2,955 Customer Relationship jobs in Singapore

Job Highlight:

• Located at Somerset
• (Non-Commission | 1-Year Contract)
• Salary: Up to $3,500 + Completion Bonus
• Working Hours: Mon – Fri, 8:30 AM – 6:00 PM

Key Responsibilities:

• Manage and maintain a portfolio of commercial client accounts
• Prepare sales quotations and deliver professional presentations to clients and prospects
• Meet monthly and annual sales targets in a structured environment
• Build and maintain strong, long-term relationships with clients to foster loyalty
• Provide prompt, accurate, and reliable pre- and post-sales support
• Ensure proper documentation and compliance with account management processes
• Support team initiatives and perform other duties as assigned

Job Requirements:

• Diploma in any discipline
• Sales-driven mindset, but no commission pressure
• Reliable, detail-oriented, and able to manage multiple accounts efficiently
• Strong communication and interpersonal skills
• Team player with a positive attitude
• Good listening and problem-solving skills

Interested candidate may submit full resume to (WhatsApp - Miya) and only shortlisted candidate will be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Key Responsibilities

• Build and maintain long-term relationships with clients from the Greater China region. （Mainland China, Hong Kong, Macau, Taiwan)
• Act as the main point of contact between clients and internal departments (accounting, tax, corporate secretarial).
• Understand clients’ business needs and provide timely, professional support throughout their Singapore business journey.
• Coordinate client onboarding, KYC documentation, and ongoing compliance reviews.
• Manage client communications, feedback tracking, and relationship follow-ups.
• Participate in client events, webinars, and partnership initiatives to strengthen business ties and attract new clients.
• Travel regularly to Shenzhen, Wuhan, and Hong Kong to conduct client background checks and on-site meetings.

Requirements：

• Bachelor’s degree in Business, Accounting, Finance, or related field.
• Fluent in Mandarin and English (speaking, listening, reading, and writing).
• Relevant professional qualifications a plus: ACCA level 1, LCCI, CAT, local Diploma.
• Prior experience in customer service, client management, or professional services preferred.
• Excellent communication, coordination, and interpersonal skills.
• Willingness to travel and work on-site at client locations in Greater China.
• Strong sense of professionalism, attention to detail, and willingness to learn.

Job Description

• Coordinate and facilitate class operations
• Oversee daily centre operations.
• Handle walk-in visitors and telephone enquiries professionally.
• Provide course consultation to prospective customers.
• Address and resolve customer feedback and complaints promptly.
• Liaise with customers and teachers regarding parents' feedback and students' progress in both English and Chinese languages .
• Manage administrative tasks including enrolment, fee collection, preparation of class materials, and scheduling.

Job Requirements

• Strong planning and organizational skills.
• Ability to multitask effectively and manage competing priorities.
• Good interpersonal and communication skills.
• Proficient in MS Office applications.
• Bilingual in English and Chinese with effective communication in both languages.
• Willing to work on weekends and weekday evenings in line with centre's operating hours.

Experience and Education

• Minimum Diploma/ Bachelor's Degree/ Post Graduate Diploma (In the field of Business Studies/ Marketing/ Business Administration/ Mass Communications)
• At least 1 - 2 years of working experience in the related field

We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.

Job Description & Responsibilities:

• Build and manage strong customer relationships, ensuring service standards are met for both regular and new customers.

• Serve as the key liaison for Japanese-speaking customers (approx. 30% of our client base) and international tourists, requiring effective communication in Japanese, English, and other common languages.

• Resolve customer concerns and feedback promptly, ensuring high levels of satisfaction and retention.

• Coordinate with internal teams to improve customer service processes and operational efficiency.

• Provide reports on customer engagement, service performance, and areas for improvement.

• Support marketing initiatives, loyalty programs, and events targeted at local and international customers.

Requirements:

• Diploma/Degree in Business, Hospitality, or related field.

• Strong interpersonal and communication skills.

• Proficiency in an additional foreign language, such as Japanese/Korean/Italian/French, will be advantageous given the customer demographics

• Minimim 4 year prior experience in customer service or hospitality industry preferred.

• Willing to work on weekends and public holidays

Key Responsibilities

• Develop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives.
• Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
• Content and Material Creation: Assist in creating marketing materials, sales proposals, and digital/print advertisements.
• Market Research and Analysis: Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
• Performance Tracking: Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
• Customer Relationship Management: Develop and maintain relationships with clients, and manage customer service inquiries or issues.
• Collaboration: Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
• Social Media Management: Manage social media accounts and online presence to increase brand awareness.

Key Skills & Qualifications

• Communication: Excellent written and verbal communication skills for presenting ideas and interacting with clients and colleagues.
• Analytical Skills: Strong ability to analyze market data, sales metrics, and consumer behavior.
• Technical Skills: Experience with Customer Relationship Management (CRM) software like Salesforce or HubSpot.
• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Teamwork: Ability to work effectively in a collaborative team environment.
• Problem-Solving: Good problem-solving skills to address customer issues and find solutions.
• Customer Service: Strong customer service skills to build and maintain client relationships.

Coordinating auditor schedules and managing client requests and updates to auditor schedules.

SPECIFIC RESPONSIBILITIES

1. Scheduling

2. Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.

3. Raise and obtain approval for concession, suspension and withdrawal of certification where required
4. Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
5. Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
6. Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
7. Arrange access passes for jobs on Jurong Island.
8. Send job confirmations to clients for initial, renewal, and surveillance audits.
9. Organize ferry tickets, visa and transport to Batam/Bintan and Malaysia (if required).

10. Coordinate with affiliates for international audit jobs.

11. Auditor Schedule Update

12. Update allocated auditor information on CertIQ.

13. Maintain timely updates of auditor schedules on CertIQ.

14. Record changes in contact information or addresses on CertIQ.

15. Monthly Reporting

16. Provide comments on overdue schedules, concessions, and suspension reports.

17. Update surveillance figures on CertIQ and relevant folders

Requirements:

• Min Diploma in Management or related fields
• Min 3 years of administration duties
• Proficient in MS Office, especially Excel
• Ability to work independently.
• Excellent customer service skills.
• Hardworking, detail-oriented, and meticulous.
• Strong communication, negotiation, and interpersonal skills.
• Proficient administrative skills.
• Capability to produce timely and accurate monthly reports.

Customer Relationship Officer

Working hours: 0930 to 1800 Monday to Friday, 1 hour meal break / 1030 to 1500 Saturday

Work Location: Ang Mo Kio /Kovan

Job description / Primary Responsibilities

• Handle inbound enquiries from customers on banking products and services within SLA.
• Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery
• Process waivers within SLA
• Compliance and regulatory
• Understand the issue that customer is facing and provide professional assistance promptly.
• Other CS comms such as email, social media, service recovery due to exigencies events, if any.
• Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.
• Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.
• Ensure all courses on compliance and regulatory are completed timely.

Requirements

• Banking and/or Contact Centre experience will be an added advantage
• Good interpersonal and communication skills
• Both individual and team player
• Ability to multi-task effectively

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann)

Job description:

• Customer - service function in the Chinese language centre:

• Provide course consultation to prospective customers

• Convert enquiry to enrolment
• Support existing customers
• Review and improve in customers' service quality and satisfaction
• Work with Marketing team on data collection and analytics

• Liaise with teachers and parents pertaining to feedbacks / students' progress

• Handle operational duties such as:

• Review workflow and processes

• Coordinate and facilitate classes
• Assess and manage Student Management System

• Process student's enrolment

• Ability to speak both English and Chinese language is required

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Employee assistance programme
• Employee discount
• Health insurance
• Parental leave
• Professional development

Schedule:

• Weekend availability

Supplemental Pay:

• Attendance bonus
• Commission pay
• Performance bonus
• Retention bonus

Overview

We are looking for a motivated Customer Relationship Manager to nurture and grow long-term partnerships. You will serve as a trusted advisor, ensuring clients feel supported while identifying opportunities to expand engagement.

Key Responsibilities

• Act as the main contact for assigned clients, ensuring prompt communication
• Build and maintain strong relationships to drive client satisfaction
• Understand client needs and work with internal teams to deliver solutions
• Monitor account performance and provide regular updates
• Identify upselling and cross-selling opportunities

Requirements

• Local Polytechnic Diploma/Degree in Business, Marketing or related field
• Excellent communication and problem-solving skills
• Strong organisational skills and attention to detail
• Ability to manage multiple accounts effectively

What's in it for you?

• Professional development and structured career growth
• Opportunities to build a strong professional network
• Supportive team environment with mentorship
• Exposure to diverse projects and client industries