50 Customer Service Exec Live Chat Inbound Calls Spjt jobs in Maritime Square

Description

Jurong Port’s multipurpose port operating expertise includes efficient handling of general, bulk and containerized cargo, management and operations of the Tuas Offshore Marine Centre, and Lighter Terminals in Penjuru and Marina South. Besides Singapore, Jurong Port is involved in overseas joint ventures in China and Indonesia. In 2016, Jurong Port’s local and overseas terminals handled close to 35 million tons of general and bulk cargo, and 560,000 TEUs of container cargo. Job scope:

To lead the Service Delivery and IT helpdesk team to establish a robust Service Design and Service management framework with internal and external Stakeholders, serving as the key custodian of JP’s Service Delivery Standards to ensure that maintenance and support deliverables meet business operation needs by maintaining optimal system uptime. Strategic planning:

Develop strategy roadmap for JP vendors to align with overall JP digital strategy and business objectives. Constant review of JP’s application landscape to strategize optimum approach to on/off boarding of new/sunset applications. Constant review vendors' SLA baselines against vendor’s performance to identify areas for improvement on the service levels. Product evaluation for future planning in accordance with application evolution. Vendor Operation:

Identify potential improvements to systems to minimize data patching. Analyze recurrence of problems, issues and defects to implement effective preventive actions with Service Delivery Team. Work with Digitalisation Division – Enterprise Architect, Technical Team to resolve application issues. Manage IT Helpdesk team to streamline processes for application support and end user computing services. Drive continued cost reductions and efficiencies across supported portfolios through Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training. Establish and review existing SOPs such as incident and change request management. Review and manage change requests from business users, ensuring relevant justification, prioritization based on criticality, and collaboration with Product Manager for roadmap inclusion. Perform JPOnline application administration tasks, including granting access and conducting yearly access reviews. Manage a team of system analysts providing level 2 support for in-house or vendor-developed applications. Vendor management:

Proactively manage vendors based on contractual obligations to meet KPIs and SLAs, resolving issues promptly to minimize downtime. Review vendors' deliverables including change requests, incident reports, and resource utilization. Ensure timely submission of reports and review vendor performance, preparing monthly service reports for management. Ensure vendors adhere to incident, release, and change management processes. Establish quality control processes to meet standards. Collaborate with vendors and internal teams to review processes for cost reduction and efficiency improvements. Implement process automations in collaboration with vendors and stakeholders. Ensure compliance with SOPs. Negotiate costs for onboarding new applications. Ensure smooth transition and knowledge transfer for new systems with vendors. Devise strategies for cost-effective application maintenance and support. Monitor and manage costs aligned with budgets and contracts. Compliance:

Assess and mitigate cybersecurity risks through appropriate controls. Monitor security vulnerabilities and perform risk assessments for unpatched vulnerabilities. Conduct IT tasks in accordance with policies and standards, managing network and application audits. Review application landscape regularly and plan upgrades to comply with cybersecurity requirements and maximize lifespan. People Engagement:

Lead, motivate, and develop the team to manage vendors effectively. Conduct performance reviews and provide leadership and guidance on vendor management best practices. Build team dynamics and improve performance. Coordinate between vendors and internal teams for change requests and incident resolution. Ensure adherence to support processes and standards. Manage recruitment, training, coaching, and HR processes for staff. Maintain effective communication and set clear KPIs. Mentor team members to overcome challenges. Educational Qualifications

Degree in computer science, engineering, IT, or relevant field. Relevant IT certifications (e.g., PMP, ITIL) preferred. Relevant experience

Degree in relevant IT fields. Understanding of ITIL methodologies; ITIL certification advantageous. At least 5 years in application support and vendor management. Minimum 3 years in team management and project management. Knowledge of Unix, scripting, Java 8+, middleware, automation tools, databases, and SDLC methodologies. Characteristics

Excellent communication skills. Independent and effective team leader. Strong analytical skills. Experience in logistics or port operations preferred. Strong leadership and motivation skills. #J-18808-Ljbffr Industry

Other Category

IT & Technology Sub Category

Professional Services

Job Summary

The Service Delivery Manager (SDM) will lead and oversee end-to-end service delivery of data center operations and structured cabling infrastructure for a leading banking client. The SDM will ensure service excellence, SLA adherence, proactive issue resolution, and continuous service improvement across critical environments while managing vendor relationships, compliance, and change control.

Key Responsibilities

Service Management & Operations

• Manage day-to-day delivery of data center and cabling services to ensure SLAs, KPIs, and compliance requirements are met.
• Oversee all physical infrastructure activities including cabling installation, rack & stack, equipment decommissioning, and structured cabling standards.
• Coordinate with banking customer’s IT and facilities teams for scheduling, approvals, and project alignment.
• Lead incident, problem, and change management processes with focus on root cause analysis and preventative actions.
• Maintain up-to-date documentation including site audits, cabling schematics, and work orders.

Client and Stakeholder Management

• Serve as the primary point of contact for the bank’s service delivery-related issues and escalations.
• Provide regular service reviews, performance reports, and improvement plans to customer stakeholders.
• Build trusted relationships with the customer and act as their advocate within the service provider organization.

Team & Vendor Management

• Lead a team of technicians, engineers, and third-party vendors to deliver structured cabling and data center services.
• Oversee technician scheduling, resource allocation, and onboarding to meet business demands.
• Conduct vendor performance evaluations and ensure adherence to contractual obligations and standards.

Compliance & Risk Management

• Ensure all activities comply with banking regulations, data center policies, and safety standards.
• Manage access control, documentation, and audit readiness for all physical infrastructure work.
• Support business continuity and disaster recovery planning and testing related to physical infrastructure.

Continuous Improvement

• Identify and implement service improvement initiatives (CSIs) to optimize cost, quality, and delivery timelines.
• Participate in capacity planning, asset lifecycle management, and infrastructure upgrade discussions.

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Engineering, or related field.
• Minimum 8 years of experience in service delivery or operations management within data center or cabling environments.
• Strong experience managing enterprise customers, ideally in the financial or banking sector.
• Solid understanding of data center operations, structured cabling standards (TIA/EIA, ISO), and ITIL framework.
• Project management experience (PMP, PRINCE2 is a plus).
• ITIL Foundation certification preferred.
• Excellent communication, stakeholder management, and problem-solving skills.

Key Skills

• Data center infrastructure management (DCIM)
• Structured cabling systems (fiber, copper, patch panels)
• SLA and performance management
• Change and incident management
• Vendor coordination and supervision
• Risk and compliance awareness in regulated environments
• Customer-centric mindset

Description

We are seeking an experienced and results-driven IT Project Manager to lead and deliver strategic technology projects that align with our business goals. The ideal candidate will be responsible for planning, executing, and overseeing all aspects of project implementation while ensuring alignment with organizational objectives, budgets, and timelines. This position is based in Singapore Supply Chain City (SCC) Office. KEY RESPONSIBILITIES Manage end-to-end project execution in accordance with the approved project plan, ensuring delivery within scope, budget, schedule, and quality standards. Collaborate with stakeholders to gather and analyze business requirements, define project scope, and develop compelling business cases to address identified needs. Document business and functional requirements, evaluate solution options, and recommend the most suitable approach to meet project objectives. Work closely with business units to facilitate smooth deployment, adoption, and change management of implemented solutions. Develop detailed project plans using appropriate project management methodologies, including timelines, milestones, and resource allocations. Identify potential project risks, assess their organizational impact, and propose mitigation strategies to ensure successful project delivery. Define project governance structure and implement effective communication and change management plans to engage stakeholders and manage expectations. Coordinate and manage relationships with internal and external service providers, ensuring delivery of required tools, methodologies, and services. Conduct super-user or “train-the-trainer” sessions for IT systems or system process flow to ensure successful knowledge transfer and user enablement. Ensure all project activities and system developments comply with IT management, quality, and security policies and standards. Provide clear and concise updates to senior management and stakeholders, communicating project progress, risks, and issues in alignment with business goals. JOB REQUIREMENTS: Proven team player with strong organizational and people management skills Extensive hands-on experience across the full project development life cycle, with over 3 years of proven project management experience Solid knowledge of logistics and supply chain management solutions and business processes (mandatory) Strong analytical, conceptualization, and problem-solving skills Excellent interpersonal and communication abilities, with a proven track record of influencing and engaging stakeholders at all levels Skilled in delivering impactful presentations and proficient in Microsoft Office applications (Excel, Word, PowerPoint) and SQL Strategic thinker with the ability to maintain a broad business perspective while being detail-oriented Highly results-driven and customer-focused Exceptional written, verbal, presentation, and negotiation skills in English Degree or Diploma in Computer Science, Information Systems, IT, Computer/ Electronics Engineering, or a related field #J-18808-Ljbffr Industry

Other Category

Management & Operations Sub Category

Management & Leadership

Officer, Service Delivery Analyst - Payroll
Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
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Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Responsibilities**
+ Responsible for monthly payroll, termination processing and year end activities.
+ Work with payroll vendor and internal/external auditors on payroll related matters
+ Develop and maintain a positive working relationship with payroll vendors, benefits vendors, and HR community for in-scope countries
+ Risk management, ensuring operations are compliant with local laws and regulations
+ Prepare performance metrics for management & statutory reporting
+ Prepare standard and ad-hoc reports, as required
+ Participate in payroll system testing activities, and operations readiness activities
+ Participate in global payroll projects and other HR initiatives as required
**Requirements**
+ Minimum of 3-5 years' experience in a professional HR position with a minimum of 3 years in payroll capacity. Experience in financial industry would be an advantage.
+ Knowledge of Asia payroll legislation
+ Experience in accounting reporting would be an advantage
+ Experience in SAP Payroll would be an advantage
+ Team player, energetic and positive thinking, service-oriented and able to work in a highly dynamic and fast paced environment
+ Client and customer service focused
+ Ability to prioritize work and manage time effectively
+ Ability to engage with multiple stakeholders at a level appropriate to their grade
+ Ability to manage a high volume of work under tight service delivery deadlines
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Job Title: IT Operations Specialist (SDC Associate Engineer)

Work Schedule: Rotating 12-hour shifts, including nights, weekends, and public holidays (24x7 coverage).

Work Location: Seletar

We are looking for a dedicated and highly motivated IT Operations Specialist to join our team. This role is critical in ensuring the continuous monitoring, support, and maintenance of customers SD WAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and the ability to perform under pressure in a dynamic environment.

Key Responsibilities

• Monitoring and Support : Proactively monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level support and troubleshooting for detected issues.

• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.

• SD-WAN Service Requests and Changes : Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.

• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.

• Communication: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.

• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Qualifications & Requirements

• Tertiary education in Information Technology, Networking, or a related field (Bachelor’s degree or Polytechnic diploma preferred).

• At least 1 year of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).

• Hands-on experience with SD-WAN platforms (e.g., Cisco Viptela, VeloCloud, RansNet, SilverPeak, Fortinet) and familiarity with change request execution and basic troubleshooting.

• Solid understanding of IP networking fundamentals (TCP/IP, routing) and operating systems (Windows, Linux).

• Professional certifications such as CCNA/CCNP or SD-WAN vendor-specific certifications are advantageous.

Interested candidates may apply to with your detailed Resume.

**Who We Are**
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of?science and engineering to make possible?the next generations of technology, join us to Make Possible® a Better Future.
**What We Offer**
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers?We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
**Key Responsibilities**
1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
**Functional Knowledge**
+ Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
**Business Expertise**
+ Has a good understanding of how the team integrates with others to achieve objectives
**Leadership**
+ May provide informal guidance and support to more junior team members
**Problem Solving**
+ Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
**Impact**
+ Impacts the quality of own work and its contribution to the team
**Interpersonal Skills**
+ Uses communication skills to regularly exchange information
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
No
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

**Who We Are**
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of?science and engineering to make possible?the next generations of technology, join us to Make Possible® a Better Future.
**What We Offer**
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers?We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
**Key Responsibilities**
1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
**Functional Knowledge**
+ Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
**Business Expertise**
+ Has a good understanding of how the team integrates with others to achieve objectives
**Leadership**
+ May provide informal guidance and support to more junior team members
**Problem Solving**
+ Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
**Impact**
+ Impacts the quality of own work and its contribution to the team
**Interpersonal Skills**
+ Uses communication skills to regularly exchange information
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Description

Specific Job Role/Scope: Assigned to Business Development Manager as their Sales Support To work closely with new prospects and customers on airfreight, seafreight, road freight trucking, and 3rd party freight inquiries. To source rates with airlines & overseas agents and local handling charges. To handle daily shipping coordination of AIR/SEA/road freight trucking/3rd party shipments. To liaise with various parties when handling shipments (e.g., export/import dept., overseas agents). To handle daily billing advice, recoveries, and circulation of forms, etc. Responsibilities and Duties: RFQ for assigned target accounts. Daily shipping coordination of shipments. Administrative support - preparation of reports, filing, circulation, letters of appointment, etc. Coordination with various internal departments, such as operations and finance, to ensure customer requirements are met. Advise billing instructions for shipments. Ensure professional sales services are provided to customers with the objective of delighting the customer. Secondary Responsibilities: Maintain contact with airlines, trade, industry, and government bodies to stay informed. Undertake new projects/assignments as given. Represent the Sales department in various task forces/committees, e.g., Newsletter, Work Improvement. Generate monthly summary reports for customers. Submit monthly reports. Job Requirements: Team player and independent. Ability to manage multiple tasks efficiently. Excel skills are an advantage. At least 1 year of experience in Logistics. #J-18808-Ljbffr Industry

Other Category

Human Resources Sub Category

HR Marketing & Recruiting

Customer Support – Billing Management Department

This role involves handling customer support operations related to invoice management for domestic Japanese clients. The primary tasks include modifying invoice details and issuing revised invoices based on those changes.

Main Responsibilities (categorized into three areas):

1.Requests for invoice changes are received mainly from the Japan-based customer service or sales departments. These may include updates to weight, dimensions, service type, discount rates, or tax corrections. The employee is expected to check cargo status, client information, and pricing structures within the system. If no issues are found, changes are made as requested. If necessary, confirmation is obtained from relevant departments in other countries.

2.This involves verifying incoming payments and reconciling them against accounts receivable. The process includes confirming payments and clearing the outstanding balances accordingly.

3.In cases where clients do not agree with an unpaid invoice, the employee investigates the background and amount of the invoice modification, and reports the findings to the client.

Working Hours and Days:

08:00–17:45, Monday to Friday

Follows Japanese public holidays, but the total number of holidays will match Singapore's holiday count

Other Allowances and Benefits:

AWS (Annual Wage Supplement): 1 month

Performance Bonus: Average of 1–2 months

Language Allowance: SGD 960/month

Medical Insurance

-Business level Japanese proficiency due to contact with Japanese clients

-Ability to work well in a team environment

-Basic proficiency in MS Office, especially Excel

-Comfortable using new systems (as the internal system can be somewhat complex)

-Sufficient English ability for daily work

-Comfortable working with numerical data