1,405 Customer Service Assistant jobs in Singapore

Overview

Our client is a wholly home grown, Singaporean owned and run entity fragrances and flavoring manufacturer. Creativity, efficiency and technical performance are our core values. Our leading edge is our incisive knowledge of Asian culture and developing new scent trending patterns serving regional manufacturers of perfumes, personal care products, fabric care products, household cleaners, air care products, beverages, confectionary and dairy products.

• Customer liaison : Act as a key point of contact, providing product and service information while efficiently resolving customer issues.
• Operational management : Oversee end-to-end operations, logistics, and sales support to ensure smooth business processes.
• Cross-departmental collaboration : Work closely with Sales, Regulatory, Procurement, Production, and Finance teams to fulfill customer orders effectively.
• Resource coordination : Plan, organize, and control all necessary resources to carry out efficient operations.
• Process improvement : Proactively review and seek improvements to current operational procedures.
• Administrative support : Perform various administrative duties as assigned to support overall team efficiency.

• Attention to detail : You have a meticulous approach to work and can maintain accuracy in all tasks.
• Multitasking abilities : You thrive in fast-paced environments and can handle multiple responsibilities simultaneously.
• Order management experience : While not required, experience in order planning and execution would be beneficial. Candidates with no prior experience are welcomed to apply.
• Customer service skills : You possess excellent soft skills and are committed to providing outstanding customer service.
• Willingness to learn : You have a strong desire to expand your knowledge in both technical and commercial aspects of the role.

Our client offers an attractive remuneration package and other benefits, such as:

Opportunity for career development in a creative and innovative industry

• Working Day: Mon-Fri
• Working Hour: 9:30am-6:30pm
• Working Location: Tampines

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from individuals of all backgrounds and experiences. Your unique perspective could be exactly what we're looking for!

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What can I earn as a Customer Service Assistant

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

§ Deal with the customers via emails, over the phone, or face to face

§ Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors or sales personnel.

§ Respond to the problems of the customer promptly

§ Look after the customer accounts and update their transaction status

§ Draft the necessary documents, letter or statements, as required by the customer

§ Maintain records of interactions with the customers in an orderly manner

§ Coordinate with the internal department to find solutions and resolve matters for customers

§ Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.

§ Assist in the rotation of stock to comply with FIFO operations

§ Support in documentation for accountability of all products at all stages of the operation as necessary, assist to resolve any discrepancy issue

§ Any other duties that may be assigned due to exigencies of job needs.

§ Monitor work areas to ensure that safety practices are being followed.

§ Physical involvement in sanitation and co-operate with team members in ensuring the warehouses and offices is kept clean and tidy per 5S practice.

§ Ensure physical stock tally with inventory system through proper process and documentation.

§ Prepare product or services report by collecting and analyzing customer information

§ Go the extra mile to engage customers

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

We are looking for customer service assistant candidates to be outsourced at our client's place.

Job Responsibilities

• Front line patient services by performing the functions of registration, cashiering, handling enquiries, financial counselling, in-flight bill follow up and posting of charges
• Co-ordinating of patient care
• Clerical Duties like data entry, documentations etc.
• Administrative support to the department

Job Requirements

• Min. GCE N Levels / GCE O Levels / A Levels

Interested candidates please send in your resume to:

Kellyn Tan

Outsourced Team

Recruit Express Pte Ltd, EA License No.: 99C4599

• EXPORT AWB EXECUTION
• PERMIT DECLARATION
• ATTEND TO CUSTOMER ENQUIRES AND SHIPMENT REQUIREMENT
• AIRFREIGHT DATA ENTRY
• ASSIST IN DEVELOPING, MANTAINING AND ENHANCING CUSTOMER RELATION.
• ASSIST IN DAILY IMPORTATION FUNCTION
• AND OTHER ADMINSTRATIVE DUTIES AS DESIGNATED

• TEAM PLAYER WITH POSITIVE SERVICE PERSONALITY
• GOOD INTERPERSONAL AND COMMUNCIATION SKILLS
• COMPUTER LITERATE
• ABILITY TO PERFORM MULTITASK AND WORK INDEPENDENTLY WITHOUT SUPERVISION
• POSSESS GOOD WORKINGATTITUDE AND WILLINGLESS TO LEARN

• Customer Service Executive
• Working Hours: 9am - 6pm
• Working Day: 5 days work (Mon - Fri)
• Salary: $ 2800 - $ 3200
• location: Paya Lebar Rd

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone, WhatsApp and emails.
• Handle Enquiries and Requests.
• Filing / Documents Management.

• O Level
• At least one year of relevant working experiences

We are seeking a Service Team Member to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable dining experience.

Your primary responsibilities will include:

• Serving food and beverages to tables
• Providing excellent customer service to customers
• Maintaining a clean and safe environment in the cafe
• Assisting with opening and closing procedures

In addition to your serving duties, you will also be expected to support other areas of the cafe as needed. This may include assisting with food preparation, cleaning, and inventory management.

• No prior experience is necessary, but a positive attitude and willingness to learn are essential
• Possession of a Food Hygiene Certificate is preferred but not required

• A supportive and dynamic work environment
• Ongoing training and development opportunities
• A competitive hourly rate and benefits package

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.