185 Customer Service Representative jobs in Rochor

Job Description:

1. Promptly label and respond to global customer feedback received through the app help center or email.

2. Escalate abnormal cases to the relevant departments, follow up, and ensure a closed-loop resolution for customer issues.

3. Maintain key customer service performance metrics, including response time, labeling accuracy, and user satisfaction.

4. Collect and analyze customer feedback, providing actionable insights to improve the product and overall user experience.

5. Monitor and manage app reviews on Google Play and the Apple Store

6. Support ad-hoc projects and process improvements as needed to meet business goals.

Job Requirements:

1. Minimum one year of experience in customer service, user operations, or a related role.

2. Strong written and verbal communication skills in English; proficiency in Mandarin is a plus.

3. Willingness to work rotational shifts, including weekends and public holidays, if required.

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Job Duties:

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Job Requirements:

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

HOW TO APPLY:

Interested applicants, please submit your updated resume to

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Company

Pattern Energy Group

patternenergy-

Designation

Customer Service Representative

Date Listed

12 Sep 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start - Flexible End

Profession

Customer Service / Communications

Industry

Energy and Chemicals

Location Name

United States

Work from Home

Address

United States

Map

Allowance / Remuneration

$29 hourly

Company Profile

We pride ourselves on delivering exceptional products/services and even better customer experiences. As we continue to grow, we're looking for dedicated, detail-oriented individuals to join our team and help us provide top-tier support to our valued customers.

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers. You'll assist with inquiries, resolve issues, and provide helpful information, ensuring a seamless and positive experience. The ideal candidate is a great communicator, empathetic, and solutions-driven.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide accurate, valid, and complete information by using the right methods/tools
• Resolve product or service issues in a timely manner
• Process orders, forms, applications, and requests
• Follow up with customers to ensure resolution and satisfaction
• Escalate unresolved issues to the appropriate internal teams
• Maintain detailed records of customer interactions
• Identify and suggest improvements to the customer experience process

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce)
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Tech-savvy and comfortable with learning new systems

What We Offer

• Competitive pay
• Health, dental, and vision insurance (for full-time roles)
• 401(k) with company match
• Paid time off and holidays
• Opportunities for growth and advancement
• A supportive, inclusive, and dynamic work environment

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Sr. Strategic Business Development Manager and Account Managers across Asia Pacific and the Middle East with a unique opportunity to pioneer and grow our Singapore entity. Primary focus is on Customer Service with the role requiring versatility and the willingness to take on various responsibilities during early stage set up.

Essential Duties

· Must maintain 100% commitment to safety policies and procedures

· Partners with Account Managers to provide sales quotes

· Processes incoming inquiries into company sales system

· Quotes customers using working knowledge of product

· Successfully achieves budgeted Service Center sales goals

· Assists A/R personnel in creating and establishing new accounts and follows up on collections

· Coordinates with Account Managers and Service Center management to keep account activities updated

· Monitors delivery date commitments and expedites where appropriate

· Monitors customer specific inventory for sales order fulfillment

· Makes outbound calls to potential and existing customers for new and sales growth opportunities

· Builds and maintains strong internal and external relationships

· Provides technical/service support to account management, service center management and internal and external customers

Other Duties

· As needed, assistance packing and shipping product while the company is growing and adding specific personnel.

· Other duties as assigned by manager

Skills and Abilities

· Possesses excellent customer service skills

· Must have resilience and the ability to thrive under pressure in a collaborative environment.

· Ability to interact with customers and team-members in a professional manner

· Ability to work independently and prioritize responsibilities

· Must have excellent communication skills, both oral and written

· Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

· Must be able to perform calculations using whole numbers, fractions and decimals.

· Basic computer skills including MS Word, Excel, internet and email

· Must be able to successfully utilize the company software

Qualifications

· 2-4 years of experience in industrial sales

· College degree preferred, will consider equivalents

Work Hours

· Monday through Friday, 8 hour shift – determined by manager to meet customer needs

· Periodic adjustments may be needed to meet international customers

· Remote until office is established. Once established, on site required

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $1, $4,128.65 per month

Work Location: In person

Key Responsibilities

• Customer Relationship Management: Acting as a liaison between clients and the company, developing strong relationships, and ensuring customer satisfaction.
• Brand Promotion: Representing the company at events, demonstrating products, providing information on services, and creating a positive brand image.
• Customer Service: Providing information, assisting with inquiries, and offering support to meet client needs.
• Marketing & Feedback: Collaborating with marketing teams to execute strategies, gather feedback from clients, and provide insights for future campaigns.
• Event & Public Engagement: Attending events and promotions to engage with customers and increase brand visibility.
• Content Creation: In some roles, creating content for social media, websites, or blogs to promote products and services.

Key Skills & Qualifications

• Communication & Interpersonal Skills: Excellent verbal and written communication skills for interacting with clients, colleagues, and the public.
• Customer Focus: A genuine passion for helping customers and providing a positive experience.
• Brand Knowledge: A deep understanding of the brand's products, services, and values to accurately represent them.
• Enthusiasm & Charisma: An outgoing and enthusiastic personality to effectively connect with people and promote the brand.
• Social Media Proficiency: Familiarity with social media platforms and content creation for digital outreach.
• Adaptability: The ability to adapt to changes and manage multiple tasks in a fast-paced environment.
• Teamwork: The ability to work harmoniously with team members to achieve company goals.

We're looking for individuals who are passionate about delivering excellent service and eager to grow with us. This is a 6 month contract role and a strong opportunity for conversion to a permanent position, based on performance and business needs.

Job Requirements:-

• Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels
• Handle all incoming phone calls, liaise with sales and warehouse when necessary.
• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
• Check report and manage backorders liaising with customers to ensure prompt release.
• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
• Cancel or update CO, SX and SO when necessary.
• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
• Check the report and follow up on all order rejections.
• Handle Customer Complaints.
• Follow up with Transport Team on delivery status when necessary.
• Perform pricing maintenance
• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
• Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).
• Follow up all On Hold orders (eg MH, MN, RI) daily.

Requirements:-

• Minimum ITE/Diploma in Business Practices/Customer Service Management
• At least 1 year of experience in customer service and order processing.
• Fresh graduate are welcome to apply
• Customer-focused with problem-solving and follow-up abilities
• Strong verbal and written communication skills in English and additional language is an advantage.
• Proficient in MS Office applications.
• Independent and team player.
• Friendly, outgoing, and meticulous.

Only shortlisted candidates will be notified.

To streamline our recruitment process, please click on the "Quick Apply" to submit your application.

Please do not submit your application to and Applications received through these email addresses will not be taken into consideration.

Job Title: Customer Service Representative

Are you looking for a role that allows you to interact with customers and provide exceptional service? As a Customer Service Representative, you will be the face of our company, answering calls, handling inquiries, and resolving issues in a timely and professional manner.

This is an exciting opportunity to work in a fast-paced environment, collaborating with a team of professionals who share your passion for delivering top-notch customer service.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask under pressure. Previous experience in customer service or call center operations is an asset.

In this role, you will have the opportunity to grow and develop your skills, working with a dynamic team that values collaboration and innovation.

We are looking for a highly motivated individual who is passionate about providing exceptional customer experiences. If you have a strong desire to succeed in a customer-facing role, we want to hear from you!

Key Responsibilities:

• Answer and make calls with a positive attitude and clear communication skills.
• Handle customer inquiries and provide necessary information in a timely and professional manner.
• Update records accurately and efficiently.
• Collaborate with the team to resolve issues and improve processes.
• Provide exceptional customer service at all times, ensuring customer satisfaction and loyalty.

Requirements:

• Minimum O-Level or higher Nitec qualification.
• Previous customer service or call center experience is an asset.
• Friendly and clear communication skills.
• Ability to multitask and remain calm under pressure.
• Basic computer and phone skills.

Benefits:

As a valued member of our team, you can expect a competitive compensation package, opportunities for growth and development, and a supportive work environment that fosters collaboration and innovation.

Our company culture is built on the principles of respect, integrity, and teamwork, making us a great place to work and grow.

Job Opportunity:

• Efficiently manage enrollments and registration.
• Timely collection of school fees is expected.
• Respond to customer inquiries and follow up on their needs in a professional manner.
• Assist with daily operational tasks.

Required Skills and Qualifications:

• Demonstrate exceptional customer service skills and patience when interacting with children.
• Bilingual proficiency in Chinese and English is mandatory due to the job's nature.
• Ability to work weekday evenings, weekends, and public holidays is required.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, resolving queries and issues in a timely and professional manner.

Key Responsibilities:

• Greet and assist customers with product inquiries and purchases, providing a positive and welcoming experience.

• Handle product displays, restock shelves, and maintain store cleanliness to ensure a tidy and well-organized environment.

• Operate the cash register and process transactions accurately, maintaining high standards of financial integrity.

• Assist in promotional activities and ensure products are well-presented, creating an engaging and attractive shopping experience.

Requirements: Min. GCE N Level. Training will be provided.

This role requires working flexible shifts, including weekends and public holidays. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.