4,327 Customer Support Engineer jobs in Singapore

2 days ago Be among the first 25 applicants
Quantum Machines is the global leader in control systems for quantum computing, a field on the verge of exponential growth, bringing about opportunities like those made possible with the invention of classical computing 50 years ago.
We are assembling the strongest team of professionals in the world with the goal of revolutionizing how quantum computers are built and controlled and accelerating their arrival. Quantum Machines is backed by top-tier investors such as Battery Ventures, TLV Partners, Red Dot Capital, and Avigdor Willenz’s investment group.
We seek an experienced technical support engineer with a passion for cutting-edge technology and who is eager to solve a broad spectrum of hardware and software problems. The ideal candidate will not only provide solutions to our clients but also contribute significantly to the team's growth and ensure alignment with industry standards in customer support services.
Responsibilities
Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
Propose and communicate effective workarounds to customers as needed
Identify, research, and resolve recurring software and hardware issues
Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
Develop a deep and evolving understanding of our advanced quantum control systems
Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
Assist with hardware installation and deployment activities
Travel to customer sites for on-site issue resolution (up to several times per year)
Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases
5+ years of experience in a relevant technical support position
Proficiency in Python – Must
Knowledge of IT and specifically computer networks – Must
Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)
Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
Understanding SoM and embedded systems – Advantage
Experience in startup companies – Advantage
Passionate about technology and able to dive into new technologies quickly
Independent, responsible, self-motivated with a can-do attitude, who loves solving problems
Ability to provide step-by-step technical help, both written and verbal
Excellent verbal and written skills in English
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
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Associate Customer Support Engineer, APAC
End User Support - Global Hedge Fund - Singapore & Hong Kong
Technical Support Engineer (Ecommerce), APAC
TDI – L2 Production Support (Payments) – AVP
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WHO IS SUITABLE?
Current or former
SAF personnel
(Army, RSN, or RSAF)
Individuals with a
degree in Engineering
or
Business
Candidates with experience in
Customer Service , or as a
Service Engineer
or
Sales Engineer
JOB SCOPE
Act as the
primary point of contact
for customers facing technical issues
Provide
technical support
via email and phone
Build and maintain strong relationships
with customers
Provide
aftersales
services
Coordinate
with various parties; admins, technicians, vendors, suppliers, etc
Monitor and follow up
on work progress and job completion
Handle
customer enquiries
and
resolve complaints
promptly
Issue work orders
and manage service documentation
Source and purchase
necessary parts and components
Perform related
administrative tasks
BENEFITS
Monthly Salary : $4,000 – $5,500
Performance Bonus : Historical average of
3 months or more
Annual Leave : Starts at 16 days/year, increasing progressively to 21 days
Medical Benefits : Coverage extended to
immediate family members
Work Schedule : 5-day work week,
8:00 AM – 5:00 PM
Company Transport : Shuttle buses provided
across Singapore
ABOUT THE EMPLOYER
A
multinational corporation
in the engineering sector
With
nearly 100 years of history
and a strong global presence
CAREER PROGRESSION
The employer is deeply committed to employee
welfare
and
long-term career development.
This role blends both
engineering
and
management
skills, providing a strong foundation for advancement into
senior management positions.
As the individual grows in the role, and depending on personal preferences, future opportunities may be offered to explore other functions, such as Project Management, Sales, Customer Service, Finance, Administration, Data Analysis, to further broaden their professional portfolio and support long-term career advancement.
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Job Summary
We are looking for a dedicated and technically skilled Service Engineer to join our team. The ideal candidate will have at least 2 years of hands-on experience in equipment servicing, troubleshooting, and customer support. This role involves on-site installation, preventive maintenance, repairs, and technical support to ensure optimal performance of our equipment and systems.
Key Responsibilities
Perform installation, commissioning, and testing of healthcare automation equipment and systems.
Conduct preventive and corrective maintenance, including mechanical and electrical components.
Troubleshoot and resolve technical issues on-site and remotely.
Set up basic servers and workstations for system deployment, including IP configuration and software installation.
Work closely with customers to ensure timely and effective resolution of issues.
Maintain service records, reports, and technical documentation.
Provide 24/7 support (on a rotational or scheduled basis), including response to urgent service requests or system failures.
Ensure compliance with safety and quality standards.
Collaborate with internal teams to improve service processes and feedback loop to R&D or software teams.
Requirements
Diploma in Mechanical, Electrical, Mechatronics, Electronics Engineering or related discipline.
At least 2 years of hands-on experience in field service or technical support.
Basic knowledge of server and network setup (e.g. Windows Server, basic networking, LAN/IP settings).
Familiarity with PLC systems, automation equipment, or pharmacy machines is a plus.
Strong analytical and problem-solving skills.
Able to work independently and under pressure.
Willingness to travel and provide
24/7 support coverage
when required.
Good communication skills and a service-oriented mindset.
Preferred Attributes
Familiarity with Pharmacy Automation – e.g PLCs, medical devices, automation systems).
Basic knowledge of safety and compliance standards.
Possess a valid Class 3 driving license, optional (if required for field service work).
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Join to apply for the
Customer Support Engineer
role at
Quantum Machines
2 days ago Be among the first 25 applicants
Join to apply for the
Customer Support Engineer
role at
Quantum Machines
Quantum Machines is the global leader in control systems for quantum computing, a field on the verge of exponential growth, bringing about opportunities like those made possible with the invention of classical computing 50 years ago.
We are assembling the strongest team of professionals in the world with the goal of revolutionizing how quantum computers are built and controlled and accelerating their arrival. Quantum Machines is backed by top-tier investors such as Battery Ventures, TLV Partners, Red Dot Capital, and Avigdor Willenz’s investment group.
We seek an experienced technical support engineer with a passion for cutting-edge technology and who is eager to solve a broad spectrum of hardware and software problems. The ideal candidate will not only provide solutions to our clients but also contribute significantly to the team's growth and ensure alignment with industry standards in customer support services.
Responsibilities:
Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
Propose and communicate effective workarounds to customers as needed
Identify, research, and resolve recurring software and hardware issues
Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
Develop a deep and evolving understanding of our advanced quantum control systems
Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
Assist with hardware installation and deployment activities
Travel to customer sites for on-site issue resolution (up to several times per year)
Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases
Requirements:
5+ years of experience in a relevant technical support position
Proficiency in Python – Must
Knowledge of IT and specifically computer networks – Must
Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)
Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
Understanding SoM and embedded systems – Advantage
Experience in startup companies – Advantage
Passionate about technology and able to dive into new technologies quickly
Independent, responsible, self-motivated with a can-do attitude, who loves solving problems
Ability to provide step-by-step technical help, both written and verbal
Excellent verbal and written skills in English
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Computer Hardware Manufacturing
Referrals increase your chances of interviewing at Quantum Machines by 2x
Associate Customer Support Engineer, APAC
Technical Support Specialist (Payment Terminals & Solutions)
Technical Support Engineer (Ecommerce), APAC
Customer Support Senior/Principal Engineer
Technical Support Engineer (In Person Payments), APAC
Technical Product Support (TPS) Engineer
Senior Technical Support Engineer (Prisma Access)
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Job scope:

• Supporting project team and creating project budget and schedules internally
• Follow up status according to action plans
• Making sure engineering designs & production meet requirements
• Creating progress reports and attending meetings
• Complying quality, safety, and relevant regulations

Requirements:

• Experience in Electrical, mechanical, & electronic trade ideally related to oil & gas, marine, port services & equipments industry
• Experience in customer support for technical issues
• Diploma/Degree in engineering or related major

5 days’ work week

Multinational corporation

Job scope:

• Supporting project team and creating project budget and schedules internally
• Follow up status according to action plans
• Making sure engineering designs & production meet requirements
• Creating progress reports and attending meetings
• Complying quality, safety, and relevant regulations

Requirements:

• Experience in Electrical, mechanical, & electronic trade ideally related to oil & gas, marine, port services & equipments industry
• Experience in customer support for technical issues
• Diploma/Degree in engineering or related major

5 days’ work week

Multinational corporation

Company Overview

Our client is a global leader in the design and manufacturing of casino playing cards, gaming currencies, and advanced casino equipment. With decades of experience and a strong international presence, the organization is trusted by major casinos across Asia, Europe, and North America. Their commitment to innovation and quality has made them a preferred partner in the gaming industry.

Working Location: West Singapore

Business Travel Required: Singapore, UAE, Vietnam, Thailand

Job Description

As a Customer Support Specialist, you will play a key role in supporting our advanced casino technology products across international markets. You will ensure that our digital equipment—used in casinos for card and chip reading—operates at peak performance, delivering value and reliability to our clients.

Key Responsibilities

As a Customer Support Specialist, you will:

• Perform routine maintenance and diagnostics on digital equipment at client sites (casinos).
• Troubleshoot and repair peripheral devices to ensure optimal performance.
• Collect and analyze data to improve equipment reliability and service quality.
• Communicate directly with clients to resolve issues and ensure satisfaction.
• Support equipment installation projects at international locations.
• Gain hands-on experience in Singapore before exploring global career opportunities.

Requirements

• Bachelor's degree from an accredited institution.
• Eligible for casino licensing (no criminal record, no bankruptcy, not under indictment).
• Willing to work irregular hours to support 24/7 casino operations.
• Strong interpersonal and communication skills across cultures.
• Open to international travel and potential overseas postings.

If you're ready to grow your career in a cutting-edge industry, apply now and become part of a vibrant, forward-thinking team

Click "Apply Now" to submit your application.

Only shortlisted candidates will be contacted.

JAC Recruitment Pte. Ltd.

EA License No: 90C3026

EA Personnel Name: Ng Siew Thien

Registration No: R22107842

• Well Established Company
• Basic $3800 - $4200 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Liaise with the departments’ managers on machines, customers and staffs issues.
• Arrange for the opening of work order to execute jobs request.
• Control and monitor work progress.
• Raise local purpose order to cover outside work transactions.
• Provide after sales support with customers and internal departments.
• Mobilize pool of servicemen for optimum utilization.
• Arrange and organize works to sub-contractors.
• Assist in trouble-shooting problems as and when required.
• Close work orders and invoice to customer as soon as possible.
• Provide technical support for all the products line.
• Assists in recruitment of new servicemen, training and development.
• Supervise and guide staff on warranty SIM REPORTS.

Job Requirements:

• Possess minimum Diploma in Engineering course with minimum 2 years relevant working experience.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Company Overview

Our client is a global leader in the design and manufacturing of casino playing cards, gaming currencies, and advanced casino equipment. With decades of experience and a strong international presence, the organization is trusted by major casinos across Asia, Europe, and North America. Their commitment to innovation and quality has made them a preferred partner in the gaming industry.

Working Location: West Singapore
Business Travel Required: Singapore, UAE, Vietnam, Thailand

Job Description

As a Customer Support Specialist, you will play a key role in supporting our advanced casino technology products across international markets. You will ensure that our digital equipment—used in casinos for card and chip reading—operates at peak performance, delivering value and reliability to our clients.

Key Responsibilities

As a Customer Support Specialist, you will:

• Perform routine maintenance and diagnostics on digital equipment at client sites (casinos).
• Troubleshoot and repair peripheral devices to ensure optimal performance.
• Collect and analyze data to improve equipment reliability and service quality.
• Communicate directly with clients to resolve issues and ensure satisfaction.
• Support equipment installation projects at international locations.
• Gain hands-on experience in Singapore before exploring global career opportunities.

Requirements

• Bachelor’s degree from an accredited institution.
• Eligible for casino licensing (no criminal record, no bankruptcy, not under indictment).
• Willing to work irregular hours to support 24/7 casino operations.
• Strong interpersonal and communication skills across cultures.
• Open to international travel and potential overseas postings.

If you're ready to grow your career in a cutting-edge industry, apply now and become part of a vibrant, forward-thinking team!

Click “Apply Now” to submit your application.
Only shortlisted candidates will be contacted.

JAC Recruitment Pte. Ltd.
EA License No: 90C3026
EA Personnel Name: Ng Siew Thien
Registration No: R22107842