3,640 Customer Service Team Management jobs in Singapore
Executive (Customer Service Management) | Govt Sector | Onboarding September 2025 | 3.5 Years Con...
Posted today
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Onboarding timeline:
1.5 weeks to interview after being contacted
Start work after 8 weeks upon successful interview
The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:
- Provide on-site support various teams within organization
- Provide on-site frontline concierge service
- Provide on-site support for room and AV/IT systems management
- Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
- Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
- Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
- Provide administrative support and content to drive the monthly promotion
- Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
- Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
- Provide logistics and AV support for events organised within the three primary locations when needed.
Requirements:
- Singapore Citizen/Permanent Resident
- Diploma in Business Management or relevant discipline
- Strong service excellence mind-set
- Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous
Other Information:
- Location: Hillview & Depot Road
- Salary: $2,400 - $2,700
- Performance Bonus
- 18 Days Annual Leave
- Duration: Contract until Jan 2029
- Working hrs: Monday to Friday: 8.30am to 6.00pm
"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA ."
Tell employers what skills you haveCRM
Microsoft Office
Middle Office
Listings
HTML
Vending
Drawing
Employee Relationship Management
Customer Relationship Management
Adaptability
Digital Marketing
AV
Team Lead
Administrative Support
Service Excellence
Sourcing
Client Support Baker
Posted today
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On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.
Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff's progress and offer constructive feedback.
Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.
Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.
Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.
Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.
Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.
Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.
Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.
Tell employers what skills you haveRecipes
Ingredients
Food Safety
Cooking
Housekeeping
Inventory
Arranging
Cakes
Sanitation
Weight
Baking
Cashiering
Bakery
Team Player
Pastry
Client Support Specialist
Posted today
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The primary objective of this role is to provide exceptional service and support to clients, ensuring seamless sales coordination and administrative assistance.
This position plays a vital part in the overall success of our organization, collaborating closely with internal departments and external stakeholders to drive revenue growth and client satisfaction.
Key Responsibilities
- Sales coordination for assigned clients
- Data entry and management within our database
- Client data collection and file creation
- Qualification and processing of client requests
- Follow-up on invoicing and payment chasing on a daily basis
- Event planning and coordination
- Local market research and vendor relationships
Requirements
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in database management and data entry
- Ability to work independently and as part of a team
- Flexibility and adaptability in a fast-paced environment
Benefits
This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.
Additional Information
This position requires a high level of discretion and confidentiality, working closely with sensitive client information.
Client Support Executive
Posted today
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Operations
- Help run daily operations for security systems (like CCTV, access control, alarm systems).
- Work with internal teams to keep projects on track.
- Monitor timelines, budget use, and manpower needs.
Client & Vendor Support
- Arrange installations and maintenance with clients.
- Handle customer questions or complaints.
- Work with vendors and subcontractors to get parts and services.
Team Support
- Help the Operations Manager oversee technicians and engineers.
- Ensure team follows safety and work procedures.
- Assist in planning staff deployment.
Documentation & Inventory
- Keep project and service records organized.
- Monitor stock levels and order parts when needed.
- Create weekly/monthly reports on project and maintenance work.
Requirements
- Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
- Basic knowledge in ELV, IT, and security systems is preferred.
- At least 2 years of experience in the IT/security field.
- Able to read and understand basic AutoCAD drawings.
- Good communication and teamwork skills.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
Tell employers what skills you haveSales
Budgets
Manpower Planning
Interpersonal Skills
Electrical
Access Control
Procurement
CCTV
Networking
Teamoriented
AutoCAD
SAP SD - Customer Service & Service Management Consultant
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SAP SD - Customer Service & Service Management Consultant
SAP SD - Customer Service & Service Management Consultant
2 days ago Be among the first 25 applicants
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About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview:
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.
Key Responsibilities:
Service Management & Service Order Lifecycle:
Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment
Optimize repair processing, service notifications, and service confirmations for seamless operations
Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution
Warranty & Contract Management:
Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction
Manage service agreements, including preventive maintenance contracts and post-sales service commitments
Service Billing & Revenue Recognition:
Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking
Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions
Process Mapping & Optimization:
Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities
Provide strategic recommendations for automation and efficiency improvements
Customer Support & Enhancements:
Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities
Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules
Cross-functional Collaboration & Integration:
Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules
Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable
Documentation & Training:
Develop detailed process documentation, SAP configuration guides, and end-user training materials
Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP
Required Skills & Experience:
Immediate starter will be preferred
SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management
SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows
Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management
Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP
Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions
SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities
Preferred Qualifications:
SAP S/4HANA experience with a focus on CS and Service Management modules
Prior consulting experience in SAP service management solutions
Knowledge of Fiori-based Service Management applications
SAP Certification in SD, CS, or Service Management is a plus
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
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Global Customer Service Rep (Customer Accounts Management)
Posted 6 days ago
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Job Description
Global Customer Service Rep (Customer Accounts Management)
Published
Company : Safran Electronics & Defense Services Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager
# 2025-151075
Apply Apply with one click Any questions ?
Published
Job Description
As a member of the sales team, the "Global CSR" has the following scope and objectives:
• Ensure effective communication with our "key accounts" clients regarding the repair and spare parts orders they send us:
• Specifically, they ensure the consolidation of client needs through periodic conference calls, regardless of which SED repair workshop is involved (in France, Grand Prairie, or Singapore).
• They provide responses or alternatives to these needs by consulting various internal stakeholders within SED.
• They resolve disputes or blockages, including unpaid invoices, by working with customer support or program teams when necessary.
• Manage the resolution of AOGs (Aircraft on Ground) for the client portfolio they are responsible for.
• Provide on-call support outside of regular working hours, in rotation with colleagues, and assist our service provider who manages 24/7 client interface.
To achieve this, the Global CSR is responsible for the following tasks:
• Ensure proactive communication with assigned clients.
• Prepare and conduct ongoing reviews of repair and spare parts orders with clients.
• If possible, anticipate client emergencies and propose alternative solutions.
• To carry out their mission, the GCSR relies on:
o CSSM (Customer Support Service Management)
o Repair & spare parts Customer Support Representative Teams
o Debt Recovery & Management with customer
o The Supply Chain responsible for managing specific stocks (AOG, dedicated stocks, etc.)
• Weekly meetings with customers
• On-call duties one week per month in support of our service provider
• Performance Criteria (KPIs)
o Client feedback on communication quality
o Level of outstanding payment
o % of AOGs covered on time
Job Requirements
• A 5 to 10 years experiences on customers' support ideally in aerospace sector
• A Engineering or Business Bachelor's degree,
• Fluent in English, both written and spoken;
• Able to work in a Fast-Pace Environment
• Dynamic, persistent, and to pursue customer satisfaction.
• Strong negotiation, interpersonal & communication skills
• Strong business acumen with good data and analytical skills
• Ability to evolve in an international environment with strong multi-cultural and multi-client challenges, which includes being sensitive to the various backgrounds, experiences and cultures.
Locate your future workplace
26 Changi North Rise Singapore 499618
Singapore
Singapore
Leaflet | OpenStreetMap contributors
01.23.2025 Customer services and support Customer Support and Program Manager Permanent Singapore
11.06.2024 Customer services and support Engine MRO Admin & Account Executive Permanent Singapore
11.06.2024 Customer services and support Engine Owner Permanent Singapore
92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
#J-18808-LjbffrGlobal Customer Service Rep (Customer Accounts Management)
Posted 13 days ago
Job Viewed
Job Description
Company :
Safran Electronics & Defense Services
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
# 2025-151075
Apply with one click Any questions ?
**Job Description**
As a member of the sales team, the "Global CSR" has the following scope and objectives:
- Ensure effective communication with our "key accounts" clients regarding the repair and spare parts orders they send us:
- Specifically, they ensure the consolidation of client needs through periodic conference calls, regardless of which SED repair workshop is involved (in France, Grand Prairie, or Singapore).
- They provide responses or alternatives to these needs by consulting various internal stakeholders within SED.
- They resolve disputes or blockages, including unpaid invoices, by working with customer support or program teams when necessary.
- Manage the resolution of AOGs (Aircraft on Ground) for the client portfolio they are responsible for.
- Provide on-call support outside of regular working hours, in rotation with colleagues, and assist our service provider who manages 24/7 client interface.
To achieve this, the Global CSR is responsible for the following tasks:
- Ensure proactive communication with assigned clients.
- Prepare and conduct ongoing reviews of repair and spare parts orders with clients.
- If possible, anticipate client emergencies and propose alternative solutions.
- To carry out their mission, the GCSR relies on:
o CSSM (Customer Support Service Management)
o Repair & spare parts Customer Support Representative Teams
o Debt Recovery & Management with customer
o The Supply Chain responsible for managing specific stocks (AOG, dedicated stocks, etc.)
- Weekly meetings with customers
- On-call duties one week per month in support of our service provider
- Performance Criteria (KPIs)
o Client feedback on communication quality
o Level of outstanding payment
o % of AOGs covered on time
**Job Requirements**
- A 5 to 10 years experiences on customers' support ideally in aerospace sector
- A Engineering or Business Bachelor's degree,
- Fluent in English, both written and spoken;
- Able to work in a Fast-Pace Environment
- Dynamic, persistent, and to pursue customer satisfaction.
- Strong negotiation, interpersonal & communication skills
- Strong business acumen with good data and analytical skills
- Ability to evolve in an international environment with strong multi-cultural and multi-client challenges, which includes being sensitive to the various backgrounds, experiences and cultures.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Locate your future workplace**
26 Changi North Rise Singapore-499618
Singapore
Singapore
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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Global Customer Service Rep (Customer Accounts Management)
Posted today
Job Viewed
Job Description
Global Customer Service Rep (Customer Accounts Management)
Published 01.31.2025
Company : Safran Electronics & Defense Services Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager
# 2025-151075
Apply Apply with one click Any questions ?
Published 01.31.2025
Job Description
As a member of the sales team, the "Global CSR" has the following scope and objectives:
• Ensure effective communication with our "key accounts" clients regarding the repair and spare parts orders they send us:
• Specifically, they ensure the consolidation of client needs through periodic conference calls, regardless of which SED repair workshop is involved (in France, Grand Prairie, or Singapore).
• They provide responses or alternatives to these needs by consulting various internal stakeholders within SED.
• They resolve disputes or blockages, including unpaid invoices, by working with customer support or program teams when necessary.
• Manage the resolution of AOGs (Aircraft on Ground) for the client portfolio they are responsible for.
• Provide on-call support outside of regular working hours, in rotation with colleagues, and assist our service provider who manages 24/7 client interface.
To achieve this, the Global CSR is responsible for the following tasks:
• Ensure proactive communication with assigned clients.
• Prepare and conduct ongoing reviews of repair and spare parts orders with clients.
• If possible, anticipate client emergencies and propose alternative solutions.
• To carry out their mission, the GCSR relies on:
o CSSM (Customer Support Service Management)
o Repair & spare parts Customer Support Representative Teams
o Debt Recovery & Management with customer
o The Supply Chain responsible for managing specific stocks (AOG, dedicated stocks, etc.)
• Weekly meetings with customers
• On-call duties one week per month in support of our service provider
• Performance Criteria (KPIs)
o Client feedback on communication quality
o Level of outstanding payment
o % of AOGs covered on time
Job Requirements
• A 5 to 10 years experiences on customers' support ideally in aerospace sector
• A Engineering or Business Bachelor's degree,
• Fluent in English, both written and spoken;
• Able to work in a Fast-Pace Environment
• Dynamic, persistent, and to pursue customer satisfaction.
• Strong negotiation, interpersonal & communication skills
• Strong business acumen with good data and analytical skills
• Ability to evolve in an international environment with strong multi-cultural and multi-client challenges, which includes being sensitive to the various backgrounds, experiences and cultures.
Locate your future workplace
26 Changi North Rise Singapore 499618
Singapore
Singapore
+ −
Leaflet | OpenStreetMap contributors
01.23.2025 Customer services and support
Customer Support and Program Manager
Permanent
Singapore
11.06.2024 Customer services and support
Engine MRO Admin & Account Executive
Permanent
Singapore
11.06.2024 Customer services and support
Engine Owner
Permanent
Singapore
See All
92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
#J-18808-LjbffrSenior Client Support Specialist
Posted today
Job Viewed
Job Description
We're seeking a Customer Solutions Executive to join our team as a key player in driving business growth through exceptional client service. As a trusted point of contact, you'll proactively reach out to clients, understand their concerns, and guide them toward suitable solutions.
This role involves building long-lasting relationships, offering clear advice, and ensuring customers feel supported every step of the way.
Key Responsibilities:- Proactively follow up with clients to offer assistance and support
- Understand client concerns and provide tailored solutions that meet their unique needs
- Prepare and share solutions with accurate details and documentation
- Follow up on enquiries and solutions professionally and in a timely manner
- Deliver outstanding service to strengthen long-term client relationships and drive repeat business
- Excellent communication and interpersonal skills
- Proactive and confident in reaching out to clients to identify opportunities for growth
- Self-motivated, meticulous, and able to juggle multiple tasks effectively
- A team player with a positive, solutions-focused mindset and a customer-centric approach
- Comfortable using PC and basic office software to manage client interactions and data
Aesthetic Client Support Specialist
Posted today
Job Viewed
Job Description
This is a position in Medical Aesthetic responsible for delivering exceptional customer service to achieve satisfaction.
Key Responsibilities:- Follow up on warm leads to convert them into appointments for the clinic and spa
- Serve customers by greeting and directing them appropriately
- Answer phone calls in a professional manner and route calls as necessary
- Provide information about services, location, and operating hours
- Perform sales and follow-up calls with customers
- Manage reception duties, registration, and scheduling appointment bookings
- Perform other clerical receptionist duties
- Minimum GCE Ordinary Level or equivalent qualification
- Able to provide excellent customer service
- Ability to work independently and as a team player
- Excellent interpersonal and communication skills
- Ability to handle service-oriented environments
- Strong customer relations
- Ability to work confidently and proactively in a fast-paced environment
Benefits of working in this role include: the opportunity to develop strong relationships with customers, gain experience in sales and customer service, and work in a dynamic and fast-paced environment.
To be successful in this role, you will need to have: a positive attitude, excellent communication skills, and the ability to work well under pressure. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.