518 Customer Project jobs in Singapore

We are a construction doing many different types of construction project, one of which is HDB Home Improvement Programme, those staying in the older flat will know it. Work site will be situated at Woodland

As a brief the job scope are as follows:-

1) Attending to feedback by resident ;

2) Arranging test/survey into resident unit ;

3) Preparing schedule for internal works ;

4) Liaise with Supplier/Sub con on the rectification and ongoing works ;

5) Preparing Notices to resident on the oncoming activities ;

6) Assisting Project Manager on admin and other works ;

7) Prepare before and after photos of work done for QS progress claim;

8) Attending night meeting(once a month or once every 3 months), off will be given ;

There will be 3 person working in a team at the information centre , 1 PRO and 2 APRO. PRO will guide you through all the procedure.

The working hours will be either from 830am to 530pm or 9am to 6pm, alternate Saturday off.

Some of the Company Benefit will be as follows:-

1) 14 days annual leave ;

2) 14 days annual medical leave(MC must be provided) ;

3) Job bonus

Please reply if you are interested and we can arrange an interview with you. Please also let me know your expected salary and available time for commence work.

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

• Support the execution of special projects, campaigns, and assignments
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

Requirements:

Minimum Diploma in Business Studies, Communications, or a related field.

At least 2 years of experience in customer service, preferably in email or digital support.

Experience in the automotive, service, or hospitality industry is advantageous.

Excellent command of written English with strong grammar, tone, and formatting skills.

Pleasant and professional communication style with strong listening and interpersonal abilities.

Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.

Familiarity with CRM platforms and social media tools.

Strong time management and organizational skills to handle multiple cases simultaneously.

Team-oriented with a proactive attitude and a customer-centric mindset.

Adaptable to digital transformation and open to learning new tools and processes.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Name

Executive - Customer Relations

Ref #

1151

Date

Tuesday, October 7, 2025

Department

Customer Engagement Department

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As an Email Agent in our Customer Contact Centre (CCC), you will be the frontline representative of Cycle & Carriage Singapore, managing customer communications primarily through email and digital channels. You will play a vital role in ensuring customer satisfaction by delivering timely, empathetic, and solution-oriented responses. This role demands strong written communication skills, a customer-first mindset, and the ability to collaborate across departments to resolve issues efficiently.

Role & Responsibilities:

Customer Communication & Case Management

• Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
• Respond to customer communications with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
• Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

Cross-Functional Collaboration

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
• Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.

Quality Assurance & Continuous Improvement

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.

Administrative & Ad Hoc Duties

• Support the execution of special projects, campaigns, and assignments
• Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.

Job Requirements

Requirements:

• Minimum Diploma in Business Studies, Communications, or a related field.
• At least 2 years of experience in customer service, preferably in email or digital support.
• Experience in the automotive, service, or hospitality industry is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.
• Pleasant and professional communication style with strong listening and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
• Familiarity with CRM platforms and social media tools.
• Strong time management and organizational skills to handle multiple cases simultaneously.
• Team-oriented with a proactive attitude and a customer-centric mindset.
• Adaptable to digital transformation and open to learning new tools and processes.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

We're an expanding company seeking a highly motivated and qualified individual to join our team.

Job Responsibilities:

• Handle project-related feedback and concerns
• Conduct regular site visits to gather feedback from residents/tenants affected by the project
• Keep stakeholders informed of work schedule changes and impacts
• Perform administrative duties and other ad-hoc tasks

Requirements:

Minimum 1 year of experience in customer relations or a related field

- Minimum GCE "O" Level for Assistant position

- GCE "A" Level, Diploma, Advanced/Higher/Graduate Diploma, or Degree in any field required for Officer level promotion

Salary:

• Competitive salary based on experience

Application Instructions:

If you're interested, please apply with:

• Current and expected salary
• Reason(s) for leaving your current/previous role
• Date of availability

Note: Only shortlisted candidates will be notified.

Thank you for applying

Job Description

• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• Minimum GCE "A" level or formal qualification
• At least 3 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Pleasant personality and friendly disposition
• Competency and experience in maintaining lines of communication between Employer, owners of neighbouring properties and the public

We offer attractive remuneration package to the right candidate. Candidates with more experience will be considered for senior positions. Interested candidates are invited to submit detailed resume stating current salary, expected salary, reasons of leaving and date of availability.

We regret that only shortlisted candidates will be notified.

WOOS.H GROUP is hiring a Full time Customer Relations Executive role in Downtown Core, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
• Mon morning
• Mon afternoon
• Tue morning
• Tue afternoon
• Wed morning
• Wed afternoon
• Thu morning
• Thu afternoon
• Fri morning
• Fri afternoon
• Sat morning
• Sat afternoon
• Sun morning
• Sun afternoon
• Expected salary: $2,800 - $3,800 per month

Company Overview

SINGRASS is a Singapore-headquartered eco-tech company pioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafy vegetables, smart sensing, and aesthetic design to purify indoor air and enhance well-being. Our solutions contribute to the Singapore Green Plan 2030 and the "30 by 30" food security vision, offering innovative ESG-aligned systems for schools, offices, hotels, and urbanliving environments.

Key Responsibilities

As a Customer Relationship Manager at SINGRASS, you will take on a hybrid role that blends corporate sales, account management, and ESG consulting. The remuneration package is basic pay plus commission. Basic pay is from 3000 to 5000 SGD.

1. Sales & Business Development

Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.

Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client's needs.

Lead the end-to-end sales process including proposal, pricing, and contract closure.

2. Customer Engagement & Account Management

Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.

Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).

Upsell and cross-sell system upgrades, maintenance plans, and new solutions.

3. Project & Service Coordination

Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.

Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.

Ensure service delivery quality and resolve post-sales inquiries effectively.

4. Market Outreach & ESG Advocacy

Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.

Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.

Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.

Qualifications & Requirements

Minimum 3 years of experience in corporate sales, or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.

Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.

Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.

Bilingual in English and Mandarin to support multilingual client base across Asia.

Diploma or Bachelor's Degree in Business, Environmental Science, Sustainability, or related fields.

Why Join SINGRASS?

Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.

Contribute to tangible ESG outcomes across industries.

Work in a flat, entrepreneurial organization with strong regional and global growth plans.

Enjoy uncapped commissions, performance bonuses, and a collaborative team culture.

Job Type: Full-time

Pay: $3, $5,000.00 per month

Experience:

• Corporate Sales: 3 years (Required)

Work Location: In person

Customer Journey Oversight:

• Serve as the main point of contact throughout the entire customer lifecycle (pre-sales, purchase, post-sales).
• Monitor and track all social media posts, comments, and messages to ensure timely response and positive brand representation.

Customer Support and Relationship Management:

• Ensure inquiries, complaints, and concerns are efficiently attended to maintain customer satisfaction and protect the brand's reputation.
• Ensure all customer interactions are properly logged and tracked systematically for future reference and service continuity.
• Manage the end-to-end resolution of customer complaints, ensuring issues are investigated and closed with appropriate solutions.

Reporting and Feedback Analysis:

• Track customer feedback, complaints, and satisfaction scores to identify trends and insights.
• Prepare regular reports for management, highlighting key issues, resolutions, and improvement recommendations.
• Participate in continuous improvement initiatives based on customer insights.

Voice of Customer & NPS Delivery:

• Monitor and track NPS results to assess customer sentiment and identify areas for improvement.
• Lead initiatives to improve NPS by enhancing customer touchpoints, service recovery, and follow-up standards.

Internal Collaboration and Process Improvement:

• Work closely with internal teams(Sales, Marketing, Aftersales) to relay customer feedback and suggest process improvements.
• Support customer-centric projects and initiatives to elevate the brand's service standards.

Requirements:

• Diploma or Degree in Communications, Marketing, Business, Hospitality Management or related field.
• 2 years of experience in customer service or social media engagement.
• Excellent written communication skills with strong attention to tone, clarity, and empathy.
• Proactive, organised, and able to manage multiple conversations simultaneously.
• A team player with a customer-first mindset and a passion for delivering great service.
• Possess a valid class 3/3A driving license is a plus.

• Handle enquiries and public feedback pertaining to the project site activities & environment

• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes

• Excellent people management & interpersonal skills

• Ability to prioritize, plan, organize and execute tasks effectively

• Other ad-hoc duties as assigned

• Diploma/Certificate in Communications/in Customer Relation or relevant discipline

• Obtained WSQ Service Excellence (Level 1) Certificate or New General Skills Competencies (GSC) - 7 Modules

• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

• Proven experience in public relations, preferably in the construction sector.

• Excellent written and verbal communication skills.

• Strong interpersonal and relationship-building skills.

• Must be able to work under pressure.

• Able to multitask in a fast-paced environment.