2266 Customer Service Roles jobs in Punggol

Customer Service Representative

The primary function of this role is to provide exceptional customer service by addressing customer inquiries, providing information and resolving issues.

This involves troubleshooting technical issues, handling complaints and offering solutions in a friendly and courteous manner.

The ideal candidate will possess excellent communication skills, be able to multitask and work in a fast-paced environment.

A typical day in this role involves responding to customer inquiries, resolving issues and providing information to customers.

To succeed in this position, you must have strong communication skills, be able to work well under pressure and have a positive attitude.

We are looking for a team player who can work collaboratively with others to achieve common goals.

This is an excellent opportunity for individuals who enjoy working in a dynamic and supportive team environment.

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• Key Responsibilities:
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• Address customer inquiries, provide information and resolve issues.
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• Troubleshoot technical issues, handle complaints and offer solutions.
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• Provide friendly and courteous service to efficiently resolve issues.
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• Work collaboratively with colleagues to achieve common goals.
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Essential Qualifications:

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• Excellent communication skills.
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• Ability to work well under pressure.
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• Positive attitude.
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• Strong problem-solving skills.
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• Ability to work independently.
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• Collaborative mindset.
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Why Choose Us:

At our organization, we prioritize building a dynamic and supportive team environment that fosters growth and collaboration.

Our team members enjoy a range of benefits, including opportunities for professional development, flexible working arrangements and a positive work-life balance.

Additional Information:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

As a member of our team, you will have the chance to develop your skills, build your network and contribute to the success of our organization.

Key Responsibilities Include Responding to Customer Inquiries and Resolving Issues in a Timely and Professional Manner.

• Address Customer Concerns Efficiently and Effectively.
• Process Payments and Returns as Needed, Ensuring Seamless Customer Experiences.

• Coordinate with Internal Team Members to Address Customer Needs and Resolve Issues.
• Communicate Clearly and Concisely with Customers via Phone, Email, or Other Channels.

• Strong Microsoft Office Skills, Including Excel.
• Excellent Customer Experience and Interpersonal Skills.
• Ability to Work Independently and as Part of a Team.
• Good Communication and Problem-Solving Skills.

While we may have mentioned some responsibilities that are not entirely accurate, these key points give you an idea about the type of job. We ensure our generated descriptions never invent new data but use present information to create something unique and interesting for you.

Gloria James-Civetta & Co, a well-established law firm, is looking for a Client Relations Officer to manage front-desk operations, deliver excellent client service, and support administrative tasks.

Responsibilities include:

Answering and directing phone calls, diverting calls after hours.

Greeting clients.

Conducting conflict checks and maintaining enquiry records.

Scheduling appointments, managing the firm’s calendar.

Issuing receipts and saving enquiry notes.

General administrative support.

Requirements:

Experience in a law firm or professional setting preferred.

Proficient in Microsoft Office.

Strong communication, organisation, and maintains confidentiality.

Professional and courteous demeanor.

Interviews via Zoom or in person.

Please send your CV to . Only shortlisted candidates will be contacted.

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Position Summary

Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager.

Position Summary

Are you passionate about developing successful business growth, building strategies, and aligning people and processes to achieve so? Would you like to support elevating the VIC client business by maximizing commercial results with an entrepreneurial mindset? If so, we would like to present to you the opportunity to join our Singapore team as the Client Relations Manager.

The primary mission of the Client Relations Manager is to support and cultivate the VIC client evolution, including expansion and retention in Singapore, thereby ensuring qualitative and sustainable growth.

You will be responsible for curating client journeys with a unique and targeted approach that continually engages, thereby taking the ultra-luxury experience to new heights. As well as deep dive into client analysis, transforming data into client-centric action plans.

You will be rostered at the boutique with sales responsibility.

Key Responsibilities

CLIENT FOCUS

VIC Recruitment

• Develop own VIC portfolio by recruiting high potential clients into the brand
• Participating in Local and International Events and act as Maison Ambassador
• Develop High Watchmaking (>100 KEUR) segments by closing sales
• Provide strategic direction on VIC treatment and initiatives
  
  

• Provide and implement development initiatives and activities set forth by the Regional Retail and Marketing team to build client loyalty
• Manage and follow up with VIC clients watch care and repairs
• Take the lead in the implementation of in-boutique events and activations, working in collaboration with the Regional team.
• Work closely with the Retail and Marketing team to propose and coordinate unique VIC client experiences
• Prepare and analyze in-boutique events sales ROI and feedback as required
• Create and execute a plan to re-activate sleeping/inactive clients in the database
  
  

• Demonstrate ability to consistently achieve or exceed sales targets and KPI’s
• Develop business acumen that assesses and strategizes effectively based on data and local market intelligence
• Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategy
  
  

• Act as an expert and provide coaching and support to the team with their client portfolio
• Propose VIC client entertainment and engagement activities to the team
• Support boutique team on VIC client sales presentation, product analysis, clienteling activities
• Collaborate and support boutique team in the selling ceremony to increase sales
• Provide regular reports and qualitative feedback on client behavior, market context, and competition
• Fulfil sales associate responsibilities in the boutique, adhering to roster and including all operational and client relation matters
  
  

• You have a minimum of 10 years of professional experience, preferably in the luxury retail industry with previous commercial exposure and a business development background
• You have acquired an established network of loyal and qualitative clients to leverage
• You are a strategic thinker who anticipates challenges and develops varied-term solutions
• You have a strong customer focus and good client management knowledge
• You demonstrate an entrepreneurial spirit and take timely decisions with the ability to assess the risks involved
• You are creative and can handle and deal comfortably in a multinational environment
• You are a strong communicator with the ability to influence at all levels
• You are proficient in MS Office
• You speak English and Mandarin fluently
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Business Development, and Administrative
• Industries Retail Luxury Goods and Jewelry

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We are a customer-focused organisation that prioritises retention and growth. Due to the complexity of our industry, you will need excellent interpersonal skills to attract and retain valuable clients.

You will be expected to work independently, primarily working from home, and manage your personal time effectively.

Your job scope includes:

• Maintaining accurate records of existing and incoming clients
• Updating existing clients and attracting potential new prospects through outbound calls
• Maintaining a professional image and stance when required

A pleasant personality and ability to learn quickly are essential for success in this role.

We are seeking a highly motivated and customer-focused professional to join our team as a Client Engagement Support Specialist. In this role, you will be responsible for assisting in building and maintaining strong client relationships by addressing inquiries, coordinating communication, and ensuring client satisfaction throughout their engagement.

Responsibilities:

• Serve as the primary point of contact for client inquiries and requests.
• Coordinate communication between clients and internal teams to ensure timely and accurate responses.
• Maintain a positive and professional relationship with clients to enhance their overall experience.
• Proactively identify and address client needs and concerns to ensure high levels of satisfaction.
• Collaborate with cross-functional teams to develop and implement strategies for improving client engagement.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in customer service, account management, or a related role.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality service.

If you are passionate about building relationships, driving client satisfaction, and making a positive impact, we invite you to apply.

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records.

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents' records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents' hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client's feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

• Possess "O" Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang area.

Job Description :

• Develop and execute a strategic sales plan to identify and target potential commercial customers within assigned territories
• Generate leads through various channels , including cold calling, networking, referrals, and attending industry events
• Build and maintain strong relationships with key decision-makers and stakeholders within prospective customer organisations
• Conduct thorough needs assessments to understand customers' energy requirements and tailor solutions to meet their specific needs
• Present and demonstrate the value proposition of our electricity solutions, highlighting cost savings, efficiency improvements, and sustainability benefits
• Negotiate and close sales contracts , ensuring favourable terms and conditions for both the customer and the company
• Collaborate with internal teams , including Operations, Billing, Product & Business Analysis, and among others, to ensure seamless delivery of solutions and exceptional customer experience
• Stay informed about industry trends, market conditions, and competitive landscape to effectively position our offerings
• Achieve and exceed sales targets , consistently delivering on revenue and growth objectives
• Provide regular sales updates to management and market intelligence, highlighting key challenges, and opportunities

Minimum Requirements :

• Minimum Diploma in Business, Marketing, or a related field
• Proven experience in B2B sales , preferably within the energy or utilities sector
• Commercially savvy
• Strong understanding of electricity solutions and the commercial energy market
• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain relationships with diverse stakeholders
• Energetic
• Self-motivated
• Goal-oriented
• Able to work independently
• Accepts responsibility
• Plan and think strategically
• Creative and innovative
• Proficiency in using CRM software and other sales tools
• Willingness to travel as needed to meet with customers and attend industry events
• Working Hours: 8.30am – 6.00pm (Monday – Friday)

Working Location : Central

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

About Our Ideal Candidate

We are seeking a highly skilled professional to administer and drive the development and implementation of technical parameters, policies, and frameworks.

The ideal candidate will have excellent communication skills, proficiency in Microsoft Office Applications, and the ability to work under pressure. Prior experience with Healthcare Insurance providers (Employee Benefits) is an added advantage.

Responsibilities include:

• Administering and driving the development and implementation of technical parameters, policies, and frameworks.
• Maintaining high-quality interactions with all touch points and escalating resolutions in a client-centric manner.
• Providing regular analysis or ad-hoc reports to clients on the performance of each portfolio.
• Account management for assigned accounts and providing support to the team where required.
• Any other tasks as assigned.

Requirements:

• At least 1-2 years of working experience in a relevant industry and role.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

This opportunity is designed to bring together motivated individuals who share a passion for customer service and teamwork.

Our organization offers a collaborative environment that values open communication, mutual respect, and employee growth.

We look forward to hearing from you!