3047 Customer Service Roles jobs in Punggol

The Client Relations role focusing on Client Lifecycle Management at Biohackk is integral to increasing the lifetime value (LTV) of existing clients.

This role is dedicated to guiding clients through optimal programme pathways, ensuring they receive personalized recommendations to achieve better health outcomes. A major responsibility is encouraging annual commitments to Biohackk's "Advanced Blood Chemistry" analysis, which aids clients in monitoring and achieving their peak health state, thereby fostering recurring revenue and client retention.

This role involves deep collaboration with the Marketing team to effectively communicate the benefits of programme upgrades and annual health diagnostics, ensuring clients are engaged and informed about the best options to achieve their health goals.

• Client Engagement and Programme Optimization: Personalized Programme Recommendations : Conduct detailed consultations with clients to assess their current health status and satisfaction with existing programme, recommending upgrades that align better with their health goals.

Client Education and Support : Utilize marketing materials and strategies to educate clients about the benefits of consistent health monitoring and the advantages of higher-tier programme options.
- Annual Health Diagnostics Promotion: Annual Check-Up Encouragement : Actively promote the "Advanced Blood Chemistry" analysis, explaining its importance in monitoring and optimizing health outcomes.

Follow-Up and Retention Initiatives : Work closely with the Marketing team to develop campaigns and materials that highlight the benefits of annual diagnostics, encouraging repeat bookings and ongoing engagement.
- Revenue Growth and Retention: Programme Upselling : Use marketing insights to strategically encourage clients to consider more comprehensive health programme, demonstrating the long-term health benefits and personalized approach of these options.

Client Retention Strategies : Develop marketing-driven retention strategies to ensure clients are continuously engaged and see the value in returning each year for diagnostics and programme renewals.

• Own UHNW/HNW client acquisition and retention; build and manage key accounts.
• Work closely with other global heads for strategy and optimization of total company resources.
• Oversee end-to-end design of complex, multi-country luxury itineraries
• Enhance partner relations (hotels, DMCs, airlines), service standards, and develop a regional client service team

Requirements

• Atleast 10 years of Luxury Travel management experience
• Proven new-business acquisition and relationship development
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to:

EA License No.: 13C6305

Registration No.: R (EE MA MICHELLE DERRICKA BAGUN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

NA

• Date Posted

September 16, 2025
- Location

Islandwide
- Offered Salary:

$3100 - $3200 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

4

Job Title: Help Desk Specialist

About the Role:

• We are seeking a highly skilled and experienced IT professional to join our team as a Help Desk Specialist. This is a fantastic opportunity for someone who is passionate about providing exceptional customer service and technical support.

Key Responsibilities:

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1. Providing first-level technical support to end-users via phone, email, and in-person
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2. Troubleshooting hardware and software issues, including Windows operating systems, computer hardware, and network connectivity
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3. Installing, configuring, and maintaining software applications and hardware devices
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4. Escalating complex technical issues to senior engineers or vendors when necessary
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5. Documenting and tracking issues using our ticketing system
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6. Collaborating with other teams to resolve issues and improve overall customer experience
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Requirements:

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• Bachelor's degree in Computer Science or related field, or equivalent experience
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• Minimum 2 years of experience in IT help desk or technical support role
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• Excellent communication and interpersonal skills
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• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously
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• Familiarity with Windows operating systems, computer hardware, and network connectivity
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• Basic knowledge of scripting languages such as PowerShell or Python
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• English proficiency (verbal and written)
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What We Offer:

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• A competitive salary and benefits package
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• Opportunities for career growth and professional development
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• A dynamic and supportive work environment
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• Recognition and rewards for outstanding performance
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Contact Information:

Please submit your application, including your resume and cover letter, to us via email.

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

Job description:

Are you a great communicator who loves connecting with people and building relationships? Do you thrive in a dynamic environment where you can help others and contribute to a team's success? If so, we want you to join our team as a Client Relations Specialist.

We're looking for a friendly and motivated individual to connect with potential clients and schedule appointments for our team. You'll be the first point of contact, ensuring a smooth and pleasant introduction to our company.

What You'll Do:

• Cultivate and nurture relationships with clients to ensure a positive experience.
• Document all interactions and client information accurately in our CRM system.
• Work with our marketing and client support teams to improve our outreach and client engagement strategies.

What We're Looking For:

• Excellent verbal communication and active listening skills.
• A confident, positive, and friendly demeanor.
• The ability to build rapport quickly and effectively with a wide range of people.
• Strong organizational skills and attention to detail.
• Prior experience in a client-facing, customer service, or relationship management role is a plus, but not required. We're happy to train the right person

Why Join Us?

We offer a competitive wage plus incentives that reward your hard work. You'll receive ongoing training and professional development to help you succeed and grow with us. We have a supportive team culture where your contributions are valued.

If you are a goal-oriented individual with a passion for communication and building relationships, we encourage you to apply today

• Learn the art of client relations through B2B sales.
• Build relationships face-to-face, onboard & support clients.
• No background needed – full coaching provided.
• Weekly payouts + unlimited commissions.
• Leadership development & career advancement.
• Fun, team-oriented culture with bonding & travel.

Our client is a leading energy company in Singapore. They are looking for a Client Relations Officer to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities:

• Manage a portfolio of customer accounts with ongoing support and engagement
• Prepare quotations, proposals, and customer-facing documents
• Assist in meeting team targets through excellent account service and follow-up
• Build strong, long-term relationships with clients to foster loyalty
• Coordinate with internal teams to ensure timely and accurate support
• Maintain documentation and records to ensure compliance with account processes

Requirements:

• Diploma in any discipline
• Service- or results-oriented with strong initiative
• Reliable, detail-oriented, and organised
• Excellent interpersonal and communication skills

We regret that only shortlisted candidate will be notified.

Email Address:

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R Hew Lee Dea)

Join our team as a Client Relations Associate, where you'll play a key role in building strong connections with customers and ensuring their needs are met with care and efficiency.

Responsibilities

• Engage with clients via phone, email and in person to address enquiries
• Assist in onboarding new customers and guiding them through products/services
• Maintain positive relationships to encourage repeat business
• Work closely with internal teams to ensure smooth service delivery
• Keep records updated and prepare simple reports on client interactions

Requirements

• Diploma/Degree in Business, Marketing or related field
• Good communication and interpersonal skills
• Friendly, approachable and customer-focused attitude
• Organised and able to manage multiple tasks at once
• No prior experience required—training will be provided

Benefits

• Competitive salary and incentives
• Supportive team environment
• Opportunities to develop communication, problem-solving and service skills
• Career growth potential

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3, $5,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person