4,518 Customer Service Roles jobs in Singapore

Job Title: Help Desk Support Specialist

We are seeking a highly skilled Help Desk Support Specialist to join our team. The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide timely and effective support to end-users via phone, email, or in-person
• Troubleshoot and resolve technical issues with hardware, software, and network-related problems
• Collaborate with internal teams to ensure seamless service delivery

Requirements:

• Experience working in a help desk or IT support role
• Strong knowledge of Windows operating systems and Microsoft Office applications
• Excellent problem-solving and analytical skills

Benefits:

• Ongoing training and development opportunities
• A dynamic and supportive team environment

If you have a passion for delivering exceptional customer service and possess the technical skills to match, we encourage you to apply for this exciting opportunity!

This position involves working in a customer-facing role, providing support to customers and ensuring timely and accurate delivery of products.

• Enter and verify customer purchase orders using sales order entry systems.
• Track and monitor order fulfilment, shipping status, and backlog to meet customer expectations.
• Coordinate with various teams to ensure seamless delivery and invoicing processes.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Collaborate with the Sales team to maintain high levels of customer satisfaction.

• A degree in a relevant field or equivalent experience in logistics coordination.
• Previous experience in customer service or sales coordination roles in a manufacturing-related industry.
• Familiarity with sales order entry systems and order tracking software.
• Strong attention to detail and coordination skills.

Monday to Friday, 9am-6pm.

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels.

• Job Description:
• Provide technical assistance to customers via phone, email, or chat
• Respond to customer inquiries in a timely and professional manner
• Serve as the first point of contact for customers, resolving issues and escalating concerns as necessary
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
• Analyze customer feedback to identify trends and areas for improvement

• Education: Bachelor's degree in a related field (e.g., business, communication, psychology)
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and other software applications
• Communication Skills: Excellent written and verbal communication skills, with ability to articulate complex information in a clear and concise manner
• Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to think critically and make sound decisions
• Cultural Competence: Ability to work effectively with diverse customer populations and maintain a customer-centric approach

• Professional Development: Opportunities for training and development to enhance job skills and knowledge
• Medical Insurance: Comprehensive medical insurance coverage
• Career Progress: Opportunities for career advancement and growth within the organization

Our client is a global organization in the IT industry, seeking a Customer Service Representative to join their customer service team for ongoing transformation projects.

• Handle customer inquiries via email and phone, providing excellent service at every interaction.
• Manage stock reservations, delivery scheduling, invoicing, and order tracking.
• Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfillment.
• Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests.
• Liaise with vendors for deal approvals and rebate programs.
• Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions.
• Support process improvements and undertake other duties as assigned.

Key Responsibilities:

1. Customer Service
2. Stock Management
3. Order Tracking
4. Reporting
5. Vendor Liaison
6. Relationship Building
7. Process Improvement

To be successful in this role, you will need:

• Min 2 years of working experience in customer service field.
• Experience in using Microsoft Office and SAP.
• Comfortable to work in fast-paced environment.

As a valued member of our team, you can expect:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.

Select how often (in days) to receive an alert:

The Client Relations Associate is primarily responsible for providing customer service relative to account opening, time deposits, client inquiries, after sales service, accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and miscellaneous transactions.

The Responsibilities we will trust you with:

• Performs start and end of day banking activities.
• Processes Fund transfers/CBL and over-the-counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, inward/outward remittances and other miscellaneous transactions and makes decisions up to $ 30K SGD.
• Monitors maturities of Time Deposits and coordinates with clients for instructions.
• Briefs, orients prospective clients on bank products and services, cross-sells bank products and provides service by actively volunteering assistance.
• Acts as Junior Marketing Officer, organize and support marketing events, speaks with clients and as an alternate for Loans Operations and Treasury Operations and as Liaison Officer for Singapore clients and branches in the Philippines.
• Ensures confidentiality of own password in all assigned systems and compliance to Bank’s policies and procedures, KYC and AMLA requirements, Data Privacy and Service Quality Standards of the bank.
• Handles small projects and performs other duties assigned from time to time.

The Qualifications you should have:

• Bachelor’s degree relevant to the job, preferably in Business Management
• Three (3) years customer service experience from a bank having sufficient experience to respond and assist customers with inquiries and process transactions correctly and efficiently in accordance with policies and procedures including KYC requirements.
• Effective oral and written communications skills
• Good problem solving and numerical skills

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 22715

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. All Rights Reserved.

Job Mandate

The Client Relations Associate is primarily responsible for providing customer service related to account opening, time deposits, client inquiries, after-sales service, and the accurate, efficient, and timely processing of over-the-counter transactions such as deposits, withdrawals, payments, foreign currencies, remittances, and miscellaneous transactions.

Duties & Responsibilities

1. Performs start and end of day banking activities.
2. Processes over-the-counter transactions related to cash and check deposits, withdrawals, encashments, foreign currencies, remittances, and other miscellaneous transactions, with decision-making authority up to $30K SGD.
3. Monitors maturities of Time Deposits and coordinates with clients for instructions.
4. Briefs and orients prospective clients on bank products and services, cross-sells bank products, and provides active assistance to clients.
5. Acts as Junior Marketing Officer, organizing and supporting marketing events, engaging with clients, and serving as an alternate for Loans Operations and Treasury Operations, as well as a Liaison Officer for Singapore clients and branches in the Philippines.
6. Ensures confidentiality of passwords in all assigned systems and compliance with the bank’s policies, procedures, KYC and AMLA requirements, Data Privacy, and Service Quality Standards.
7. Handles small projects and performs other duties as assigned.

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records.

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents' records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents' hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client's feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

• Possess "O" Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang area.

Location: Bukit Batok, WEST

Duration: Employment is available for a 5.5-day week, Monday to Saturday, with specific working hours as follows:

• Monday to Friday: 8am to 6pm
• Saturday: 8am to 12:30pm

Responsibilities:

Welcome and orientate visitors/patients upon arrival at the lobby area.

Assist visitors/patients with online pre-registration and checking in at self-help kiosks and entry gantries, as well as checking out at exit gantries.

Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at entry gantries, avoiding instances of tailgating.

Conduct regular checks of the waiting area and toilets on Level 1 to ensure they are clean and their amenities are well-stocked, maintained and functioning properly.

Welcome and orientate public upon arrival at the sheltered car porch/lobby area.

Perform other duties assigned by your supervisor.

Requirements:

Candidates should have experience in customer service/patient fronting.