4,320 Customer Operations jobs in Singapore

As a key player in our organization, you will be responsible for providing exceptional customer service and support to both internal teams and external clients.

• Customer Communication: Handle incoming phone calls from customers with professionalism and courtesy, ensuring seamless resolution of queries and issues.
• Reporting and Data Management: Assist in preparing and compiling regular reports as scheduled, maintaining accuracy and timeliness while adhering to company standards.
• Office Administration: Organize and maintain an efficient filing system for records and documents, ensuring easy access and retrieval.
• Policies and Procedures: Update and oversee the implementation of office policies and procedures, promoting a positive work environment and adherence to company standards.
• Supply Chain Management: Manage office supply inventory, including placing orders and sourcing competitive deals and suppliers, ensuring cost-effectiveness and efficiency.
• Customer Relationships: Serve as the primary point of contact for both internal teams and external clients, building strong relationships and providing exceptional customer service.
• Logistics Coordination: Arrange and manage import/export shipments and related logistics, ensuring timely delivery and minimizing disruptions.

In this role, you will have the opportunity to develop your skills and expertise while contributing to the success of our organization. You will be part of a dynamic and fast-paced environment, where you will be challenged to grow and learn.

This is a unique opportunity to make a significant impact and be part of a team that values excellence and customer satisfaction.

As a customer service and operations trainee, you will be trained to manage front-end activities and deliver exceptional customer experiences.

• Front-line customer services, beverage preparation, quality assurance, workforce planning, and cost management.
• Participating in training programs to enhance leadership, management, communication, and problem-solving skills.
• Being paired with senior managers or executives who provide guidance and support for career development.
• Learning about the company's culture, values, and organizational structure.
• Providing personalized recommendations to customers based on their interests.
• Ensuring seamless daily operation of the store.
• Ensuring cleanliness of the store at all times.

• A strong interest in the food and beverage industry.
• An eagerness to learn, adaptability, and proactive attitude.

• High energy and strong passion.
• Drive and resourcefulness to achieve results.
• Strong management skills with the ability to lead and motivate teams.
• Ability to work varied shifts, including weekends and public holidays (6-day work week).

The primary function of this role is to coordinate customer service operations, ensuring seamless communication and support to clients. Key responsibilities include processing orders, conducting cycle counts, verifying goods, and performing data entry tasks as required.

Effective coordination with internal teams and external partners is crucial in meeting business objectives.

Job Description:

• Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner
• Manage complex cases, such as complaints and escalated cases, from end-to-end
• Work closely with internal teams on escalated cases to ensure timely and quality resolution
• Achieve personal and team Key Performance Indicators
• Ensure confidentiality of the Bank's customers and data
• Follow communication procedures, guidelines and policies
• Perform other related duties as required

Requirements:

• A Diploma/Bachelor's Degree in any field
• Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
• Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
• Excellent communication (verbal and written) and interpersonal skills
• Ability to multitask, prioritise and manage time effectively
• Comfortable to work rotating shift hours including weekends and Public Holidays

Job Overview

The Customer Service Operations Specialist will play a vital role in supporting the sales team by effectively managing customer orders, preparing quotations, and generating purchase orders. This individual will also monitor and manage delivery schedules, handle complete sets of import/export shipping documents, and maintain effective communication with overseas offices.

Main Responsibilities:

• Process customer orders and prepare quotations accurately and efficiently
• Monitor and manage delivery schedules to ensure timely completion
• Handle comprehensive import/export shipping documents from start to finish
• Maintain excellent communication with international teams and departments
• Provide administrative support for daily office functions and operations
• Assist with ad-hoc projects and tasks as assigned by senior management

Requirements and Qualifications:

• Minimum GCE 'O' Level education or equivalent qualification
• Prior experience in logistics, customer service, or administrative coordination preferred (at least 2 years)
• Proficiency in Microsoft Office applications is an added advantage

Location: Singapore

Industry: Manufacturing

The Role:

• We are seeking an Operations Support Specialist to join our national level organization in the Havelock area.

Key Responsibilities:

• Provide operational support, including guiding users on application procedures and required documentation.
• Handle walk-in enquiries and process applications at service counters.
• Manage and process high-volume online applications efficiently within set timelines.
• Liaise with internal teams to ensure smooth service delivery and user support.
• Oversee system-related requests and coordinate with technical specialists to resolve issues raised by stakeholders.
• Conduct physical delivery of official documents across various locations in Singapore; monitor and verify completion status within required timelines.
• Participate in workflow improvement initiatives and assist in updating standard operating procedures (SOPs).
• Collaborate with professionals from partner organizations and external agencies to support comprehensive case management.

Requirements:

• Minimum 3 years of relevant work experience in operations or customer-facing roles.
• Willing and able to perform field duties across Singapore.
• Strong ability to work independently and under pressure.
• Proven experience in delivering excellent customer service to diverse stakeholders.
• Excellent verbal and written communication skills.
• Quick thinker with strong problem-solving abilities.
• Proficient in IT systems and related applications (Basic Microsoft office, E-filing systems).

We are seeking a highly skilled and experienced professional to fill the role of Customer Service cum Admin. This is a unique opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

• The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle inbound and outbound calls, emails, and inquiries from customers.
• They will also be responsible for assisting customers with order placements, delivery schedules, and product/service information, as well as addressing and resolving customer complaints or issues in a timely and effective manner.
• Maintaining good relationships with clients and following up on customer feedback will also be a key responsibility.

In addition to customer-facing responsibilities, the successful candidate will provide administrative support to the team, including performing general office duties such as filing, data entry, document preparation, and photocopying.

• They will also be responsible for maintaining and updating customer records and databases accurately, as well as preparing reports, quotations, invoices, and delivery orders.
• Effective coordination with internal departments (sales, logistics, accounts) to ensure smooth operations will also be essential.
• Ad-hoc duties assigned by Manager may also be required.

At our organization, we are seeking a highly skilled and experienced Customer Service Operations Specialist to join our team.

Job Responsibilities:

We are seeking a detail-oriented and customer-focused Operations Officer to join our team in Singapore. This role requires fluency in Japanese and English to support Japanese-speaking clients.

The position offers structured responsibilities, fair working conditions, and opportunities for growth and development.