738 Customer Project jobs in Singapore

• One face to the customer for all (none commercial) aspects of a project Pre- and after sales support (customer presentation)
• Specification review & agreement with customer
• Discus and define customized machine features for new machine projects as well as upgrades / retrofits
• Customer issue tracking
• Responsible for timely machine acceptance
• Lead in Customer projects /evaluation /demo arrangement and successful completion
• Gather competitor info and distribute within the product line
• Customer buyoff, benchmark, beta test or evaluation of New Product Participation in Customer Engineering meeting, follow up on actions

• Technical Background (BSc / MSc Engineering Science)

• Min. 8 years within a technical environment
• Preferable >3 years customer support or product support environment

• Knowledge of processes with a high number of interfaced factors of influence
• Excellent communication skills to transfer messages from and towards the customer
• Understanding of chemical processes
• Understanding of electro-chemical plating - preferred, not essential Understanding of factory automation and SW feature needs
• IT knowledge (Office, E-Mail)

Job Description

• One face to the customer for all (none commercial) aspects of a project Pre- and after sales support (customer presentation)
• Specification review & agreement with customer
• Discus and define customized machine features for new machine projects as well as upgrades / retrofits
• Customer issue tracking
• Responsible for timely machine acceptance
• Lead in Customer projects /evaluation /demo arrangement and successful completion
• Gather competitor info and distribute within the product line
• Customer buyoff, benchmark, beta test or evaluation of New Product Participation in Customer Engineering meeting, follow up on actions

Requirements:

Education

• Technical Background (BSc / MSc Engineering Science)

Work experience

• Min. 8 years within a technical environment
• Preferable >3 years customer support or product support environment

Expertise and methodology

• Knowledge of processes with a high number of interfaced factors of influence
• Excellent communication skills to transfer messages from and towards the customer
• Understanding of chemical processes
• Understanding of electro-chemical plating - preferred, not essential Understanding of factory automation and SW feature needs
• IT knowledge (Office, E-Mail)

Other requirement criteria

· Home based, readiness for (inter)national traveling (> 30%)

· Independent, flexible, open minded and high readiness

· Robust team player

· Can do and hands on attitude

Join to apply for the Customer Relations Specialist role at Trust Bank Singapore

Join to apply for the Customer Relations Specialist role at Trust Bank Singapore

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Customer Relations lead, the role holder will be responsible for the following:

The Role Responsibility:

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
• Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
• Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
• Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
• Timely communication with customers in relation to their complaint cases and resolve issues
• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Role Specific Technical Competencies:

Skill

Target proficiency level

Written and communication skills

Advanced

Complaints handling in a high volume environment

Core

Our Ideal Candidate:

• Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
• Experience in complaints handling in a high volume environment
• Good understanding of Banking and Financial products.
• Good understanding of the Bank’s Control Framework and Governance Structure preferred.

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.

Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet

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Johor Bahru, Johore, Malaysia 1 month ago

Johor Bahru, Johore, Malaysia 1 month ago

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Responsibilities:

• Lead CRO to handle and resolve conflicts, feedback and complains pertaining to the project (HDB)
• Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed by the Board or the Client.
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Perform administrative/clerical duties
• Record the minutes of meetings pertaining to the assigned project.

Requirements:

• Candidate must possess at least GCE "A" Level, Diploma, Advanced/Higher/Graduate Diploma, any field or,
• At least 3 year(s) of working experience in the related field is required for this position.
• Experience in HDB projects preferred
• Candidates with no experience may be considered as Assistant with at least GCE “O” Level
• Fresh graduates are welcome to apply

Interested candidates please apply with detailed resume including the following:

1) Current & Expected Salary

2) Reason(s) for Leaving

3) Date of Availability

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Customer Relations lead, the role holder will be responsible for the following:

The Role Responsibility:

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
• Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
• Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
• Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
• Timely communication with customers in relation to their complaint cases and resolve issues
• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Role Specific Technical Competencies:

Skill

Target proficiency level

Written and communication skills

Advanced

Complaints handling in a high volume environment

Core

Our Ideal Candidate:

• Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
• Experience in complaints handling in a high volume environment
• Good understanding of Banking and Financial products.
• Good understanding of the Bank’s Control Framework and Governance Structure preferred.

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.

Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Customer Relations lead, the role holder will be responsible for the following:

The Role Responsibility:

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
• Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
• Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
• Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
• Timely communication with customers in relation to their complaint cases and resolve issues
• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Role Specific Technical Competencies:

Skill

Target proficiency level

Written and communication skills

Advanced

Complaints handling in a high volume environment

Core

Our Ideal Candidate:

• Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
• Experience in complaints handling in a high volume environment
• Good understanding of Banking and Financial products.
• Good understanding of the Bank’s Control Framework and Governance Structure preferred.

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.

Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

• Shall be competent and possesses the skill, knowledge and ability to manage public relation issues and general project queries with the residents effectively.
• To show and explain and demonstrate to resident’s the Home Improvement Programme (HIP) with Enhancement for Active Seniors (EASE) retrofit provisions.
• To deal with requests and handling complaints of the residents with tact and patience.
• To arrange for works to be carried out within the flats timely.
• Ensuring good rapport and maintain positive relations with the residents
• To attend and provide administrative assistance and logistic support in the construction working committee meetings, as and when directed by the SO Rep.
• Plan and promote public relation programs for Home Improvement Program (HIP) such as preparing circulars, letters and notices.
• Familiarize with HDB HICS system and Novade app.
• Provide administrative support assistance and other ad-hoc if required.
• Good interpersonal skills, communication skills, good team player, keen learner and able to work independently with minimum supervision.

The CRM Executive position requires a minimum of 3 years of experience in the Telecom, BPO, Hospitality, or Staffing industry. As a female candidate based in Noida, you will be responsible for supporting the execution of the CRM strategy across various communication channels such as email, direct mail, and in-order documentation. Your role will involve handling and following up on leads generated through the company website, coordinating meetings between clients and the Director, and providing actionable insights to the business through data presentation and customer trend analysis.Working closely with the Director, you will play a pivotal role in managing client relationships, supporting retention strategies, and overseeing day-to-day CRM operations. Your responsibilities will include assisting in the development of retention strategies, engaging with top clients to enhance retention and increase client value, and offering general administrative and operational support to the Director and the CRM team. You will be expected to communicate recommendations clearly and accurately to stakeholders, remain flexible and responsive to last-minute requests, and adapt to evolving business needs.The ideal candidate should demonstrate strong communication and interpersonal skills, possess an active and confident personality with excellent follow-up abilities, and be proficient in using MS Office Suite (Word, Excel, PowerPoint). Additionally, you should be able to manage multiple priorities effectively while maintaining professionalism under pressure.This is a full-time position with a day shift schedule from Monday to Friday, based in Noida. If you meet the requirements and are interested in this opportunity, please contact the employer at +91 hidden_mobile for further discussion.,

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