4,251 Customer Operations jobs in Singapore

1. Coordinate airfreight shipments to ensure timely and efficient delivery.
2. Work closely with customers to provide updates on shipment status and resolve any issues that may arise.
3. Manage vendor relationships to ensure high-quality service standards are met.
4. Process and update customer records accurately and efficiently.
5. Assist in resolving customer complaints and issues in a professional and courteous manner.

Customer Service Operations Coordinator

We are seeking a highly skilled and organized individual to join our team as a Customer Service Operations Coordinator. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering top-notch customer satisfaction.

Your key responsibilities will include:

• Managing incoming service requests with professionalism and urgency.
• Assigning field engineers efficiently and tracking response times.
• Providing first-line support, resolving issues or escalating when needed.

In addition to these core responsibilities, you will also be responsible for:

• Maintaining service contracts and ensuring we meet SLAs (Service Level Agreements).
• Documenting project details accurately and helping hit monthly billing targets.
• Preparing reports on service performance and customer feedback.

You will be the backbone of our service operations, serving as the key link between our customers, field engineers, and project teams. Your mission will be to keep everything running smoothly, from handling urgent service calls to ensuring projects stay on track and customers stay happy.

To succeed in this role, you will need to possess excellent communication skills, a problem-solving mindset, and the ability to multitask with ease. You should also be tech-savvy and comfortable with CRM tools, Excel, or similar software.

We offer a supportive team environment, growth opportunities, and a competitive salary package. If you are a proactive, patient, and passionate individual who is eager to make a real impact every day, then we want to hear from you!

Customer Service Operations Manager

As a key member of our customer service team, you will oversee daily operations, provide guidance and support when needed, ensuring compliance with company guidelines and service excellence.

The successful candidate will collaborate with the Aftersales Department to set goals and objectives on customer satisfaction, conduct surveys, review feedbacks, and resolve complaints in a proactive manner.

Strong analytical and problem-solving skills are required to analyze data on customer service levels and develop improvement measures.

Key Responsibilities:

• Oversee daily customer service operations
• Ensure compliance with company service guidelines
• Collaborate with Aftersales Department to set goals and objectives
• Conduct Customer Experience Surveys and review feedbacks
• Resolve customer complaints virtually or physically
• Analyze data on customer service levels

Requirements:

• Min. 3 years of customer service experience in automotive industry
• Possess strong knowledge of customer service principles and quality assurance practices
• Solid communication, analytical and problem-solving skills
• Proficient in data analysis and reporting tools

As a Key Player in Our Customer Service Team, you will oversee the daily management of customer service operations. This includes handling and resolving complaints, as well as providing solutions in a professional manner.

• Manage and oversee the day-to-day operation of customer service
• Collaborate with sales and operational teams to achieve objectives
• Promote excellent customer service and maintain consistent customer satisfaction
• Resolve service complaints professionally and efficiently
• Perform billing tasks including invoicing and inventory management
• Coordinate with suppliers and transport partners for seamless delivery of goods
• Handle escalations related to stock discrepancies, delays or damages
• Process and monitor customer orders through warehouse management systems (WMS) and coordinate with warehouse and transport teams for accurate and timely dispatch
• Process customer orders returns and exchanges
• Identify and implement process improvements with superior support
• Coordinate with delivery teams and partners to ensure timely completion of scheduled deliveries
• Maintain compliance with standard operating procedures (SOPs) and safety regulations

This is an excellent opportunity for individuals with higher NITEC or Diploma/Degree qualifications and good understanding of customer account management. Proficiency in Microsoft Office applications is also essential.

The primary function of this role is to facilitate seamless business operations and customer service delivery. As a key member of our team, you will be responsible for ensuring the smooth execution of order processes, maintaining effective communication with customers, and guaranteeing that service quality meets their expectations.

• Fulfill business follow-up work, ensuring timely and accurate order processing.
• Maintain excellent relationships with customers through proactive communication, resolving issues efficiently, and providing exceptional service.
• Accurately collect and upload product data, organize products, verify packaging, and dispatch goods in a timely manner.
• Take high-quality product photographs and categorize them accordingly.
• Organize products on shelves and input product information into our logistics system, requiring occasional manual handling of products weighing between 10-20KG.
• Communicate effectively with Chinese colleagues using Mandarin, and utilize Mandarin office computers and mobile devices as needed.
• Assist in handling Singapore company affairs for Chinese clients.

• Excellent communication and coordination skills to efficiently handle customer inquiries and issues.
• A strong ability to control work details and ensure the accuracy of business processes.
• Local personnel residing in Singapore.

Customer Service Operations Coordinator Role:

This position involves overseeing end-to-end operations, ensuring seamless customer experiences through effective logistics and sales support.">

• The ideal candidate will be responsible for coordinating with various teams, including Sales, Regulatory, Procurement, Production & Finance, to fulfill customer orders efficiently.

• They will plan, schedule, and manage resources to maintain smooth operations and minimize disruptions.

• Additionally, providing general administrative support as needed is essential in this role.

Requirements:

• A minimum of 1-2 years' experience in logistics/customer service is required for this position.

• Meticulousness, attention to detail, and the ability to multitask in a fast-paced environment are crucial skills for success.

• Hands-on experience in order management, particularly planning and execution, is highly desirable.

• Strong customer service and communication skills are necessary to build effective relationships with clients and colleagues alike.

Key Responsibilities:

• Ensuring timely and efficient order fulfillment.

• Coordinating with internal teams to meet customer needs.

• Managing resources to optimize operations.

• Providing excellent customer service.

Skills and Qualifications:

• Experience in logistics/customer service (min. 1-2 years).

• Meticulousness, attention to detail, and multitasking skills.

• Hands-on experience in order management.

• Excellent customer service and communication skills.

About Us:

We're committed to delivering exceptional customer experiences through our team's hard work and dedication.

Why Work With Us?

Join our dynamic team and take advantage of opportunities for growth and development in a fast-paced and challenging environment.

Looking to grow your career in a well-established multinational company? Here's your chance to join a supportive team where you'll play an important role in ensuring smooth billing operations and delivering great service to clients.

Stable career, attractive benefits, and growth opportunities, all in a dynamic environment where your contributions truly make a difference.

Job Responsibilities

• Generate and send accurate invoices to customers.
• Ensure billing follows company policies, client agreements, and payment terms.
• Review client accounts and billing histories for accuracy and completeness.
• Input billing data into the accounting/billing system.
• Maintain detailed records of transactions, invoices, and payments.
• Track and monitor client payments to ensure timely collection.
• Follow up on overdue payments via phone, email, or letter.
• Handle and resolve client billing inquiries and disputes.
• Provide support to clients on billing and payment matters.
• Prepare regular billing and payment status reports for management.
• Assist in audits by providing required documentation

Pre Requsites

• Proficient in Microsoft Office (especially Excel).
• Detail-oriented, organized, and a problem solver.

If keen, please wa.me/ with the following details

- Full Name

- Resume

- Residential location

- Earliest availability

This Operations Executive role is a key position in our organization, responsible for overseeing the day-to-day management of all aspects of customer service.

The ideal candidate will have excellent problem-solving and multitasking abilities, with a minimum of 1 year of relevant customer service experience. They will be proficient in Microsoft Office applications, such as Excel, Word, and Outlook, and have good attendance and punctuality.

Key Responsibilities:

• Oversee the day-to-day management of all aspects of customer service.
• Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned.
• Promote excellent customer service and ensure consistent customer satisfaction.
• Manage/Resolve service complaints and provide solutions in a professional manner.
• Perform billing tasks, including invoicing and inventory managing.
• Liaise with suppliers and transport partners for smooth flow of goods.
• Handle escalations related to stock discrepancies, delays, or damages.
• Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
• Process customer orders, returns and exchanges.
• Identify and facilitate with superior in work process improvement.
• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements:

• Higher NITEC or Diploma/Degree or its equivalent.
• Good understanding of customer account management.
• Friendly, service-oriented, and customer-focused attitude.
• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook, Powerpoint).
• A reliable and collaborative team player.
• Excellent problem-solving and multitasking abilities.
• Minimum 1 year of relevant customer service experience.
• Familiar with WMS is an added advantage.
• Good attendance and punctuality.

Benefits:

• Opportunity to work in a dynamic and growing organization.
• Chance to develop skills and knowledge in customer service and operations management.
• Collaborative and supportive work environment.

How to Apply:

Submit your resume to us, along with the following details in MS Word format:

• Position applying for.
• Current remuneration.
• Expected remuneration.
• Notice period.

We regret that only shortlisted candidates will be notified.

The organization is seeking an experienced leader to oversee a team of customer service representatives within the contact center.

• This role involves guiding and supporting CSOs in their daily work, ensuring service levels and key performance indicators are met.
• The successful candidate will provide regular feedback and coaching to help team members grow and improve.
• They will monitor team performance reports, identify trends, and suggest improvements to enhance overall performance.

About You

• You must have at least 2 years' experience as a Team Leader in a contact center.
• A relevant diploma is required.
• Strong leadership and communication skills are essential for success in this role.
• You should be proficient in Microsoft Office and able to work flexible hours including weekends and public holidays.

We're Looking For

• An individual with exceptional coaching and mentoring skills.
• Someone who has demonstrated leadership and team management experience.
• A strong communicator with excellent interpersonal skills.
• The ability to work under pressure and meet deadlines is crucial.

What's Next

• Please submit your resume for review.
• We will contact shortlisted candidates directly.