1,337 Customer Service Assistant jobs in Singapore

This role involves liaising with customers on product collection, exchanges and enquiries. Backend role will involve duties such as replenishing of stocks and performing monthly inventory count etc.

Job Description:

• Basic knowledge of MS Excel

• Customer service oriented

• Good communications skills. Able to express clearly, to listen and understand effectively

• Demonstrates effective customer communication skill

• Able to manually be handling of up to 10kg of loads

• Ability to adapt to a fast-paced environment

Working hours:

Mon to Fri: 11am to 8pm

Sat: 11am to 3pm

Overview

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

• Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.
• Manage daily inventory records, location plans, and ensure accurate reporting across systems.
• Coordinate transportation, delivery, and collection of vehicles; communicate with customers on orders and event arrangements.
• Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports.
• Liaise with operations controllers to arrange deliveries and confirm customer orders.
• Handle billing processes, check invoice accuracy, and update financial projections monthly.
• Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards.
• Ensure compliance with Singapore customs, LTA, and other regulatory requirements.
• Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers.
• Act as a first aider, ensuring proper upkeep of first aid kits.
• Provide ad-hoc support and coordination to ensure smooth team operations.

• Prior experience in customer service, logistics, or operations coordination (automotive industry experience is a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in MS Office and inventory/WMS systems.
• Knowledge of customs processes and regulatory compliance preferred.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Class 3 license (Advantage).

At Toll, you can help play a vital role in delivering what matters. We support food, fuel, medicine and rescue services, keeping businesses and communities thriving. We see change as an opportunity to be curious, ask the right questions, and build meaningful connections. Our 16,000+ people bring a passion for progress and collaborate in friendly, caring teams, supported by approachable leaders who empower quick, impactful decisions. We offer industry-leading training and opportunities to grow with diverse challenges and new responsibilities for you and our customers.

Are you excited about this role but not sure you meet every requirement? We encourage you to apply anyway if you have similar skills and are willing to learn. Toll values a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, you may be the right candidate for this or other roles. Toll welcomes applicants of all ages, ethnicities, genders and abilities. To learn more, visit You must be entitled to work in Singapore and be prepared for pre-employment checks including a criminal history check and medical.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Toll Group. Get notified about new Customer Service roles in Singapore.

Key Responsibilities

• Client Communication Support: Respond to basic client queries via email, phone, or WhatsApp and direct complex inquiries to the appropriate consultant.
• After-Service Client Support: Assist with post-appointment follow-ups, scheduling, and helping clients with forms or general information.
• Administrative Tasks: Perform data entry, update client records, prepare simple reports or documents, and support day-to-day office operations.
• General Support: Assist with ad hoc duties such as organizing digital files, preparing materials for meetings, or sending reminders — help organized and focused on client needs.

• Diploma, Bachelor’s degree, or related field preferred
• Previous admin or assistant experience a plus, but open to fresh candidates
• Strong organizational skills and attention to detail
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and maintain confidentiality

Summary

Summary The Customer Service Assistant I/II provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers’ identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems

• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace
• Perform any ad-hoc duties as assigned by the reporting manager or department head

• Leads and manages the boarding gates in coordination with turnaround aircraft activities to ensure the safe and timely departure of flights
• Monitors and ensures that the agreed service requirements for the respective airlines are effectively implemented, including boarding sequence and hand baggage collection
• Oversees activities at the boarding gate, ensuring accurate reconciliation of boarding passes with the manifest and passenger boarding figures, and provides “Boarding Complete?” clearance to the FIC/GD/TCO
• Implements airline-specific boarding procedures and announcements to ensure a smooth boarding process
• Updates flight details on gate screens to keep passengers informed and updated
• Communicates promptly with FIC/GD/TCO regarding passenger offloads or no-shows, ensuring that necessary arrangements (e.g., offloading baggage, updating load sheets) are carried out smoothly, safely, and efficiently
• Operates aircraft passenger loading bridges for both arriving and departing flights, adhering to safety and operational procedures to prevent any potential ground damage to the aircraft
• Reviews passenger boarding numbers to ensure accurate reconciliation with the manifest
• Maintains communication with the crew and airline representatives to keep all key stakeholders informed about important flight details
• Perform any ad-hoc duties as assigned by the reporting manager or department head

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Job Summary:

We are seeking a customer-focused and reliable individual to join our team as a Customer Service Associate (CSA) at our golf facility. This role plays a key part in delivering exceptional service to both members and guests by handling inquiries, processing fees, managing reservations, and supporting day-to-day operations at the driving range. The successful candidate will also help supervise junior staff, assist with inventory and event coordination, and liaise with other departments to maintain facility standards. Strong communication skills, basic computer proficiency, and a team-oriented attitude are essential for success in this role.

Key Responsibilities:

• Provide a high level of customer service and assist in members' and guests' inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

Requirements:

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

Responsibilities:

• Assisting Drivers with delivery, collection chit
• Build and maintain good rapport with customers through understanding their requirements and needs.
• Using phone and email to communicate and manage customer's inquiries
• Work with operations team to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum 'O' Levels
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Company Transport provided

REQUIRE TO PERFORM DAILY OPERATION FUNCTION AS FOLLOW:

• EXPORT AWB EXECUTION
• PERMIT DECLARATION
• ATTEND TO CUSTOMER ENQUIRES AND SHIPMENT REQUIREMENT
• AIRFREIGHT DATA ENTRY
• ASSIST IN DEVELOPING, MANTAINING AND ENHANCING CUSTOMER RELATION.
• ASSIST IN DAILY IMPORTATION FUNCTION
  AND OTHER ADMINSTRATIVE DUTIES AS DESIGNATED

JOB REQUIREMENT

• TEAM PLAYER WITH POSITIVE SERVICE PERSONALITY
• GOOD INTERPERSONAL AND COMMUNCIATION SKILLS
• COMPUTER LITERATE
• ABILITY TO PERFORM MULTITASK AND WORK INDEPENDENTLY WITHOUT SUPERVISION
• POSSESS GOOD WORKINGATTITUDE AND WILLINGLESS TO LEARN

• Job responsibilities :

• Handle order hotline calls promptly, minimizing abandoned calls.

• Process orders accurately and on time, including those with special pricing or restrictions.
• Coordinate with customers, principals, warehouse, and delivery teams on order and delivery status.
• Communicate urgent or special delivery requests and follow up till completion.
• Assist with order processing from other channels (fax, sales, electronic).
• Log and follow up on customer feedback in CRM, resolving issues when possible.
• Provide administrative support (e.g., filing, data entry).
• Ensure compliance with ISO procedures.
• Perform other duties as assigned.

Requirements :

• Min 2 years relevant experience in logistics operations or customer service role preferred.
• Good verbal and written communication skills.
• Good interpersonal skills and meticulous in handling assigned tasks.
• Customer service related experiences.

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary

• WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

EA License No: 95C2823

EA Personnel No: R

EA Personnel Name: Jin Yee

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 "N" levels and above
• Customer service experience preferred

Note : Selected candidates will be notified to attend a walk in interview.