2108 Customer Service Representatives jobs in Tampines

PURPOSE

The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting the ASIA markets.

KEY RESPONSIBILITIES

1. Responsible for complete order to cash process
2. Process customer orders using SAP S4/Hana system
3. Provide sales support to designated countries, where applicable
4. Coordinate the preparation of shipping documentation to customers
5. Attend to customer complaints
6. Handle customer request for samples
7. Participation in project teams, where applicable, in support of the Business Line strategy
8. Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
9. Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters

REQUIREMENTS

1. At least 5 to 8 years of work experience in an MNC environment
2. Sound knowledge in logistics and shipping
3. Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
4. Experienced in using SAP S4/Hana system and MS Office is an advantage
5. Good team player, able to work independently and takes initiative to resolve issues
6. Meticulous, organized and possesses positive attitude
7. Good communication and interpersonal skills.
8. Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous
9. Preferably from MNC background; SAP and export documentation experience is a must

Others

• Budget approx. $3,500 to $4,000, salary commensurate with experience.
• Location: Nordic European Centre (NEC) in International Business Park (IBP) at Jurong East
• Current work arrangements: Smart work concept/ Hybrid work arrangements (up to 2 days a week can work from home).

Interest applicants, pls email updated resume to

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

• Craft financial plans that aligned with our client goals and aspirations.
• Analyze financial data and provide correct recommendations to clients.
• Conduct research and stay up to date with financial products, industry trends and regulations.
• Direct clients to financial reports to make informed decisions.

• Minimum educational qualification: GCE 'A' Levels, International Baccalaureate Diploma qualification, Diploma awarded by a polytechnic in Singapore or equivalent.
• Entrepreneur can-do mindset.
• Strong analytical and numerical skills.
• Positive attitude and strong passion for financial planning.
• Excellent organizational, communication and teamwork skills.

• Comprehensive financial training and professional development.
• Learn more about personal wealth and investment planning for current/future retirement needs.
• Attractive remuneration/incentive scheme.
• Flexible work time.
• Hybrid work mode, work from home.
• Team support in learning how to handle customer rejections and generating leads.

If you are driven, passionate about learning about personal investment and good in financial numbers, ready to embark on a rewarding journey filled with purpose and potential, we have a good opportunity for you. Our client's business is focused on creating a better future, ethical practice and financial well -being for their clients.

Our client's commitment on empowering entry level and mid-career transitions: They are dedicated to help candidates transit seamlessly into the financial industry, providing the necessary training and mentorship to support you in your career success. They stand by each other, offering support and encouragement to ensure your journey with them is fulfilling and rewarding.

Key responsibilities

• Craft financial plans that aligned with our client goals and aspirations.
• Analyze financial data and provide correct recommendations to clients.
• Conduct research and stay up to date with financial products, industry trends and regulations.
• Direct clients to financial reports to make informed decisions.

Key requirements

• Minimum educational qualification: GCE 'A' Levels, International Baccalaureate Diploma qualification, Diploma awarded by a polytechnic in Singapore or equivalent.
• Entrepreneur can-do mindset.
• Strong analytical and numerical skills.
• Positive attitude and strong passion for financial planning.
• Excellent organizational, communication and teamwork skills.

Key benefits

• Comprehensive financial training and professional development.
• Learn more about personal wealth and investment planning for current/future retirement needs.
• Attractive remuneration/incentive scheme.
• Flexible work time.
• Hybrid work mode, work from home.
• Team support in learning how to handle customer rejections and generating leads.

Please note that only shortlisted applicants will be updated.

Executive, Client Services, Facultative Reinsurance

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

1. Perform processing of premium closing with efficiency and accuracy
2. Assist to review and guide junior staff on premium calculation and ensure prompt processing
3. Handle premiums, claims, debt collection and cash flow management
4. Monitor unallocated receipts and ensure it is reconciled promptly
5. Monitor and ensure timely identification and compliance with evolving accounting guidance
6. Handle and manage reporting on London alignment
7. Accounting system and process improvements

Skills and experience that will lead to success

1. Bachelor’s in Business / Finance or equivalent
2. At least 6 years of Credit Control experience in re/insurance industry
3. Excellent written and verbal communications skills
4. Team player, ability to multi-task and work independently
5. Meticulous - exceptional attention to detail
6. Proficiency in MS Office including Word, Excel and PowerPoint

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

#Aon #Reinsurance #CreditControl

#LI-CO1

We are seeking a dedicated and compassionate professional to oversee the coordination of client care services.

• Attend to calls and manage daily enquiries, establishing rapport with clients and their families.
• Coordinate and facilitate care for individuals through comprehensive assessment, evaluation, planning, and implementation.
• Work collaboratively with healthcare professionals, family members, and caregivers to develop personalized care plans.
• Communicate effectively with clients, caregivers, and internal teams to ensure high-quality service delivery.

• Diploma in a related field with relevant work experience.
• Proficient in Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Able to network with professionals and provide exceptional patient care.

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.

This role requires a detail-oriented individual who can multitask and prioritize responsibilities. Strong organizational and time management skills are essential.

• To act as an Account Manager and be responsible for designated corporate clients
• To maintain relationships, assist in providing customer service to such clients and ensure customer retention
• To assist in the administration of claims by members / clients
• To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
• To assist in the implementation of our corporate clients' managed care programme or third-party administration
• First point of contact and support to customers
• Provide quality customer service to customers over the phone or email
• Resolve customer's enquiries efficiently and escalate problems/issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
• Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly
• Preparation and Generation of Reports as required
• Any other tasks as assigned

• At least 5 years of working experience in relevant industry and role
• Candidates with prior experience with healthcare insurance provider will be an added advantage
• Proficient in Microsoft Office Applications
• Possess good interpersonal and communication skills
• Ability to work under pressure
• Passion for customer service and a good team player
• Build high performance teams that can integrate with each other
• Create a team environment that cultivates service excellence
• Establish methods for measuring TPA effectiveness and efficiency
• Drive change initiatives that improve business processes

• Administer and drive development and implementation of technical parameters, policies and frameworks.
• Monitor that new and existing implementations, renewals, and movements requests are updated promptly.
• Provide and assist in regular analysis or ad-hoc reports to clients on the performance of each portfolio.
• Account management for assigned accounts and provide support to the team where required.
• Maintain high quality interactions with all touch points and escalate resolutions in a client centric manner.
• Any other tasks as assigned.

What We Are Looking for

• At least 1-2 years of working experience in relevant industry and role.
• Candidates with prior experience with Healthcare Insurance provider (Employee Benefits) will be an added advantage.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit

The successful incumbent will be responsible for providing excellent service for a dedicated group of investors, and will be the centre of a servicing 'gold standard'. The key areas will cover all aspects of Wealth Management and in managing private client relationships which will incorporate transaction execution, investment analysis and other client services.

A brief description of responsibilities as follows:

• Supporting the Client Advisers to provide excellent service to high net worth clients & investors, maintaining a high standard of service quality in all work and output
• A strong understanding of complex client requirements, acting as the clients' key interface in direct interactions and communication
• Partnering Client, Business Support and Third-Party Service Providers to ensure smooth and prompt transaction processing & service delivery of client requirements
• Provide market updates to clients, prepare client statement and reports related to the portfolio, as well as specific product performance
• Receive and execute trade orders in a timely and accurate manner through to settlement
• Prepare investment reviews and periodic portfolio reviews, which include portfolio rebalancing and asset allocation calibration
• Responsible for the operation and maintenance of in-house funds
• Initiating account openings and ensuring completion of all initial and ongoing documentation requirements
• Perform Periodic due diligence and ensure relevancy of clients' documentations
• Responsible for proper maintenance of CRM system, working closely with external provider on troubleshooting and system improvements
• Adhering to the MAS regulatory requirements and achieving compliance standards at all times.

Skill Requirements of the Position

Personal and Social

Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm's clients and investors.

The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves.

Professional and Technical

A keen interest in the regional wealth management industry – an aptitude to service the needs of UHNW/HNW clients: mainly Expatriate, Singaporean, Malaysian, and other client groups is essential.

Sound knowledge of banking products and services including investment products such as mutual funds, equities, bonds, ETF's and treasury products. Proficiency with financial tools such as Bloomberg and Microsoft Excel required. Knowledge in VBA and other programming language such as SQL preferred.

The incumbent must have strong analytical, written and spoken English skills, Mandarin language skills are a bonus. Relevant banking &/or finance qualifications will be highly regarded.

Regulatory Requirement

All necessary qualifications as required by the MAS must be acquired within a 6month period from commencement of employment.