3,828 Customer Operations jobs in Singapore

Responsibilities:

• Handle incoming customer inquiries for different brands (via website, email, WhatsApp, etc).
• Prepare accurate and timely quotations using our in-house calculator & templates
• Planning and scheduling of deliveries
• Communicate with customers, production, and design teams to ensure smooth and timely completion of print jobs while maximising efficiency
• Assist with resource planning and project prioritisation across different departments.
• Support other departments with ad-hoc tasks when required

Requirements:

• Comfortable working with numbers, especially in calculating costs and quotations.
• Strong organisational skills and ability to manage multiple tasks.
• Comfortable handling sales, customer service, and administrative work.
• Demonstrates strong independence and accountability.
• Patient and level-headed, even with difficult customers.
• Willing to learn new skills, processes, and software.
• Proficiency in both English is required.
• Proficiency in Mandarin is a bonus.
• Prior experience in printing industry OR knowledge of printing materials/processes will be a strong plus

Other Information:

• Working Hours: Monday to Friday 8.30AM-6.30PM
• Working Location: Bukit Batok, Singapore

MAIN DUTIES AND RESPONSIBILITIES

1. To execute air & sea freight shipment customer services which includes:

2. Handling & providing customer service i.e. Answering of freight enquiries from customers and overseas agent

3. Perform account management for existing customers
4. Generating quotations to customers
5. Negotiate rates with carriers/liners/agents
6. Handling bookings with shipping lines/airlines & co-loaders
7. Follow up on export/import/cross trade shipments and updating of shipping status
8. Prepare shipping documentation
9. To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
10. To monitor shipments and ensure compliance with customers' SOP
11. To act as liaison between customers and operations
12. To ensure efficient service level is delivered for all shipments

13. To work closely with Sales team to identify potential business opportunities for new businesses.

14. To execute full scope of AOG 24-7 services:

15. As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours.

16. To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.
17. To ensure the office and warehouse premises are secured at all times.

18. To drive safely and observe all traffic regulation.

19. To carry out any other duties as may be expected in a post of this level.

REQUIREMENTS

• Diploma in Logistics
• 2 years working experience in Freight Forwarding / Logistics
• Able to work shifts and on-call.
• Forklift License (preferred)
• Class 4 driving License (preferred)

We are one of Singapore's reputable boutiques specializing in the buying, selling, and trading of pre-owned luxury watches. As a growing company, we are expanding and seeking a motivated Customer & Operations Executive to join our team. If you are keen to build a career in the luxury retail industry, this is the role for you.

• Bachelor's Degree or equivalent.
• Prior experience in the luxury watch or pawnshop industry is an advantage.
• Strong communication and interpersonal skills.
• Goal-oriented with the ability to work independently.
• Able to commit to retail hours (including weekends), 5 days per week.

• Handle watch purchasing, price negotiation, and customer enquiries.
• Manage servicing, repairs, protective film applications, and inventory.
• Assist with watch authentication and related documentation.
• Support sales and marketing through product photography, editing, and listings.
• Perform administrative and bookkeeping tasks.
• Liaise with the Virtual Assistant team and handle ad-hoc duties as required.

• Safe and healthy working environment.
• Opportunities to learn and gain diverse skill sets.
• Visibility of work and recognition of contributions.
• Year-end bonuses and growth potential.

Interested candidates are invited to send your resume via APPLY NOW . Only shortlisted applicants will be notified.

Ministry of Manpower

Permanent/Contract

Closing on 12 Sep 2025

What the role is

The job holder is responsible for implementing MOM's policies relating to Work Pass in the Migrant Domestic Work (MDW) sector and maintaining the integrity of the Work Pass Framework through case processing and effective implementation of the MDW scheme.

What you will be working on

• To assess and evaluate FDW Work Permit applications and appeals in accordance to the FDW Work Permit policy and processing criteria and convey the outcome to customers expeditiously

• To handle enquiries and provide prompt, accurate and clear advisory to customers relating to FDW Work Permit policy, Work Permit application/appeal procedures

• Support the team in administrative duties

• Perform any other duties assigned by supervisors

What we are looking for

• Possess good customer service, communication (written and spoken) skills

• Possess good analytical, creative thinking, meticulous and problem-solving skills

• Be a good team player with a customer-focused mindset

• Be able to multi-task, work independently, proactive in problem solving and adaptable in dealing with different situations

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

This job is closing on 12 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.

We're Hiring: Driver, Customer Operations

• Full-Time
• Mon to Fri, 10.00 am to 7.00 pm, OT Available

What you'll do:

• Provide professional chauffeur services for premium corporate clients.
• Follow scheduled routes and appointments with precision and discretion
• Daily vehicle collection from client office and secure return at day's end
• Maintain highest standards of safety and professionalism at all times
• Maintain vehicle cleanliness and report any issues promptly.

What We're Looking For:

• Reliability is key - Punctual and dependable professionals
• 1-2 years as a company driver advantageous
• Professional, courteous communication with passengers.
• Valid Singapore Class 3/3A driving licence.

What's in it for you:

• Vehicle: Toyota Voxy Hybrid 1.8A provided for work use each day.
• Transport allowance: Taxi claims permitted if reporting before 0700 hrs or ending after 2200 hrs, in line with common local HR practices for extended hours.
• Stable daily routine

Passenger-only driving, professional environment, central location near Tanjong Pagar. Apply now by attaching a resume and stating licence class (Class 3/3A) to be considered in the next interview round.

ANTARES MANAGEMENT SERVICES PTE. LTD. (25C3031)

K

Ministry of Manpower

Internship

Closing on 15 Sep 2025

What the role is

Project title: Improve and streamline WPD Customer Operations through automation of existing processes through RPA and related tool
The interns will be part of CO RPA team to work closely with various Customer Operations (CO) users to study and review the existing manual processes and identify the areas of pain-points such as the repeated mundane work being performed and gaps. From the study, the interns will have to explore with the team to seamlessly integrate RPA and related tool into the existing systems and workflows.

What you will be working on

1) Contribute to the creation of intelligent RPA robots that streamline repetitive tasks and enhance operational efficiency and productivity
2) Give presentation along the project management team to update management on the project progress
3) Document the project journey including stating the key milestones and objectives as well as develop a user guide and technical specifications as part of knowledge management for ease of operations and maintenance by CO users
4) Gain a better understanding of the work done by Work Pass Division and how the Public Service (PS) does our work with the aim of delivering good customer services and ensuring that the processes that are customer-fronting are simplified and easy to follow
5) Have a good sense of the work culture and environment in PS to help them decide if they should join PS after graduation

What we are looking for

1. Clear spoken and written communication skills in English
2. Have knowledge of RPA and related tools, like basic SQL, python etc
3. Resourceful, analytical and independent
4. Have experience in implementation of RPA projects will be a bonus though not necessary

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

This job is closing on 15 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.

Our client, a leading fresh grocery e-commerce platform, is expanding its successful B2B fresh grocery delivery model to Singapore's vibrant F&B sector. Building on our proven track record in markets like Dubai, we are dedicated to provide efficient, high-quality fresh produce solutions to restaurants, cafes, and food establishments across Singapore. Join our dynamic team and play a key role in shaping the future of fresh food supply chain in Singapore.

Key Responsibilities:

• Manage daily customer operations, ensuring timely and accurate order fulfillment for B2B or B2C clients in the fresh food sector.
• Address and resolve customer inquiries, complaints, and feedback, maintaining high levels of customer satisfaction.
• Collaborate with sales, logistics, and production teams to coordinate deliveries and manage inventory effectively.
• Develop and implement operational processes and standard operating procedures (SOPs) to enhance efficiency and service quality.
• Prepare and analyze reports on operational performance, identifying areas for improvement and implementing corrective actions.

Requirements:

• 3–7 years of operational experience in the fresh food industry, with a strong understanding of supply chain and customer service dynamics.
• Experience in managing customer relationships and resolving operational issues.
• Familiarity with food safety regulations and quality control standards.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in Microsoft Office Suite; knowledge of ERP systems is a plus.

Ministry of Manpower

Internship

Closing on 15 Sep 2025

What the role is

Project title: Dashboard development and knowledge management
To develop dashboard to analyse trends on customer enquiries and reviewing standard operating procedures (SOP) to identify gaps and improve efficiency and customer satisfaction.

What you will be working on

1) To develop a dashboard (e.g on Power BI) using information from the customer relationship management system (CRM)
2) To analyse the trends of the enquires and propose solutions to reduce escalation numbers
3) To review existing SOP to streamline process and reduce processing time

What we are looking for

1. Power query
2. Dax Language
3. Power BI
4. Mircrosoft office
5. Analytical skills

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

This job is closing on 15 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.

MAIN DUTIES AND RESPONSIBILITIES

1. To execute air & sea freight shipment customer services which includes:

• Handling & providing customer service i.e. Answering of freight enquiries from customers and overseas agent
• Perform account management for existing customers
• Generating quotations to customers
• Negotiate rates with carriers/liners/agents
• Handling bookings with shipping lines/airlines & co-loaders
• Follow up on export/import/cross trade shipments and updating of shipping status
• Prepare shipping documentation
• To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
• To monitor shipments and ensure compliance with customers' SOP
• To act as liaison between customers and operations
• To ensure efficient service level is delivered for all shipments
• To work closely with Sales team to identify potential business opportunities for new businesses.

2. To execute full scope of AOG 24-7 services:

• As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours.
• To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.
• To ensure the office and warehouse premises are secured at all times.
• To drive safely and observe all traffic regulation.

3. To carry out any other duties as may be expected in a post of this level.

REQUIREMENTS

• Diploma in Logistics
• 2 years working experience in Freight Forwarding / Logistics
• Able to work shifts and on-call.
• Forklift License (preferred)
• Class 4 driving License (preferred)