2083 Customer Service jobs in Sembawang

• Administer compliance procedures and control systems for the business review department.
• Ensure accuracy of research and compliance advice provided to sales force team members.
• Develop information regarding required changes in reports and procedures.
• Prepare written and verbal reports for senior management on compliance program status, issues, trends, and concerns.
• SUPPORT SALES FORCE AND MANAGEMENT BY IMPLEMENTING RECOMMENDATIONS CONCERNING CHANGES, IMPROVEMENTS, AND ENHANCEMENTS.
• Apply knowledge of how the team interacts with others to accomplish customer service goals.
• Fulfill clients' necessities while providing an exceptional client experience.

We are seeking an experienced Bar Assistant to join our team. As a Bar Assistant, you will be responsible for maintaining the cleanliness and hygiene of the bar area, restocking glasses, napkins, and straws, tracking inventory, and assisting bartenders with any ad-hoc requests.

Additionally, you will be expected to ensure that all equipment is kept in good working order, practice safe work habits, and maintain a clean and tidy work environment.

The ideal candidate will possess outstanding interpersonal skills, robust communication abilities, and adaptability in a dynamic environment.

• Deliver premium service to customers by engaging with them via phone, WhatsApp, and email.
• Efficiently manage inquiries and requests.
• Organize and maintain accurate filing systems.

To succeed in this role, you should have at least one year of relevant working experience. A strong work ethic, attention to detail, and excellent time management skills are essential.

Key Responsibilities:

• Providing exceptional customer service across various communication channels

• Handling customer inquiries and requests effectively

• Maintaining organized filing systems

We are seeking a skilled professional to handle customer inquiries and provide exceptional service. The ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate a positive attitude in a fast-paced environment.

• Responsibilities:
• • Order processing duties including order entry, amendments, status notification, and expediting.
• • Respond to all enquiries and customers' feedback by telephone, fax, and email.
• • Provide professional advice to customers regarding products.
• • Prepare quotations and send them to customers by telephone, fax, or email.
• • Follow up on outstanding orders and perform call-backs to customers if necessary.
• • Perform close follow-up and internal co-ordination with customers, logistics, and warehouse to ensure timely delivery.
• • Liaise with team members to achieve sales targets.
• • Maintain accurate records of orders and deliveries.

• • Minimum 'O' / Diploma level qualification.
• • 1-2 years of experience in customer service-related roles.
• • Competence in PC skills (Microsoft Office).
• • Must be a team player, independent, and able to work in a fast-paced environment.
• • Good communication skills and able to take up pressure.

Benefits include opportunities for growth and development, a dynamic work environment, and a competitive remuneration package. Other benefits may include flexible working hours, access to training programs, and opportunities for career advancement.

Front Desk Medical Assistant Overview

We are seeking a skilled and versatile medical assistant to support our medical team in providing exceptional patient care.

• Provide exceptional receptionist duties at the front counter, ensuring a warm and welcoming experience for patients.
• Prepare and dispense medications accurately and efficiently.
• Assist doctors during consultation, providing support and maintaining a smooth flow of patient care.
• Ensure the accuracy and timeliness of clinical data entry into our system.
• Prepare and submit claims to corporate entities in a prompt and professional manner.
• Handle all transactions, including payments, and maintain proper documentation.
• Perform basic tests on patients, such as administering urine tests, under the supervision of our doctors.
• Promptly notify staff of low stock medications and supplies.
• Maintain the physical facility of the clinic, ensuring a clean and safe environment for patients and staff.
• Manage the filing system, coordinate appointments, and perform other administrative duties as required.

Our Clinic operates on weekdays from 8am-1pm and 5pm-9pm, and on weekends from 8am-1pm. We offer flexible scheduling to accommodate different needs and preferences.

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this opportunity.

We are seeking a highly motivated and customer-focused service advisor to join our team at Woodlands taxi workshop, responsible for exceptional customer service, managing workshop operations, and ensuring timely and efficient repairs for our taxi fleet.

The Service Advisor in the automotive industry acts as a bridge between customer and service department. They assess, suggest, schedule, and ensure customer satisfaction.

• Greet and advise customers on vehicle repairs and maintenance
• Coordinate with ATOs to ensure timely and efficient repairs
• Manage workshop operations, including scheduling and prioritizing repairs
• Maintain accurate records of customer interactions, repair orders, and inventory
• Provide excellent customer service and ensure customer satisfaction
• Collaborate with the workshop team to achieve business objectives
• Provide guidance and support to customers regarding vehicle maintenance and repair services.
• Gather feedback and encourage customers to leave a good review.
• Conduct thorough Pre-Delivery Inspection (PDI) to ensure the quality of the vehicle before handover.
• Prepare servicing schedule, job card and daily status.
• Prepare Job Quotation for all O&A jobs requested by customer.
• Attend to customers' needs & requests.
• Updating of maintenance system (record all job history).

• Minimum of 2 years of experience as a Service Advisor/Customer Service role within the automotive industry.
• Strong organizational and time management skills
• Good communication and interpersonal skills.
• Adapt to a fast-paced environment and be flexible with changing priorities.
• Basic knowledge of vehicle mechanics and repair procedures
• Proficient computer skills to manage customer information and process service orders.
• Primary/Secondary, GCE 'O'/'N', Nitec/Diploma/Degree

Location: Around Singapore
The candidate shall be assessed based on their years of experience and technical capabilities to determine the overall compensation package and seniority.

A Hospitality Team Member with Excellent Communication Skills.

Are you an organized and customer-focused individual who enjoys working in a fast-paced environment?

This role is ideal for someone with great communication skills, the ability to interact with guests, employees, and third parties that reflect highly on our hotel.

• Promote teamwork and quality service through daily communications and coordination with other departments.
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• Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
• Sell hotel products and services using up-selling, cross-selling and suggestive selling techniques to maximize total hotel revenue.
• Demonstrate an in-depth knowledge and understanding of hotel systems - Opera PMS, and guest complaints tracking system in particular, to ensure appropriate capture of data for operational team to meet guests requirements during their stay.
• Answer phone calls in a prompt and courteous manner, while adhering to Brand Standards.
• Provide recommendations to guests, based on their purpose of travel or stay, the number of people in the travelling party, etc.
• Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Own and resolve guest problems or complaints using appropriate service recovery guidelines.
• Make reservations accurately on Opera PMS, capturing the correct guest profile (including membership details), stay dates, rates, etc.
• Process requests for cancellations, reservation revisions, information or guest preference updates.
• Clean up new reservations, from pro-actively checking for duplicate bookings to processing special requests (e.g. honeymoon or birthday amenities, alerts for any allergies, etc.) to ensure a perfect stay experience for all guests.
• Create room blocks for Group bookings on Opera PMS, and communicating with Business Development Managers on cut-off date, group block pick-up and washes.
• Manage no show reservations by investigating and recording of the same, and providing advice to Front Office on charges (if required).
• Maintain knowledge of special rates, offers or promotions in Hotel to be able to provide correct and updated information to guests.
• Prepare reports accurately and truthfully (e.g. up-sell report, reconversion reports, etc.).
• Handle credit card information and charges for all pre-paid reservations securely and accurately, with the goal of maximizing guest satisfaction and reducing rebates.
• Handles non-phone calls tasks (including but not limited to emails, group bookings, requests from Sales, cleaning up of traces, etc.)
• Provide support to operational team in the conversion of Food and Beverage and In-room Dining calls.
• Work as part of a team and communicate with other departments as per Hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned, to support other Hotel functions as and when required.

• Higher NITEC or Diploma in hospitality and tourism management, customer experience management or any other relevant qualification.
• Minimum 1 year experience working in hotel industry. Fresh graduates are also welcome to apply.
• Proficiency in Opera Property Management System will be an added advantage.
• Able to work weekends, evenings and public holidays.
• Must speak fluent English and another language.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

We offer a competitive salary, great room discount, and superb training opportunities for growth and development.

**Job Overview:**

We are seeking a professional to fulfill the role of a Customer Support Officer.

**Key Responsibilities:

• Respond to customer inquiries in a timely and effective manner
• Address customer complaints and resolve issues efficiently
• Collaborate with internal teams to ensure seamless customer service experience

**Work Schedule:**

Our standard working hours are from Monday to Friday, 8:30 am to 5:30 pm, with occasional Saturday work.

**About Us:**

We strive to provide excellent customer service by fostering a positive and supportive work environment.