3,466 Customer Service Specialist jobs in Singapore

About the role

We are looking for a Customer Service Specialist at RESSTE HOLDING PTE. LTD., you'll play a vital role in delivering exceptional customer experiences. Based in our Tai Seng North-East Region office, you'll be responsible for resolving customer inquiries and providing solutions to ensure complete customer satisfaction.

Responsibilities:

• Cold calling to potential clients with the list given
• Answering incoming calls and responding to customer emails, chat messages, and other queries in a timely and professional manner
• Listening actively to customer concerns, understanding their needs, and providing tailored solutions
• Troubleshooting issues and escalating more complex problems to the appropriate team or manager
• Maintaining accurate records of customer interactions, feedback, and service recovery actions
• Contributing to the continuous improvement of our customer service processes and procedures
• Relationship building with existing and new customers

Requirements:

• Candidate must possess at least "O" Level or equivalent
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
• Strong problem-solving and critical thinking skills to effectively address customer concerns
• Strong organisational and time management skills
• Bi-lingual in both English and Mandarin
• Experience in Property/Real Estate would be an advantage

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Role Description

This is an on-site internship role for a Customer Service Specialist. The Customer Service Specialist will handle customer inquiries, provide exceptional customer support, ensure customer satisfaction, and manage customer experiences. Day-to-day tasks will include answering phone calls, addressing customer concerns, and maintaining high standards of phone etiquette and customer service.

Qualifications

• Proficiency in Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and managing Customer Experience
• Strong Phone Etiquette and communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to work well in a team and independently
• Prior experience in a customer service role is a plus
• Currently pursuing or recently completed a relevant degree

Role Description

This is a full-time remote role for a Customer Service Specialist . The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, handling phone inquiries with proper etiquette, and enhancing the overall customer experience. The specialist will also be involved in understanding customer needs and resolving their issues effectively.

Qualifications

• Customer Support and Customer Service skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Proficiency in Phone Etiquette
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in customer service roles is advantageous
• Bachelor's degree in a relevant field is preferred

Responsibilities:

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.

• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.

• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.

• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.

• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.

• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.

• Promoting the company's Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.

Job Description

• To Receive and check order accuracy (item, price, specifications) from customers.

• To Check stock allocation and issue PO to factories/suppliers.

• To Coordinate delivery dates and shipping documents between customers, factories/suppliers, warehouse and freight forwarders to fulfil On Time In Full shipments

• To Coordinate shipping requirements between factories, suppliers, warehouse and customers.

• To Manage inventory level of customers

Requirements

• At least 2 years' experience in logistics (especially shipping) and order fulfilment

• Minimum Diploma.

• Experience with SAP is an advantage

Interested candidates please send in your resume to:

EA Personnel: Valerie Yong Kian Fung

CEI No.: R

Recruit Express Pte Ltd, EA License No.: 99C4599

Company Overview

Zuellig Pharma
is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

1. Business & Operations Performance

• Prepare the financial performance of the programs assigned.
• Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

• Work closely with other internal stakeholders to provide quality, pro-active communication to clients' queries.

3. Operations

• Prepare and monitor assigned clients' key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients' service level and performance.

4. Order Fulfilment

• Ensure all orders are processed timely.
• Liaise with freight forwarders to ensure shipment are picked up on time from the regional hub.

5. Billing

• Responsible for the timely and accurate billing to clients for service performed.

6. Projects

• Participate in any projects as assigned by Program Manager from time to time.

Requirements (Must-Have):

• Diploma/ Degree in Supply Chain and Logistics Management / Operations Management / Engineering related fields with preference in Industrial Engineering.
• Minimum 2 years of experience in an operational/3PL environment.
• High level of proficiency in MS Office 365 especially in Excel and Powerpoint.
• Excellent customer service skills.

Advantageous to Have:

• Experience in the following SAP modules would be preferred - Material Master (MM) / Sales and Distribution (SD) / Production and Planning (PP)

Personal Attributes:

• Analytical and able to troubleshoot complex problems.
• Excellent interpersonal and communication skills to both internal and external stakeholders.

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Benefits & Highlights:

• Work Style : Hybrid
• Location : 1 Jalang Kilang - Pacific Tech Centre
• Great Employee benefits
• Reporting Line - Customer Service Team Lead

Main Objective:

The main purpose of this position is to process orders and provide the first point of contact and communications with customers to ensure that customer needs and inquiries are addressed and problems are studied and resolved. The individual must also be able to standby after office hours and on weekends.

Essential duties and responsibilities:

The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Processes orders with quality and efficiency from receipt of orders or requests from customers and sales team to delivery of goods. Prepares picking and delivery documents
• Responsible for problem solving on order discrepancies, and ensures regulatory approval before selling
• Check open order and backlog reports daily to ensure timely processing of customer orders
• Manage customer expectations, resolve customer satisfaction issues and product return billing and credit issues
• Arrange/adjust/organize distribution of implants and loaner sets
• Provides quotes for products as requested
• Answer queries from sales and customers on stock and shipment of orders
• Interpret information on sales promotions, discounts by entering updates in SAP system
• Manage and track the loaner set movement
• Responsible to check the loaner setting before delivery
• Collaborate closely with warehouse and delivery service for daily operations
• Ensure billings are done and mail to customers in a timely manner
• Extracting of GN items usage for the purpose of reporting to the authorities

Education and Experience

• Diploma / related disciplines or related experience
• Experience of medical device logistics preferred
• Strong knowledge of customer service, order processing and inventory management
• Familiar with QA standards – GDPMDS or ISO 13485
• Proficient PC skills (Microsoft Outlook, Excel, Words & Power point)
• Proficient in SAP preferred

About you:

• Good organization skills and ability to work under pressure
• Highly customer orientated
• Ability to multi-task and handle a high volume of transactions in a fast-paced environment
• Excellent team player; ability to work with all levels of company staff
• Good English communication skills – both verbal and written
• Excellent analytical abilities

Interest applicants are to send in their CV by clicking on the link

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Title: Customer Service Specialist

Location:

Singapore, 03, SG,

Job Description

• To Receive and check order accuracy (item, price, specifications) from customers.

• To Check stock allocation and issue PO to factories/suppliers.

• To Coordinate delivery dates and shipping documents between customers, factories/suppliers, warehouse and freight forwarders to fulfil On Time In Full shipments

• To Coordinate shipping requirements between factories, suppliers, warehouse and customers.

• To Manage inventory level of customers

Requirements

• At least 2 years' experience in logistics (especially shipping) and order fulfilment

• Minimum Diploma.

• Experience with SAP is an advantage

Interested candidates please send a copy of your resume in MS Word to

EA Personnel:  Valerie Yong Kian Fung (R

Company Reg. No W

EA Licence No. 99C4599

About the Role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key Responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.

• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.

• Assist the customer service management to provide daily customer service operational guidance to team members.

JOB CONTENT

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

• Work and assist the Sales team in managing their customer pre & post shipment.

• Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program.

• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

• Manage customer's portal update and customized report if required.

• Responsible for analyzing weekly customer production requirement.

• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.

• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Diploma qualification or equivalent is required for this position.

• At least 2 years of relevant working experience in a relevant field or equivalent.

• Proficiency in Microsoft Office Applications – (Excel)

• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.