1936 Customer Service Representative jobs in Rochor

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Job Duties:

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Job Requirements:

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

HOW TO APPLY:

Interested applicants, please submit your updated resume to

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Customer Service Representative based in Singapore being a part of the Customer Service Organization for SEA. The position will support the team in Singapore and report to the CS Manager SEA & Australia. This will be a key member in the team and important for us to reach our Customer Service Strategy.

MAIN RESPONSIBILITIES

• Database Management: Updating the Customer database with information like delivery address, salesman code, email ids.
• Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.
• Quotations: Together with field sales, decide on the most appropriate solution for a customer. This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.
• Order Management: Manage orders from the initial creation to invoicing. Including external and internal orders, credits and invoices, cancellations, and other various tasks. Searching for order information, escalation of issues and planning for future orders.
• Order Monitoring: Pro-actively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.
• Claim handling: Register the claim in Seco Application (Comflow) as per information received from customer or sales engineer or application engineers.
• Returns: Prepare relevant documents and process it in the ERP system in line with the global Return Policy.
• Local Warehousing: Stock-in the product in the ERP system, Pick and Pack orders and arrange to dispatch to respective customers.
• Procurement: Send Enquiry, receive quotation and negotiate it with supplier. Release the Purchase order, follow-up and ensure timely delivery.
• CRM: Manage the CRM tasks and cases with accuracy and within the SLA.
• Actively work to increase e-commerce business.
• Manage and develop existing business in line with customer segmentation, rules and procedures.
• Provides timely responses to bring about great customer experience.

Language: English is Mandatory / Mandarin Chinese is preferred

Education Qualifications: Diploma or university degree or relevant experience in customer service.

Your profile

You have strong social skills and serve as a motivational source for your colleagues. You have a natural way of thinking proactively to be one step ahead and drive improvements efficiently within your area. Since you're in daily contact with internal stakeholders like sales and occasionally customers it's important that you are a "voice to listen to" and bring trust and reason. You are the help our customers need to choose. With your social skills and an exceptional service mentality you create a world-class customer experience.

We see that you have skills and behaviors around:

Customer Centricity and Team Player

Innovative out of the box thinker, able to create insights for continuous improvement

Embrace cultural differences, diversity, and utilization of expertise

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company's success and long-term growth

• Uploading Tax Invoices into Customer's Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Company

Pattern Energy Group

patternenergy-

Designation

Customer Service Representative

Date Listed

12 Sep 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start - Flexible End

Profession

Customer Service / Communications

Industry

Energy and Chemicals

Location Name

United States

Work from Home

Address

United States

Map

Allowance / Remuneration

$29 hourly

Company Profile

We pride ourselves on delivering exceptional products/services and even better customer experiences. As we continue to grow, we're looking for dedicated, detail-oriented individuals to join our team and help us provide top-tier support to our valued customers.

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers. You'll assist with inquiries, resolve issues, and provide helpful information, ensuring a seamless and positive experience. The ideal candidate is a great communicator, empathetic, and solutions-driven.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide accurate, valid, and complete information by using the right methods/tools
• Resolve product or service issues in a timely manner
• Process orders, forms, applications, and requests
• Follow up with customers to ensure resolution and satisfaction
• Escalate unresolved issues to the appropriate internal teams
• Maintain detailed records of customer interactions
• Identify and suggest improvements to the customer experience process

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce)
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Tech-savvy and comfortable with learning new systems

What We Offer

• Competitive pay
• Health, dental, and vision insurance (for full-time roles)
• 401(k) with company match
• Paid time off and holidays
• Opportunities for growth and advancement
• A supportive, inclusive, and dynamic work environment

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Sr. Strategic Business Development Manager and Account Managers across Asia Pacific and the Middle East with a unique opportunity to pioneer and grow our Singapore entity. Primary focus is on Customer Service with the role requiring versatility and the willingness to take on various responsibilities during early stage set up.

Essential Duties

· Must maintain 100% commitment to safety policies and procedures

· Partners with Account Managers to provide sales quotes

· Processes incoming inquiries into company sales system

· Quotes customers using working knowledge of product

· Successfully achieves budgeted Service Center sales goals

· Assists A/R personnel in creating and establishing new accounts and follows up on collections

· Coordinates with Account Managers and Service Center management to keep account activities updated

· Monitors delivery date commitments and expedites where appropriate

· Monitors customer specific inventory for sales order fulfillment

· Makes outbound calls to potential and existing customers for new and sales growth opportunities

· Builds and maintains strong internal and external relationships

· Provides technical/service support to account management, service center management and internal and external customers

Other Duties

· As needed, assistance packing and shipping product while the company is growing and adding specific personnel.

· Other duties as assigned by manager

Skills and Abilities

· Possesses excellent customer service skills

· Must have resilience and the ability to thrive under pressure in a collaborative environment.

· Ability to interact with customers and team-members in a professional manner

· Ability to work independently and prioritize responsibilities

· Must have excellent communication skills, both oral and written

· Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

· Must be able to perform calculations using whole numbers, fractions and decimals.

· Basic computer skills including MS Word, Excel, internet and email

· Must be able to successfully utilize the company software

Qualifications

· 2-4 years of experience in industrial sales

· College degree preferred, will consider equivalents

Work Hours

· Monday through Friday, 8 hour shift – determined by manager to meet customer needs

· Periodic adjustments may be needed to meet international customers

· Remote until office is established. Once established, on site required

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $1, $4,128.65 per month

Work Location: In person

Key Responsibilities

• Customer Relationship Management: Acting as a liaison between clients and the company, developing strong relationships, and ensuring customer satisfaction.
• Brand Promotion: Representing the company at events, demonstrating products, providing information on services, and creating a positive brand image.
• Customer Service: Providing information, assisting with inquiries, and offering support to meet client needs.
• Marketing & Feedback: Collaborating with marketing teams to execute strategies, gather feedback from clients, and provide insights for future campaigns.
• Event & Public Engagement: Attending events and promotions to engage with customers and increase brand visibility.
• Content Creation: In some roles, creating content for social media, websites, or blogs to promote products and services.

Key Skills & Qualifications

• Communication & Interpersonal Skills: Excellent verbal and written communication skills for interacting with clients, colleagues, and the public.
• Customer Focus: A genuine passion for helping customers and providing a positive experience.
• Brand Knowledge: A deep understanding of the brand's products, services, and values to accurately represent them.
• Enthusiasm & Charisma: An outgoing and enthusiastic personality to effectively connect with people and promote the brand.
• Social Media Proficiency: Familiarity with social media platforms and content creation for digital outreach.
• Adaptability: The ability to adapt to changes and manage multiple tasks in a fast-paced environment.
• Teamwork: The ability to work harmoniously with team members to achieve company goals.

We're looking for individuals who are passionate about delivering excellent service and eager to grow with us. This is a 6 month contract role and a strong opportunity for conversion to a permanent position, based on performance and business needs.

Job Requirements:-

• Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels
• Handle all incoming phone calls, liaise with sales and warehouse when necessary.
• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
• Check report and manage backorders liaising with customers to ensure prompt release.
• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
• Cancel or update CO, SX and SO when necessary.
• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
• Check the report and follow up on all order rejections.
• Handle Customer Complaints.
• Follow up with Transport Team on delivery status when necessary.
• Perform pricing maintenance
• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
• Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).
• Follow up all On Hold orders (eg MH, MN, RI) daily.

Requirements:-

• Minimum ITE/Diploma in Business Practices/Customer Service Management
• At least 1 year of experience in customer service and order processing.
• Fresh graduate are welcome to apply
• Customer-focused with problem-solving and follow-up abilities
• Strong verbal and written communication skills in English and additional language is an advantage.
• Proficient in MS Office applications.
• Independent and team player.
• Friendly, outgoing, and meticulous.

Only shortlisted candidates will be notified.

To streamline our recruitment process, please click on the "Quick Apply" to submit your application.

Please do not submit your application to and Applications received through these email addresses will not be taken into consideration.

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