1423 Customer Service Representatives jobs in Jurong West

MCI Career Services is looking for more passionate individuals to join our team as Client Relations Executive

About MCI:

We are a leading recruitment agency that specialises in connecting top-tier talent with premier organisations across various industries. Our mission is to empower individuals to achieve their career goals while helping our clients build high-performing teams. With a strong track record of success, we are committed to providing an exceptional recruitment experience for both candidates and clients.

At MCI, we recognize and reward your potential—ensuring that exceptional performance is met with unlimited opportunities for growth and advancement.

If you're driven, eager to make an impact, and ready to shape the future of companies by connecting companies with top talents, we welcome you to join us

Why Join MCI:

• 7 minutes from Jurong East MRT
• Attractive Remuneration
• Supportive environment with ongoing training & mentorship
• Opportunity to assist various clients in their recruitment activities e.g. overseas recruitment

Job Responsibilities :

• Establish, maintain, and strengthen relationships with new and existing clients across different industries.
• Serve as the primary point of contact for client inquiries, concerns, and service requests.
• Ensure yearly contract renewals of existing clients.
• Work closely with the Business Development and Talent Acquisition teams to understand client hiring needs and provide tailored solutions.
• Ensure that all client engagements align with industry best practices and government regulations.

Requirements:

• Diploma or Degree (in any disciple) from recognized institutions
• A passion for business development and people.
• A friendly and outgoing personality with a strong desire to foster lasting client relationships & assist clients in their hiring needs
• Self-driven, great communication and problem solving skills, willing to learn

Apply today or send your CV to now

If you do not possess the above experiences, your application will still be considered on individual merits and you may be contacted for other job opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be contacted.

About the role

Food Premium Valley Pte Ltd is seeking an enthusiastic and dedicated Customer Service Assistant to join our team in Jurong West region. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.

What you'll be doing

• Perform data entry into the ordering system and transmit print picking list for store-personnel to pick the orders and delivery summary list for delivery.
• Inform sales personnel of any changes in the price movement and stock level.
• Respond to customer inquiries and requests via phone, email, and online chat in a timely and professional manner
• Assist customers with product information, order status, and troubleshooting
• Liaise with internal teams to resolve customer issues and ensure customer satisfaction
• Maintain accurate customer records and database updates
• Provide administrative support, such as data entry, filing, and document management
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

• Previous experience in a customer service or administrative role, preferably in the food service (FMCG) industry
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions
• Proficient in Microsoft Office suite (Word, Excel, Outlook), AutoCount
• Attention to detail and a commitment to maintaining accurate records
• Flexible and adaptable, with the ability to work in a fast-paced environment
• Working Hours: 10.30pm to 7.30am
• Working Days: 6 days

What we offer

At Food Premium Valley Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including health insurance and professional development opportunities.

About us

Food Premium Valley Pte Ltd is a leading provider of high-quality food products in the Jurong West Region. Our mission is to deliver exceptional customer service and a superior product experience to our clients. With a strong focus on innovation and sustainability, we are constantly striving to exceed the expectations of our customers and stay ahead of industry trends.

If you're excited about the prospect of joining our team, we encourage you to apply now.

Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.

System monitoring and administrations works.

Respond swiftly to calls when activated and investigate disturbances.

Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues.

Communicate with users via email, telephone & Portal.

Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.

Administrative duties e.g basic finance , Filing, data entry, applications submission.

Requirements:

Able to perform 12hr rotating shift.

Must be Singaporean.

Able to work independently and multiple locations when required.

Skills, Abilities, and Knowledge for Customer Service Administrative

Strong communication skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds

Ability to carry out functions professionally

Excellent customer service skills to ensure high degree of customer satisfaction

Highly energetic, confident, reliable, punctual, and proactive individual

Ability to give attention to detail and perform tasks accurately

Strong knowledge of and ability to use Microsoft Office and computer.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

We are looking for a Customer Service Officer / Executive at SH Cogent Logistics Pte Ltd. The officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations in their logistics needs.

Responsibilities

1. Maintain business relationship with customers. Attend to customer's enquiries and ensure all the job requirements in their orders are fulfilled.
2. Perform job creation for trucking / storage activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.
3. Communicate to operations staff the customers' trucking or storage requirements so that operations team will carry out the trucking or storage or shipment activities.
4. Monitor job and provide timely updates for shipment, including updating of container details into system.
5. Advise customers on delivery schedule / inventory report.
6. Maintain inventory report and undertake monthly closing of trucking jobs.
7. Assist in billing, issuance of debit notes and credit notes and accruals.
8. Ensure proper documentation and filling of invoices and job sheets.
9. Assist in permit declaration for job orders when required.
10. Attend to customers' feedback and complaints and work with superior to assist with the findings and reporting of the complaints.
11. Assist superior to implement improvement plans for the team.
12. Assist in ad-hoc quotation or commercial rates requests from customers.
13. Assist superior to gather data and perform reporting as and when required.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Experience in customer service / shipping documentation role in a 3PL company.
3. Experience with TradeNet is an advantage.
4. Able to perform overtime when necessary.

Other Information:

1. Alternate Saturdays (Mon - Fri: 8.30am - 5.45am, alternate Sat: 8.30am pm)
2. 2 ways company transport @ Jurong East
3. Daily meal subsidies
4. In-house gym
5. Dental, medical, insurance benefits

Our client is one of the leader in the banking industry, they are seeking for a customer service orientated individual to address client's needs and support.

Contract: 12 month

Location: Changi Biz Park or Jurong

Salary: Allowances (up to $1000)

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

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Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

• Attend to inbound calls and provides customer service to the public
• Responds to customer inquiries; provides information regarding products specification, selling price, and/or other sales matters.
• Receives and process order requests
• Coordinate with respective departments to ensure delivery completion
• Making outbound calls to solicit sales order
• Assist customers requesting documentations
• Receives and process order requests including new customers and inactive customers
• Creates, updates, maintains and researches customer account information
• Arrange for payment collection from customers
• Conducts a variety of routine clerical tasks including data entry and copying, filing and faxing documentation
• Miscellaneous task

Key Requirements

• Possesses minimum Nitec or equivalents
• 1+ year of experience in customer service or related field preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficient in MS Office applications

Job Information

• Location: Penjuru Lane
• Working Hours: Mon - Fri 8.30am to 5.30pm
• Salary: $2,800 - $3,000 basic

Job Duties:

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction

Requirement:

• GCE N Level, GCE O Level or Professional Certificate
• 2 - 3 years' experience in Logistic Operations

EA License No: 19C9611

EA Personnel Reg No: R Teng Wei Mun (Celest)

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of services and contacting customers to update them about their vehicle's repair status. The staff will have to prepare the following as well:

• Daily report
• Monthly report
• Liaise with customers on their vehicle issues and status
• Liaise with vendor on the quotation and invoices
• Warranty claim & recall, submission, etc.
• Any other tasks and assignments given by superior as part of training and development.
• Maintaining a safe and organized workshop environment
• Performing other administrative duties as required

Title: Customer Service Officer

Location: Jurong East, West Region

Salary Range: $2,500 - $3,000

Working Hours : Mon - Fri, 8.30am pm. Sat 08.30am pm. During probation every Saturday need to work and after probation become Alternate Saturday.

My client is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

Job description

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.

Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply

A PLUS MANPOWER SERVICES PTE LTD  EA License No. 16C8280 MOM Reg No. R