984 Customer Service Representatives jobs in Woodlands

We are looking for a dedicated Adviser - Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

RESPONSIBILITIES:

• Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.

Job Requirements:

• Singaporeans only
• Able to work in a fast pace environment independently
• Basic vehicle knowledge is preferable but not mandatory; training will be provided
• Friendly, proactive team player with a willingness to learn
• Self-driven with a strong sense of responsibility and service excellence
• Possession of a valid Class 3 driving license is an advantage

5.5 Days work week.

9.30 AM to 6.00 PM ( Mondays to Fridays )

9.30 AM to 2.00 PM ( Saturdays )

• Resolve customer inquiries: Formulate resolutions and respond to customer queries in a timely and accurate manner.
• Provide excellent service: Deliver outstanding customer service to callers, ensuring their needs are met with professionalism and care.
• Handle high call volumes: Efficiently manage a high volume of inquiries in a fast-paced environment.
• Adapt to diverse needs: Support both English-speaking and non-English speaking callers, utilizing your language skills to assist a wide range of customers.

• Customer service enthusiasts: Individuals with a passion for helping others and providing exceptional customer service.
• Effective communicators: Strong verbal and written communication skills, with proficiency in English. Additional language skills are a plus to support diverse callers.
• Tech-savvy individuals: Basic computer literacy and knowledge of Microsoft Office to efficiently manage customer information and inquiries.
• Flexible schedules: Willingness to work on a 5-day work week, including weekends and public holidays, with rotating shifts.

• 1 week - 5 days (including PH/weekends)

• Based on Shift Timing:

• AM: 8am to 5.30pm

• M: 10.30am to 8pm
• PM:12.30pm to 10pm
• GY: 9.30pm to 8am / 8pm to 8am

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome applications from candidates of all backgrounds and experience levels. Your enthusiasm and willingness to learn are just as important as your qualifications

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage
• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Must be able to work 5 days' work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly)
• No working experience is welcome to apply as on-the-job training will be provided.

Employment Type: 2-years contract (renewable)

Working Location: Woodlands

· Account holder and shall function as one of the contact window for respective assigned customers

· Receives and performs document screening on receipt of Purchase Order

· Order processing including, but not limited to, managing customer inquiries, confirming orders, and tracking order fulfilment

· Coordinate with logistics, warehouse, transportation, and customer service

· Continuous monitoring and follow up on order status, and shipment dates ensuring timely delivery

· Expedite shipments as required to meet delivery deadline

· Works cohesively as a team and with various departments to achieve monthly sales target and resolve customer issues

· Manage order fulfilment till delivery, through coordination across supply Chain

· Understand short term capacity availability and constraints. Work with operations team to manage order fulfilment

· Monitor usage trends and customer forecast for future purchases and capacity planning

· Any other ad-hoc duties as and when assigned

Working Experiences

-Minimum of 1 year of working experience preferably in customer service /production planner functions in a manufacturing environment and working experience in Supply Chain.

- Added advantage if they have experience in the field of Sales and Marketing or work experience with ERP systems.

Education Requirement and Traits

• Minimum Diploma
• Multi tasker, able to work in fast- paced and dynamic environment
• Able to communicate effectively among various stakeholders
• Task and results -oriented individual

Join a huge established company with strong foundations in Government Sector & other MNCs as a Digital Solutions provider

• Monday - Friday ONLY
• Afternoon Working Hours PM - 10PM
• Accessible North Area
• Long Term Job
• Salary can be Nego based on Last Drawn

Job Scope:

• Assisting with customer inquiries over inbound phone calls & email channels
• Collaborate with multiple departments on new project requirements
• Monitoring of projects and tasks to ensure timely completion
• Prepares comprehensive daily/weekly reports and ensure timely delivery

Requirements:

Prior Customer service experience is an Advantage

Knowledge on MS office

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to

EA Personnel: Winston Ong | R

EA License Number: 04C3537

Join us as Customer Service Team Lead , where you'll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination
• Address operational issues swiftly and make timely decisions to reduce disruptions
• Ensure adherence to safety protocols, security measures, and operational procedures
• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
• Handle emergencies and critical situations, executing contingency plans as per SOPs
• Maintain and ensure the functionality of office and communication equipment
• Prepare and submit daily reports and documentation as required
• Undertake additional tasks as assigned by the Supervisor

Key Requirements:

• Minimum of GCE A Level or Diploma in any field
• 1-2 years of supervisory experience, preferably in operations or customer service
• Strong multitasking abilities, attention to detail, and excellent communication skills
• Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494

EA Personnel No: R

EA Personnel Name: Ng Hui Jun

The Client Relations role focusing on Client Lifecycle Management at Biohackk is integral to increasing the lifetime value (LTV) of existing clients.

This role is dedicated to guiding clients through optimal programme pathways, ensuring they receive personalized recommendations to achieve better health outcomes. A major responsibility is encouraging annual commitments to Biohackk's "Advanced Blood Chemistry" analysis, which aids clients in monitoring and achieving their peak health state, thereby fostering recurring revenue and client retention.

This role involves deep collaboration with the Marketing team to effectively communicate the benefits of programme upgrades and annual health diagnostics, ensuring clients are engaged and informed about the best options to achieve their health goals.

• Client Engagement and Programme Optimization: Personalized Programme Recommendations : Conduct detailed consultations with clients to assess their current health status and satisfaction with existing programme, recommending upgrades that align better with their health goals.

Client Education and Support : Utilize marketing materials and strategies to educate clients about the benefits of consistent health monitoring and the advantages of higher-tier programme options.
- Annual Health Diagnostics Promotion: Annual Check-Up Encouragement : Actively promote the "Advanced Blood Chemistry" analysis, explaining its importance in monitoring and optimizing health outcomes.

Follow-Up and Retention Initiatives : Work closely with the Marketing team to develop campaigns and materials that highlight the benefits of annual diagnostics, encouraging repeat bookings and ongoing engagement.
- Revenue Growth and Retention: Programme Upselling : Use marketing insights to strategically encourage clients to consider more comprehensive health programme, demonstrating the long-term health benefits and personalized approach of these options.

Client Retention Strategies : Develop marketing-driven retention strategies to ensure clients are continuously engaged and see the value in returning each year for diagnostics and programme renewals.

MCI Career Services is looking for more passionate individuals to join our team as Client Relations Executive

About MCI:

We are a leading recruitment agency that specialises in connecting top-tier talent with premier organisations across various industries. Our mission is to empower individuals to achieve their career goals while helping our clients build high-performing teams. With a strong track record of success, we are committed to providing an exceptional recruitment experience for both candidates and clients.

At MCI, we recognize and reward your potential—ensuring that exceptional performance is met with unlimited opportunities for growth and advancement.

If you're driven, eager to make an impact, and ready to shape the future of companies by connecting companies with top talents, we welcome you to join us

Why Join MCI:

• 7 minutes from Jurong East MRT
• Supportive environment with ongoing training & mentorship
• Committed to developing future leaders who will inspire and support the growth of juniors
• Opportunity to assist various clients in their recruitment activities e.g. overseas recruitment

Job Responsibilities :

• Establish, maintain, and strengthen relationships with new and existing clients across different industries.
• Serve as the primary point of contact for client inquiries, concerns, and service requests.
• Ensure yearly contract renewals of existing clients.
• Work closely with the Business Development and Talent Acquisition teams to understand client hiring needs and provide tailored solutions.
• Ensure that all client engagements align with industry best practices and government regulations.

Requirements:

• Diploma or Degree (in any disciple) from recognized institutions
• A friendly and outgoing personality with a strong desire to foster lasting client relationships & assist clients in their hiring needs
• Self-driven, great communication and problem solving skills, willing to learn
• Prior experience in recruitment and / or client management would be advantageous

Apply today or send your CV to now

If you do not possess the above experiences, your application will still be considered on individual merits and you may be contacted for other job opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be contacted.

Overview

We're looking for a friendly and proactive Client Relations Associate to join our Singapore team. You'll assist in managing client interactions, ensuring smooth communication and supporting a positive experience across all touchpoints.

Responsibilities

• Respond to client inquiries via calls, emails and messaging platforms
• Assist clients with follow-ups and basic requests
• Coordinate with internal teams to ensure timely resolution of issues
• Maintain accurate client records and documentation
• Support client engagement activities, events and feedback collection
• Help track client satisfaction and report insights to the team

Requirements

• Local Polytechnic Diploma/Degree in Business, Marketing, Communications or related fields
• Prior customer service or client-facing experience is a plus
• Strong communication and interpersonal skills
• Organised, detail-oriented and able to multitask effectively
• Client-focused mindset with a positive, proactive attitude

What's in it for you?

• Hands-on training and mentorship opportunities
• Career progression in client engagement, sales or marketing
• Supportive and collaborative team environment