3,003 Customer Service Assistant jobs in Singapore
Customer Service Assistant
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As Customer Service Assistant for FUJIFILM Electronic Materials (Singapore) Pte Ltd, you will manage and improve customer satisfaction through coordination of relevant stakeholders within the organization and subsequent effective communication to external stakeholders. Work closely with various internal and external departments including Sales, Logistics, Quality and EHS on policies and procedures and situation updates for customer service excellence.
Principal Duties and Responsibilities:
- Start and maintain customer accounts by recording account information.
- Maintain records of customer interactions (build relationships, they will be loyal to the company) .
- Process customer accounts, and file documents.
- Prepare product or service reports by collecting and analyzing customer information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Handle placement of orders and delivery date adjustment.
- Feedback to Sales Team on forecast accuracy.
- Coordinate with different functional departments and members.
- Collaborate and support any integrations projects across the department to ensure seamless data and process integration.
- Performs other duties as assigned by Assistant Logistic & Customer Service Manager
- ITE/Diploma holder with 1-2 years of relevant experience
- Possess good customer service & communication skills.
- PC literate: MS Office Applications such as Excel, Words, PowerPoint , Adobe and ERP systems
- Mature, self-motivated, a team player and can work independently.
- Able to handle a fast-paced environment.
- This role will be based at our Bencoolen office.
Technical & Behavioral Competencies (Management)
- Technical Expertise and Problem-Solving Skills
- Personal Commitment
- Organization of Work
- Communication
- Social Skills
- Cooperation
- Customer Orientation
- Creativity / Innovation
- Willingness to Learn / Flexibility
Customer Service Assistant
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- Operating of computerized system for generating DO prior to deliveries, inclusive of
performing post goods issue (GI). - Sort / Assign /Update container number and seals according to requirement.
- Support Month end stock count. (i.e. printing of docs and etc)
- Archiving of all Company's warehouse documents according to Company's records retention guideline
- Office working environment
- Training will be provided.
- Weekdays Official Working Hours is from 0830hrs to 1730hrs.
- Candidate is required to perform weekday and weekend O.T. if necessary.
- Min Cert in Business Studies(ITC) or higher.
- Able to converse in English and Chinese.
- Able to use MS email, excel and words.
- Able to work O.T. when requested.
- For those with no working experience training will be provided.
Customer Service Assistant
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Job Responsibilities:
- Perform system data entries and related functions for customers and "Internal Warehouse Management System" (iWMS)
- Coordinate with customers and internally for Operation and inventory-related matters
- Ensure all paperwork, system, and filing is completed on time and accurately
- Plan and follow up on Orders to ensure on-time delivery
- Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
- Attend to customer inquiries and ensure all requests and issues are resolved
- Any other duties assigned
- Minimum 'O' / 'N' Levels
- Good interpersonal, communication and analytical skills
- Able to work as a team player, pro-active, self-motivated and high sense of responsibility
- Entry level candidates are welcome to apply
Customer Service Assistant
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Salary: $1500 - $800 + Allowance + OT (Gross up to 2000)
Location: Nearest MRT: Macpherson
Working Days: 5.5 Days Work Week
Working Hours: Monday to Friday 9am to 6pm, Saturday 9am to 1pm
Job Description:
• Deliver customer service to hotline calls, emails and walk-ins
• Processing of orders via various purchase options
• Processing enrolments of new customers
• Prepare daily sales report to ensure accurate payments received and stock quantities
• Assist with merchandise and spare parts purchase
• Filing of documents
• Checking of invoices with order forms to ensure invoices are keyed correctly
• Handle customer enquires
• Issue products to customers according to the purchases
• Packing of stock for deliveries and courier service
• Coordinate with courier to ensure timely delivery
• Daily stock count to ensure accurate and sufficient inventory level
• Order stock in to replenish
• Receiving of stock and arrangement of stock in warehouse
• Providing after-sales service (repair)
• Prepare inventory reports
• Any other ad-hoc duties
Requirements:
• Minimum 3 years of experience in customer service or sales administration
Samuel Siaw
The Supreme HR Advisory Pte Ltd
EA No: 14C7279
Reg No: R
Customer Service Assistant
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Job Description
Senses International believe in unleashing the potential of employees by providing them with a dynamic and stimulating work environment where creativity and expertise intersect to create unparallel fragrances.
Senses International have a team of passionate individuals who are dedicated to making a difference in the fragrance industry.
As an employee at Senses International, you will be part of a vibrant and diverse team that values collaboration and innovation.
The company encourage employees to explore their creativity and push the boundaries of what is possible in the fragrance industry.
The company also foster a culture of continuous improvement and encourage the employees to take ownership of their career.
Join Senses International and unleash your potential in the fragrance industry. With company's unique blend of creativity and expertise, the sky's the limit for your career growth and development.
Job Position: Customer Service Assistant
Customer Service Assistant, will act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
• Managing end to end operation, logistics and sales support.
• Working closely with various departments (Sales, Regulatory, Procurement, Production and Finance) to fulfil customers' orders.
• Planning, organising, coordinating, scheduling and controlling all the resources needed in carry out an efficient operation job.
• Review and proactively seeking improvements to current operations
• Perform other administrative duties as assigned.
Job Requirements:
• Meticulous and Details Oriented
• Ability to multitask and initiate in a fast-paced and challenging environment.
• Experience in order management from planning, execution and willingness to be hands-on, will be a plus point.
• Good soft-skills of customer service, willingness to learn both technically and commercially.
Working Hours: Monday to Friday 930am - 630pm
Customer Service Assistant
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- Manage Sales enquiries and prepare quotations
- Order processing - prepare Invoice, Delivery Order & Packing/Picking List
- Arrange standard export shipments to overseas
- Liaise with Logistics to ensure smooth delivery
- Ensure overall customer satisfaction
- Prepare minutes and reports for the sales team
- Any other duties as delegated by the superior
- O Level / A level / Certificates
- 1 - 2 years experience in customer service
- Mechanical Engineering background would be an added advantage
- Proficiency in MS Office applications.
- Good communications and interpersonal skills are essential
- Dynamic, hard working, pleasant personality, self disciplined & self motivated
- 5 days week, location in Woodlands Spectrum 1
- Applicants should be Singaporean citizens or hold relevant residence status
Customer Service Assistant
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Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm
Salary: Basic $2200 to $2600
Address: Joo Koon
Job scope
Answer call
Issue sales order
Reply email
Prepare quotation
Samuel Siaw
The Supreme HR Advisory Pte Ltd
EA No: 14C7279
Reg No: R24124745
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Customer Service Assistant
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Responsibilities:
- Handle registration for patients.
- Provide accurate information on patient's enquiries.
- Handling Customers data base, updating and scheduling customers appointment.
- Handles booking of appointments, sending appointment reminders via WhatsApp, AI chatbot.
- Provide general administrative support , whenever required.
- Professional demeanor and ability to work within designated areas.
- Willingness to adapt and participate in job rotation.
- Excellent organizational abilities with a high level of attention to detail.
- Proficient in IT systems
- Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
- Good interpersonal and customer service skills
- Ability to multitask and prioritize tasks effectively.
Customer Service Assistant
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Roles & Responsibilities
This role involves liaising with customers on ordering, adminstration, order in watapps and call-in.
Job Description:
• Basic knowledge of MS office
• Customer service oriented
• Good communications skills. Able to express clearly, to listen and understand effectively
• Demonstrates effective customer communication skill
Working days - 5 days work week
Working hours - 0800 - 1300hrs
Ang Hoe Keong | EA Personnel Registration No.: R1106345
RS Recruitment Agency | EA License No. 17C8809
Tell employers what skills you haveCustomer Service Skills
Customer Service Oriented
Coordination
Customer Service Delivery
Text telephone
by telephone
MS Office
Customer Service
Customer Communication
Catering
Customer Service Assistant
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As a customer service professional, you will play a vital role in providing excellent support to parents and students. Your primary responsibility will be to greet and assist parents with enquiries in an informative and helpful way.
Key Tasks Include:
- Conduct daily health checks on children upon arrival when necessary.
- Ensure safety and timely transfer of students from school to centre.
- Ensure safety of children within the premises.
- Assist parents in purchasing merchandise such as uniforms, caps, books.
- Prepare monthly forms and centre reports.
- Prepare enrichment materials for trainers, parents and children.
- Conduct stock-taking and restocking of supplies such as merchandise and stationery.
We are looking for someone who is proactive and willing to take on additional responsibilities to ensure the smooth operation of the centre. If you are a team player with good communication and interpersonal skills, we encourage you to apply for this role.
Requirements and Qualifications
• Diploma in Business Management with minimum 2 years of working experience in a preschool/after school care environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Must be available to work on both Saturdays and Sundays (full days), and 3 weekdays.
What Skills We Are Looking For
Microsoft PowerPoint
Able To Multitask
Troubleshooting
Housekeeping
Interpersonal Skills
Inventory
Arranging
Books
Administration
Data Entry
MS Office
Office Administration
Administrative Support
Excel
Team Player
Customer Service
Scheduling
Able To Work Independently
Hospitality