5,009 Customerservicemanagement jobs in Singapore

Role Summary

The Client Support & Relationship Manager is a dual-function role based in Singapore, combining first-level client support (L1) with operational client relationship management (OCRM). This individual will act as the first point of contact for client issues, ensuring timely resolution and escalation where necessary, while also managing strategic client relationships, conducting service reviews, and driving continuous improvement. The role requires strong communication, technical troubleshooting, and stakeholder management skills to deliver exceptional client service and satisfaction.

Key Responsibilities

Client Support (L1)

• Serve as the first point of contact for client-reported issues and queries.
• Triage, troubleshoot, and escalate issues to appropriate internal teams.
• Monitor and maintain case hygiene, ensuring timely updates and resolution.
• Perform daily checks and validations to ensure system health and client satisfaction.
• Collaborate with support and integration teams to resolve technical and functional issues.

Client Relationship Management (OCRM)

• Establish and manage strong relationships with key client contacts.
• Act as the primary point of contact for strategic clients for BAU production issues.
• Represent client interests internally and advocate for prioritization of their needs.
• Conduct regular check-ins, service reviews, and ad hoc client meetings.
• Produce and present reporting packs including performance metrics.

Cross-Functional Collaboration

• Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
• Collaborate with global teams to share and implement best practices.

Continuous Improvement & Knowledge Sharing

• Identify and implement process improvements.
• Contribute to business initiatives and provide coaching to team members.
• Share functional expertise and proactive advice with clients and colleagues.

Risk & Compliance

• Support internal and regulatory audits and incident management processes.
• Align risk and control processes with daily responsibilities.

Qualifications

• 3–6 years of experience in client support, relationship management, or similar roles.
• Bachelor's degree preferred or equivalent experience.

Skills & Competencies

• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; ability to collaborate in a global setting.
• Proven experience in customer service and relationship management.
• Strong decision-making skills in high-volume, high-pressure environments.
• Ability to identify processing risks and communicate effectively with stakeholders.

Overview

Our client is a top-tier global trading platform seeking motivated professionals to join its trading client support team. This role offers direct exposure to fast-paced trading desks across FX, rates, equities, and commodities, with excellent career progression opportunities within global markets.

• Trade Execution Support: Provide hands-on support to traders and sales, ensuring smooth trade execution and resolution of client queries.
• Trade Lifecycle Monitoring: Accurately process and monitor trades through the full lifecycle.
• Risk & Issue Escalation: Proactively identify and escalate risks or operational issues.
• Collaboration & Process Improvement: Collaborate with sales, traders, operations, and technology teams to improve workflows and enhance client experience.

• 2–5 years of trading support or client services experience within global markets.
• Familiarity with FX, fixed income, or equities products.
• Strong problem-solving skills with high attention to detail under pressure.
• Excellent communication skills and ability to work in a high-energy environment.

Interested candidates should submit their resume to Jun Leong at , quoting the job title. Only shortlisted candidates will be contacted.

License No: 24S2395

Registration No: R

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service

You will work closely with Relationship Managers (RMs) to support business development and client servicing activities, focusing primarily on institutional and corporate clients in the Middle East region. This role involves client onboarding, account management, compliance checks, and operational support to ensure seamless service delivery and enhance client experience.

• Assist Relationship Managers with new client onboarding and account opening processes.
• Perform account opening due diligence including KYC, AML, and Customer Due Diligence checks.
• Liaise with Front, Middle, and Back Office teams to ensure timely resolution of client issues and smooth pre- and post-sales support.
• Engage directly with clients to ensure accounts are fully set up and functional on trading platforms.
• Support RMs in executing marketing initiatives, client engagement activities, and business development plans.
• Maintain accurate records, documentation, and ensure compliance with regulatory requirements.
• Contribute to process reviews and workflow improvements to enhance efficiency and internal controls.
• Prepare periodic reports including business updates and marketing activity reports.
• Undertake ad-hoc projects and tasks as assigned.

• Diploma/Degree in Accountancy, Business, Finance, or related fields.
• Knowledge or experience in securities, derivatives, leveraged FX, or private banking will be an advantage.
• Strong command of English.
• Familiarity with the Middle East (particularly UAE) market is desirable.
• Willingness to travel when required.
• Strong interpersonal, communication, and analytical skills with a positive and meticulous approach.
• Ability to work under pressure and manage tight deadlines.
• Proficient in Microsoft Office applications.

Ready to make an impact? We'd love to hear from you Apply today by sending your resume to click apply now

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Sherwin Wong | EA Personnel No: R

We are an Immigration consultancy firm based in Singapore, and we are looking for client relationship coordinator to join our growing organization.

You will be joining a premier immigration consultancy firm headquartered in Singapore. Providing various immigration services for HNWI and organisations. We are also licensed with ACRA and MOM to provide a trustworthy and quality services for our clients.

In this position, you will primarily support the client relations team in ensuring premier after sales services are delivered.

The incumbent is responsible to ensure efficient day-to-day operations of clients support for various needs.

• Assist in providing all client's related document support and administrative matters to the documentation team.
• Perform data-entry and maintain efficient filing system for all documentations
• Assist in the writing of documents and letters for ACRA, MOM and ICA submission.
• Ensuring documentation standard for the purpose of immigration matters.
• Strong follow up skills and liaising with internal stakeholders/clients in regard to documents for immigration matters.
• Meticulous and detail oriented individual will be most preferred.
• 5 days work week, Monday to Friday, 9am- 6pm.

Interested applicants, please email to or Whatsapp Trifena at with your updated resume.

*Only shortlisted candidate will be contacted.

Job Type: Full-time

Pay: $2, $2,800.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their US, Canada, and Singapore visa application processes. This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

• Bachelor's degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.

• Experience working in an immigration consultancy or law firm.
• Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).

HOW TO APPLY:

Interested applicants, please click on "Apply Now." We regret that only shortlisted candidates will be notified.

EA License No: 25C2785

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R

About the Role

We're seeking a friendly and reliable Client Support Executive to join our Singapore team. You'll assist clients with inquiries, support internal teams and contribute to a smooth customer experience.

What you'll be doing

• Handle client communications via calls, emails and chat
• Assist with client onboarding and follow-ups
• Maintain client records and update internal systems
• Support internal teams with administrative and coordination tasks
• Help track client feedback and report on service trends
• Assist with basic marketing or outreach initiatives

What we're looking for

• Local Polytechnic Diploma or Degree in Business, Communications or related field
• Strong interpersonal and communication skills
• Customer-focused, organised and detail-oriented
• Comfortable using CRM and office software
• Positive, proactive and team-oriented
• Experience in customer service or client support is an advantage

Job Types: Full-time, Permanent

Pay: $3, $3,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

We are looking for a proactive Client Support Associate to provide excellent service to clients while supporting business growth.

Responsibilities

• Respond to client inquiries promptly via phone, email or chat
• Assist in identifying client needs and recommending appropriate solutions
• Support sales campaigns and promotions
• Maintain accurate records in CRM systems
• Collaborate with sales and marketing teams to ensure smooth client experience

Requirements

• Degree or diploma in Business, Communications or related field
• Good communication and interpersonal skills
• Service-oriented, with problem-solving abilities
• Previous experience in customer service or sales preferred
• Organised and able to multitask effectively

Benefits

• Base salary with performance incentives
• Career progression to Sales or Client Success roles
• Training and mentorship provided

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

*$450 SGD bonus each month if targets are hit*

As a member of our high-performing and energetic account management team,you'll be instrumental in sourcing and securing accommodation for some of the world's most recognisable brands — from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:

• Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
• Leverage key relationships to negotiate the best possible outcomes for customers
• Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
• Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
• Handle new opportunities via phone and email, managing reservations efficiently
• Be a reliable point of contact before, during, and after a customer's stay
• Accurately log enquiries into the system in real time
• Follow up on all enquiries to maintain strong client relationships.
• Keep operations running smoothly by meeting SLAs and deadlines
• Be proactive in identifying new clients and business opportunities
• Deliver the highest level of customer service, keeping clients always informed
• Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
• Embrace teamwork—support and collaborate with colleagues to achieve shared goals
• Manage time efficiently and maintain accurate records
• Track and manage client payments as they become due
• Work closely with your manager to resolve any issues quickly and effectively
• Share your skills and expertise by assisting other departments with projects when needed

Experience:

• Outstanding customer service
• Administration skills
• Travel/hospitality or relocation knowledge (desirable but not essential)

Skills:

• Great communication skills
• Excellent verbal & written English
• Organised with attention to detail
• Enthusiastic
• Reliable
• Good numeracy skills

Job Type: Full-time

Pay: $40,000.00 per year

License/Certification:

• right to work? (Required)

Work Location: In person