5,557 Customer Operations jobs in Singapore

You will be responsible for managing the customer service counter and providing expert assistance to tenants and shoppers by addressing their inquiries and feedback.

• Manage the customer service counter and provide professional assistance to tenants and shoppers.
• Support Marketing Communications initiatives, including managing the mall's Loyalty Program, handling promotional gift and bank reward redemptions, providing directional guidance, and assisting with atrium activities such as queue management and event photography.
• Provide tenant support through training and operational assistance, ensuring all aspects of customer service and mall operations are executed smoothly.

Requirements:

• A pleasant personality with good spoken communication and customer service skills are essential.
• Attentive, patient, and proactive approach focused on customer needs.
• Team player with ability to work independently and multitask.
• Able to work shifts, weekends and public holidays.
• 5-day work week.
• Prior experience in retail, events, or customer service will be considered advantageous.

Customer Service Operations Manager

As a key member of our customer service team, you will oversee daily operations, provide guidance and support when needed, ensuring compliance with company guidelines and service excellence.

The successful candidate will collaborate with the Aftersales Department to set goals and objectives on customer satisfaction, conduct surveys, review feedbacks, and resolve complaints in a proactive manner.

Strong analytical and problem-solving skills are required to analyze data on customer service levels and develop improvement measures.

Key Responsibilities:

• Oversee daily customer service operations
• Ensure compliance with company service guidelines
• Collaborate with Aftersales Department to set goals and objectives
• Conduct Customer Experience Surveys and review feedbacks
• Resolve customer complaints virtually or physically
• Analyze data on customer service levels

Requirements:

• Min. 3 years of customer service experience in automotive industry
• Possess strong knowledge of customer service principles and quality assurance practices
• Solid communication, analytical and problem-solving skills
• Proficient in data analysis and reporting tools

Job Title: Customer Service Operations Manager

We are seeking a highly experienced and skilled customer service operations manager to join our team. As a customer service operations manager, you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met.

The ideal candidate will have a proven track record in managing or supervising a call centre or customer service team, with strong leadership skills and the ability to motivate and develop teams to achieve performance goals.

You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment.

• Team Leadership:
• Supervise, mentor, and motivate a team of call centre agents, ensuring high levels of engagement and performance.
• Develop and implement training programs to enhance agent skills and productivity.
• Performance Management:
• Set and monitor KPIs (Key Performance Indicators) for the team, and provide regular feedback, coaching, and training to improve individual and team performance.
• Operational Efficiency:
• Oversee daily call centre operations, including call volumes, service levels, and resource allocation, to ensure optimal performance and customer satisfaction.
• Customer Satisfaction:
• Monitor customer interactions, ensure issues are resolved promptly, and proactively address any service gaps to improve customer satisfaction.
• Reporting & Analysis:
• Compile and present regular reports on team performance, call centre metrics, and customer feedback to senior management.

• Proven Experience:
• At least 3 years of experience in managing or supervising a call centre or customer service team.
• Leadership Skills:
• Strong leadership skills with the ability to motivate and develop teams to achieve performance goals.
• Communication Skills:
• Excellent communication, interpersonal, and problem-solving skills.

This is a fantastic opportunity to join a dynamic team and take your career to the next level. As a customer service operations manager, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our organization.

In addition to a competitive salary and benefits package, we offer a range of perks and benefits, including opportunities for professional development, flexible working arrangements, and a positive and supportive work environment.

We are seeking a Customer Service Operations Manager for our organization. This role supports senior business development leaders and account managers across various regions, playing a key part in establishing and growing operations.

• Maintain compliance with safety protocols to ensure a safe working environment.
• Collaborate with account managers to prepare accurate sales quotes that meet customer expectations.
• Manage incoming inquiries and convert them into actionable sales opportunities.
• Provide product-based pricing support to customers.
• Help achieve service center revenue goals through effective sales coordination.
• Assist in setting up new customer accounts and supporting accounts receivable follow-up.
• Maintain accurate account records by coordinating with sales and service teams.
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment.
• Conduct proactive outreach to current and potential customers to drive growth.
• BUILD strong relationships with internal teams and external stakeholders.
• Deliver responsive technical and service support to customers and internal staff.

• Diploma or equivalent education required; degree preferred (especially in engineering).
• 5-10 years of industrial sales/customer service experience.
• A team player with a strong customer service orientation.
• Ability to work well in a fast-paced environment.
• Professional demeanor with customers and colleagues.
• Self-motivated with good organizational skills.
• Effective verbal and written communication.
• Solid math skills for basic and advanced calculations.
• Computer literacy in Microsoft Office and email.
• Ability to quickly learn and use systems.

This is an exciting opportunity to join our team and contribute to our growth strategy. If you have the required skills and experience, please apply.

Job Description:

• Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner
• Manage complex cases, such as complaints and escalated cases, from end-to-end
• Work closely with internal teams on escalated cases to ensure timely and quality resolution
• Achieve personal and team Key Performance Indicators
• Ensure confidentiality of the Bank's customers and data
• Follow communication procedures, guidelines and policies
• Perform other related duties as required

Requirements:

• A Diploma/Bachelor's Degree in any field
• Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
• Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
• Excellent communication (verbal and written) and interpersonal skills
• Ability to multitask, prioritise and manage time effectively
• Comfortable to work rotating shift hours including weekends and Public Holidays

We are seeking a highly organized and detail-oriented Customer Service Operations Associate to join our team.

• Assist in daily order fulfillment process including order processing, packing orders, and accuracy
• Communicate with customers via phone calls, emails, or delivery apps
• Ensure data accuracy and process lead-time effectiveness
• Manage inventory stock and monitor shipments to avoid delays
• Packing and checking orders, delivery coordination, customer/outlet order coordination

• Relevant admin experience in the food industry preferred
• Able to support in operations (packing products, arrange schedule for drivers)
• Able to support at outlets when required

This role offers the opportunity to work in a fast-paced environment and be part of a dynamic team. You will have the chance to develop your skills and knowledge in customer service, operations, and administration.

This is an exciting opportunity to join our team and contribute to our success. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.

We are seeking a highly skilled and experienced Customer Service Executive to join our team. As a key member of the organization, you will be responsible for overseeing the day-to-day management of all aspects of customer service.

• Supporting sales and operation teams to execute daily activities and meet objectives associated with assigned tasks.

• Demonstrated ability to handle multiple priorities and manage time effectively.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers and colleagues.
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Highly organized and detail-oriented, with the ability to maintain accurate records and files.

• A competitive salary package.
• Ongoing training and professional development opportunities.
• A dynamic and supportive work environment.

• A challenging and rewarding role in a fast-paced industry.
• The opportunity to work with a talented and dedicated team.
• The chance to develop your skills and experience, and take on new challenges.

Our organization seeks an experienced Customer Service Operations Manager to lead daily customer service operations, ensuring excellence in service delivery and compliance with established guidelines.

Key Responsibilities:

• Oversee the day-to-day operations of the customer service team, providing guidance and support as needed.
• Collaborate with the Aftersales Department to set goals and objectives for customer satisfaction.
• Resolve customer complaints in a proactive manner, striving for the highest possible customer satisfaction.
• Analyse data on customer service levels and work with the Manager to develop improvement measures.

Required Skills and Qualifications:

• Proven experience in customer service management or a related field.
• Strong leadership and communication skills.
• Ability to analyse data and drive improvement initiatives.
• Excellent problem-solving and conflict resolution skills.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Others:

We are committed to creating a positive and inclusive workplace culture that values diversity and promotes employee well-being.

Job Title: Customer Service Operations Manager

A key role exists for a skilled and experienced customer service professional to manage the delivery of high-quality services to clients.

• Responsibilities include managing quotations, following up on outcomes with clients, processing client orders, scheduling deliveries and preparing shipping documents;
• Providing exceptional customer service by responding to client enquiries, resolving feedbacks or complaints effectively and efficiently;
• Coordinating meetings between customers and the sales team to drive business growth;
• Overseeing purchase requisitions and ensuring timely communication with the procurement team;

For this position, we require candidates with:

• At least two years of experience in customer service, inside sales, or key account management;
• Experience working with mechanical or electrical products;
• Proficiency in Chinese for liaison purposes;

Candidates can expect a competitive remuneration package and comprehensive benefits as part of their employment terms.