3,411 Customer Service Specialist jobs in Singapore

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• Administer customer orders on a timely basis, including handling of orders administration (Contract Review), quotation, raising purchase orders, and receipt through dispatch and invoicing. Ensures customer order status, purchase orders, quotations and invoices are accurately generated and recorded using SAP
• Administrate (PR, PO and quotation) subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met.
• Close collaboration and communicate with other support functions on order management.
• Provide administrative support for reports and presentation material to internal and external customers
• Participate and support customer performance review
• Be the main point of contact for all repair orders, facilitating requests between internal and external customers
• Fulfills contractual commitments; including the authorization and processing of exchange units
• Provides prompt response to customers on price, capability and delivery enquiries
• Identifies resolution of technical / commercial enquiries / problems e.g. over or under deliveries, invoice queries, part number verification.
• Execute and support business improvements / process.
• Participate and support Daily Function Tier 2 meetings
• Execute Long Term Agreement (LTA) between Customer & Organization
• Manage & ensure set margin is achieved for Value Stream assigned
  
  

• Build and maintain corporate image
• Administer customer orders on a timely basis, including handling of orders administration (Contract Review), quotation, raising purchase orders, and receipt through dispatch and invoicing. Ensures customer order status, purchase orders, quotations and invoices are accurately generated and recorded using SAP
• Administrate (PR, PO and quotation) subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met.
• Close collaboration and communicate with other support functions on order management.
• Provide administrative support for reports and presentation material to internal and external customers
• Participate and support customer performance review
• Be the main point of contact for all repair orders, facilitating requests between internal and external customers
• Fulfills contractual commitments; including the authorization and processing of exchange units
• Provides prompt response to customers on price, capability and delivery enquiries
• Support Aircraft On Ground (AOG) requirements
• Identifies resolution of technical / commercial enquiries / problems e.g. over or under deliveries, invoice queries, part number verification.
• Execute and support business improvements / process.
• Participate and support Daily Function Tier 2 meetings
• Execute Long Term Agreement (LTA) between Customer & Organization
• Manage & ensure set margin is achieved for Value Stream assigned
  
  

• Preferably Degree in Business/ Marketing / Aerospace Engineering courses
• Minimum 3 years of related experience in similar role, preferably in aviation industry
• Sales forecast and business planning skills
• Good influencing and negotiation skills
• Excellent interpersonal, communication and presentation skills
• Passion in delivering excellent customer service
• Sound project management skills
• Strong understanding of customers and market dynamic
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Aviation and Aerospace Component Manufacturing

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Johor Baharu, Johore, Malaysia 1 month ago

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It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

We are looking for a Contract Logistics Customer Service Specialist to support daily warehouse operations in Singapore. You will manage customer orders, coordinate loading/unloading activities, and liaise with internal teams to ensure smooth operations.

How you create impact

In this role, you will be the bridge between our customers and our warehouse operations team, ensuring a smooth and efficient order fulfilment process. You will:

• Receive, process, and monitor customer orders to ensure timely and accurate fulfilment.

• Coordinate with warehouse teams for loading, unloading, and storage activities.

• Track order status and proactively update customers on delivery timelines and any exceptions.

• Liaise with operations staff to ensure smooth inbound and outbound flows.

• Act as the primary contact for customer queries, feedback, and issue resolution.

• Support inventory checks, stock reconciliation, and prepare performance reports.

What we would like you to bring

• Minimum GCE ‘O’ Level / NITEC or equivalent qualification.

• At least 1 year of working experience in a warehouse or logistics environment.

• Good communication skills and a customer-oriented mindset.

• Ability to work in a fast-paced environment and coordinate across teams.

• Proficiency in Microsoft Office; familiarity with Warehouse Management Systems (WMS) is an advantage.

• Singapore Citizens or Permanent Resident only.

What's in it for you

• Hands-on exposure to both customer service and warehouse operations.

• A supportive team culture that encourages learning and growth.

• On-the-job training to enhance your logistics and customer service skills.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Location :SYD Duty Free
Posted on :20 August 2025

ABOUT LOTTE DUTY FREE
Lotte Duty Free is one of the world’s leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 17 locations in 6 countries and 11 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

We are looking for a Customer Service Specialist to ensure Lotte Sydney is represented at the highest standard, with a strong focus on delivering exceptional personalised customer service. This dynamic, customer-focused role serves as a vital link between the retail operation and its diverse clientele, ensuring each customer’s experience is seamless, enjoyable, and memorable.

You will work in a customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE:

Key KPIs – Budgeted Sales, GP Targets

• Deliver exceptional tailored customer service while actively engaging with clients and the sales team to maximise sales.
• Maintain high store standards, awareness of promotions, competitor activity, and provide actionable feedback to management.

Retail Operations

• Manage customer service, follow-ups, and operational tasks including concierge support, ensuring timely resolution and compliance with company policies.
• Uphold strict security, stock protection, and personal/team presentation standards while participating in meetings and trainings.

Training & Development

• Attend all compulsory and recommended brand trainings to maintain knowledge and skills.

Leadership & Culture

• Lead by example on the shop floor, promote a positive team culture, and escalate behavioural, disciplinary, or security issues.

ABOUT YOU

• Ability to speak fluent Mandarin (essential)
• Strong interpersonal skills, including verbal and written communication
• Knowledge/experience of international brands and diverse categories of products
• Must have tour group/Concierge experience

WHY JOIN LOTTE DUTY FREE

• Access to sales incentive program
• Uniform provided
• Employee assistance program and health initiatives
• Lotte new employee induction & safety leagues program
• Long-term career & professional development opportunities
• Recognition of service awards ($ gift cards)
• Safe, diverse & inclusive work environment with a supportive culture

DETAILS OF THE ROLE

• Location: Sydney Downtown Store - Market St.
• Part-Time position - 60 hours per fortnight
• 2-week rotating roster and availability to work a flexible schedule, including weekends and public holidays

To apply for this role, you must be at least 18 years old with full-time working rights in Australia.

Unfortunately, we are not able to accept Student Visa or Working Holiday Visa applications.

To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to complete Customs and Police Clearance processes.

Only shortlisted candidates will be contacted.

If this excites you, we want to meet you!

Location :SYD Duty Free
Posted on :20 August 2025

ABOUT LOTTE DUTY FREE
Lotte Duty Free is one of the world’s leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 17 locations in 6 countries and 11 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

We are looking for a Customer Service Specialist to ensure Lotte Sydney is represented at the highest standard, with a strong focus on delivering exceptional personalised customer service. This dynamic, customer-focused role serves as a vital link between the retail operation and its diverse clientele, ensuring each customer’s experience is seamless, enjoyable, and memorable.

You will work in a customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE:

Key KPIs – Budgeted Sales, GP Targets

• Deliver exceptional tailored customer service while actively engaging with clients and the sales team to maximise sales.
• Maintain high store standards, awareness of promotions, competitor activity, and provide actionable feedback to management.

Retail Operations

• Manage customer service, follow-ups, and operational tasks including concierge support, ensuring timely resolution and compliance with company policies.
• Uphold strict security, stock protection, and personal/team presentation standards while participating in meetings and trainings.

Training & Development

• Attend all compulsory and recommended brand trainings to maintain knowledge and skills.

Leadership & Culture

• Lead by example on the shop floor, promote a positive team culture, and escalate behavioural, disciplinary, or security issues.

ABOUT YOU

• Ability to speak fluent Mandarin (essential)
• Strong interpersonal skills, including verbal and written communication
• Knowledge/experience of international brands and diverse categories of products
• Must have tour group/Concierge experience

WHY JOIN LOTTE DUTY FREE

• Access to sales incentive program
• Uniform provided
• Employee assistance program and health initiatives
• Lotte new employee induction & safety leagues program
• Long-term career & professional development opportunities
• Recognition of service awards ($ gift cards)
• Safe, diverse & inclusive work environment with a supportive culture

DETAILS OF THE ROLE

• Location: Sydney Downtown Store - Market St.
• Part-Time position - 60 hours per fortnight
• 2-week rotating roster and availability to work a flexible schedule, including weekends and public holidays

To apply for this role, you must be at least 18 years old with full-time working rights in Australia.

Unfortunately, we are not able to accept Student Visa or Working Holiday Visa applications.

To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to complete Customs and Police Clearance processes.

Only shortlisted candidates will be contacted.

If this excites you, we want to meet you!

Key responsibilities:

• Act as the primary point of contact for customer inquiries, requests, and issues related to logistics.

• Manage and reconcile customer purchase orders with deliveries, ensuring accuracy and timeliness.

• Facilitate logistics-related communications and requests between UMC and customers.

• Provide logistics support during customer visits and meetings with UMC.

• Handle logistics processes from customer complaints to the issuance of credit memos.

Requirements:

• Bachelor's degree in Engineering, Business Administration, or a related field.

• Minimum of 3 years of relevant working experience in semiconductor field.

• Possess good communication skills.

• Proficiency in computer skills, including Microsoft Office software.

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Direct message the job poster from Future Electronics

About the Role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key Responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
• Assist the customer service management to provide daily customer service operational guidance to team members.

JOB CONTENT

• Weekly management of the customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their customer pre & post shipment.
• Support and drive the requirements generate by customer account report related to fulfillment of bonded parts in their BIM program.
• Escalate all their issues or challenges in fulfilling their assigned task to their customer service management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Responsible for analyzing weekly customer production requirement.
• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Diploma qualification or equivalent is required for this position.
• At least 2 years of relevant working experience in a relevant field or equivalent is preferred.
• Proficiency in Microsoft Office Applications – (Excel)
• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service, Supply Chain, and Distribution
• Industries Appliances, Electrical, and Electronics Manufacturing, Wholesale Appliances, Electrical, and Electronics, and Semiconductor Manufacturing

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Are you a bright and enthusiastic individual with a passion for providing exceptional customer service? Baesic Fit is looking for a customer service/customer support specialist to join our dynamic team! As an employee with us, you will have the opportunity to develop your skills in Excel, effective communication, and English proficiency (spoken and written).

1. Assist customers with inquiries, concerns, and feedback through various channels (phone, email, chat).
2. Maintain accurate records of customer interactions and transactions in Excel spreadsheets.
3. Collaborate with team members to resolve customer issues and ensure satisfaction.
4. Provide product information, recommendations, and solutions to meet customer needs.
5. Conduct initial inquiry calls & follow-up calls and emails to address customer concerns promptly.
6. Assist in organizing and executing customer events and promotions.
7. Solve nutritional queries and guide clients on suitable meal plans based on their dietary needs.
8. Contribute to the overall success of the customer service team by participating in team meetings and training sessions.
9. Identify and engage potential clients through outreach and networking.
10. Build and maintain strong relationships with gyms, fitness influencers, and potential brand partners.
11. Develop and implement strategies to expand Baesic Fit's presence across Mumbai.
12. Track and analyze market trends to identify new business opportunities.
13. Collaborate with the marketing team to create targeted campaigns for customer acquisition.

If you have a positive attitude, excellent communication skills, and a desire to learn and grow in a fast-paced environment, we want to hear from you! Join us at Baesic Fit and take your customer service skills to the next level. Apply now!

About the Company: Baesic Fit aims to help people eat healthier by providing personalized meal plans and delivering delicious, healthy meals to their homes on a subscription basis. We cater to busy individuals seeking convenient, nutritious food options.

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Skills required include English proficiency, Hindi proficiency, analytical thinking, and problem-solving skills.

Experience with software support, tech companies, technical customer inquiries, customer support tools, and data-driven service improvement is also relevant.

Status: ACTIVELY HIRING

You will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another level!

You will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC). More descriptions of your responsibilities are as follows:

• Assists customers across multiple channels;
• Attracts potential customers by answering product & service questions; suggests information about products & services;
• Follows up on pending /overdue payments;
• Handles inquiries and provides timely responses;
• Handles requests and activates subscriptions;
• Handles communication distribution requirements;
• Maintains customer records by updating CRM;
• Supports Business Continuity Plan requirements;
• Updates job knowledge by attending a training & educational opportunities;
• Accomplishes customer service and organization mission by completing related results as needed;
• Identifies and escalates improvement opportunities;
• Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
• Champion for process/projects support;
• Supports customer recoveries by explaining procedures; forwards required solutions/adjustments;
• Supports any other tasks as required by the Manager, Customer Service.

• You have a university degree in business administration or a related field;
• 1-3 years of relevant experience in front office departments;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of
• Customer Service ethics according to IATA's corporate philosophy;
• Strong CRM knowledge and proficiency with MS Office and other IT-related matters;
• Be result-driven and demonstrate personal integrity;
• Proactive approach to problem-solving;
• Ability to set priorities and work with speed with a strong customer focus and a high level of drive and energy;
• Strong ability to take the initiative;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Ability to demonstrate leadership skills and support management and the team with a proactive approach;
• Ability to fluently speak English and Thai. The Customer Service Specialist will have to effectively communicate and support customers in Thailand. Knowledge of Thai is essential.
• Embrace IATA’s corporate values.
• Legally authorized to work in Singapore without the need for visa sponsorship; this position is open to Singapore Citizens and Permanent Residents only.

• Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.
• Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.
• Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.
• 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.
• Proven Product-Market Fit: Over 400,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.
• New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.
• Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.
  
  

• Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
• Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
• Participate in regular QA reviews and contribute to service improvements
• Support and guide the Philippines-based Tier 1 agents in daily case handling
• Assist in knowledge base management and SOP documentation
  
  

• 1-5 years in customer service, preferably with cross-border or platform experience
• Strong command of Zendesk or equivalent CRM tools
• Excellent English communication skills and cross-functional collaboration abilities
• Management or mentoring experience is a plus
• Bonus: Fluency in Chinese (spoken and written)