927 Customer Relationship jobs in Singapore

Key Responsibilities:

• Work closely with the Business Development Manager to deliver excellent service to our clients.

• Build and maintain strong relationships with existing clients particularly new clients, to enhance customer satisfaction and strengthen the company’s reputation.

• Collaborate with the marketing team to contribute ideas and support new marketing initiatives to grow the business.

• Handle day-to-day customer support activities and respond promptly to customer inquiries, especially during the onboarding process.

• Provide ongoing support and coordination with the operations team to ensure a smooth customer experience.

• Perform any other duties as assigned by the management team from time to time.

Job Requirements:

• Minimum a Diploma in Business, Finance, Accounting, or a related field.

• Proficient in accurate numerical calculations and basic mathematical skills.

• Bilingual proficiency in English and Mandarin to liaise with Mandarin-speaking associates

• 2 to 3 years of relevant experience in a similar role . Experience in the financial services or related industries will be an advantage.

• Strong communication and interpersonal skills , with the ability to build rapport with clients and effectively present company products.

• Self-motivated, proactive, and able to work independently with minimal supervision.

• Proactive and able to be independent to perform jobs with minimum supervision.

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.

• Handle inbound enquiries from customers on banking products and services within SLA.

• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).

• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.

• Process waivers within the SLA.

• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.

• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.

• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.

We are a corporate training and motivational course providers and seeking for a Customer Relationship Executive that delights in providing great customer service and achieving results.

Key Responsibilities:

• Respond and follow up on all programmes inquiries.

• Manage scheduling of training session with CRM.

• Handle transactions payments and records.

• Communicate cordially with customers and manage operation flow.

• Manage all customers’ service request and queries.

• Plan and manage customers’ programs, events and activities.
  

Pre-requisites

• At least 2 years of relevant experience.

• Passionate about customer service.

• Proficient in Microsoft Word and Excel.

• Excellent written and oral communication skills.

• Great interpersonal skills and cheerful personality.

• Excellent ability to multitask.

• A working knowledge with marketing and CRM is a plus.
  

Please note that only shortlisted candidates will be notified.

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This role is based in Malaysia.

1. Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide prompt and professional responses to customer questions to close sales and build strong customer relationships over the phone.
2. Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
3. Provide accurate product information, pricing, and solutions to meet customer needs.
4. Proactively perform upselling and cross-selling of additional StarHub services.
5. Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

1. Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).
2. Identify customer needs and provide tailored solutions that meet their requirements.
3. Proactively perform upselling and cross-selling of additional telecommunication services.
4. Follow up on leads generated through marketing campaigns, referrals, or inquiries.
5. Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

• Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales-driven individual who is also an excellent team player.
• Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.

Entry level

Full-time

Other

Telecommunications

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Our Incora Story is really taking off – we’d love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking an exceptional professional to join us as aCustomer Relationship Director

The Customer Relationship Director is responsible for managing multiple customer accounts as well as the team dedicated to these accounts and working cross-functionally with other teams which will impact the business performance. They will look for ways to make the business more profitable and implement initiatives to make this happen.

Responsibilities

· Lead and manage a team of Customer Relationship professionals, ensuring high levels of performance, engagement, and development, as well as managing Singapore warehousing function.

· Build and maintain strong, long-term relationships with key customer accounts, ensuring satisfaction and alignment with service expectations.

· Act as the primary liaison between customers and internal departments, ensuring seamless communication and collaboration.

· Organize and oversee the delivery of services to meet customer requirements efficiently and effectively.

· Analyze customer forecasts and performance data to identify trends, risks, and opportunities for improvement.

· Drive cross-functional initiatives to enhance customer experience, supply chain performance, and overall business profitability.

· Identify and pursue opportunities for additional value-added services and sales within existing accounts.

· Ensure compliance with quality standards, contractual obligations, and regulatory requirements.

· Represent the company in internal and external meetings, including performance reviews and strategic planning sessions.

· Support and coach team members, fostering a culture of continuous improvement and professional growth.

· Lead or participate in internal and customer-driven projects focused on process optimization and service excellence.

· Monitor and report on account performance, preparing detailed reports and presentations for senior leadership and customers.

· Escalate critical issues appropriately and ensure timely resolution to maintain customer trust and satisfaction.

· Contribute to the deployment of company strategy and values across the team and customer interactions.

Requirements

· Expert in Supply Chain of Customer Relationship Management

· Strong leadership skills with a track record of building and developing high-performing teams.

· Excellent relationship management skills with internal and external stakeholders.

· Experience in project management and leading cross-functional initiatives.

· Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.

· Strong analytical skills, including the ability to interpret forecasts, analyze performance data, and identify improvement opportunities.

· Proficiency in Microsoft Office tools (Word, Outlook, Excel, etc.).

· Comfortable with IT tools (ERP, Air Supply, etc.).

· Fluent English.

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

· Industry-leading capabilities

· Innovative solutions

· Greater customer value

· Trusted supplier relationships

· Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage , Collaboration , Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

Customer Relationship Director page is loadedCustomer Relationship Director Apply locations Changi, Changi North St, SGP time type Full time posted on Posted Today job requisition id JR103769

Our Incora Story is really taking off – we’d love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking an exceptional professional to join us as aCustomer Relationship Director

The Customer Relationship Director is responsible for managing multiple customer accounts as well as the team dedicated to these accounts and working cross-functionally with other teams which will impact the business performance. They will look for ways to make the business more profitable and implement initiatives to make this happen.

Responsibilities

• Lead and manage a team of Customer Relationship professionals, ensuring high levels of performance, engagement, and development, as well as managing Singapore warehousing function.
• Build and maintain strong, long-term relationships with key customer accounts, ensuring satisfaction and alignment with service expectations.
• Act as the primary liaison between customers and internal departments, ensuring seamless communication and collaboration.
• Organize and oversee the delivery of services to meet customer requirements efficiently and effectively.
• Analyze customer forecasts and performance data to identify trends, risks, and opportunities for improvement.
• Drive cross-functional initiatives to enhance customer experience, supply chain performance, and overall business profitability.
• Identify and pursue opportunities for additional value-added services and sales within existing accounts.
• Ensure compliance with quality standards, contractual obligations, and regulatory requirements.
• Represent the company in internal and external meetings, including performance reviews and strategic planning sessions.
• Support and coach team members, fostering a culture of continuous improvement and professional growth.
• Lead or participate in internal and customer-driven projects focused on process optimization and service excellence.
• Monitor and report on account performance, preparing detailed reports and presentations for senior leadership and customers.
• Escalate critical issues appropriately and ensure timely resolution to maintain customer trust and satisfaction.
• Contribute to the deployment of company strategy and values across the team and customer interactions.

Requirements

• Expert in Supply Chain of Customer Relationship Management
• Strong leadership skills with a track record of building and developing high-performing teams.
• Excellent relationship management skills with internal and external stakeholders.
• Experience in project management and leading cross-functional initiatives.
• Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.
• Strong analytical skills, including the ability to interpret forecasts, analyze performance data, and identify improvement opportunities.
• Proficiency in Microsoft Office tools (Word, Outlook, Excel, etc.).
• Comfortable with IT tools (ERP, Air Supply, etc.).
• Fluent English.

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage , Collaboration , Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:
-Industry-leading capabilities
-Innovative solutions
-Greater customer value
-Trusted supplier relationships
-Business growth and operational efficiency

Job Description

· Supervise daily operations and promote a collaborative, high-performance culture across multiple locations.

· Train and manage staff in customer service and ground operations.

· Develop and execute business plans covering sales targets, revenue growth, and expense control.

· Collaborate with the marketing team to design strategic customer loyalty programs.

· Handle customer inquiries, complaints, registration, and withdrawal processes.

· Partner with internal departments to continuously enhance customer satisfaction.

· Maintain and update the staff training manual to ensure consistency and quality.

· Set clear departmental goals aligned with overall company objectives.

· Work with management to plan and implement strategic growth initiatives.

· Coordinate with the curriculum and teaching teams on the class schedules.

· Analysis the performance of operations to implement improvement plans.

· Communicate and present effectively in both English and Chinese.

Job Requirements

· Excellent interpersonal and communication skills.

· Strong leadership abilities and a collaborative mindset.

· Proven conflict resolution skills.

· Ability to build and maintain long-term client relationships.

· Proficient in both English and Chinese Languages

· Able to work 5 days a week, including weekends and weekday evenings , in accordance with the centre’s operating hours.

Experience and Education

· Minimum bachelor’s degree in business administration, marketing or management.

· Minimum 5 years of customer service, sales, or a related position.

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.

We're Hiring: Customer Relationship Executive

Flexible Hours | Work-from-Home Options | $3,000 – $6,000/month

Are you confident , highly motivated , and a fast learner ?
Do you have strong communication skills and enjoy building relationships?

We’re looking for passionate individuals to join our team as Customer Relationship Executives . This role is perfect for those seeking flexibility, including housewives or career returners who want to work from home.

What You'll Do:

• Arrange sales appointments with new prospects
• Reach out to existing clients to share company updates
• Coordinate admin tasks and assist in sales service follow-ups
• Maintain customer relationships and ensure smooth communication

What We’re Looking For:

• Independent and self-disciplined individuals
• Strong interpersonal and communication skills
• Comfortable working remotely on some days
• Able to manage time well with minimal supervision

Interested candidates, apply now! We look forward to hearing from you.