2,971 Customer Service Supervisor jobs in Singapore

Work location : Singapore, Tai Seng

Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g., GDPMDS, ISO 13485), along with a passion for team leadership and operational excellence.

Essential Functions

• Supervise and support the daily operations of the customer service team, including training, coaching, and performance management
• Oversee accurate and timely order processing, delivery coordination, invoicing, and documentation
• Manage customer inquiries, product complaints, returns, and after-sales support in compliance with regulatory requirements and company SOPs
• Ensure adherence to GDPMDS, ISO 13485, and other applicable quality standards
• Collaborate with sales, logistics, regulatory, and quality teams to resolve escalations and drive customer satisfaction
• Validate PO pricing, discounts, product registration, and enter orders into the Oracle system
• Analyze service metrics and generate reports to identify trends and opportunities for improvement
• Participate in internal and external audits related to customer service processes
• Manage product returns, warranty claims, and replacements in accordance with company policy
• Support process improvement initiatives and cross-functional projects
• Build and maintain strong working relationships with Country Sales Managers to enhance customer satisfaction

Required/Preferred Education and Experience

• Diploma in Business Administration, Life Sciences, Healthcare Management, or a related field
• Certification in Customer Service, GDPMDS, or Quality Management Systems (QMS) is a plus
• 3–5 years of customer service experience, preferably in the medical device, pharmaceutical, or healthcare industry
• 2–3 years of supervisory or team lead experience in a customer service or order fulfillment function
• Familiarity with GDPMDS, ISO 13485, and HSA regulatory requirements (preferred)
• Proficiency in ERP/CRM systems such as Oracle, SAP, or Salesforce
• Strong Microsoft Office skills, especially in Excel, Word, and Outlook

Knowledge, Skills and Abilities

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Detail-oriented, well-organized, and able to work under pressure in a regulated environment
• Proactive in problem-solving and process improvement
• Committed to high standards of professionalism and customer care

• Greet customers / drivers professionally and courteously
• Listen to customer / driver concerns and accurately document vehicle issues in the job card. Open and close job cards / repair orders in the system
• Handle accident repairs and claims
• Provide accurate time and cost estimates for service jobs
• Handle customer / driver complaints or issues
• Liaise between workshop and customers to communicate technical information

Experience / Qualifications

• At least NTC, NITEC or Technical Trade Certificate
• Preferably with class 2 or 3 driving license

Interested candidates are invited to email their updated resume to

Please note that only shortlisted candidates will be notified.

Job Description & Requirements

A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.

In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company's CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company's services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive customer service inquiries
• Respond to customer service inquiries
• Promote company's product and services
• Handle certain transactions
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Persuade customers until they reconsider any cancellation made
• Answer customer questions about warranties or terms of sale
• Suggest possible solutions whenever there is a malfunction in a product
• Educate customers on deals and promotions the company is offering
• Resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction

Greet customers / drivers professionally and courteously
Listen to customer / driver concerns and accurately document vehicle issues in the job card. Open and close job cards / repair orders in the system
Handle accident repairs and claims
Provide accurate time and cost estimates for service jobs
Handle customer / driver complaints or issues
Liaise between workshop and customers to communicate technical information
Experience / Qualifications
At least NTC, NITEC or Technical Trade Certificate
Preferably with class 2 or 3 driving license
Interested candidates are invited to email their updated resume to

Please note that
only shortlisted candidates will be notified .
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• Greet customers / drivers professionally and courteously
• Listen to customer / driver concerns and accurately document vehicle issues in the job card. Open and close job cards / repair orders in the system
• Handle accident repairs and claims
• Provide accurate time and cost estimates for service jobs
• Handle customer / driver complaints or issues
• Liaise between workshop and customers to communicate technical information

Experience / Qualifications

• At least NTC, NITEC or Technical Trade Certificate
• Preferably with class 2 or 3 driving license

Interested candidates are invited to email their updated resume to

Please note that only shortlisted candidates will be notified .

Our client focused on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub.

Opportunity

• 3 - 4 days between Mon to Sun: 7am to 7pm / 7pm to 7am
• East | Changi Airport
• 1-year renewable contract & completion bonus
• Gross Up to $3000

Job Responsibilities

• Supervise and manage frontline staff, including scheduling, performance, and service standards.
• Handles any escalation and service recovery.
• Ensuring of smooth operations across the counters at different terminals.
• Manage driver queues and assign bookings efficiently.
• Support remote passenger enquiries and bookings via video concierge.
• Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.
• Oversee holding areas and enforce driver compliance.
• Register and maintain records of GTC drivers accurately.

Requirements

• Prior experience in supervisory positions preferred
• Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage
• Strong interpersonal skills, preferably bilingual
• Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner;
• Proficiency in operating relevant systems, including but not limited to booking applications
• Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required

To Apply

• Click apply & send in your resume to
• Kindly note that only shortlisted applicants will be contacted.

Wong Zhi Cheng

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

• Position : Customer Service Supervisor (3PL) – Up to $4,500 Gross – Yishun
• Location : Yishun
• Working hours : 5.5 Days Work Week – Monday to Friday: 8.00AM to 5.00PM, Saturday: 8.00AM to 12.00PM
• Salary (commensurate with experience) : Up to $4,500 Gross + Performance Bonus Days AL + Medical Benefits
• Duration : Perm
• Industry : 3PL

Responsibilities:

• Lead, coach, and motivate a team to exceed service standards.
• Oversee customer inquiry resolution across all channels (phone, email, chat, social media).
• Manage escalations and complex customer issues.
• Analyze team performance and customer satisfaction metrics to identify improvements.
• Streamline workflows and processes to boost efficiency and quality.

Requirements:

• Prior customer service experience in Logistics / 3PL Industry
• Proficient in handling customer interactions via phone, video, email, and chat.
• Proficient in Microsoft Office
• Candidates needs to have mandarin language proficiency to communicate with Mandarin speaking customers
• Willing to work overtime when required

Email to:

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Deputy Consulting Director (APAC)

Reg no.: R |  EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Summary:

We are seeking a proactive and experienced professional to oversee customer service and operations in our international freight forwarding business. The ideal candidate will manage end-to-end shipping coordination, ensure timely and accurate communication with clients and partners, and drive operational excellence across air, sea, and cross-border logistics.

Key Responsibilities:

Shipping Coordination & Execution

• Coordinate international shipments via Air, Sea, and Cross-border Trucking with overseas agents.
• Organize export bookings with carriers and ensure timely documentation.
• Liaise with local transporters for pickup and delivery arrangements.
• Create and manage shipments using the freight operating system , including costing and execution.

Customer & Partner Communication

• Respond to overseas shipping inquiries with professionalism and accuracy.
• Communicate with local and overseas clients to confirm shipping arrangements.
• Distribute pre-alerts and shipping updates to relevant stakeholders.
• Issue Notice of Arrival (NOA) and Delivery Orders (DO) to shipping agents.

Procurement & Cost Management

• Source competitive freight rates from carriers, airlines, and master loaders.
• Conduct freight cost analysis and develop cost-saving strategies.

Experience & Education

• Minimum 3 years of experience in Shipping & International Freight Forwarding.

• Diploma or higher in Logistics, Supply Chain, or related field.

Skills & Competencies

• Strong command of English and Mandarin (spoken and written).

• Proficient in Microsoft Word, Excel

• Customer-centric mindset with excellent interpersonal and problem-solving skills.

• Ability to work independently and manage multiple priorities.

Equal Opportunity Statement:

We are committed to fair and merit-based employment practices. All applications will be considered based on skills, experience, and ability to perform the job.

Key Responsibilities

• Handle client inquiries about policies
• Coordinate with insurers and clients regarding policy and renewal matters
• Provide administrative support to the team

Requirements

• Minimum Diploma qualification in any discipline
• Candidates with at least 2 years of relevant experience will have an added advantage
• Candidates with the required Insurance Certification for handling general insurance and employee benefits will have an added advantage
• Good interpersonal and communication skills
• Possess initiative and strong problem-solving skills
• A team player and hardworking, and possess a warm personality
• Proficient in Microsoft Office and IT savvy
• Only applicable for Singaporeans and Singapore Permanent Residents

Only shortlisted candidates will be contacted. Successful candidates with relevant experience and qualifications will be considered for career development and advancement opportunities.