650 Customer Support Engineer jobs in Singapore

About CyberArk :
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security (MIM) products (previously named as Venafi's solution).
Comfortable with early or late shifts and rotating on-call work, including weekends.
Provide technical support for customers purchasing and using Machine Identity Security products.
Assist in designing technical solutions for customers based on CyberArk’s MIM and partner products and technology.
Collaborate with the Sales team to ensure a unified product and services solution.
Proactively address customer issues and log all interactions in our CRM.
Assist customers in installing and customizing MIM products in their environment.
Establish and maintain effective working relationships with clients.
Work effectively with QA and development teams to troubleshoot and resolve complex product issues.
Travel up to 20% within APJ or internationally may be required.
Contribute to creating and delivering product training.
Assist in writing product knowledge base articles.
Qualifications
Bachelor of Science in Computer Science or a related technical field.
Ideally, 5 years of enterprise-level troubleshooting and support experience or equivalent expertise.
Knowledge of Public Key Infrastructure (PKI), including technology, standards, and implementations.
Understanding of large network design, layout, and operations.
Experience with directory technologies and standards, e.g., LDAP, Active Directory.
Database experience (MS SQL/MySQL), including writing queries.
Excellent presentation, verbal, and written communication skills.
What Sets You Apart?
Experience using CyberArk’s MIM products.
Experience with web application technologies (MQ, Mainframe, WebSphere, IIS, F5s) is a plus.
Understanding of web application design and implementation.
Basic scripting or coding skills (Bash, PowerShell, C#, Python).
Experience working with APIs.
Experience working with complex computing systems.
Direct security or systems management industry experience.
Ability and willingness to learn and work independently or in a team.
CISSP or other security certifications are a plus.
#J-18808-Ljbffr

Customer Support Engineer
Location: Ubi
Mon to Fri 8.30am – 5.30pm + OT (sometime only)
Salary: $3000 negotiable
Requirements
Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
Willing to travel overseas on short notice for service job assignments.
Job scope
Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.
Interested applicants may click apply or send your resume via WA to # (Liora) for faster response :)
Chow Zi Xin | EA R
The Supreme HR Advisory | Reg No: 14C7279
#J-18808-Ljbffr

Customer Support Engineer

Location: Ubi

Mon to Fri 8.30am – 5.30pm + OT (sometime only)

Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

Interested applicants may click apply or send your resume via WA to # (Liora) for faster response :)

Chow Zi Xin | EA R

The Supreme HR Advisory | Reg No: 14C7279

Customer Support Engineer

Location: Ubi

Mon to Fri 8.30am – 5.30pm + OT (sometime only)

Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

WhatsApp: (Han)

Email:

Chaw Chiaw Han, Reg No：R

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Customer Support Engineer

Location: Ubi Rd

Mon to Fri 8.30am – 5.30pm + OT (sometime only)

Salary: $3000 negotiable

Requirements

• Nitec - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

To expedite the process interested candidates may contact me with your resume via:

Whatsapp: (Alvin)

Alvin Chua Ming Jing | R

The Supreme HR Advisory Pte Ltd | 14C7279

Overview
Role:
Customer Support Engineer (Semiconductor / Training Provided)
Singapore Based (Office at Ubi / Site)
5 Days work per week (8.30am – 5.30pm + OT (sometime only))
Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job + Willing to travel overseas on short notice for service job assignments
$3000 negotiable
Career Progression Opportunities
Job scope
Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.
Company: The Supreme HR Advisory Pte Ltd
EA No: 14C7279
#J-18808-Ljbffr

Customer Support Engineer

Location: Ubi

Mon to Fri 8.30am – 5.30pm + OT (sometime only)

Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

Interested applicants, WA your resume to ‪‪ ‬‬ or email your resume to

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs’ Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs’ F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Customer Support Engineer

Location: Ubi

Mon to Fri 8.30am – 5.30pm + OT (sometime only)

Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer's sites.

WhatsApp: (Han)

Email:

Chaw Chiaw Han, Reg No:R

The Supreme HR Advisory Pte Ltd, EA No:14c7279