
FA Channel Teams – 2 Team Leaders (Utmost International & Utmost Worldwide)
Drive service excellence across pre-sale and post-sale processes
Manage onboarding flows, custodian account setup, and AML/KYC coordination
Collaborate with Sales, Compliance, and external underwriters to support business outcomes
Act as the key operational liaison between Singapore and head office teams in Isle of Man and Guernsey
Identify process inefficiencies, resolve pain points, and foster a high-performance, non-hierarchical culture
What We’re Looking For
10+ years of experience in life insurance, HNW wealth operations, or financial services
Proven leadership of client servicing or operations teams
Strong communication and stakeholder engagement across global offices
Experience dealing with underwriters, financial advisers, and complex onboarding requirements
Familiarity with AML/KYC regulations and custodial processes is highly preferred
Personable, pragmatic leadership style – confident without micromanagement
Singapore-based candidates only
How To Apply
Please send your CV to
(email protected)
for a confidential discussion.
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Client Services Executive (Government Sector)
Locations: Tiong Bahru / Bukit Panjang / Tanjong Pagar / Ang Mo Kio
5-Day Work Week | Office Hours
Up to $3,300 Basic + Variable Bonus
Our Client
A well-established engineering firm supporting government projects is looking for motivated individuals to join their customer service and administrative support team.
Responsibilities
Attend to client enquiries via
phone and email
Provide prompt and professional
customer support and issue resolution
Maintain accurate records of customer interactions in internal systems
Perform general
administrative duties
to support the team
Requirements
Minimum
Diploma in Business
or any relevant field
No prior experience required —
training will be provided
Only
Singaporeans
may apply
Why Join?
Stable government sector opportunity
Multiple work locations available
Friendly team environment with structured training
Interested applicants, please click "QUICK APPLY" to submit your resume.
️ Please note:
Only shortlisted candidates will be notified.
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Direct message the job poster from Howden Private Wealth
About Us
With over 40 years of industry experience, Howden Private Wealth is the preferred wealth planning partner to the world’s most respected private banks, family offices, law and tax advisory firms. As an independent insurance broker, we specialise in procuring insurance products for UHNW individuals globally.
We have representatives across Hong Kong, Singapore, Malaysia, Geneva, Zurich, Dubai and the U.S. As we are ardent believers in providing holistic solutions, being part of the Howden Group also enables us to help our UHNW clients address their other insurance needs (such as their art insurance to political risk insurance) globally through the Howden network.
The Howden Group is proud to build a business that brings together entrepreneurial teams with the best expertise and talent from all over the world. As the largest independent European broker with an international network, it strongly believes in putting its people first, knowing that profits will follow and clients are the ones who will truly benefit.
Job Responsibilities
Conduct annual policy reviews and analysis of existing in-force policies with clients and their private bankers
Identify upselling and cross-selling opportunities
Prepare clients’ annual review packs for servicing consultants
Prepare, create, populate various excel worksheets on client information for client servicing and post-sales follow ups
Handle all policy servicing requests from private banking partners, policy owners and insurers
Act as a liaison between trustees, bank and insurers on offshore structure holding HNW insurance policies
Coordinate FATCA, UK CDOT and OECD CRS requirements for the various insurers
Identify client’s holding structure for compliance and AML regulations for KYC reporting
Enhance service quality for clients and private banking partners
Job Requirements
Possess at least a Bachelor degree in any discipline
At least 3 to 4 years of work experience, preferably with knowledge in insurance
Proficient in Microsoft Office
Strong customer service and communication skills (bilingual in English and Mandarin)
Good understanding of trust and corporate structures
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Insurance and Insurance Agencies and Brokerages
Referrals increase your chances of interviewing at Howden Private Wealth by 2x
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Morgan McKinley is looking for a Client Services Manager to join our Talent Solutions team in Singapore.
This role will report into the Regional Client Services Director, Talent Solutions and will be a part of the local leadership team to deliver the highest standards of service to our clients across Asia Pacific.
Key Responsibilities
Client Relationship Management
Serve as the primary point of contact for our accounts ensuring a comprehensive understanding of their recruitment needs, objectives, and challenges.
Build and maintain a trusted, long-term relationship with the client, offering strategic advice and recruitment solutions that meet their evolving business needs.
Regularly engage with the client to gather feedback, assess satisfaction, and proactively suggest improvements to optimize recruitment processes and results.
Strategic Oversight and Delivery
Lead the end-to-end delivery of RPO services for assigned accounts, ensuring high-quality recruitment processes, meeting SLAs and KPIs, and delivering top talent to the client.
Manage the recruitment lifecycle, from sourcing to onboarding, with a focus on attracting and retaining talent.
Assume ownership of the delivery of revenue and performance targets for the account with a particular focus on client profitability and client satisfaction.
Team Leadership and Development
Lead and manage a dedicated recruitment team for the key account, providing guidance, support, and career development to ensure high performance and alignment with client expectations.
Develop performance metrics and KPIs specific to the accounts, ensuring continuous improvement and accountability.
Foster a collaborative team environment that focuses on delivering exceptional results and high client satisfaction.
Client-Specific Operational Excellence
Develop and implement robust recruitment processes, ensuring compliance with industry regulations and client-specific requirements in the financial services sector.
Proactively identify opportunities for process improvements, aiming to increase efficiency, candidate quality, and client satisfaction.
Manage resources, budgets, and timelines effectively to meet client needs and ensure optimal service delivery.
Manage delivery risks and maximise profitability through effective resource planning and allocation.
Work closely with the delivery team to ensure that data is rigorously analysed and used for assessing performance, resources and trends which could lead to potential opportunities or risks
Conduct monthly and quarterly meetings with the Client Service team(s) to share feedback, celebrate success, and agree actions to improve delivery and grow the account(s)
Business Growth and Account Expansion
Identify opportunities for growth and expansion within the key account, such as expanding the scope of RPO services, offering new recruitment solutions, or scaling recruitment efforts to meet evolving business demands.
Work closely with the sales and business development teams to identify new business opportunities with the client and drive account growth.
Market Insights and Reporting
Stay informed about the latest market trends in the relevant labor market, talent availability, salary benchmarks and regulatory developments within the relevant sectors to provide valuable insights to clients and candidates.
Stay updated on industry trends, job market dynamics
Provide regular performance reports to the client and internal stakeholders, analyzing key metrics such as time-to-fill, quality of hire, and recruitment costs.
Utilize data and market insights to make informed recommendations that will help the client achieve its recruitment goals and stay competitive in its industry.
Work with our marketing teams to support the creative delivery of appropriate talent pools for our clients.
Many solutions may require additional support such as technology, branding/marketing, EVP, D&I etc, it will be important that the Client Services Manager can support and help drive inputs to the above.
Your experience
Essential
Experience in leading delivery teams across RPO solutions in Singapore
A demonstrable track record of success in Talent Solutions Delivery to date.
Clear capability to scale and grow teams and delivery capability to support our planned growth and expansion.
Strong and confident leadership and communications skills.
Ideal
A track record of achievement in Talent Solutions delivery across Asia Pacific
Experience of delivering with onshore and offshore delivery teams
Evidence of client approvals/testimonials relating to work done
Preferred Qualifications
Degree qualified/relevant professional qualification.
Your attributes
Your desire to deliver and exceed expectations will be infectious and will help to instil a winning mentality across our team.
Situationally self-aware - tailor communication style and message to ensure maximum impact on different audiences. You hold opinions and are comfortable with challenging existing norms to create better outcomes while collaborating with and exerting influence on internal and external stakeholders.
You are data-driven, analytical and evidenced-based in your thinking and decision-making.
You are entrepreneurial and resourceful.
Solution development skills - be able to play a leading role in the development and implementation of appropriate solutions and services to meet client challenges.
Strong commercial acumen
Organisation and time-management skills
Multitasking skills
Ability to meet deadlines under pressure.
Problem-solving and can-do attitude.
Our Values and Culture
More Human Please
We succeed together
We simplify the complex
We go Beyond
At the core of our Go Beyond culture, are these four values, which are driven through every aspect of our business. Our company culture embraces someone who takes pride in their work, believes in going beyond for their clients and candidates, has an entrepreneurial spirit and enjoys working in a highly collaborative and diverse team.
At Morgan McKinley we are committed to creating a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that our strength lies in the diverse backgrounds, perspectives, and experiences of our team members.
Please note, only shortlisted applicants will be contacted.
Morgan McKinley Singapore
EA License No: 11C5502
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Your new company

A global financial services company, serving individual investors and institutions, including financial advisors, hedge funds and introducing brokers.

Your new role

As an associate, you will

• Respond to client enquiries across multiple communication channels
• Gain proficiency in internal platforms—such as trading tools and admin portals—to guide clients in using the automated, self-service systems.
• Educate clients on the full trading lifecycle, covering areas like account funding, position transfers, corporate actions, margin requirements, and statement reconciliation.
• Act as a problem-solver and point of contact when issues arise, taking initiative to investigate, escalate, and coordinate with global teams including Legal, Risk, IT, Cashiering, and Clearing.

What you'll need to succeed

• Strong product knowledge across assets
• Licensed with CMFAS 1A, 2A, CM-EIP & CM-SIP preferred
• 1-2 years of experience in a similar function in middle-back operations, client services, financial services

What you'll get in return

• Opportunity to work for a global, multinational and dynamic powerhouse
• Exposure to global financial products and markets
• Competitive remuneration package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.