3,406 Customer Solutions jobs in Singapore

AI Solutions Engineer

Remote
|
Full Time
|
Customer Success Team

We're searching for a
client-obsessed AI Solutions Engineer
with an entrepreneurial mindset and a passion for helping teams succeed with GenAI and ML applications. In this role, you'll act as a
trusted advisor
— guiding technical teams and business stakeholders alike, shaping best practices, and driving adoption across some of the world's most advanced AI organizations.

You'll work at the intersection of engineering and customer success, helping users deploy, monitor, and optimize cutting-edge AI and agentic systems — all while influencing the product roadmap and enabling customers to scale with confidence.

What You'll Do

• Partner with some of the most sophisticated ML and GenAI teams globally.
• Act as a trusted technical advisor and strategic partner for enterprise clients.
• Deliver engaging product demos and business reviews to technical and non-technical audiences.
• Consult on best practices for GenAI and ML deployment and lifecycle management.
• Collaborate with internal sales, product, and engineering teams to deliver value and drive growth.
• Identify and spearhead new opportunities within existing accounts.

What You Bring

(You don't need to tick every box — if this excites you, we'd love to hear from you)

• Hands-on experience as a
  Data Scientist
  ,
  Machine Learning Engineer
  , or similar technical role.
• Strong understanding of
  ML/DS concepts
  , evaluation strategies, and deployment lifecycles.
• Exposure to
  LLM/Agentic frameworks
  (e.g., LangGraph, LlamaIndex, DSPy).
• Proficiency in
  Python
  ,
  JS/TS
  ,
  Java
  , or
  Go
  .
• Familiarity with
  cloud platforms
  (AWS, Azure, GCP).
• Excellent communication skills with the ability to bridge technical and business conversations.
• A proactive learner who thrives in technically complex environments.

Bonus Points

• Experience in
  MLOps
  ,
  LLM/Agentic frameworks
  , or
  data science tooling
  .
• Prior
  customer-facing experience
  (Solutions Architect, Customer Success Engineer, Consultant, etc.).
• Comfortable demoing technical products and working with enterprise clients.
• Familiarity with
  Kubernetes
  or modern deployment environments.

Company Overview:

Diamond Aviation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are seeking an experienced Customer Solutions Executive to join our team and play a key role in ensuring customer satisfaction and support throughout the repair and sales process.

Key Responsibilities:

• Quotations Management: Prepare and manage quotations on various marketplaces, ensuring accuracy and timely delivery.
• Customer Liaison: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support throughout the sales and repair process.
• Technical Support: Utilise your technical knowledge to understand customer requirements and provide informed recommendations and solutions.
• Sales Coordination: Collaborate with the sales team to ensure seamless communication and coordination, contributing to the achievement of sales targets.
• Market Analysis: Monitor and analyse market trends and competitor activities to identify opportunities for growth and improvement.
• Documentation: Maintain accurate records of customer interactions, quotations, and sales activities in the CRM system.
• Feedback Loop: Gather and relay customer (internal and external) feedback to relevant departments to drive continuous improvement in products and services.

Qualifications:

• Proactive.
• Minimum of 2 years of experience in customer service, preferably in a technical or repair-related field (Aerospace preferred).
• Ability to meet price, quality and turnaround time requirements, result focussed.
• Strong understanding of repair processes and sales principles.
• Excellent communication skills, both verbal and written.
• Proven ability to manage customer expectations and resolve issues effectively.
• Proficiency in CRM software and Microsoft Office.
• Strong organisational skills with attention to detail.
• Ability to work independently and as part of a team.
• High level of empathy and customer focus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: $1, $4,105.60 per month

Benefits:

• Health insurance
• Professional development

Education:

• Local Polytechnic Diploma (Required)

Experience:

• customer service: 2 years (Preferred)
• Aerospace: 1 year (Preferred)

Work Location: In person

Application Deadline: 31/12/2024

Expected Start Date: 01/01/2025

Job Title:

Customer Solutions Engineer

Occupation:

Technical Sales / Solutions Engineer

Why GPSLands?

• Team Culture & Collaboration: Be part of a cohesive, supportive team at GPSLands where your ideas and inputs are valued.
• Flexible Working Arrangements: We believe in work–life balance and offer flexibility to help you perform at your best.
• Opportunities to Grow: GPSLands is expanding — there are clear paths for development, upskilling, and leadership growth.
• Competitive Rewards: Attractive base salary plus commission to recognise and reward performance.
• Cutting-Edge Exposure: Work with the latest tools, technologies, and developments in our field to stay ahead.

Key Responsibilities

• Understand customer challenges and engineer tailored solutions using GPSLands' product and equipment portfolio.
• Prepare, present, and demonstrate product capabilities and service offerings to prospective and existing clients.
• Liaise with internal engineering and technical teams and with customers to define requirements, specifications, and equipment needs.
• Collaborate with Sales & Admin teams to ensure proposals, orders, and deliveries are aligned with customer expectations.
• Drive order closures, renewals, and ensure timely delivery coordination.
• Advise and recommend upgraded materials or equipment to enhance performance, productivity, and cost-efficiency.
• Provide after-sales support: troubleshooting, follow-ups, and ensuring customer satisfaction and retention.

Requirements

• Must have own reliable transportation for customer visits.
• 1-2 years of relevant experience preferred; however, fresh graduates with strong interest and aptitude are encouraged — full training will be provided.
• Excellent communication and interpersonal skills — able to engage with both technical and non-technical stakeholders confidently.
• Strong problem-solver with a solutions-oriented mindset, proactive attitude, and attention to detail.

Job Type: Full-time

Pay: $3, $6,000.00 per month

Work Location: In person

Our client, a leading European Manufacturer with regional office in Singapore seeking for CUSTOMER SOLUTIONS EXECUTIVE (SUPPLY CHAIN).

Requirements:

• Degree or Diploma Holders in Supply Chain Management or Business Administration.
• At least 3 years of relevant experience in Customer Service in Supply Chain Operations.
• Ability to be the point of contact for Customers regarding logistics and ordering matters.
• Able to support daily order processing and issues resolution when needed.
• Good with generating reports and using systems to analysis performance.
• Good knowledge in SAP (SDMM Module) advantageous
• Experience in Microsoft 365 and SQL including Copilot, Power BI or Power Query advantegous.
• Good communication and interpersonal skills.
• Well organized, independent and highly responsible.

Others:

• 5 days work week
• Located at Raffles Place
• Salary upto $4,000 + Bonus + Benefits
• Terms: 6 months contract to permanent

Interested applicants to email updated resume to

Our client, a leading European Manufacturer with regional office in Singapore seeking for CUSTOMER SOLUTIONS EXECUTIVE (SUPPLY CHAIN).

Requirements:

• Degree or Diploma Holders in Supply Chain Management or Business Administration.
• At least 3 years of relevant experience in Customer Service in Supply Chain Operations.
• Ability to be the point of contact for Customers regarding logistics and ordering matters.
• Able to support daily order processing and issues resolution when needed.
• Good with generating reports and using systems to analysis performance.
• Good knowledge in SAP (SDMM Module) advantageous
• Experience in Microsoft 365 and SQL including Copilot, Power BI or Power Query advantegous.
• Good communication and interpersonal skills.
• Well organized, independent and highly responsible.

Others:

• 5 days work week
• Located at Raffles Place
• Salary upto $4,000 + Bonus + Benefits
• Terms: 6 months contract to permanent

We are looking for a dynamic and results-driven Customer Solutions Associate to join our Sensor & Instruments (Industrial) Department. This role is ideal for individuals passionate about sensors and instrumentation who thrive in a fast-paced, client-focused environment.

• Annual Wage Supplement (AWS)
• Performance Bonus & Variable Bonus
• Company Trip
• Medical Benefits
• Training and development opportunities.

• Developing sales strategies to meet sales goals.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Participating in sales team meetings with updated sales reports periodically.
• Presenting product/services demonstration to customer.
• Participate in exhibitions, conferences and industry meet-ups for business opportunities.
• Collect market feedback to evaluate gaps, opportunities, and new needs.
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results.
• Working towards achieving the sales target.

• NITEC/ Diploma/Degree in Engineering (Electrical, Mechanical, or Instrumentation) or related field is preferred.
• B2B sales experience in industrial equipment, sensors, or related industries is preferred.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Self-motivated, organized, and able to work independently and as part of a team.
• Good presentation and negotiation skills.

About the Role

Are you someone who enjoys solving problems and making people's day better? As a Customer Solutions Coordinator, you'll be the first point of contact for our customers and users, helping them with their questions, technical hiccups, or account access.This role is perfect if you're eager to learn, enjoy working with technology, and want to grow your customer service skills in a supportive environment.

What You'll Be Doing

• Chat with customers and users through email, chat, or other channels to answer questions and solve problems.
• Help people access our learning platform by creating accounts and issuing access codes.
• Troubleshoot technical issues with step-by-step guidance (don't worry, we'll provide training and standard answers).
• Follow up to make sure customers feel supported and satisfied.
• Keep our chatbot Q&A up to date so customers get the right answers fast.
• Work closely with the Helpdesk Manager and team to make sure we deliver a smooth experience
• Carry out any other tasks or assignments as directed by the Helpdesk Manager.

What We're Looking For

We believe theright attitude mattersmore than long lists of requirements. You'll be a great fit if you:

• Enjoy helping others and are patient when solving problems.
• Are curious and willing to learn new systems and tools.
• Can communicate clearly in writing and keep a friendly, professional tone.
• Pay attention to details and like following through to get things done.
• Work well in a team, but can also manage tasks independently.

What You'll Gain

• Hands-on experience in customer service and technical support.
• Training in real-world systems, platforms, and chatbot tools.
• The chance to sharpen your problem-solving and communication skills.
• A supportive environment where your ideas and energy matter.

The Customer Solutions Support is responsible for providing consistent and effective resolution of customer contacts with a full range of customer requests, inquiries, and complaints as well as supporting a combination of project work and administrative duties that facilitate customer needs and requirements.

Essential Duties and Responsibilities:

• Provide daily management of customer service to ensure that a professional interactive relationship is developed and maintained.
• Ensure proactive steps are taken to optimize parts tracking system, maintain target inventory and meet other metric goals.
• Helpdesk contact point for all customer related issues /escalations.
• Remain knowledgeable about all Process stations and production schedules to support sales operation efforts.
• Monitor accuracy of reporting and data base update for real time production and shipment schedule, analyze relevant data to determine customer service outputs.
• Coordinate with Sales, Production and Logistics for parts turnaround availability and shipment dates
• Schedule and coordinate customer and production schedules to complete Customer's parts delivery.
• Resolve parts or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Works as a liaison with various departments , including but not limited to, Production, Quality, Engineering, Logistics, Order Processing, and Sales/CS to resolve order issues and/or damaged parts action requests.
• Daily update customer E-COA and logbook, IQA, OQA into system.
• Assist to do SAP PR/PO as and when required
• Provide admin support
• Any other jobs that might be assigned by manager

Educational/Certification Requirement:

• GCE O'levels or equivalent

Work Experience :

• Preferably with customer service experience
• Proficiency in MS Office applications, macro modeling in Excel applications
• Attention to details and follow-up to successful closure
• Must be able to multi-task and able to handle all stakeholders' needs
• Candidates with semiconductor industry background will be an advantage
• Good communication skill
• Customer Focus- Dedicated to meeting the expectations and requirements of internal and external customer
• Problem Solving- Ability to solve a broad range of complex problems
• Time Management- Well-developed planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and generally manage travel and a challenging workload
• Communication - Demonstrates clear and concise oral and written skills, can tailor communication to all audiences and able to communicate succinctly and can get messages across that have the desired effect
• Teamwork - Must work effectively within teams and within diverse work groups
• Technical Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.