1695 Customer Service jobs in Sembawang

Direct hiring in Singapore – Full time only. Logistic customer service. (Basic:SGD 2X00) Commission/incentives for your own preference .Office desk bound job.

No outdoor sales required.

5 days work week :Monday to Friday

9am to 6pm.

Off on weekends and PH.

MOM regulation and CPF applies

Office in woodlands close (10 mins walk from Admiralty mrt)

Logistic / Freight forwarding experienced and/or Chinese spoken priority due to paperwork could be in Chinese.

Coaching will be provided

We are looking for a dedicated Adviser - Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

RESPONSIBILITIES:

• Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.

Job Requirements:

• Singaporeans only
• Able to work in a fast pace environment independently
• Basic vehicle knowledge is preferable but not mandatory; training will be provided
• Friendly, proactive team player with a willingness to learn
• Self-driven with a strong sense of responsibility and service excellence
• Possession of a valid Class 3 driving license is an advantage

5.5 Days work week.

9.30 AM to 6.00 PM ( Mondays to Fridays )

9.30 AM to 2.00 PM ( Saturdays )

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage
• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Must be able to work 5 days' work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly)
• No working experience is welcome to apply as on-the-job training will be provided.

Employment Type: 2-years contract (renewable)

Working Location: Woodlands

Join a huge established company with strong foundations in Government Sector & other MNCs as a Digital Solutions provider

• Monday - Friday ONLY
• Afternoon Working Hours PM - 10PM
• Accessible North Area
• Long Term Job
• Salary can be Nego based on Last Drawn

Job Scope:

• Assisting with customer inquiries over inbound phone calls & email channels
• Collaborate with multiple departments on new project requirements
• Monitoring of projects and tasks to ensure timely completion
• Prepares comprehensive daily/weekly reports and ensure timely delivery

Requirements:

Prior Customer service experience is an Advantage

Knowledge on MS office

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to

EA Personnel: Winston Ong | R

EA License Number: 04C3537

If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you a fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Responsibilities:

1. Responsible for data entry of customer orders and inform customers on the confirmation date of delivery.
2. Compile various reports as required.
3. Follow up with sample orders.
4. Monitor customer payment status.
5. Update customer portals with expedites and order acknowledges outside of our system.
6. Review and release credit hold report in CRM system and communicate with credit team.
7. Create proforma and commercial invoices for customers as requested.
8. Coordinate with freight carriers for any shipment issues.

Requirements:

1. Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering.
2. At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.).
3. Good command of Mandarin and English.
4. Good time management and multi-tasking skills.
5. Team player and able to communicate with all levels/departments.
6. Positive attitude, detail-minded, service-oriented and willing to learn.

We offer a competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment-related purposes only and will be treated in strict confidentiality.

• Account holder and shall function as one of the contact window for respective assigned customers

• Receives and performs document screening on receipt of Purchase Order

• Order processing including, but not limited to, managing customer inquiries, confirming orders, and tracking order fulfilment

• Coordinate with logistics, warehouse, transportation, and customer service

• Continuous monitoring and follow up on order status, and shipment dates ensuring timely delivery

• Expedite shipments as required to meet delivery deadline

• Works cohesively as a team and with various departments to achieve monthly sales target and resolve customer issues

• Any other ad-hoc duties as and when assigned

Our client is one of the leader in the banking industry, they are seeking for a customer service orientated individual to address client's needs and support.

Contract: 12 month

Location: Changi Biz Park or Jurong

Salary: Allowances (up to $1000)

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

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Job Description:

1. Promptly label and respond to global customer feedback received through the app help center or email.

2. Escalate abnormal cases to the relevant departments, follow up, and ensure a closed-loop resolution for customer issues.

3. Maintain key customer service performance metrics, including response time, labeling accuracy, and user satisfaction.

4. Collect and analyze customer feedback, providing actionable insights to improve the product and overall user experience.

5. Monitor and manage app reviews on Google Play and the Apple Store

6. Support ad-hoc projects and process improvements as needed to meet business goals.

Job Requirements:

1. Minimum one year of experience in customer service, user operations, or a related role.

2. Strong written and verbal communication skills in English; proficiency in Mandarin is a plus.

3. Willingness to work rotational shifts, including weekends and public holidays, if required.