545 Customer Service Supervisor jobs in Singapore

Job Description

· To manage the CS team, and performing the roles of the CS during peak hours & absence of any CS.

· Responsible for providing day-to-day customers services queries and request via phone and email.

· Able to communicate complex questions in a relatable and understandable manner.

· Ensure that customer service transactions and inquiries are handled promptly and accurately.

· Ability to work independently manages cases, including maintaining accurate and proper records.

· Responsible for the management of change, quality assurance and change management for assigned projects.

· Implement procedures and processes in accordance with laid down guidelines.

· Generate CS calls & emails statistics reports.

Requirement

· Min Diploma/ A level/O level

· Min 2 years of experience as a customer service personnel

· Strong communication skills, leadership abilities, empathy towards customers and team members, problem-solving skills, the ability to motivate and train employees, and a commitment to continuous service improvement.

· Proficient in computer skills

Reporting to Operations Senior Manager

Salary Range: $3,300 to $3,800

Work Location: Jalan Bukit Merah

Requirements
Diploma or Higher Nitec in any discipline or relevant experience are welcome.
Good communication skills; able to handle customer enquiries professionally.
Able to adapt and a good team player.
Willing to perform shift work – 7am to 7 pm or 7pm to 7am.
Scope of Work
Manage and assign transport bookings based on passenger requests and operational needs.
Ensure vehicle dispatches are carried out efficiently and fairly to support smooth transport operations.
Provide remote customer service assistance via video concierge systems, including handling enquiries and guiding passengers on transport options.
Oversee the flow and supply of vehicles along terminal roadways to avoid congestion and maintain safety.
Monitor designated holding areas and enforce discipline and order among drivers.
Handle the registration process for drivers, including form issuance, data verification, and maintaining an accurate registry for audit purposes.
Job Type: Full-time
Pay: $2,300.00 - $2,800.00 per month
Schedule:
Shift system
Work Location: In person
#J-18808-Ljbffr

As part of the Aftersales team, the Customer Service Supervisor is responsible for ensuring smooth customer service operations, handling customer feedback and complaints, and implementing service improvement initiatives aligned with company objectives.

Key Responsibilities:

• Oversee customer service activities, providing coaching, feedback, and support to the team.
• Track and improve customer satisfaction metrics, including survey results, response times, and participation rates.
• Conduct Customer Experience Surveys (CEM) and analyze results for service improvements.
• Resolve customer complaints efficiently, ensuring long-term solutions and compliance with policies.
• Assist the Service Manager in developing and implementing service improvement programs.
• Act as the primary contact for customers with cross-departmental concerns.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

As part of the Aftersales team, the Customer Service Supervisor is responsible for ensuring smooth customer service operations, handling customer feedback and complaints, and implementing service improvement initiatives aligned with company objectives.

Key Responsibilities:

• Oversee customer service activities, providing coaching, feedback, and support to the team.
• Track and improve customer satisfaction metrics, including survey results, response times, and participation rates.
• Conduct Customer Experience Surveys (CEM) and analyze results for service improvements.
• Resolve customer complaints efficiently, ensuring long-term solutions and compliance with policies.
• Assist the Service Manager in developing and implementing service improvement programs.
• Act as the primary contact for customers with cross-departmental concerns.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

• Good working environment

• Good career exposure and advancement

• Competitive remuneration package

Responsibilities:

• Lead the aftersales customer service team, ensuring smooth daily operations and high service standards.

• Monitor customer satisfaction and follow up on feedback to drive improvements.

• Handle and resolve customer complaints efficiently, coordinating across departments when needed.

• Analyze service metrics and recommend actions to enhance performance.

• Support events, surveys, and initiatives to strengthen customer relationships.

• Act as a key point of contact for customers and internal teams, ensuring seamless communication.

Requirements:

• 2 years of relevant experience in Automotive industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Chua Hui Min Melissa | EA Reg No:R2197289

Recruit Now Singapore Pte Ltd | EA License No:21C0845

• Good working environment

• Good career exposure and advancement

• Competitive remuneration package

Responsibilities:

• Lead the aftersales customer service team, ensuring smooth daily operations and high service standards.

• Monitor customer satisfaction and follow up on feedback to drive improvements.

• Handle and resolve customer complaints efficiently, coordinating across departments when needed.

• Analyze service metrics and recommend actions to enhance performance.

• Support events, surveys, and initiatives to strengthen customer relationships.

• Act as a key point of contact for customers and internal teams, ensuring seamless communication.

Requirements:

• 2 years of relevant experience in Automotive industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Chua Hui Min Melissa | EA Reg No:R2197289

Recruit Now Singapore Pte Ltd | EA License No:21C0845

Select how often (in days) to receive an alert:

The Client Relations Associate is primarily responsible for providing customer service relative to account opening, time deposits, client inquiries, after sales service, accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and miscellaneous transactions.

The Responsibilities we will trust you with:

• Performs start and end of day banking activities.
• Processes Fund transfers/CBL and over-the-counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, inward/outward remittances and other miscellaneous transactions and makes decisions up to $ 30K SGD.
• Monitors maturities of Time Deposits and coordinates with clients for instructions.
• Briefs, orients prospective clients on bank products and services, cross-sells bank products and provides service by actively volunteering assistance.
• Acts as Junior Marketing Officer, organize and support marketing events, speaks with clients and as an alternate for Loans Operations and Treasury Operations and as Liaison Officer for Singapore clients and branches in the Philippines.
• Ensures confidentiality of own password in all assigned systems and compliance to Bank’s policies and procedures, KYC and AMLA requirements, Data Privacy and Service Quality Standards of the bank.
• Handles small projects and performs other duties assigned from time to time.

The Qualifications you should have:

• Bachelor’s degree relevant to the job, preferably in Business Management
• Three (3) years customer service experience from a bank having sufficient experience to respond and assist customers with inquiries and process transactions correctly and efficiently in accordance with policies and procedures including KYC requirements.
• Effective oral and written communications skills
• Good problem solving and numerical skills

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 22715

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. All Rights Reserved.

Job Mandate

The Client Relations Associate is primarily responsible for providing customer service related to account opening, time deposits, client inquiries, after-sales service, and the accurate, efficient, and timely processing of over-the-counter transactions such as deposits, withdrawals, payments, foreign currencies, remittances, and miscellaneous transactions.

Duties & Responsibilities

1. Performs start and end of day banking activities.
2. Processes over-the-counter transactions related to cash and check deposits, withdrawals, encashments, foreign currencies, remittances, and other miscellaneous transactions, with decision-making authority up to $30K SGD.
3. Monitors maturities of Time Deposits and coordinates with clients for instructions.
4. Briefs and orients prospective clients on bank products and services, cross-sells bank products, and provides active assistance to clients.
5. Acts as Junior Marketing Officer, organizing and supporting marketing events, engaging with clients, and serving as an alternate for Loans Operations and Treasury Operations, as well as a Liaison Officer for Singapore clients and branches in the Philippines.
6. Ensures confidentiality of passwords in all assigned systems and compliance with the bank’s policies, procedures, KYC and AMLA requirements, Data Privacy, and Service Quality Standards.
7. Handles small projects and performs other duties as assigned.